Surf Ebook (2)

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HOW TO LOG IN EXISTING CUSTOMERS to Surfspot Connect “I’m Back” and log back into Surfspot using Select their phone number and password. TIP: If you are logging an existing user back in, click on the “Remember me” box RESET FORGOTTEN PASSWORD a customer forgets his password, he can request If new one by clicking on “Forgot your password?” a customer will then receive an SMS with a link The reset the password to PAGE 8
HOW TO GET SURFSPOT BUNDLES There are three ways to get Surfspot bundles Option 1: Watch an advert and earn MBs Option 2: Buy a bundle via MPesa Option 3: Buy a bundle from an Authorized Agent PAGE 9
Page 1 and 2: SURFSPOT & BA AGENT TRAINING MANUAL
Page 3 and 4: HOW TO CONNECT TO SURFSPOT to the p
Page 5 and 6: VERIFY NEW USER Customer will then
Page 7: TROUBLESHOOTING DURING THE SIGN UP
Page 11 and 12: BUY A PREPAID BUNDLE FROM AGENT Pay
Page 13 and 14: HOW TO CHECK BUNDLE BALANCE a user
Page 15 and 16: Solution on the “click to cancel
Page 17 and 18: LOCATING SURFSPOTS & AGENTS can fin
Page 19 and 20: HOW TO REPORT ISSUES Surf team is h

Surf Ebook (2)

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