Live Online Report Portrait pdf

Comments that will shape future events…
“I started writing
questions [in the
chat box] but the
presentation had
moved on.”
“Wasn't very clear
where the handouts
are saved, couldn't
see them!”
“The distinction
[between the new
starter sessions]
wasn’t clear from the
event flyer”
“More sessions like
that would be
great! And longer
than 30 minutes :)”
“Show dial-in
details in the
session window.”
“Had trouble getting
the computer audio
working but was fine
using my mobile.”
WHAT DID WE LEARN FROM LIVE ONLINE WEEK?
• Over subscribe: Our no-show rate was higher than usual, but we expected that and over subscribed
each session to allow for it; meaning we still had healthy attendance numbers despite half the
registrants not showing up. We’ll definitely over-subscribe again.
• Pick a good date: Our event clashed with Diversity week and the launch of Xaxis Academy, which
may have contributed to the high no-show rate. We’ve joined the comm’s group to avoid similar
clashes in future.
• Get deeper feedback: We kept the feedback survey questions to a minimum to encourage more
people to respond. In offering a great prize draw for filling in a feedback form, engagement was high
and we could have asked more. We’ll do this again and ask more questions on the form.
• Do more special events: We spent a lot on marketing and comms for the event, with no prior
knowledge that it would work. Our registration and attendance numbers tell us it’s a worthwhile
investment to have an ‘event’, with lots of promotional activity, it worked much better than the dripfeed
approach of regular emails inviting sign-up for a our weekly sessions.
• Offer more Spotlight On… sessions. We used this new format to introduce existing resources, like
GB TGI survey data, and future tools like Proteus, Prisma and Radia. Most people liked these short,
fast-paced, interactive webinars, but some expected them to be in-depth training sessions, and
therefore thought they were too brief. We’ll continue to offer Spotlight On… sessions, maintaining the
Spotlight On title and branding to familiarise people with the format and purpose, and ensure
attendees join with the right expectations.