HSA 320 Final Exam Part 2 (STRAYER)
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<strong>HSA</strong> <strong>320</strong> <strong>Final</strong> <strong>Exam</strong> <strong>Part</strong> 2<br />
(<strong>STRAYER</strong>)<br />
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<strong>HSA</strong> <strong>320</strong> <strong>Final</strong> <strong>Exam</strong> <strong>Part</strong> 2 (<strong>STRAYER</strong>)<br />
1. __________________ consist of specially trained employees that become involved in evaluating<br />
employee disputes. They are required to sign confidentiality agreements regarding the process.<br />
2. Most states adhere to the___________________, which means that, in the absence of a legal<br />
employment contract, employees and employers can end their relationship for any reason.<br />
3. A __________________ consists of several conferences that focus on changing employee behavior<br />
from positive to negative.<br />
4. This external negotiator, ______________, intercedes to resolve a dispute, but his/her suggestion is<br />
not legally binding.<br />
5. Most employers use the_____________________, which is a formal discipline process in which<br />
repeated negative behavior results in more serious disciplinary measures.<br />
6. The ______________________ which is the largest alternative dispute resolution provider, trains<br />
individuals in resolving employment issues through<br />
7. Supervisors should be very familiar with the content of what employment document?<br />
8. These insurance products became popular in the 1990s when the Civil Rights Act of 1991<br />
(amendment to the Civil Rights Act of 1964) was passed, which allowed financial damages for<br />
discrimination and harassment suits.<br />
9. Which management process is one of the most disliked responsibilities of supervisors?<br />
10. _____________________ is the healthcare system’s ability to provide patients’ quality of care<br />
tailored to meet socio, cultural and language needs.<br />
11. Which of these demographic statements are correct?<br />
12. What aspect of health information technology did Microsoft focus on when they developed the<br />
Health Vault?<br />
13. All of the following activities can be taken to develop a culturally competent healthcare<br />
organization except:<br />
14. An electronic platform for interaction between individuals and organizations is called:<br />
15. How is the federal government encouraging healthcare providers to use electronic<br />
prescriptions for Medicare patients?<br />
16. Organizations may hire _____________, who are citizens of the country where the<br />
organization will be located.<br />
17. The American College of Healthcare Executives (ACHE) recommends all of the following to<br />
increase diversity in the healthcare workforce except:<br />
18. What is the first step in crafting a strategy for an organization?<br />
19. ‘Increase annual revenues by 18%’ is an example of:<br />
20. ________________ influences include age, race, income levels ethnicity, geographic<br />
location, education, family size, and life expectancies<br />
21. All of these statements represents the Institute of Medicine’s definition of ‘quality’ in healthcare<br />
except:<br />
22. The purpose, specific business, geographic location and customer base describe what in an<br />
organization?<br />
23. According to Porter’s Five Forces analysis, high capital requirements, high level of regulations<br />
and high power of existing competition are examples of?<br />
24. Which step is the most difficult in the strategic management process?
25. ‘Dana-Farber Cancer Institute’s ultimate goal is the eradication of cancer, AIDS,and related<br />
diseases and the fear that they engender’ is what type of statement?
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