1108-CFSU_E_ Info Book Title Page_e - Forces canadiennes en ...

Canadian Forces Unité de soutiens
Support Unit (Europe) des Forces canadiennes (Europe)
Quimperléstr. 100 Quimperléstr 100
D-52511 Geilenkirchen D-52511 Geilenkirchen
Germany Allemagne
March 2011
CANADIAN FORCES SUPPORT
UNIT (EUROPE)
INFORMATION BOOKLET
2011-2012

Table of Contents
INTRODUCTION 2
CORPORATE SERVICES BRANCH 3
Construction Engineer 3
Licensing and Registration 5
Postal Services 8
Personnel Support Programs 9
Supply 10
OPERATIONS AND TRAINING 13
PERSONNEL ADMINISTRATION BRANCH 15
Dependent Education 15
Housing Office(s) 16
Orderly Room 19
-Cashier 20
REGIONAL CIVILIAN PERSONNEL OFFICE 21
OTHER SERVICES 22
Assistant Judge Advocate General 22
Chaplain 25
Childcare Services 26
Dental Services 27
-1 Dental Unit Det GK 27
Medical Services 29
-CF Health Services Clinic Ottawa Det GK 29
-Mental Health Services 31
Military Police 33
CFSU (E) DETACHMENTS 34
Det Brussels 34
Det Brunssum 35
Det Casteau 36
Det Geilenkirchen 37
Det Heidelberg 38
Det Naples 39
Det Ramstein 40
Det United Kingdom 41
1

INTRODUCTION
The Canadian Forces Support Unit (Europe) Information Booklet has been created for members
recently posted and those currently serving in Europe in order to provide a brief overview of the
Unit, our Detachments and the services we provide. Although it is not meant to be an exhaustive
document, it will provide you with an introduction to the various Branches and Sections within
CFSU(E) and our Dets; as well as the applicable contact numbers should you have further
questions.
The CFSU(E) Information Booklet is a “living” document; therefore, should you have any
suggestions or recommendations please let us know by contacting the D/PAdmO at +49 (0)2451
717122.
J.M.S. Turbide
Lieutenant-Colonel
Commanding Officer
2

Construction Engineering
Location: Building B-9, Selfkant Kaserne
CORPORATE SERVICES BRANCH
Contacts: TSM/CE Superintendent +49 (0)2451-717105
CE Fin/Admin Supr +49 (0)2451-717115
Shop Supervisor +49 (0)2451-717179
Work Reception +49 (0)2451-717114
Tradesworker +49 (0)2451-717179
Hours of Operation: 0800-1600 hrs
Closed 1200-1300 hrs
Assistance in Germany
During your stay in Germany, for all issues relating to your Economy Housing (Military Rental)
you will deal directly with your landlord or the CFSU (E) Housing Office. If required, the
Housing Office will contact CE.
CE will assist with the maintenance and repair of any of the equipment that has been loaned to
you such as appliances and shranks. Contact CE Work Reception if you’re having any problems.
Prior to doing any work within your rental unit, ensure you have received permission from your
landlord. In most cases, electrical and water lines are just below the surface therefore you should
contact CE Reception to avoid causing personal injury or property damage.
Utilities
CE handles all bills for hydro, gas or oil. If you receive any of these bills at your house please
bring/send them to the CE Work Reception.
Heating Oil
In most cases your residence oil tank has been filled prior to your move-in. However, if it’s not
full there is a scheduled bulk oil fill-up once a year in the fall timeframe.
Notifications of delivery are sent to your mail box, upon receipt you are requested to complete
the response sheet and return to CE Reception ASAP. When your appointment has been
confirmed, you will be notified in advance and there must be someone present at your residence
for delivery.
If the appointment is missed, you will be financially responsible for the rebooking fee of €76.
Members are responsible to check oil level and advise CE of requirements outside of the bulk
delivery timing.
3

Electricity/Gas
Annually you will receive a meter reading card from CE for electricity and/or gas. Please
complete and return these cards to CE as requested, this helps us determine the proper
consumption level for your residence.
Environmental Issues
It is your responsibility to remove oil stains or spills on your property. Commercial products
containing trisodium phosphate are available for this purpose: “Ölfleckenentferner” by the
company “Caramba” can be purchased at the OBI and Mobau – CE does not provide these
products.
We provide the yellow bags for recycling and they can be found in boxes by the main entrance at
Bldg B-9.
Emergency Services
If you have a major problem (e.g. water break), contact your landlord first. If you’re having
problems reaching the landlord or Housing Office, then contact us.
4

Licensing and Registration Office (Germany)
Location: Bldg A-16, Selfkant Kaserne
Contacts: IC Transport: +49 (0)2451-717123
Licensing clerk: +49 (0)2451-717127
Fax: +49 (0)2451-717254
Hours of Operations: 0800-1600 hrs (Mon-Thurs)
0800-1400 hrs (Fri)
Closed 1200-1300 hrs
Licensing and Registration Office Primary Services
Vehicle Registration/De-Registration
Written test & CFE drivers certificate
Traffic Infractions
Gas Coupons
Vehicle Registration Required Forms
Vehicle Purchased in Europe Vehicle Shipped from North America
- insurance documentation - insurance documentation
- bill of sale - previous registration
- title (Fahrzeugbrief)
Vehicle De-Registration Selling Vehicle to Mbr w/SOFA Status
- selling vehicle to German National - bill of sale
- customs form (Antrag) - registration returned
- plates and registration returned - plates returned (selling to non-Cdn)
- customs form (Antrag)
CFE Drivers Certificate
- must have current, valid provincial driver’s license before arrival Germany
- written test - road signs & situations (30 questions – 25 correct to pass)
Traffic Infractions
- members choice to pay or demerits
- demerit # depends on infraction
- Warning: 7+ demerits = suspension
- DUI – Germany .05
International Driver’s License
- must be issued from country of residence--those in GK Area – Heinsberg office
- currently required for the following countries only:
Austria, Croatia, Egypt, Greece, Iran, Israel, Jordan, Lebanon, Spain, Syria, Turkey
5

Gas/Diesel
CF personnel and their dependents who have registered vehicles with CFSU(E) may purchase
BFG coupons based on a monthly allowance of:
- 400 Litres of fuel per month for all vehicles over 44KW (60 HP).
- 200 Litres of fuel per month for all vehicles under 44KW (60 HP).
- Motorcycles will be entitled to receive 80 Litres of Fuel per month.
You can also get fuel coupons if you rent a car and you already have one vehicle registered with
CFSU(E). However, you must bring the contract agreement to the Licensing Clerk.
6

Licensing and Registration Office (Netherlands)
Location: Licensing Office, JFC Brunssum
Contact: Licensing clerk: +31 (0) 4552-62580
Fax: +31 (0) 4552-62941
Hours of Operation: 0815-1500 hrs
Licensing and Registration Office Primary Services
Vehicle Registration/De-Registration
Vehicle Registration Required Forms
Vehicle Shipped from North America
- insurance documentation
- previous registration
CFE Drivers License
- must have current, valid provincial driver’s license before arrival in the Netherlands
- written test - road signs & situations (30 questions – 25 correct to pass)
- you must have this completed to use the unit’s duty van
Traffic Infractions
- You may receive tickets from remote cameras
- You may receive warnings from MP’s and other various agencies on Bases, which could
earn you demerits or tickets, this could affect your ability to drive on camp for certain
durations.
International Driver’s License
- Is not required as you will have a NATO/JFC HQ Brunssum Driver’s License which is
valid in all locations
NATO Driver’s License
- To drive a NATO staff car you will have to register and take a short duration course, all
NCM’s (Sgt-Pte) must have this license as their duties could entail staff support
consisting of driver duties.
7

