CABM Exam Questions & Answers 2016 Updated

APBM
CABM
Certified Associate Business Manager
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Question 1
Process of envisioning the organizatonns future and developing the necessary procedures and operatons
to achieve that future is called:
A. Foregoing planning
B. Strategic planning
C. Operatonal planning
D. Organizatonal planning
Question 2
Aoswern B
What focuses on the roles of senior managers in guiding an organizaton to fulfll its missions and meet
its goals?
A. Senior management
B. Operatonal control
C. Executve leadership
D. Board of Control
Question 3
Efectve leadership requires which core leadership skills?
A. vision, empowerment, intuiton, self-understanding, and value congruence
B. vision, mission, intuiton, process-control, and value congruence
C. mission, empowerment, percepton, self-understanding, and value congruence
D. mission, presentment, intuiton, self-understanding, and correspondence
Question 4
What is based on the presumpton that it is determined by what a customer wants?
A. Property
B. Trait
C. Superiority
D. Quality
Aoswern C
Aoswern A

Aoswern D
Question 5
____________ are targets and tolerances determined by designers of products and services.
A. Terms
B. Specifcatons
C. Constraints
D. Provision
Question 6
Total quality is based on which of the following fundamental principle?
A. Focus on customers and stakeholders
B. Partcipaton and teamwork by everyone in the organizaton
C. Process focus supported by contnuous improvement and learning
D. All of the above
Question 7
Aoswern B
Aoswern D
What refers to both incremental improvements that are small and gradual as well as break through, and
large and rapid, improvement?
A. Contnuous improvement
B. Re-growth
C. Streamlined improvement
D. Ratonalized improvement
Question 8
A learning cycle has which of the following four stages?
A. Planning, Organizing, Measurement, Revision
B. Planning, Implementaton, Assessment, Adjustment
C. Planning, Executon, Assessment, Revision
D. Planning, Executon, Evaluaton, Improvement
Aoswern A

Aoswern C
Question 9
What refers to the basic management systems necessary to functon efectvely and carryout the
principles of total quality?
A. Infrastructure
B. Practces
C. Processes
D. None of the above
Question 10
Which of the following is NOT the element of infrastructure?
A. Customer leadership management
B. Quality planning
C. Leadership and strategic planning
D. Process management
Question 11
Aoswern A
Aoswern B
What include a wide variety of graphical and statstcal methods to plan work actvites, collect data,
analyze results, monitor progress, and solve problems?
A. Statstcs
B. Techniques
C. system
D. Tools
Question 12
An organizaton that is commited to total quality must apply it at which level?
A. organizatonal level
B. process level
C. job level
Aoswern D

D. All of the above
Aoswern D
Question 13
A tool for organizing a large number of ideas, opinions and facts relatng to a broad problem or subject
area is called:
A. Interrelatonship diagram
B. Afnity diagram
C. Kinship diagram
D. Expansive diagram
Question 14
Which of the following is NOT the management and planning tool?
A. Afnity diagrams
B. Tree diagrams
C. Process decision program charts
D. Product manufacturing fow charts
Question 15
Aoswern B
Aoswern D
What are spreadsheets that graphically display relatonships between ideas, actvites, or other
dimensions in such a way as to provide logical connectng points between each item?
A. Matrix diagrams
B. Matrix data analyzed charts
C. Arrow diagrams
D. Process diagrams
Aoswern A

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