Inglewood Business Magazine January 2017
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Turning Troubled Tenants continued...<br />
Provide your tenants with a schedule that includes<br />
your availability. Set up auto-response e-mails that<br />
acknowledge or confirm you have received their message<br />
and indicate when they can expect a response (say,<br />
during regular business hours or within the next 24<br />
hours). Most of the time, your tenants just want to know<br />
you’re on the case, not that you will come rushing over<br />
immediately.<br />
LET TRUST FLOW BOTH WAYS<br />
Be sure to always follow through with what you say<br />
you’re going to do. Do things when you say you’re going<br />
to do them. Remember that the better you are as a<br />
trusted landlord, the more your tenants will want to treat<br />
you and your rental property with the utmost respect.<br />
Play by the rules, stay professional, create processes,<br />
and use technology to tend to your tenants’ needs. Be<br />
honest and upfront, and your tenants will return the<br />
favor. If they see you as a dream landlord, you’ll soon<br />
see dividends. At the end of the day, turning trouble<br />
tenants into dream renters comes down to you and your<br />
approach to being a landlord.<br />
<strong>Inglewood</strong> <strong>Business</strong> <strong>Magazine</strong> <strong>January</strong> - March <strong>2017</strong><br />
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