Postal Services
The Canadian Forces Post Office (CFPO)
Locations: Bldg B-14, Selfkant Kaserne
Bldg 98, NATO Airbase (satellite office for CC-NAEWF)
Canada Place, JFC Brunssum
Contacts: Postmaster: +49 (0)2451 717146
2 I/C Postal: +49 (0)2451 717146
Postal Clerk: +49 (0)2451 717146
Hours of Operation: 0800-1600 hrs
Closed 1200-1300 hrs
Services Provided:
- Cdn and US money orders;
- all transactions at the post office are conducted in euro;
- letters and parcels mailed to Canada and the USA are charged at the same rate as those
mailed from Belleville, ON to another address; and
- customs declaration forms are required on all parcels and available at the post office.
Host Nation Mail:
The Status of Forces Agreement (SOFA) between Canada and Germany allows us to use
Canadian postage on a letter addressed to someone in Germany if it shows a CFPO return
address and is deposited at a CFPO. Do not deposit a letter with Canadian postage in a German
mailbox. Any letter that you mail to a different European country requires German postage,
which is available at the CFPO.
Other Postal Services:
Special services like Xpresspost take effect only upon arrival in Toronto, and for parcels, when
they are released from Canada Customs to Canada Post system. It is important to note that
Priority Courier service is not available from any CFPO. The equivalent service is available at
the Bundespost and is known as EMS.
8

Personnel Support Programs
Location: Terry Fox Halle, Selfkant Kaserne
Contacts: PSP Manager +49 (0)2451-717145
Admin Asst +49 (0)2451-717190
Fitness, Sports and Recreation Director: +49 (0)2451-717201
Website:
http://www.europe.forces.gc.ca/sites/page-eng.asp?page=7817
Hours of Operation: Office 0715-1630 hrs
Terry Fox Halle (Gym Facility) Mon-Thurs 0715-2100 hrs
Fri 0715-1500 hrs
Sat-Sun 1300-1600 hrs
Programs
- Chalet/Apartment Programs
- Trip and Travel Programs
- European Fund Golf Tournament
- Travel and Leisure Library
Terry Fox Halle Facilities
- Weight/exercise rooms, gymnasium, sauna, shower, locker rooms;
- Conference Room - overhead and TV/VCR/DVD; and
- Meeting Room-Bar Area.
Sports
- Weight training and cardiovascular equipment (treadmills, cross trainers and Lifecycle
stationary bicycles)
- Gymnasium (basketball, volleyball, badminton and floor hockey)
- Shower/Locker Rooms
- Equipment loan (usage fees may apply) (ski equipment, ski and luggage carriers, GPS
navigation units, canoes, golf clubs, utility trailers and various sports equipment)
9

Supply
Location: Bldg B-9, Selfkant Kaserne
Contacts: IC Supply +49 (0)2451-717188
IC Supply – Cell +49 (0)172-5345912
2 IC Supply +49 (0)2451-717175
Warehouse +49 (0)2451-717177
Clothing Stores +49 (0)2451-717116
Local Procurement +49 (0)2451-717107
Local Procurement – Cell +49 (0)172-5345913
Hours of Operation:
0800-1600 hrs
Closed 1200-1300 hrs
Mandate
Our role is to provide logistical support to personnel serving in Europe who fall under the
administrative jurisdiction of CFSU (E). Our responsibilities include:
- oversight and management of local procurement and the identification and maintenance
of all National Standing Offers,
- supply customer accounts and distribution accounts to include annual verification,
- housing support services,
- clothing stores operations and customer service for on-line sales,
- repair and disposal,
- custodial responsibilities for weapons and ammunition,
- shipping and receiving.
Clothing Stores, Tailoring and Court Mounting
CFSU(E) operates a limited stock Clothing Store to provide support to personnel deployed to
Operational Theatres from posts in Europe. Stock is kept to effect exchange or augmentation of
kit. Personnel who are posted to positions that expect to deploy are encouraged to arrive at post
in Europe with all required kit from Canada.
The Clothing Stores also stocks work dress for the three elements in limited quantities for
exchange purposes. Customers outside the local area who are unable to come to Clothing Stores
personally can have their request done by mail order. Members may send a fax or letter to
Supply stating items required, size, element (Navy, Air, Land) name, rank, service number and
address for delivery.
The Clothing Stores does not operate a cash sales point. Personnel who require replacement
articles of DEU may order on-line at the following site: http://www.logistikunicorp.com/
10

Tailoring services are provided through a local contractor for personnel serving in Geilenkirchen
and the vicinity. Pick up and delivery occurs every Friday. Personnel outside of the local area
may have their tailoring done on the economy and be reimbursed by submitting the invoice to
NCO I/C Supply.
Court mounting of medals is provided for at government expense. An application form is
available at local Det admin offices and must accompany the medals to Supply. Personnel
residing outside the area may choose to use a local contractor; however, the reimbursable cost
shall not exceed $8.00 CDN per medal.
Local Procurement (LPO)
The LPO Section provides guidance and assistance in contractual matters related to the local
procurement of goods and services within Europe and acts, when required, as the agent for those
purchases.
RC managers have authority to locally procure items required for normal operations to a
maximum value of $5000 CDN. RC Managers however are to utilize or consider the standing
offers available for particular items when initiating any local purchase. Local purchase authority
is most often exercised for items considered to be low risk purchases. Major acquisitions must
have been identified within site Business Plans and have the prior approval of functional OPIs.
All purchases above $5000 CDN must to be staffed through the LPO Section.
Publications
Prior to placing a request for Publications to CFSU(E) Supply, customers are encouraged to view
the following DIN sites: , Canadian Forces Publication Depot at http://dgmssc.ottawahull.mil.ca/dmpp_apps/SupplyManual/WebHelp/index.htm#Glossary/glossary-CFSM.htm;
or
Army Electronic Library at http://lfdts.kingston.mil.ca/dad/ael/Publications.aspx, (DIN only).
If the required Publication is not available on the DIN, customers shall request them through
Supply Pubs Cell. Request for commercial publications, including periodicals and magazines
shall also be submitted to the Pubs Cell. Your financial coding will be required for acquisition of
commercial publications. Entitlements for commercial publications at public expense vary
greatly and customers should refer to CFAO 210-26 and 210-38 for further details.
Repair and Disposal
Should an item on a SCA become unserviceable or surplus to requirement, then the CFSU(E)
SCA Clerk shall be contacted to initiate repairs or prepare for redistribution/disposal action. The
decision as to whether or not an item is declared Beyond Economical Repair (BER) rests with
the Senior Technical Inspector (STI) who is the NCO I/C Supply at CFSU(E).
If a decision has been made that an item is now BER but the need for it still exists, the Supply
section will then advise the customer of the appropriate action to take to replace the BER item.
At no time is the SCA holder to initiate repairs on equipment without first contacting the SCA
Clerk. Personnel neglecting to inform Supply of repair action will be responsible for all financial
commitments incurred by the repairs.
11

