Trad Net News

Issue No. 1 Deember PREMIER 2016 ISSUE
Trad Net News
www.kentrade.go.ke
Newsletter
An annual publication of the Kenya Trade Network Agency (KenTrade)
rt
Unlocking Kenya’s Potential
Through Trade Facilitation
Highlights
Launch of Strategic Plan
State of Single Window in Kenya
2016 Customers Service Week
Implementation of e-Trade Portal
Stakeholders engagement
Simplifying Trade Process for Kenya’s Competitiveness

Chairman
Gen. Joseph R. Kibwana (Ret), EGH, CBS
Kenya Trade Network Agency (KenTrade) is a State
Corporation established in 2011 under the National
Treasury to set-up, implement and manage the
National Electronic Single Window System (Kenya
TradeNet System) and to facilitate trade.
Kenya TradeNet System is an online platform that
serves as a single entry point for parties involved in
Vision
To be among the global leaders in trade
facilitation through e-commerce
About KenTrade
international trade and transport logistics to lodge
documents electronically, for processing, approvals
and to make payments electronically for fees, levies,
duties and taxes due to the Government, on goods
imported or exported into and from the country. The
Kenya TradeNet System is integrated and interfaced
with Systems of stakeholders involved in international
trade to provide an end to end electronic solution to
trade logistics challenges.
The Kenya TradeNet System is one of Kenya’s Vision
2030 Flagship Projects under the Economic Pillar,
which seeks to help the country achieve a sustainable
economic growth of 10% per annum.
Single Window System is recognized by United Nations
(UN CEFACT recommendation Number 33) and the
World Trade organization (WTO) Trade Facilitation
Agreement (TFA) as one of the key concepts in trade
facilitation.
KenTrade’s functions;
• Implement, in consultation with the Minister
for Finance, policies relating to the National
Electronic Single Window System;
• Integrate electronic systems of public and private
entities involved in receipting, processing and
approving documents relating to international
trade transactions;
• Develop, manage, and promote interchange of
electronic data for facilitation of trade;
• Undertake and coordinate research and surveys in
electronic commerce aimed at simplifying and
harmonizing trade documentations;
• Maintain an electronic database of all imported
and exported goods and services and the levies,
fees, duties and taxes charged on imported or
exported goods and services;
• Collect trade statistics;
• Plan, develop, monitor and evaluate training
programs for all stakeholders to ensure
conformity with international best practices;
• Perform such other functions related to trade
facilitation and other such duties as the Minister
may, from time to time, assign to the Agency.
Mission
To facilitate trade by simplifying and
harmonizing business processes through
effective management of the Kenya TradeNet
System and provision of related services for
Kenya’s global competitiveness
Core Values
Customer Focus, Integrity, Efficiency, Equity,
Accountability, Team work, Creativity and
Innovation
2
Editorial Team
• David Ngarama
• Ann Odero
• Evelyn Wamae
• George Muriithi
• Hellen Guya
• Furaha Wanjiru
• Sam Rambaya
• Sylvia Njeri
Contact Editor: corporate@kentrae.go.ke
TradeNet News is an annual newsletter published by Kenya Trade Network
Agency (KenTrade)
Design & Printed by Swift Ventures Ltd
Copyright KenTrade 2017
P.O. Box 36943 - 00200, Nairobi - Kenya
Email: customercare@kentrade.go.ke
For complaints: complaints@kentrade.go.ke
+254 20 496 5000 / +254 709 950 000 / +254 730150000
Regional offices: Mombasa, Malaba, Busia, Isebania & Namanga
www.kentrade.go.ke
Simplifying Trade Process for Kenya’s Competitiveness

