Salute to the Leadership

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« Merrill Baumgardner AWARD presented to JOHN WISSLER Deputy Director, Application Development Washington Employment Security Department « The Merrill Baumgardner Award is presented annually to an individual who has demonstrated excellence in the field of information technology in a state workforce agency. As Deputy Director of Application Development for the Information Technology and Business Integration (ITBI) Division of Washington’s Employment Security Department, Mr. John Wissler was the driving force behind a multi-year effort to consolidate resources, centralize support and modernize technology—while maintaining current systems and improving them along the way. In August 2014, Mr. Wissler conducted a full business process analysis and found many methodologies were outdated and unsupported. Working with his team, he identified opportunities both operationally and technically that would result in an optimal solution. Mr. Wissler piloted a cloud-based product called Microsoft Visual Studio Team Services (VSTS) Release Management. The tool is an all-encompassing code deployment tool. Since launch, Washington has been able to revolutionize the way custom code is stored, in cloud vs. on-premises. Mr. Wissler's team also implemented new Secure Messaging application for the UI Claim Center which allows for a timelier, effective, and secure method for claimants and claim agents to correspond. Previously, sensitive information, such as social security numbers, was sent through email and questions would take time to resolve. Claimants now sign-in 10 « 80 th Annual NASWA Conference «««
« Baumgardner Award (cont.) « to the state’s Single Sign-on (SSO) portal to request information or ask questions about their claims. This secure messaging allows the UI Claims Center agents to instantly see claimants’ information for more rapid response and increased claimant self-service functionality. Mr. Wissler broke down silos and created enterprise application teams, including a development operational team, with a defined release process and better coordination between development team leads and the release team. Since joining ESD, Mr. Wissler has built a solid team focused on innovation, engagement and delivering value to customers. He’s engaged with the IT community and is always looking for talent or recruitment opportunities. Mr. Wissler recognizes the challenges in recruiting and retaining quality IT staff, and has taken the approach of hiring junior level staff into in-training positions to help build the next generation of technology experts. Finally, through Washington’s participation in the NASWA Technology Committee, Washington State was able to share Mr. Wissler’s innovative best practices to elevate technology processes across all state workforce agencies. ««« Salute to the Leadership Awards 2016 « 11
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