July & August 2016 Credit Management magazine
THE CICM MAGAZINE FOR CONSUMER AND COMMERCIAL CREDIT PROFESSIONALS
THE CICM MAGAZINE FOR CONSUMER AND COMMERCIAL CREDIT PROFESSIONALS
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CONTENTS<br />
JULY/<br />
AUGUST <strong>2016</strong><br />
www.cicm.com<br />
REGULARS<br />
4 Editor’s column<br />
6 News - Feature special<br />
30 International Trade<br />
34 CICMQ<br />
40 HR Matters<br />
48 New members<br />
59 Forthcoming Events<br />
53 Branch News<br />
59 Cr£ditWho? directory<br />
63 Crossword<br />
FEATURES<br />
13 INSOLVENCY NEWS<br />
David Kerr takes a look at the latest news<br />
from the world of insolvency.<br />
15 LEGAL HELP FOR CICM MEMBERS<br />
Meet the CICM’s new legal partner DWF.<br />
17 WHAT’S APP Feature special<br />
Collections businesses could struggle to<br />
win ‘likes’ on Facebook but should they be<br />
developing new lines of communication with<br />
customers? Heather Greig-Smith reports.<br />
20 CLOUD BUSTING<br />
Dylan Crowther considers the latest troubles<br />
to hit the crowdfunding sector and wonders<br />
whether recent failures are the tip of the<br />
iceberg.<br />
25 DIRECT ACTION Front cover feature<br />
Sean Feast explores an issue with Direct<br />
Debits that is costing British businesses<br />
thousands of pounds through fraudulent<br />
Indemnity Claims.<br />
29 TRADE TALK<br />
How are we ensuring future generations<br />
have the skills needed to succeed on the<br />
international stage? Lesley Batchelor FCICM<br />
OBE discusses.<br />
32 MAKE YOUR CASE<br />
Collections Qualifications – how do they<br />
compare? Sean Feast summarises the<br />
three options in the debt collection space.<br />
38 OPINION<br />
Phil Davies gives his personal perspective<br />
on American v European payment ‘wallet’<br />
models.<br />
42 PAYMENT TRENDS<br />
The latest monthly business-to-business<br />
payment performance statistics.<br />
44 EDUCATION<br />
JC Schoeman FCICM, Verizon EMEA Director<br />
of Finance and <strong>Credit</strong>/Collections, explains<br />
how the tailored CICM Level 2 Certificate .<br />
programme has won success for both their .<br />
people and business.<br />
46 EDUCATION - GET QUALIFIED<br />
Level 3 Advanced <strong>Credit</strong> Controller and<br />
Debt Collection Specialist Apprenticeship<br />
FAQs.<br />
42<br />
38<br />
22 BENCH PRESS<br />
Amir Ali MCICM provides the devil and the<br />
detail following the meeting between the<br />
CCUA and Lord Justice Briggs on proposed .<br />
reforms.<br />
6<br />
CICM GOVERNANCE<br />
PRESIDENT<br />
Stephen Baister FCICM<br />
CHIEF EXECUTIVE<br />
Philip King FCICM CdipAF MBA<br />
EXECUTIVE BOARD<br />
Bryony Pettifor FCICM(Grad) - Chair<br />
David Thornley FCICM(Grad)<br />
Gerard Barron FCICM<br />
Laurie Beagle FCICM – Vice Chair<br />
Larry Coltman FCICM – Treasurer<br />
Victoria Herd FCICM<br />
ADVISORY COUNCIL<br />
Laurie Beagle FCICM<br />
Jason Braidwood FCICM(Grad) (Acting)<br />
Glen Bullivant FCICM<br />
Sue Chapple FCICM (Acting)<br />
Larry Coltman FCICM<br />
Kim Delaney MCICM<br />
Eleimon Gonis MCICM<br />
Victoria Herd FCICM(Grad)<br />
Christelle Madie MCICM(Grad)<br />
Debbie Nolan FCICM (Acting)<br />
Bryony Pettifor FCICM(Grad)<br />
Allan Poole MCICM<br />
Charlie Robertson FCICM<br />
Chris Sanders FCICM<br />
Richard Seadon FCICM<br />
Shakti Tanda MCICM(Grad)<br />
David Thornley FCICM(Grad)<br />
Debra Weston MCICM<br />
Pete Whitmore FCICM<br />
The recognised standard in credit management<br />
www.cicm.com <strong>July</strong> / <strong>August</strong> <strong>2016</strong> 3
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