4
Our Score Card
5
e- Trade Portal to boost
trade facilitation in Kenya
6
Marking 2016 Customer
Service Week in Style
7
ICF Closure in Africa
8
Corporate Pictures
10
KenTrade Unveil 5
Years Strategic Plan
11
We are now ISO
9001:2008 Certified
12
Board appoints Wangora
as the CEO
13
Board Engagement
14
CSR and Environment
Activities at KenTrade
15
Team Building
Contents
Message from the CEO
The year 2016 has been a momentous
year for KenTrade, one that evokes pride
and a sense of excitement about what the
future holds. I give special credit to our
staff for their tremendous efforts towards
fulfilling the Agency’s core mandate of
trade facilitation. The Kenya TradeNet
System which import and export traders
and over 30 Government agencies now
rely on for cargo clearance documentation
is now in the completion phase, thanks to
all stakeholders for the support.
In the coming year, we will spotlight on
the impact stories from Kenya; on how
Single Window in Kenya is transforming
trade businesses. We hope to showcase
Kenya’s experiences and how we have
outperformed many of other African
economies by successfully implementing one of the most complex and cross cutting trade
logistics solutions in Africa within a time frame of 3 years.
With the able and strategic guidance of the Board under the Chairmanship of Gen. Joseph
Kibwana (Ret), KenTrade achieved several milestones; we launched our 2015/16 – 2019/20
Strategic Plan, we became ISO 9001: 2008 certified and also we reviewed our Customer
Service Charter. We took services closers to Kenya TradeNet System users and now we have
facilitation offices in Mombasa, Busia, Malaba and Isebania border posts. All these initiatives
are geared towards enhancing service delivery.
We have new projects that we have initiated. A significant project which will be a game
changer is the Kenya Trade Information Portal. We also intend to implement several Value
Added Services in the Trade Facilitation space geared towards improving overall user
experience when carrying out cargo clearance.
On the global scene we shaped the regional and global trade facilitation agenda through
able representation and active participation in trade facilitation conferences and events
organized by global bodies like UNCTAD, regional platforms like COMESA and also the
continental umbrella body for single window systems African Alliance for Electronic
Commerce (AACE)--- framework for exchange and sharing on the facilitation of trade--, of
which we are a founding member and regional focal point and Vice- President.
Finally to our customers and stakeholders: our primary goal is to ensure we provide you
with and continue to invest in our people and technology, We will continue to listen to you
to understand what you need to ensure we are a partner of choice as we strive towards our
vision to be among the global leaders in trade facilitation through e-commerce.
Once again, thank you for your support and we know that you will be walking with us on
the long journey ahead, as we finalize the implementation of the Kenya TradeNet System.
From the KenTrade fraternity, we wish you safe, happy holidays and best wishes for the 2017.
Amos S. Wangora
Chief Executive Officer
17
Stakeholders Engagement
Government
Agencies
Trade Community
Simplifying Simplying Trade Trade Process Process for for Kenya’s Kenyas Competitiveness
3

