Lighthouse Bangladesh Dossier

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Team Transformation This program is specially designed to change the mindset of the workforce to embrace a major change and to be aligned with that change to deliver up to the specification. As it is involves the change in existing culture and adopting a new one it involves a mixture of both one to one and team sessions. This is a fundamentally 3 months program but it is case specific. Customer Experience Building Premium Customer Service And Customer Experience This Program improves team communication and customer handling skills to create even better customer relationships. Moreover, this program will also empower the staffs to develop emotional intelligence towards the customers, and would teach them the techniques of becoming more accountable and responsible with their work, take charge and ownership, work in terms and not to pass the blame on others. It is designed to take customer experience to the next level. This is a 2 day long program. 12
Customer Service Excellence (Delivering Delight!) This program conveys the fundamentals of customer care. It is based on the philosophy of, “Treating Customers As Guests”. This is a 1 day long program. Develop Customer Experience Management Strategy This Program highlights the importance of customer service and directs towards building a positive customer experience strategy. It is a 1 day long program. Improve Customer Experience using Net Promoter System This program uses the NPS (Net Promoter Score) approach. It is all about the concept, application and NPS is improving customer experience. This is a 1 day long program. 13
Page 1: DOSSIER w w w . l i g h t h o u s e
Page 4 and 5: Table of Contents 1. Concept 2. Vis
Page 6 and 7: 4. Methodology Certainly delivering
Page 9 and 10: 4.3. USP PRE-ASSESSMENT THIS TEST A
Page 11 and 12: SIGNATURE PROGRAMS
Page 13 and 14: Future CEO Future CEO is an upcomin
Page 15 and 16: GENERIC PROGRAMS
Page 17: Effective And Sustainable Communica
Page 21 and 22: Professional Manner And Etiquette T
Page 23 and 24: Effective Team Building This worksh
Page 25 and 26: Rise and Shine This program is desi
Page 27 and 28: Effective Selling This workshop del
Page 29 and 30: Team Management Effective Team Buil
Page 37 and 38: 12. Our Patrons Aarong APEX Footwea
Page 39: "IF I HAD NINE HOURS TO CHOP DOWN A

Lighthouse Bangladesh Dossier

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