Supply Customer Accounts
Supply Customer Accounts (SCA) are established to provide a mechanism for the control of
accountable items held by units/sections. Although office furniture is no longer controlled, other
attractive items such as hospitality kits, digital equipment, audiovisual training aids, office
equipment and portable air conditioning units are to be managed through these accounts.
Accounts are verified once a year. Results of these reviews are tabulated and reported to the CO
CFSU(E).
Items found to be surplus during a review are to be brought on charge at time of review.
Deficiencies are recorded and the circumstances investigated. A Report of Loss (ROL) must be
submitted by the account holder to Supply IAW directions provided by the SCA Clerk in order to
initiate either Write-Off or Financial Recovery. The final report is addressed to the CO CFSU(E).
12

Operations and Training
Location: Bldg B-14, Selfkant Kaserne
OPERATIONS AND TRAINING
Contacts: Operations Officer +49 (0)2451-717102
Training Coordinator +49 (0)172-717247
Education Coordinator +49 (0)2451-717238
Translation Manager +49(0)2451-717176
Website:
http://selfkant-europe-din.selfkant.mil.ca/sites/page-eng.asp?page=7920
Hours of Operation:
0800-1600 hrs
Closed 1200-1300 hrs
Mandate
To provide training support to personnel serving in Europe who fall under the administrative
jurisdiction of CFSU (E). Our responsibilities include:
- Provide and track Individual Predeployment Training for personnel in NATO positions;
- Conduct and supervise unit level training for CFSU(E);
- Provide oversight on all personnel deployed on Operations from Europe;
- Provide access to CFTPO and MITE;
- Coordinate and conduct Second Language Testing for Europe;
- Coordinate Second Language Training for military personnel who fall under
administrative jurisdiction of CFSU(E);
- Provide education coordination for ILPs and education claims for military personnel;
- Invigilate exams for military personnel and their dependents;
- Provide Translations Services for NMR organizations; and
- Deutsche Telekom home phone and internet coordination for members posted to
Germany.
Predeployment Training
All personnel not in exchange positions who are scheduled for deployment must complete
Individual Predeployment Training (IPT) at CFSU(E). This training currently consists of 10
training days and is run 4-5 times a year. Course dates are published in Routine Orders and are
available on the CFSU(E) webpage. The Training Coordinator may be contacted for course
loading.
13

Second Language Testing
Second language testing is organized through the Education Coordinator and may only be
completed in certain locations. Testing is organized on a first come first serve basis, keeping in
mind the months of August and September are extremely congested due to merit boards.
SOLET for OUTCAN CF MEMBERS
References: A. DAOD 5039-7
B. 1211-76-2 (DOL) 9 Jun 09
C. 1211-1 (VCDS) 14 Sept 09
D. VCDS Letter 16 February 2011
While it is to be expected that CF members will ensure their second language profile will remain
valid for the duration of the OUTCAN tour of duty, the following outlines access to second
official language training in Europe:
Web ALLIES (Autonomous Language Learning in Interaction with Elements in Synergy) online
program offered by Canadian Defence Academy (CDA), is now available with or without tutors.
http://www.allies.forces.gc.ca/index-eng.asp
There are free online courses through Campusdirect with CSPS (Canada School of Public
Service).
http://www.csps-efpc.gc.ca/cat/mod-eng.asp?mod=5
CFLS- Canadian Forces Language School offers both group courses and GO/COL in Europe
when contracts are in place. This at times can be very difficult to achieve for remote postings.
OUTCAN members may be offered access to local (or through distance learning) university,
college or language school courses as well as personal tutors when the member’s chain of
command deem this option to be within its financial capacity.
Reference materials and practice tests are also available from the POC; Renée Henderson,
Language Training and Testing Coordinator, CFSU(E) +49-(0)2451 717238 or
renee.henderson@forces.gc.ca.
T-Home Phone Services
T-Home home phone services may be organized through the Translation Manager. This allows
the customer to take advantage of special rates for calling Canada and is offered VAT free.
Internet services are also available through this program.
14

Dependent Education Management
Location: Bldg A-16, Selfkant Kaserne
PERSONNEL ADMINISTRATION
Contacts: Allowances Coordinator +49 (0)2451-717212
Schools Coordinator +49 (0)2451-717213
Management Officer +49 (0)2451-717164
Websites: http://www.cmp-cpm.forces.gc.ca/dem-epcg/index-eng.asp
Hours of Operation: 0800-1600 hrs
Closed 1200-1300 hrs
Mandate
The Dependent Education Support Centre (Europe) (Dep Ed Sp C) serves CF / DND members,
their families, teachers and school employees in all aspects of the dependent education
management in continental Europe.
The Dependent Education Support Centre (Europe) (Dep Ed Sp C) staff recognizes that
education is the single most important achievement that an individual can undertake. It is our
goal to offer the best administrative and organizational support possible to those involved in this
endeavor.
The Dependent Education Support Centre (Europe)- (Dep Ed Sp C) is charged with, on behalf of
the NDHQ/DGCB/Dependent Education Management, the overall administration of DND
Dependants Schools Overseas (AFNORTH and SHAPE) and provides an operational link
between the education system and the military community.
The Dependent Education Support Centre (Europe)- (Dep Ed Sp C) is charged with, on behalf of
the Commanding Officer CFSU(E), providing administration of education and related care of
dependent children – Military Foreign Service Instructions education allowances in support of
eligible dependants of military members and accompanying personnel posted to continental
Europe. The Centre is co-located with CFSU(E) Selfkant Kaserne, Niederheid.
15

Housing Office (Germany)
Location: Bldg A-16, Selfkant Kaserne
Contacts: Housing Officer +49 (0)2451-717157
Housing Assistant Officer +49 (0)2451-717120
Duty Officer +49 (0)1725-345900
Emergency 112 / 110
Hours of Operation: 0800-1600 hrs
Closed 1200-1300 hrs
Mandate
- complete housing assistance, locates suitable homes for CF members and civilians posted
to Germany,
- administration of Accommodation MFSI’s within Europe;
- arranges payment of rent and utilities on behalf of the member,
- security deposit coordination,
- final settlement of utility bills on tenant’s behalf with landlords,
- mediation services between landlord and tenant when there is a language barrier or
satisfaction is not received,
- manages “Canadian Apartments” in Geilenkirchen.
Helpful Hints
- front doors lock automatically - ensure you can locate a spare key at all times. In the
event that you lock yourself out of your residence, contact the Housing Office first and if
not successful, then contact CE. After working hours the duty officer will provide you
with the contact info for a local locksmith. As it will be your responsibility to pay for
locksmith services, please be aware that locksmith services you find in the phonebook are
very expensive therefore it is recommended that you use the one provided by the Housing
Office/Duty Officer,
- ensure you have your landlord’s contact info;
- address all issues with your landlord or contact Housing Office for assistance,
- furnaces and heaters are computerized and controlled by outdoor temperatures,
the system in your house will require adjustments as per your needs. Landlord will
provide you assistance as required,
- turn off all outside water lines (including garages and garden sheds) and bleed them to
avoid frost damage,
- tenants are responsible for snow and ice removal (sidewalk and path from street to the
house).
The Canadian Apartments
Six 2-bedroom apartments are located in a nice and safe area of Geilenkirchen approx. 3
kilometers from CFSU(E).
They are available for;
- emergency cases such as determined by the CO/PAdmO CFSU(E),
16

- members posted out or in
- TD personnel,
- personal use, by relatives/friends, with a maximum stay of 21 days in any 6 month
period.
17