Kenya has made remarkable strides
since the official launch of the National
Electronic Single Window System
(Kenya TradeNet System) in May 2,
2014, with cargo clearance across its
borders now much easier, faster and
convenient. The adoption of the System
has enabled centralized lodgment of
international trade documentations
for both imports and exports including
trans-shipments “It routes those
documents to the various Government
Agencies for necessary approvals,” says
KenTrade’s Chief Executive Officer, Mr.
Amos Wangora.
The Agency also stepped up efforts
to ensure the System Users and other
stakeholders properly understand the
Single Window System by organizing
awareness and sensitization workshops
countrywide. Among the gains to write
home about are the uptake in system
usage and notable innovations geared
at improving international and cross
trade facilitation in Kenya.
The number of Partner Government
Agencies (PGAs) processing permits
through Kenya TradeNet System
increased from 22 in 2015 to 30 in 2016
while 5 are going through development
and piloting phases. The average
number of documents required for
processing applications has reduced
by about 50 per cent while time taken
Our Score Card on Trade Facilitation
“
Agency is in the final
stages of rolling out the
remaining modules i.e.
the Declaration and Duty
Remission modules
“
to process clients’ requests has reduced
by over 50 per cent. A point worth
noting is that the Kenya Dairy Board
and Port Health Services were among
PGAs that were first to fully adopt the
Kenya TradeNet System in processing of
Permits Applications.
New innovation that KenTrade hopes to
leverage on to boost trade facilitation
through the Kenya TradeNet System is
the Integrated Customs Management
System (iCMS) being implemented by
a key partner agency, Kenya Revenue
Authority. The new System is expected
to replace the Simba System which
has been in use in the country over
the last 10 years. The Agency is also
working with KRA to integrate the Real
Time Monitoring System (RTMS) for the
automation of the One Stop Border Post
(OSBP) processes for efficient and faster
clearance of cargo at Kenyan Borders.
The project scheduled for completion
by end of May 2016 will enable data
sharing between RTMS and the Kenya
TradeNet System, which will eventually
eliminate the manual processes at
Kenyan Borders and drastically reduce
the time taken and cost to move goods
across borders.
Also in progress is the enhanced
communication with stakeholders
through Short Message Service and
Unstructured Supplementary Service
Data (USSD) Gateway integrated
with the Kenya TradeNet System to
proactively deliver required real-time
updates on status to clients and will
allow closer monitoring of documents
lodged through the TradeNet System.
The Agency is improving the traders
experience in payment processes by
working with the Digital Payment
Taskforce to integrate the TradeNet
System with the Digital Payment
platform (e-citizen) as an alternative
channel for collecting license and permit
fee payments and remitting the same
to the PGA accounts. With the support
of Trade Mark East Africa and UNCTAD,
KenTrade has also commenced the
implementation of the E-Trade Portal
project whose greatest beneficiary will
be traders who intend to import or
export cargo to and from Kenya.
Most of the modules and their
functionalities in the Kenya TradeNet
System have been successfully
implemented and the Agency is in the
final stages of rolling out the remaining
modules i.e. the Declaration and Duty
Remission modules.
4
Simplifying Trade Process for Kenya’s Competitiveness

Kenya Implements e-Trade Portal to Boost Trade Facilitation
The Kenya e-Trade Portal implement team from TEMEA & KenTrade
The Government of Kenya through
KenTrade is implementing a Trade
Information Portal (TIP) that will serve
as a one-stop website for trade-related
regulatory information for import, export
and transit trade. The Portal also known
as the Kenya e – Trade portal will provide
easy access to trade-related regulatory
information in order to enhance
transparency and accountability and
reduce the time traders take to get
proper documentation.
The portal will improve ease of doing
business resulting in reduced trading
time and cost. Information that will
“
Trade Facilitation (NTFC) and is
being implemented by KenTrade,
with financial support of Trade
Mark East Africa (TMEA)
“
be available on the portal include
regulations on governing import,
export and transit of commercial goods,
procedures and requirements for
processing licenses and various permits,
and the samples of these application
forms that can be downloaded.
KenTrade will also make it possible
for institutions involved in regulating
international trade in Kenya to analyse
and simplify trade processes with
updated information on administrative
formalities. The e - trade portal project is
supervised by the National Committee
on Trade Facilitation (NTFC). The project
is being implemented by KenTrade with
financial support of Trade Mark East
Africa (TMEA) and technical support
from United Nations Conference on
Trade and Development (UNCTAD). The
e–trade portal project will go live by
June 2017.
• AN ONLINE STEP-BY-STEP GUIDE TO TRADE - RELATED PROCEDURES
• A TRADE FACILITATION TOOL FOR TRANSPERANCY AND SIMPLIFICATION
• PROCEDURES, FORMS, REQUIREMENTS, CONTACTS AVAILABLE ONLINE
IN ACCORDANCE WITH ARTICLE 1 OF THE BALI AGREEMENT ON TRADE FACILITATION THE
TRADE PORTAL SHOWS ALL IMPORT, EXPORT AND TRANSIT PROCEDURES
Simplifying Simplying Trade Trade Process Process for Kenya’s for Kenya’s Competitiveness
5

