Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Aoswern D<br />
Question 9<br />
When we assess the Voice of the Customer we are atemptng to determine the gaps in our processes<br />
between “what is” and __________________s<br />
As “What isn’t”<br />
Bs “What will make money”<br />
Cs “What will cost less”<br />
Ds “What should be”<br />
Question 10<br />
Aoswern D<br />
Which of the following would likely not be a CTQ (Critcal-to-Quality) for the purchase of a product?<br />
As Functonality<br />
Bs Durability<br />
Cs Dependability<br />
Ds None<br />
Question 11<br />
The Pareto Chart is a tool that displays data that typically follows what rato?<br />
As 70:30<br />
Bs 80:20<br />
Cs 90:10<br />
Ds 95:5<br />
Question 12<br />
Aoswern D<br />
Aoswern B<br />
Al bought a handheld GPS from his local electronics stores When he entered an address it would not<br />
functons For the manufacturer of the GPS this would be categorized as what type of cost?<br />
As Internal Failure Cost<br />
Bs Preventon Cost<br />
Cs External Failure Cost
Change language