Housing Office (Netherlands)
Location: Canadian Delegation, JFC Brunssum
Contacts: Housing Clerk +31 (0)4552-64093
Duty Officer +49 (0)1725-345900
Emergency 112 / 110
Hours of Operation: 0800-1600 hrs
Closed 1200-1300 hrs
Mandate
- complete housing assistance, responsible to find and locate suitable homes for members
posted to JFC Brunssum,
- responsible to find suitable housing for teachers employed with AFNORTH on SOA’s,
- manages the payment of all housing related bills (i.e. water, gas, hydro),
- mediation services between landlord and tenant when there is a language barrier or
satisfaction is not received.
Helpful Hints:
- In the event that you lock yourself out, contact the Housing office first and if not
successful then contact CE. After working hours the duty officer will provide you with
the contact info for a local locksmith. As it will be your responsibility to pay for
locksmith services, please be aware that locksmith services you find in the phonebook are
very expensive therefore it is recommended that you use the one provided by the Housing
Office/Duty Officer,
- ensure you have your landlord’s contact info,
- address all issues with your landlord or contact Housing Office for assistance,
- turn off all outside water lines (including garages and garden sheds) and bleed them to
avoid frost damage,
- tenants are responsible for snow and ice removal (sidewalk and path from street to the
house).
18

Orderly Room
Location: Bldg A-16, Selfkant Kaserne
Contacts: Chief Clerk/IRP Coord: +49 (0)2451-717134
IC OR Cells 1 & 2(IRP): +49 (0)2451-717141
2IC Cell 1: +49 (0)2451-717143
Cell 1 Clks: +49 (0)2451-717149/129
2IC Cell 2(CR): +49 (0)2451-717140
Cell 2 Clk: +49 (0)2451-717125
IC OR Cell 3(Releases): +49 (0)2451-717138
2IC Cell 3: +49 (0)2451-717211
Cell 3 Clerk: +49 (0)2451-717148
Head Cashier: +49 (0)2451-717156
Sub Cashier: +49 (0)2451-717151
Website: http://www.europe.forces.gc.ca/sites/page-eng.asp?page=7929
Email: +cfsueor@forces.gc.ca
Hours of Operation: 0800-1630 (Mon, Tues, Thurs & Fri)
0800–1430 hrs (Wed)
Open 1200-1300 hrs by appointment
Cashier: 0800-1200 & 1300-1500 Daily
Service during lunch hours by appointment
Pay & Foreign Service Allowances
Pay is processed twice a month, with the exception of some remote locations, as it was in
Canada. The Rate of Exchange changes twice monthly and thus the amount you receive each pay
will fluctuate. The pay going to your Euro account will be sent manually by the cashier several
days in advance (i.e. the 10th and 25th of the month) to ensure the funds reach your account by
the middle and the end of the month. All allotments to Canadian bank accounts will be deposited
on the same schedule as in Canada. All allowances are non-taxable, members receive: Foreign
Service Premium; Post Specific Allowance; Post Living Allowance; and possibly Post
Differential Allowance.
Leave
Ensure you forward all Canadian leave passes to the OR for entry into HRMS.
Claims
Claims can be paid to your Canadian or Euro Bank account. The process may take longer than in
Canada due to the manual payment process at the Cashier.
19

Information Members Must Provide to OR
- all upcoming deployments and temporary duty travel
- changes in dependant status (i.e. early or late repatriation, marital status changes, etc)
- if a member or their dependant is away from the post for more than 25 compensation
days (FSP entitlement will be affected)
- changes in Bank Account information
- In/Out-Clearances and PLCC
- remote personnel ensure you contact the OR via telephone or email upon arrival
Other Benefits Available (but not limited to)
-employment assistance for spouses,
-Vacation Travel Allowance,
- Compassionate Travel Assistance (CTA).
Cashier Services
Rent
Rent and utility share is deposited into Euro account before the end of the month. Automatic
transfer from your account to your landlord is set up by the member.
Cheque Services
- No personal cheques are accepted,
- No third party cheques are accepted,
- Insurance cheques can be cashed or sent to your Canadian or Euro acc,
- Gov’t of Canada cheques can be cashed or sent to your Canadian or Euro acct.
Security Deposit
Advances for Security Deposits are an agreement between the member and the CF. Security
deposits are sent to the Landlord on the member’s behalf. It is the member’s responsibility to
ensure that their security deposit (and any applicable interest) is returned to the Cashier and any
funds that are withheld by the landlord are the responsibility of the member.
20

REGIONAL CIVILIAN PERSONNEL OFFICE (RCPO)
Location: Terry Fox Hall, Selfkant Kaserne
Contact: Administration +49 (0)2451-717219/159/195
Regional Civilian Personnel Officer +49 (0)2451-717166
rcpo_europe@forces.gc.ca
Hours of Operation: 0800 –1630 hrs (Mon-Fri)
Who Are We?
The HR department for all of the publicly funded, locally engaged positions in Europe.
Services provided
- Hiring for all publicly funded Locally Engaged Staff (LES) positions in Europe
- Hiring of emergency term positions (short term employment)
- Provide HR advice for LES issues
- Administer, on behalf of the European Fund (EF), the Summer Term Employment Program
(STEP) for Europe
- Run generic testing for WORD and EXCEL
Where are jobs listed?
http://www.europe.forces.gc.ca/sites/page-eng.asp?page=8054
21

LEGAL SERVICES
OTHER SERVICES
OFFICE OF THE ASSISTANT JUDGE ADVOCATE GENERAL (EUROPE)
Location: Bldg A-16, Selfkant Kaserne
Contact: Administration +49 (0)2451-717170
AJAG.Europe@forces.gc.ca
Hours of Operation: 0800-1630 hrs (Mon-Fri)
Closed 1200-1300 hrs
Who are we?
The Office of the Assistant Judge Advocate General (Europe) (AJAG(Eur)) is the Legal Office
for the CF in Europe, and our primary role is to provide legal support and services to the CF and
DND in Europe. Our office comprises five staff members: two CF Legal Officers; the Liaison/
Claims Officer; the Assistant Liaison Officer and the Executive Administrative Assistant.
What legal service do we provide?
Each of our Legal Officers is a practicing lawyer and a member of one of the provincial law
societies in Canada. While we are principally responsible to provide legal advisory and support
services to the Chain of Command in Europe, we can also provide limited legal assistance to
individual CF members, departmental employees and their dependants in Europe in relation to
matters under Canadian law. For example, depending on the subject matter, we can provide
general legal information and guidance, we can prepare Power of Attorney and Temporary
Guardianship documents for deploying members, and we can take signatures under oath or
solemn declaration on legal documents prepared by a lawyer in Canada and forwarded for
signature.
Additionally, regarding legal issues that may arise in relation to local laws, such as traffic
violations and contract disputes, our office may be able to assist individuals by facilitating their
efforts to find relevant information and make contact with the appropriate authorities who can
address the specific matter. It is must be remembered that the AJAG(Eur) Office is not permitted
to represent individuals in relation to personal legal issues or to assist individuals in relation to
any disputes or other issues with the CF or DND.
Do CF members, Departmental Employees and their Dependants posted to Europe have
any special status?
Generally speaking, yes. The majority of CF members posted to Europe are stationed in NATO
countries (Host Nation) and posted into positions at a NATO Headquarters or with a Canadian
Forces unit or organization. The NATO Status of Forces Agreement (SOFA) applies in such
cases and establishes certain benefits and obligations applicable to the CF, its members,
departmental employees and dependants vis-à-vis the relevant Host Nation. Additionally, certain
countries have made supplementary agreements that build on what is contained in the SOFA.
22

