Hills Prospect Company Profile
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LEADING THE WAY<br />
HILLS PROSPECT COMPANY PROFILE
THE LARGEST INDEPENDENT<br />
DRINKS DISTRIBUTOR<br />
IN LONDON AND<br />
THE SOUTH EAST<br />
— 1 —
COMING TOGETHER<br />
IS A BEGINNING; KEEPING<br />
TOGETHER IS PROGRESS;<br />
WORKING TOGETHER IS SUCCESS.<br />
HENRY FORD<br />
FOUR DECADES<br />
OF DELIVERING<br />
EXCELLENCE<br />
Hello! You’ve probably seen our lorries out making deliveries. You may<br />
have heard our name before. Maybe you’ve wondered who we are or<br />
what we do. Allow us to introduce ourselves.<br />
We are <strong>Hills</strong> <strong>Prospect</strong>. The largest independent drinks distributor<br />
in London and the South East. We supply some of the biggest names<br />
in restaurants, bars, hotels and public houses with the widest choice<br />
of quality products — both the tried-and-tested favourites and on-trend<br />
craft brands.<br />
Established in 1977, the company has grown with irrepressible strength<br />
and changed dramatically in the last four decades. From an initial trading<br />
area in Essex, <strong>Hills</strong> Wholesale began supplying top quality beers, wines<br />
and spirits to local pubs, clubs and restaurants. After continued success<br />
within this arena, <strong>Hills</strong> Wholesale merged with <strong>Prospect</strong> Distributors<br />
Limited in 2009. Also founded in 1977, <strong>Prospect</strong> Distributors shared the<br />
same customer focus qualities with an enviable reputation for service.<br />
And so began <strong>Hills</strong> <strong>Prospect</strong> PLC. With an extensive new premises, an<br />
expanding team and an ever-increasing portfolio of premium products,<br />
we’d love to get to know you better. We would welcome the opportunity<br />
to discuss the benefits we believe we can bring to you through our<br />
knowledge and experience.<br />
HERE’S TO ANOTHER 40 YEARS!<br />
— 2 —<br />
— 3 —
UNPARALLELED<br />
CUSTOMER<br />
SERVICE<br />
From the very first call, our sales team will<br />
ensure the customer service you receive is<br />
second to none.<br />
With dedicated and knowledgeable<br />
representatives operating in your area, we<br />
are always just a call away. With tastings,<br />
food pairing advice and extensive market<br />
knowledge, choosing the right products<br />
for your venue couldn’t be easier. We will<br />
visit at a time convenient for you, talk<br />
through your options and tailor your<br />
order to meet all your requirements.<br />
Ongoing orders can be directed to<br />
our telesales team, with real-time stock<br />
information and up-to-the-minute pricing,<br />
your order can be placed and a delivery<br />
booked within minutes, giving you the<br />
confidence to get on with the rest<br />
of your day.<br />
On the (very early) morning of your<br />
delivery, our trained picker staff will handselect<br />
each of your chosen items from our<br />
fully-stocked 55,000 sq ft warehouse and<br />
carefully load them into our liveried fleet,<br />
ready for dispatch.<br />
During your allotted delivery window, our<br />
courteous uniformed staff will unload your<br />
order safely, placing it where requested<br />
and rotating your existing stock to ensure<br />
products are used in correct date order.<br />
Here at <strong>Hills</strong> <strong>Prospect</strong>, we take care in<br />
our customer experience and we are<br />
proud that each member of staff upholds<br />
the values of the company, creating<br />
a seamless and effortless experience.<br />
— 4 —<br />
— 5 —
DECISIONS, DECISIONS!<br />
EXPLORE THE THOUSANDS OF<br />
PRODUCTS WITHIN OUR CREATIVE<br />
AND ON-TREND PORTFOLIO<br />
SPOILT FOR<br />
CHOICE...<br />
We are immensely proud of our extensive portfolio of product<br />
offerings. Specialising in your customers’ ‘old favourites’ as well as the<br />
more contemporary craft brands, you’ll find everything you need here<br />
at <strong>Hills</strong> <strong>Prospect</strong> — and more!<br />
After forty years experience, we have an unparalleled understanding<br />
of the drinks industry; we are always at the forefront of new trends,<br />
new products and new venues, and we just love to share this with you.<br />
Our knowledgeable account managers will visit whenever you require,<br />
to chat about how you’re doing, how we could improve things for you<br />
and discuss if it’s time for a change. Fancy trying something new?<br />
We’ll always bring in samples of new products for tasting that we<br />
think might be right for you.<br />
Plus, if we don’t stock exactly what you’re after, just give us a call.<br />
We can arrange special orders from all over the world, just for you.<br />
So let your imagination run free!<br />
— 6 —<br />
— 7 —
TRAINED DISTRIBUTION STAFF<br />
HAND-SELECT YOUR ORDER<br />
FROM OUR FULLY-STOCKED<br />
55,000 SQ FT WAREHOUSE<br />
— 8 — — 9 —
OUTSTANDING<br />
DELIVERY<br />
OPTIONS<br />
We are confident you will not find a<br />
better delivery service than ours. We offer<br />
deliveries six days a week, with guaranteed<br />
next day delivery when you place your<br />
order before 2.30pm.<br />
Our drivers are true ambassadors of our<br />
company and they often get criticised for<br />
over-delivering! (Although not literally...)<br />
They are courteous, punctual and they<br />
will unload and store your delivery<br />
wherever you would like it. You will be<br />
given a preferred delivery day and time<br />
window, and your driver will call ahead to<br />
