BS-Test_1
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
ATTENTIVE LISTENING<br />
RULES OF ATTENTIVE LISTENING<br />
In a world full of e-messages attentive listeners pay careful<br />
attention to what others have to say to them in a personal<br />
conversation to understand them fully. A true exchange of<br />
thoughts to bring <strong>BS</strong> Group forward successfully<br />
1 Pay full attention to understand<br />
➔ be there & stay silent ( shut down your e - devices )<br />
2 Encourage responses<br />
➔ smile & nod<br />
3 Respect the other<br />
➔ eye contact & appropriate body language<br />
4 Wait for the final message<br />
➔ at least wait for the 2 nd and 3 rd response to your<br />
question<br />
OUR LEADERSHIP PRINCIPLES – I ensure and expect open and honest communication<br />
I like to listen. I have learned a great deal from listening carefully.<br />
Most people never listen.<br />
Ernest Hemingway<br />
© <strong>BS</strong> Group / Living Vision · www.livingvision.swiss · documentation ( MA LS 150020 EN )
Change language