CF members, departmental employees and dependants, will normally be considered to have
“SOFA status” in relation to their Host Nation, and therefore, will be subject to all the relevant
benefits and obligations provided in the NATO SOFA and any applicable supplementary
agreements. It is important to note that one’s SOFA status normally only exists within the Host
Nation unless the person is on temporary duty in another NATO country. Additionally, some
countries have agreed to provide certain benefits that other countries have not, so the exact
benefits available to an individual will depend on the Host Nation in which he has been
stationed.
What types of matters are provided for under the NATO SOFA?
While the specifics will differ depending on the country involved, the NATO SOFA provides
special provisions for sending state forces and their entitled personnel and dependents in the
following areas:
Entry into and Residing in the Host Nation
Driving and Licensing Privileges
Criminal Jurisdiction
Claims against the Crown and Individuals
Importation and Exportation of Goods
Taxation and Customs
To whom should questions relating to SOFA status and entitlements be asked?
All questions relating to an individual’s status and the applicable entitlements in the Host Nation
should be staffed to that individual’s Canadian chain of command. As required, the AJAG Office
will provide legal support to the chain of command in relation to such queries.
Can I be charged with a criminal offence in the Host Nation?
Yes. Having NATO SOFA status is not the same as having diplomatic status, so there is no
immunity for criminal conduct. The SOFA does allow, however, for the applicable Force to exercise
jurisdiction over those individuals who are subject to its military law. In applicable circumstances,
the Host Nation will waive its jurisdiction to the Canadian Forces to deal with alleged
criminal/disciplinary conduct.
Can Civilian Employees or Dependants be charged under the Military Justice System?
Yes. The National Defence Act provides that civilians who accompany the Canadian Forces or
otherwise meet the specified criteria are subject the Code of Service Discipline, and therefore can be
prosecuted for offences in the military justice system. For example, dependants of Canadian Forces
members who are accompanying that member outside of Canada are specifically mentioned as being
subject to the Code of Service Discipline.
23

What law applies to CF members, Departmental Employees and their Dependants posted
to Europe?
While the SOFA provides a special status in regards to some Host Nation laws, CF members,
departmental employees and their dependants are required to respect the laws of the country where
they are located at any given time. This would include the Host Nation as well as any other country
that may be visited. Additionally, CF members and those civilians who are subject to the Code of
Service Discipline are also subject to the criminal laws of Canada while abroad and can be
prosecuted for any breaches thereof through the Military Justice System.
24

CHAPLAIN SERVICES
Location Bldg. 4, NATO Air Base (by the front gate)
Contact: Administration +49 (0)2451-632229
Cell +49 (0)1725-345916
Hours of Operation: 0800-1600 hrs (Mon-Fri)
The Canadian Chaplain in Geilenkirchen is responsible for the pastoral care of Canadian military
members and their families stationed in the three local communities, Geilenkirchen, Brunssum,
and Selfkant Kaserne and also the rest of Germany, the Netherlands and the RC mass in
Geilenkirchen for the International Community.
Roman Catholic Services
Daily Mass: Mondays at 1200 hrs
Sunday Mass: (GK Chapel) 0930-1030 hrs
Religious Education: (all ages) Sunday 1100-1200 (Sept-June)
Confession Sunday: 0900-0920 hrs (or call office for an appointment)
French Mass: last Saturday of the month 1800-1900 hrs (Sept-June)
Protestant Services
Praise & Worship Service: Sunday 1100-1120 hrs
New Beginnings International: Sunday 1330-1500 hrs
Religious Education: (all ages) 0930-1030 hrs (Sept-June)
JFC Brunssum Anglican Communion: Sunday 1100-1200 hrs
Other Religious Services
Contact the Chaplains.
25

CHILDCARE SERVICES
Kinder Korner Co-operative Childcare Centre (KKCCC)
Location: Terry Fox Halle, Selfkant Kaserne
Contact: Administration +49 (0)2451-717221
Hours of Operation: 0730-1700hrs (Mon-Fri)
Services Provided:
- full-time childcare for children 1 - 5 years old
- before and after school age care for children 5 -12 years old
- extra services when AFNORTH International School is closed
- open to all CF and Canadian DND civilian families
Child Development Centre (CDC)
Location: Building 82, NATO Airbase
Contact: Administration +49 (0)2451-632216
Hours of Operation: 0715-1730 hrs (Mon-Fri)
- childcare services for children and infants from 6 weeks to 5 years
- 5 to 12 years.
- Children can participate on a full day or hourly basis
- Fees are based on yearly family income for full-time patrons only
- Hourly patrons pay $4.00 (US dollars) per hour per child (reservations up to two (2)
weeks in advance) if space is available
International Pre-School
Location: Building 96, NATO Airbase
Contact: Administration +49 (0)2451-634957
Classes are half days (07:45 to 12:30 and 14:00 to 16:30) and parents can choose between
two, three or five days per week.
The pre-school also offers a summer program for children aged 3 – 5 years old.
26

DENTAL SERVICES
1 Dental Unit Det GK
Location: Bldg B-14, Selfkant Kaserne
NATO Airbase Dental Clinic (aircrew)
Contact: Administration +49 (0)2451-717330
Emergency +49 (0)1727-692762
http://selfkant-europe-din.selfkant.mil.ca/sites/page-eng.asp?Page=7976.
Hours of Operation: 0800-1600 hrs (Mon-Fri)
Closed 1200-1300 hrs
Military Members
Sick parade for military and civilian personnel is at 0800 hrs, Monday to Friday. After hours
emergency dental care is available from the Canadian dentist at +49-(0)-172-769-2762. If the
Canadian dentist is not available (e.g. on TD), normally an email is sent to the community with
instructions on how to see a civilian dentist. Furthermore, a list of civilian duty dentists can be
found on the door of the dental clinic or by contacting the CFSU(E) Duty Officer.
Dependants
CF Personnel are the treatment priority; however, family members may schedule annual
examinations with the Canadian military dentist. Family members may use the sick parade
(walk-in) Monday through Friday at 0800 hrs. Military members will be seen before dependants,
regardless of the arrival time, except in emergencies.
Appointments
Appointments can be made by calling +49-(0)-2451-717330. Please leave a message on the
answering machine if the office staff cannot answer the phone. Dependant care by the military
dentist is a privilege. Missed dental appointments may result in loss of privileges.
Civilian Dentists (Zahnarzt)
They are listed in the Canadian Forces (Europe) Telephone Directory in the yellow pages.
They will send the bill to your German/Netherlands address and you can pay directly at the bank,
and then submit your claim through the Great West Life Insurance. (for civilians and family
members).
For dependants seeking other than emergency treatment, it is advised that you contact your Great
West Life representative (00-1-204-946-1190 for the Winnipeg Claims Office, or 00-1-800-957-
9777(english) and 00-1-800-704-4007 (french)) when treatment estimates are upwards of $200,
to confirm that you will be covered by the insurance plan. For example, some treatments are
only refundable every 2 years. For very expensive treatment, a recoverable advance of funds can
be requested from the Regional Medical Invoice Office, +49-(0)-2451-717319 or 7320.
27

