NORCAL Group 2014 Annual Report

A Message from the Chair and the CEO
In Service of You, Our Policyholders
Over the years, the NORCAL Group of companies has seen many changes
in the practice of medicine and we have continually adapted to meet those
evolving needs—introducing new products, refining operations, improving
services, and now expanding to a national scale. Even as we continue our
evolution, our priorities are as clear today as they were at our founding.
We are a policyholder-focused company—there are no shareholders, no quarterly
earnings calls, and no analysts’ projections to meet. For NORCAL it has always
been and will always be about serving the best interests of you—our policyholders.
StAYIng Ahead to Better Serve You
The landscape of our healthcare system continues to change and become more complex.
From new healthcare laws and the rise of cybercrime to the persistent threats against tort
reform, the impacts to the practice of medicine are pervasive and unrelenting. NORCAL
works continuously to anticipate this dynamic environment by remaining at the forefront
of emerging issues and adapting to meet your changing needs.
For NORCAL it has always been and will always be about serving
the best interests of you—our policyholders.
In 2014, we introduced a versatile new policy to better protect your practice with
enhanced cyber liability and administrative defense coverage. We continued to be
a staunch advocate for physicians’ rights and tort reform, serving as the largest
contributor to the No On 46 coalition, to help defeat Proposition 46 in California
along with our 700-strong coalition partners.
We defend your community and we vigorously defend you. In 2014, 89% of claims
against our insureds were resolved without indemnity payments—one of the highest
rates in the industry.
* Includes physician completions only. Source: Accreditation Council for Continuing Medical Education (ACCME),
List of All Currently Accredited CME Providers.
4 2014 NORCAL Group Annual Report