Salute to the Leadership

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« Walls Team Award (cont.) « Through close collaboration and joint leadership, the UI Online Project Team was able to deliver a product that in its first year led to the following efficiencies: • More than 500,000 customers registered in UI Online. • More than a third of active claimants certify for their ongoing benefits through UI Online every week resulting in over 5.4 million weeks processed and $1.5 billion in benefits paid. • 37% of customers have saved a couple of days to a couple of weeks in claim processing time by avoiding common mistakes made on paper forms like leaving off a signature, and by supplying more details made possible by UI Online that would’ve required scheduling a phone appointment before. Over the past year, paper form certifications have been reduced by 26%. • 52% of customers got important payment information immediately online rather than submitting a request through email or phone. Over the past year, customers have accessed UI Online 8.4 million times. The success that UI Online has enjoyed in the first year since implementation is a testament to the teamwork of the project team and the team’s dedication to EDD’s mission, ideals, and sense of customer service. 18 « 80 th Annual NASWA Conference «««
« James F. Walls EMPLOYEE AWARD « presented to E. JANIE SMALL Employment and Training Specialist III, Machias CareerCenter Maine Department of Labor The James F. Walls Workforce Agency Employee Award honors an employee whose conduct demonstrates outstanding dedication to customers and colleagues, and extraordinary service to the local community. E. “Janie” Small is the Youth Program Administrator for Washington County, Maine. Her personal and professional goal is to eradicate generational poverty in Maine’s poorest county. Her office is covered with photos and thank you notes from those whom she helped secure scholarships, meet education and training needs, and find stable employment. Ms. Small began her career in the public workforce system working for the Department of Labor’s Summer Youth Employment Program. Through the Workforce Investment Act (WIA) Youth Program, Ms. Small would meet with seniors in every Washington County high school. She would provide assistance on applying for scholarships, explaining career options, and highlighting stable jobs in growing industries. Last summer, she was chosen to represent Maine by the Manhattan Strategy Project and the United States Department of Education (ED) for a film on how 14 states address truancy, dropout, and alternative school issues. Janie has transformed the lives of the future generations of Washington County. Ms. Small’s own words describe her enthusiasm for her work and her contributions to the efficient and effective delivery of services and ««« Salute to the Leadership Awards 2016 « 19
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Page 3 and 4: 2015-2016 Executive Committee « «
Page 5 and 6: « Board of Directors (cont.) « «
Page 7 and 8: ««« Salute to the Leadership AWA
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Page 11 and 12: « Baumgardner Award (cont.) « to
Page 13 and 14: « Chavrid Award (cont.) « LMI. Fo
Page 15 and 16: « Sanders Award (cont.) « reasona
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Page 21 and 22: « The Eagle AWARD presented to MEL
Page 23 and 24: « National Business of the Year AW
Page 25 and 26: « State Excellence Award for Leade
Page 27 and 28: « SEAL Award (cont.) « model can

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