For military members, if you are seen by a civilian dentist, you must pay the invoice upfront, and
then bring the receipt and invoice to the Dental Clinic Coordinator for reimbursement.
CF Dependants Dental Care Plan
The Canadian Forces Dependants Dental Care Plan (dental insurance administered by Great
West Life) is valid here, just as it is in Canada. The military member must sign the Great West
Life form. Once completed and signed, forward the form with the German or Dutch dentist’s bill
to:
Great West Life
Foreign Benefit Payments
P.O. Box 6000
Winnipeg, Manitoba
R3C 3A5
It takes approximately three to four weeks to receive a refund. To inquire about your claim, call
Winnipeg, Canada at 00-1-204-946-1190 or 00-1-800-957-9777 (english) and 00-1-800-704-
4007 (french). Do not forget to keep a copy of the form and the bill.
http://www.greatwestlife.com/001/Home/index.htm
If you have any questions regarding how to complete the Great West Life forms, please contact
the Dental Clinic Coordinator at +49 (0) 2451 717331.
Orthodontists
The Canadian Dental Clinic does provide a list of English speaking dentists and orthodontists in
the local area. Children under the age of 18 must be accompanied by a parent or guardian.
28

MEDICAL SERVICES
CF Health Services Clinic Ottawa Det GK
Location: Bldg B-14, Selfkant Kaserne
Contact: Administration +49 (0)2451-717301
http://selfkant-europe-din.selfkant.mil.ca/sites/page-eng.asp?page=8000
Hours of Operation: Sick Parade- 0730-0900 hrs (Mon-Fri)
Clinic- 0730-1600 hrs (Mon-Wed & Fri)
Closed- 1200-1300 hrs
Thurs- 0730-1200hrs
Pharmacy- 0730-1600 hrs (Mon-Fri)
Closed- 1200-1330 hrs
Emergency Care
DIAL 112 instead of 911 for emergencies. If the operator does not speak English do not hang-up,
leave the phone off the hook; they will trace your location. This also applies for the cellular
phones. Do not forget your passport if you go to an emergency room.
Addresses for hospitals with emergency rooms are listed below.
Maps are available at the Canadian Medical Office and the CMFRC-GK.
Emergency Bracelet (SOS Armband)
Medical-Alert bracelet is not recognized.
European bracelet; available at St.Elisabeth Apotheke, Mart-Heyden 9A, Geilenkirchen (German
pharmacy beside the hospital) for about €10.
Military Medical Facilities
NATO Air Base - German NATO Clinic and USAF Clinic.
Selfkant Kaserne -The Canadian Medical Clinic
Public Service Health Care Plan (PSHCP) - Dependants
Apply for Comprehensive (Level III) coverage under the PSHCP, through the CFSU(E) Orderly
Room. While posted outside Canada, the cost of medical care for your dependents is funded
through PSHCP. Members are responsible for the payment of all medical expenses and will be
reimbursed through the plan. The outside Canada provision (Level III) reimburses expenses such
as hospital and physician bills at 100%, which under a provincial plan would be at no cost to the
patient. However, expenses such as glasses, prescription drugs, hearing aids, etc. still come
under the Supplementary Coverage, so the deductible and co-insurance amount still apply. Once
care has been provided, you will receive a bill, which you can pay directly at the bank. See the
clinic for other payment options.
For bills over $200 (CAD), a recoverable advance of funds can be requested from the Health
Care Administrator Support Services Manager at CFSU(E). Note that in some instances,
29

excessively high costs for medical service may not be fully reimbursed under the PSHCP and the
difference may be recovered through DND (ask the RMAO for information). To receive any
reimbursement you may be entitled to, submit a claim through PSHCP. Forms can be obtained
from the Regional Medical Invoice Clerk (RMIC).
The military member must sign the Sun Life form. Once completed and signed, forward the
claim to:
World Access Canada, Inc.
Public Service Health Care Plan
P.O. Box 880
Waterloo, ON Canada
N2J 4C3
Assistance and information regarding the PSHCP and claims for family members can be
obtained through the Regional Medical Invoice Clerk, at Bldg B14 Selfkant Kaserne, +49-(0)-
2451-71-7319 or 7320. Do not forget to keep a copy of the form and the bill. Regular Force
members who receive medical care at non-military medical establishments shall submit their bill
to the Canadian Regional Medical Invoice Clerk at CFSU(E).
Coverage for dependants residing in Canada while the member resides outside Canada
Any dependant who resides in Canada other than on a temporary basis (i.e. for more than three
months and usually attending school full time) is ineligible for PSHCP Comprehensive Coverage
and must enroll in a provincial/territorial health insurance plan. However, the dependant, in
Canada, will have PSHCP Supplementary Coverage if eligible.
Visitors from Canada
Visitors from Canada are strongly advised to obtain traveler’s insurance, which will allow them
to obtain treatment on the economy.
Medical Power-of-Attorney
If you plan to travel alone and leave your children to a friend’s care, do not forget to fill out a
Medical Power-of-Attorney. This document will give the power to your friend, to act on your
behalf, if an emergency decision must be made for your children.
Hospitals
Netherlands
DeWever ZieKennuis Atrium Medisch Centrum St Gregorius
Henri Dunanstraat, Kochstraat 2 Gregoriuslaan
Heerlen, NL Brunssum, NL Brunssum. NL
0031 (0)4557-66666 0031 (0)4552-79999 0031 (0)4552-79999
ER: Mon-Fri 0800-1700
Maasland Ziekenhuis
Walramstr 23
Sittard, NL
30

0031 (0)4645-97777
Germany
St.Elizabeth Krankenhaus Stadtisches Krankenhaus Heinsberg
Martin Heyden Strasse 30 Auf dem Brand 1
Geilenkirchen, Germany Heinsberg, Germany
0049 (0)2451-6220 0049 (0)2452-1880
PSYCHOSOCIAL & MENTAL HEALTH SERVICES
Contact: Administration +49 (0)2451-717309
Fax +49 (0)2451-717401
Hours of Operation: 0730-1600 hrs (Mon-Wed & Fri)
Closed 1200-1300hrs
Thurs- 0730-1200 hrs
What We Do
We provide mental health services that promote wellness; and provide timely interventions that
support and empower Canadian Forces members and their family to achieve their highest level of
functioning (Mental Health Services Mission Statement). We provide professional, confidential
counseling to military personnel and members of their families who are experiencing personal
difficulties either at home or work. At times, the military lifestyle, or organizational or personal
demands may become overwhelming. These stressors can affect you and your family's quality of
life or ability to cope.
Services Available
- Crisis Counseling
- Individual, couple and limited family counseling
- Operational Stress Injury referral and support
- Addiction assessment, treatment, referrals, support, aftercare
- Referrals to Military and Community Resources
- Pre and Post Deployment Screenings
- Screening for Out of Country and Isolated Postings
- Contingency Cost Move and Compassionate Posting/Status Assessments
- Briefings, education and information on wide range of topics and issues
- Coordination of the Family Crisis Team (Europe)
How to be referred
- Self Referrals
- Unit Referrals
- Medical Officer
- Chaplain
- Other Helping Professional/organizations
31

Confidentiality
The Psychosocial and Mental Health Services Department protects the confidentiality of
professionally acquired information. Information is disclosed only when required by law or with
the consent of the patient.
32