update you on any changes allowing you<br />
to get on with the rest of your day.<br />
Operating across the whole of London<br />
and the South East, in our own fleet, our<br />
fully-uniformed drivers are employed by<br />
us, trained to the highest standards and<br />
are always there to answer any questions<br />
you might have.<br />
We also offer national delivery through<br />
our distribution partners, meaning that<br />
if you’re not based in our primary delivery<br />
area, you can still benefit from the<br />
exceptional service we have to offer.<br />
— 10 —<br />
— 11 —
ONGOING<br />
CUSTOMER<br />
SUPPORT<br />
PAIRING GUIDES<br />
Want to know which wine choice will<br />
complement your restaurant’s signature<br />
dish exquisitely? Let us do the hard<br />
work for you. Our palates are refined<br />
and experienced and our wine experts,<br />
including our in-house wine department<br />
with numerous qualifications and<br />
a wealth of experience, are on hand<br />
to answer all of your questions.<br />
WINE & SPIRIT QUALIFICATIONS<br />
As a member of WSET (the Wine and<br />
Spirit Education Trust), <strong>Hills</strong> <strong>Prospect</strong><br />
is an Approved Programme Provider;<br />
an official external teaching and<br />
examination centre. So whether you are<br />
a professional or an enthusiast, we can<br />
provide you with the qualifications you<br />
need to further your career or to quench<br />
your thirst for knowledge.<br />
SPONSORSHIP<br />
We love local and we love to get involved!<br />
We are proud sponsors of a number of<br />
chosen charities close to our heart. We<br />
also support many local football, bowling,<br />
cricket, rugby and yachting clubs by<br />
providing advertising, signage, scorecards<br />
and other necessary equipment to keep<br />
these important neighbourhood groups<br />
going, and thriving.<br />
So you’ve met with the team, seen our<br />
extensive product list, you’ve narrowed<br />
down your wishlist and placed your order.<br />
But our superb customer support does<br />
not stop there. We offer an outstanding<br />
range of additional services and support<br />
to each of our valued customers.<br />
EXPERT ADVICE<br />
After 40 years in the business, we are<br />
experts in everything drink related.<br />
Why not pick our brains and test us?<br />
Any questions you have about your<br />
order, new products on the market,<br />
how to make the trendiest cocktail or<br />
just what the weather will be like at the<br />
weekend, we’re here to answer them.<br />
And always with a smile.<br />
SUPPLIER RELATIONSHIPS<br />
As you would expect after 40 years,<br />
supplier relationships are paramount to the<br />
success of our business. Working closely<br />
with both national and regional brewers,<br />
we can provide full technical service and<br />
brand support. We benefit from the same<br />
successful relationships from the largest<br />
international to the smallest independent<br />
spirit companies. We also recognise the<br />
fast changing soft drink category and our<br />
relationships have grown accordingly.<br />
STAFF EDUCATION SESSIONS<br />
From how to advise customers on wine<br />
choices, to opening and perfectly pouring,<br />
our staff training sessions, run at the<br />
venue of your choice, are informative<br />
and indispensable in ensuring your<br />
guests receive the perfect experience,<br />
each time they visit.<br />
MENU & LIST DESIGN<br />
Need a new menu or wine list design?<br />
Talk to our in-house design team. With<br />
25 years combined industry experience,<br />
and having worked with some of the<br />
country’s biggest chefs, we understand<br />
how to sell your new products to your<br />
customers. Whether you have a theme in<br />
mind or if you’d like us to design concepts<br />
for you, we will ensure you receive the<br />
perfect menu for your establishment.<br />
TASTING SESSIONS<br />
Can’t decide which products to choose?<br />
We can organise personal tasting<br />
sessions, packed with information about<br />
the product, it’s origin and it’s producer,<br />
to help you narrow down your options.<br />
These fun, informal sessions are led<br />
by our knowledgeable team and are<br />
a must-do if you just can’t choose or<br />
you’d simply like to know more about<br />
a product before you order.<br />
— 12 —<br />
— 13 —
BEER 27%<br />
delivery area:<br />
number of products stocked:<br />
3,350<br />
years of director experience:<br />
120<br />
deliveries made in 2015:<br />
vehicles in fleet:<br />
distribution staff:<br />
CAMBRIDGESHIRE<br />
SUFFOLK<br />
61,500<br />
32 82<br />
order fill rate:<br />
97.8 %<br />
miles driven per year:<br />
approx. delivery tonnage:<br />
HERTFORDSHIRE<br />
ESSEX<br />
560,000<br />
22,000<br />
SURREY<br />
GREATER<br />
LONDON<br />
KENT<br />
portfolio<br />
percentage by product:<br />
WINE 27%<br />
28% SPIRITS<br />
16% SOFT DRINKS<br />
2% OTHER<br />
warehouse<br />
square footage:<br />
55,000<br />
operating<br />
hours per day:<br />
days per week:<br />
21 6<br />
ALL STATISTICS CORRECT AT TIME OF PRINT (JULY 2016)<br />
— 14 —<br />
— 15 —
GET IN<br />
TOUCH<br />
CALL US<br />
Phone: 01708 335050<br />
Fax: 01708 335060<br />
Monday to Friday 8.30am - 5.00pm<br />
TRADE COUNTER<br />
Phone: 01708 335059<br />
Monday to Friday 8am - 2pm<br />
Saturday 8am - 12pm<br />
VISIT US<br />
<strong>Hills</strong> <strong>Prospect</strong> PLC<br />
Consolidated House, Faringdon Avenue<br />
Romford, Essex RM3 8SP<br />
EMAIL US<br />
info@hillsprospect.com<br />
hillsprospect.com<br />
— 16 —