BAM 411 Unit 3 Exam
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<strong>BAM</strong> <strong>411</strong> <strong>Unit</strong> 3 <strong>Exam</strong><br />
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<strong>BAM</strong> <strong>411</strong> <strong>Unit</strong> <strong>Exam</strong> 3<br />
1. The process of evaluating an employee’s current and/or past performance relative to his or her performance<br />
standards is called ________.<br />
a. employee selection<br />
b. recruitment<br />
c. performance appraisal<br />
d. organizational development<br />
2. The “S” in the acronym for SMART goals stands for ________.<br />
a. straightforward<br />
b. specific<br />
c. strategic<br />
d. support<br />
3. Who is the primary person responsible for doing the actual appraising of an employee’s performance?<br />
a. the EEO contact person<br />
b. the company appraiser<br />
c. the employee’s direct supervisor<br />
d. None of the above.<br />
4. Because in most organizations there is a hierarchy of goals, employee performance standards should<br />
________.<br />
a. make sense in terms of the broader organizational goals<br />
b. be standard<br />
c. be decided by the top executive<br />
d. All of the above.<br />
5. Besides the supervisor, which of the following is available to managers as an alternative source of<br />
performance appraisal information?<br />
a. the employee<br />
b. rating committees<br />
c. peers<br />
d. All of the above.<br />
6. Suppose you have five employees to rate. You make a chart of all possible pairs of employees for each trait<br />
being evaluated. Then, you indicate the better employee of the pair for each pair. Finally, you add up the<br />
number of positives for each employee. In this case, you have used the ________ method of performance<br />
appraisal.<br />
a. forced distribution<br />
b. alternation ranking<br />
c. paired comparison<br />
d. graphic ranking scale<br />
7. To protect against bias claims when using the forced distribution method, employers should<br />
________.<br />
a. train raters to be objective<br />
b. appoint a review committee to review any employee’s low ranking
c. consider using multiple raters in conjunction with the method<br />
d. All of the above.<br />
8. All of the following are advantages of using the critical incident method for appraising performance except<br />
that:<br />
a. incidents can be tied to performance goals.<br />
b. it does not include a numerical rating.<br />
c. it provides examples of good performance.<br />
d. it provides examples of poor performance.<br />
9. What is the fourth step in the Management by Objectives Method?<br />
a. set the organization’s goals<br />
b. set departmental goals<br />
c. discuss departmental goals<br />
d. define expected results<br />
10. One personality study focused on how individual traits influenced the evaluations that students gave their<br />
peers. Raters who scored higher on ________ tended to give their peers lower ratings.<br />
a. openness<br />
b. agreeableness<br />
c. conscientiousness<br />
d. extroversion<br />
11. One way of reducing the problems of leniency or strictness in performance appraisals is to ________.<br />
a. consider the purpose of the appraisal<br />
b. be aware of the problem<br />
c. train supervisors to avoid it<br />
d. rank employees<br />
12. When an employee’s personal characteristics, such as gender, influence a supervisor’s evaluation of his or<br />
her performance, the problem of ________ has occurred.<br />
a. stereotyping<br />
b. halo affect<br />
c. central tendency<br />
d. bias<br />
13. When subordinates provide feedback for supervisors, the comments should be anonymous because<br />
identifiable responses tend to result in more ________.<br />
a. critical ratings<br />
b. inflated ratings<br />
c. negative attitudes from managers receiving the feedback<br />
d. All of the above.<br />
14. The process through which someone becomes aware of personal skills, interests, knowledge, motivations;<br />
acquires information about opportunities; identifies career goals; and establishes action plans to attain those<br />
goals is called ________.<br />
a. career management<br />
b. career development<br />
c. career planning<br />
d. organizational development<br />
15. Responsibility for career development should always be left to the ________.<br />
a. employee<br />
b. manager<br />
c. career success team<br />
d. supervisor<br />
16. What is another term for 360-degree feedback?<br />
a. multi-source feedback<br />
b. upward feedback<br />
c. wheel feedback<br />
d. feedback loop
17. Direct financial payments include all of the following except:<br />
a. insurance<br />
b. salaries<br />
c. incentives<br />
d. wages<br />
18. Which of the following is addressed by the Fair Labor Standards Act?<br />
a. child labor<br />
b. minimum wage<br />
c. maximum hours<br />
d. All of the above.<br />
19. According to the Fair Labor Standards Act, if a worker covered by the act works more than 40 hours, he or<br />
she will receive overtime pay at a rate of ________ of normal pay for any hours worked over 40 in a workweek.<br />
a. 150%<br />
b. 50%<br />
c. 125%<br />
d. 100%<br />
20. Which of the following occupations is exempt from overtime and minimum pay provisions stated in the Fair<br />
Labor Standards Act?<br />
a. hourly cashiers<br />
b. data entry<br />
c. department heads<br />
d. none of the above<br />
21. Under which condition is it acceptable for employees of the opposite sex to receive different pay for doing<br />
roughly equivalent work?<br />
a. it is never acceptable<br />
b. when the difference exists because of a merit system<br />
c. when the difference exists despite similar responsibility<br />
d. when the difference exists despite equal skills<br />
22. The ________ prohibits discriminating against employees who are 40 years of age and older in all aspects<br />
of employment, including compensation.<br />
a. Civil Rights Act<br />
b. Fair Labor Standards Act<br />
c. Equal Pay Act<br />
d. Age Discrimination in Employment Act<br />
23. The ________ allows a firm to borrow against employee stock held in trust.<br />
a. Employer Retirement Income Security Act<br />
b. Fair Labor Standards Act<br />
c. National Labor Relations Act<br />
d. Civil Rights Act<br />
24. A ________ is comprised of jobs of approximately equal difficulty or importance as established by job<br />
evaluation.<br />
a. class<br />
b. pay grade<br />
c. benchmark<br />
d. pay group<br />
25. Which health benefit listed below is offered by almost all employers?<br />
a. wellness program<br />
b. chiropractic insurance<br />
c. medical care insurance<br />
d. mental health insurance