MILITARY POLICE
Location: Bldg B-14, NATO Air Base
Contact: Work +49 (0)2451-717142
Cell +49 (0)1725-345903
Fax +49 (0)2451-717126
Hours of Operation: 0800-1600 hrs (Mon-Fri)
Terrorism Awareness
- maintain a high level of personal security awareness at all times
- exercise appropriate caution in large gatherings and crowded places
- always carry full personal documentation
- monitor local developments prior to traveling
- register with Foreign Affairs Canada: http://www.voyage.gc.ca/register
Petty Crimes
- ensure your personal belongings are secure
- do not show signs of affluence
- use ATM’s located in public areas
- do not travel alone if possible
- if the deal sounds too good to be true, it probably is
- do not put all the family money in the same pocket
- watch your immediate environment for sudden changes
Hotel Security
- avoid choosing a room on the ground floor
- keep doors and windows locked
- while you are out leave lights on, the TV on a local station, close the curtains
- leave the shower curtain and wardrobe doors open
- turn down the telephone ringer
Driving in European countries
- be vigilant
- observe speed limits
- avoid driving at night if possible
- driving under the influence (drug/alcohol) can result in lengthy jail time and heavy fines
- in the event of an accident, do not move your vehicle until the police arrive.
33

DET BRUSSELS
CFSU(E) DETACHMENTS
Located in the Belgian Capital of Brussels, CFSU (E) Detachment Brussels is situated in the
Head Quarters of the North Atlantic Treaty Organization.
Providing administrative and financial support services to both the Canadian Joint Delegation to
NATO and Canadian Forces staff posted to positions within the International Military Staff
working directly for NATO. 29 families make up the detachment, with a mixture of both
Military and Civilian DND employees.
The Canadian Military Representative to NATO represents the Chief of Defense Staff on all
matters. The Commanding Officer of Canadians posted to NATO HQ is the Deputy Military
Representative.
Housing in Brussels is administered by the Canadian Embassy through DFAIT. Houses come
fully furnished, and staff at the embassy ensures all details are taken care of. There is a mixture
of apartments and houses available subject to your family size.
Location: Canadian Joint Delegation to NATO
Boulevard Leopold III, B-1110
Brussels, Belgium
Address: NATO STAFF BRUSSELS
PO BOX 5048 Station Forces
Belleville, Ontario
K8N 5W6
Contacts: CO +32 (0)2707-7171
DCO +32 (0)2707-7144
EA to MILREP +32 (0)2707-7172
Chief Clerk +32 (0)2707-7116
Hours of Operation: 0800- 1600 hrs (Mon-Fri)
Closed 1200-1300 hrs
34

DET BRUNSSUM
The Senior Canadian Officer (SCO) is a Brigadier-General on staff as the Branch Head of the
Joint Plans Branch at Joint Forces Command Brunssum. To aid him in National business, a
Colonel, employed as the Branch Head, Business and Information Management is appointed the
Senior National Representative/Commanding Officer for Canadians stationed at this HQ.
Support to Brunssum personnel and their Dependants is provided by a small support staff located
in Bldg H-603, officially known as the Canadian Forces Support Unit (Europe) – Detachment
Brunssum or more commonly known as CFSU(E) – Det Brunssum.
The Officer in Command (OC) at Det Brunssum is a Major, supported by an RMS Clerk at the
Sergeant rank, as well as by two civilian clerks. In the busy and confusing days after your
arrival, this support staff is often your lifeline, offering a computer link (e-mail) etc, a fax and a
telephone line to Canada – to say nothing of the offer of a hot cup of coffee.
The Senior Non-commissioned Member in Brunssum is a Master Warrant Officer who works out
of the JFCBS HQ.
Location: CFPO 5053 or Postbus 275
6440AG Brunssum, NLD
Contacts: OC CANDEL +31 (0)4552-62632
Chief Clerk-CA Del +31 (0)4552-63617
Housing Clerk +31 (0)4552-64093
Admin Clerk +31 (0)4552-62332
Fax +31 (0)4552-62236
Hours Operation: 0800-1600 hrs (Mon-Fri)
Closed 1200-1300 hrs
Radio station
Located in Brunssum, NL you will find the only Canadian Radio Station in Europe. They
broadcast to areas in Germany, Belgium and the Netherlands on FM frequencies, across Europe
on the ASTRA satellite and via a live Webstream.
Their mission is to help keep the Canadian community in Europe in touch. They provide
Canadian news updates on the hour, as well as local news and weather reports. They can record
interviews, Public Service Announcements and include any information on their Community
Calendar which airs throughout the week on CFN. The information is also posted to the CFN
section of the Canadian Forces Europe website.
Interviews, PSA’s and Community Calendar information can be done in English and French.
Contacts: Asst Manager +31 (0)4552-63791
Fax: +31 (0)4552-63792
Email: communitycalendar@cfneurope.com
35

DET CASTEAU
CFSU(E) Detachment Casteau is located near the city of Mons in the Belgian region of
Wallonie. Casteau is the location of the Supreme Headquarters Allied Powers Europe (SHAPE)
where most of the CF personnel posted in this area are employed. It is also home to the
Canadian National Military Representative (NMR), the Formation Commander for Europe. CF
personnel posted to SHAPE are often deployed to support various missions including ISAF
missions in Afghanistan, Counter piracy off the Horn of Africa and the NATO mission in
Kosovo (KFOR).
The Detachment’s mission is to provide first line personnel support services to all DND/CF
personnel and their dependents located at SHAPE in Belgium while maintaining parent unit
standards and also comprehending and being responsive to the unique requirements of this area.
The Canadian component at SHAPE currently consists of 77 military members (40 Officers, 37
NCMs) assigned to various posts within SHAPE, the NMR and the Detachment.
Location: 1G de Pluton, B-7010 Casteau, Be (CFPO 5048)
Contacts: SCO +32 (0)6544-4732
OC Det Casteau +32 (0)6544-5633
Det WO +32 (0)6544-6008
Admin Asst +32 (0)6544-5632
Chief Clerk +32 (0)6544-5816
2 I/C OR +32 (0)6544-6011
Cashier +32 (0)6544-5661
CR Clk +32 (0)6544-5814
ADP Coord +32 (0)6544-5649
Corp Svcs/Housing Co-ord +32 (0)6544-5643
Postmaster +32 (0)6544-7903
PSP Co-ord +32 (0)6544-5963
Duty Clerk Cell +32 (0)4794-09220
Fax: +32 (0)6535-6231
Specialists
Contacts: Chaplain +32 (0)6544-6030
Canadian Medical Clinic +32 (0)6544-5959
Canadian Dental Clinic +32 (0)6544-5885
Hours of Operation: 0800-1600 hrs (Mon-Fri)
Closed 1200-1300 hrs
36

DET GEILENKIRCHEN
The Canadian Contingent NATO Airborne Early Warning Force, (CC NAEWF) is located on the
NATO Air Base in Tevern, Germany. The role of CC NAEWF is to provide a unit structure
whereby CF administration and discipline are maintained for personnel assigned to international
duties with the NATO Airborne Early Warning Forces. The CC NAEWF Orderly Room
provides financial and administrative support to 110 military members and their families.
Location: CC NAEWF, NATO Air Base
Lillenthal Allee 100 GEB 98,
52511, Geilenkirchen-Tevern
Contacts: Comd +49 (0)2451-982017
COS +49 (0)2451-982031
EA +49 (0)2451-982010
Chief Clerk +49 (0)2451-982018
Fax +49 (0)2451-3296
Hours of Operation: 0800-1600 hrs (Mon-Fri)
Closed 1200-1300 hrs
37

DET HEIDELBERG
With one exception, Canadian military personnel posted to Heidelberg are assigned to North
Atlantic Treaty Organization (NATO) positions with Headquarter Force Command Heidelberg
(FCHQ HD). FCHQ is one of NATO’s 10 operational level HQs whose primary role is
assuming command and control of joint, multi-corps, land-centric operations. FCHQ HD has a
peacetime establishment of approximately 350 personnel of which about 85% positions are
manned. The Canadian military component of FCHQ HD is 13 members.
The national support element (NSE), referred to as CFSU(E) Det Heidelberg, provides the
routine daily national administrative support. The NSE includes the Det Orderly Room (OR),
Canadian Retail store, and Personnel Support Program (PSP) Coordinator. The NSE is also a
focal point for the Heidelberg Canadian Community (HCC).
The Senior Canadian Officer (SCO) within the CFSU (E) Det HD is the Commanding Officer of
the detachment for national administration purposes. Secondary duties are assigned to all
members of the CFSU(E) Det to ensure effective administration, professional development, and
community welfare. The comprehensive range of national administrative support is provided by
CFSU(E) unit based in Geilenkirchen, Germany, approximately 350 kms from Heidelberg.
Location: Postfach 10-1707 69007 Heidelberg, DEU
Contacts: SCO-DJSE 2 CG DOS +49 (0)6221-3985521
Chief Clerk +49 (0)6221-3985394
Admin Asst +49 (0)6221-3985390
JLSG 1 SO CIS +49 (0)6221-3985735
Log Branch Head +49 (0)6221-3985287
PSP Coordinator +49 (0)6221-3375277
Fax: +49 (0)6221-390158
Hours of Operation: 0800-1600 hrs (Mon-Fri)
Closed 1200-1300 hrs
38

DET NAPLES
The base at JFC Naples is located in the community of Bagnoli. The Canadian community in
Naples consists of 35 military members and their families, with one living outside of the Naples
area, in the city of Latina. The mission of the Senior Canadian Officer in Naples/Latina is to
ensure the provision of maximum support to NATO from the Canadian members attached to the
various organizations in the Naples/Latina area.
The Canadian Support Element (CSE) in Naples, manned by one Logistics Officer (Adjutant),
two RMS Clerks, a civilian employee and Postal Clerk provides administrative/financial and
Postal support services to Det Naples Personnel and acts as a link with the CFSU(E), Selfkant-
Kaserne.
CFSU(E) Det Naples has its own community centre (CCCN) located in Lago Patria, close to
where the new facilities for JFC Naples are being constructed and where the headquarters is
expected to move in 2012. The Canadian Community Centre accommodates the offices of the
Canadian Military Family Resource Centre (CMFRC) and the Personnel Support Programmes
(PSP). Access to telephone, Internet, fax, various Canadian magazines and DVDs are available
to all Canadians. Children can enjoy a playroom and for the teens there is a youth room. The
CCCN also has a music room, art studio, and a fitness area. It has become a welcome hub for
social activities. Two small suites are also available for visitors.
Location: Canadian Support Element
Joint Force Command HQ
Viale della Liberazione
80124 Napoli, ITA
Contacts: SCO +39 (0)8172-12387
DCO +39 (0)8172-15846
Admin O/ADJT +39 (0)8172-13878
Chief Clerk +39 (0)8172-13261
Pers Clerk +39 (0)8172-12376
Admin Asst +39 (0)8172-12691
Postal Clerk +39 (0)8161-71445
PSP Co-ord +39 (0)8183-95914
Fax +39 (0)8123-02773
Hours of Operation: 0800-1600 hrs (Mon-Fri)
Closed 1200-1300 hrs
39

DET RAMSTEIN
Ramstein is located in the German state of Rheinland-Pfalz, Ramstein is also the home of the
Northern Region NATO Allied Air Command Headquarters where practically all of the
Canadian CF personnel posted in the area are employed (except for the Det Ramstein Chief
Clerk). The HQ AC Ramstein is involved in ISAF missions, in NATO Response Force or in Air
Policing activities within the region. We also have the CST (Casualty Support Team) working
out of Landstuhl and, of course, the CFSU (E) Det Ramstein. Although the Chain of Command
for the CST team is CANOSCOM, we provide limited support to them (mostly VAT, Driver
Licensing, car rental,).
The mission of the Det Ramstein is to provide first line administrative and financial support
services, on behalf of CFSU(E) Selfkant, to all CF personnel and their dependents under the
command of the Senior Canadian Officer (SCO). Administrative requirements beyond the
authority or capability of the detachment are staffed to CFSU (E). The Det OR consists of one
Chief Clk and one civilian full time position. However, over the years, the F/T position has been
filled and shared by two civilian spouses on P/T basis.
The Canadian Detachment currently consists of 13 military members of all ranks (9 Officers, 4
NCMs) assigned to various posts within the CC Air HQ Ramstein and one Sgt/PO2 assigned to
the Det Ramstein. The Casualty Support Team (CST) consists of 8 military personnel (5
Officers and 3 NCMs). Members assigned to the CST are deemed to be on an operational duty
tour and the length of their deployment is of 6 months duration (every 3 months or so, half of the
CST rotate).
Location: Bldg 539, 2 nd Floor, CFPO 5055 66877 Ramstein-Miesenbach, DEU
Contacts: SCO +49 (0)6371-401332
D/SCO +49 (0)6371-400708
Chief Clerk +49 (0)6371-43785
Clerk/Typist +49 (0)6371-598512
Clerk/Typist +49 (0)6371-944643
PSP Co-ord +49 (0)6371-598515
Fax: +49 (0)6371-4861
Hours of Operation: 0800-1600 hrs (Mon-Fri)
Closed 1200-1300 hrs
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DET UNITED KINGDOM
CFSU(E) Det UK is a sub unit of CFSU(E) in Selfkant Kaserne Germany and our mission is to
provide a wide range of core administrative and support services to approximately 130 Canadian
Forces members and their families in the United Kingdom. This includes CDLS(L), Northwood,
ARRC HQ, and Defense Academy Shrivenhan.
Location: 86 Blenheim Crescent, Building 188, Ruislip, Middlesex, HA4 7HB, GBR
Contacts: Det Comd/AO +44 (0)1895-613020
Admin Asst +44 (0)1895-613021
Chaplain +44 (0)1895-613022
Fax: +44 (0)1895-613046
Hours of Operation: 0800-1600hrs (Mon-Fri)
Closed 1200-1300 hrs
Movements Section
WO IC Movements +44 (0)1895-613023
2IC Movements +44 (0)1895-613024
Fax: +44 (0)1895-613047
Personnel Support Section
Admin O +44 (0)1895-613026
Chief Clerk +44 (0)1895-613028
NCM I/C Claims/R&D +44 (0)1895-613027
NCM I/C Pay/Record +44 (0)1895-613029
Pay & Records Clerk +44 (0)1895-613030
Cashier +44 (0)1895-613031
Claims/R&D Clerk +44 (0)1895-613032
Claims/R&D Clerk +44 (0)1895-613033
Accommodations Clerk +44 (0)1895-613025
Education Clerk +44 (0)1895-613034
Fax: +44 (0)1895-613046
Post Office
Postmaster +44 (0)1895-613035
CR Clerk +44 (0)1895-613036
Fax: +44 (0)1895-613046
DIMEUS 10(Det Selfkant)
Sig OP +44 (0)1895-613037
2i/c Sig OP +44 (0)1895 613045
Fax: +44 (0)1895-613046
Personnel Support Programs
PSP Co-ord +44 (0)1895-613038
Duty Free Clerk +44 (0)1895-613039
Fax: +44 (0)1895-613046
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