Celebrating 2016 Customer Service Week in Style
KenTrade was one of the many customer focused institutions
that celebrated the annual global customer service week themed
“Listening To Our Customers” that was celebrated from 3 - 7
October, 2016.
The week-long event provided the on customer service and the
vital role it plays in successful business practice and overall growth
of the institution. Different activities were lined up including raffles,
goodies distributed to customers at random, job swaps, dressingdown
with climax being a motivational speech and cake cutting.
Customer Service Week is an international celebration of the
importance of customer service and of the people who serve and
support customers on a daily basis.
Institutions that participate in Customer Service Week carry out
special activities to highlight the importance of great customer
experiences to the success of the organization and reinforce a
customer-focused culture.
In Kenya the climax event and award ceremony to celebrate
participating companies was held on October 7th 2016 at Sarova
Panafric Hotel, Nairobi
6
Simplifying Trade Process for Kenya’s Competitiveness

ICF Projects in Africa Come to a Close
L-R Director Francis Parsimei, Director John Ngugi and Manager ICT Eugene Waluvengo
Investment Climate Facility for Africa
(ICF) completed its mandate in Africa
after 9 years of solid presence with 73
development projects that impacted
on 36 economies including Kenya. The
organization hosted a two day event
in Dar-Es-Salaam, Tanzania dubbed ‘ICF
Completion’ that officially marked the
end of ICF activities in Africa and to
celebrate ICF’s achievements since its
founding in 2007.
L-R: Head of Corporate Communications Ann Odero, ICF Chief Executive Officer William
Asiko and Manager ICT Eugene Waluvengo in Dar-Es-Salaam
Simplifying Simplying Trade Trade Process Process for Kenya’s for Kenya’s Competitiveness
The event was held from August 31,
2016 to September 1, 2016 and was
graced by the Prime Minister of Tanzania,
Honourable Kassim Majaliwa and
attended by the ICF Board of Trustees,
various stakeholders, ICF donors, private
sector representatives and government
officials from 15 African countries.
ICF was established on the back drop
of increasing recognition that an
improved African investment climate is
fundamental for economic growth.
It was set up to prove that investment
climate reforms can be done quickly
and using little resources while creating
great impact for the private sector,
governments and nations. Among the
successfully implemented ICF funded
projects is the Kenya National Electronic
Single Window System ( Kenya TradeNet
System) being implemented by
KenTrade. ICF has been able to provide
tangible results to businesses and
economies across Africa. It is hoped that
the countries will continue to experience
the benefits of the ICF projects for many
years to come.
“
Among the successfully
implemented ICF
funded projects is the
Kenya TradeNet System
7
“

Corporate Pictures
L-R: Shippers Council of Eastern Africa CEO, Gilbert Langat Principal
Secretary for the Ministry of ICT Sammy Iteemere, Kenya Revenue Authority
Commissioner-General John Njiraini, KenTrade CEO Amos Wangora and
CEO Trademark East Africa Frank Matsaert
Visit by Kenya Bankers Association officials: KenTrade CEO Amos
Wangora ( 3rd left ) and Kenya Banker Associations’ Director of
Technical Services Fidelis Muya ( 4th left) with KenTrade officials
KRA’s Reuben Walufu ( 3rd left) , KIFWA’s Wycliffe Wanda ( 4th left ) and
KenTrade’s Ann Odero, Eric Lukoye, Simon Kiplangat, Evelyn Wamae
Chrispus Mbogo during Nairobi stakeholders sensitization
Kenya’s High Commissioner to the Republic of South Africa, Jean
Kamau ( Centre) , KenTrade’s Furaha Wanjiru, Evelyn Wamae ,
Director Gilbert Langat and Simon Kiplangat during Trade and
Investment Summit , Cape Town , South Africa
8
Board and Management Retreat in Naivasha. Event was sponsored by the World
Bank Group, represented by Akinyi Gikonyo ( seated 4th right in red)
Simplifying Trade Process for Kenya’s Competitiveness

Corporate Pictures
KenTrade staff were among the participants at the UNCTAD 14 Conference from 17 to 22 July 2016. in Nairobi
KenTrade and KIFWA officials together with World Bank representatives during engagement forum in Nairobi.
Third Left ; KIFWA Chairman Auni
Bhaiji exchanging document with
KenTrade CEO Amos Wangora
after signing memorundum of
understanding between the state
agency and the umbrella body of
clearing and forwarding agents in
Kenya.
Simplifying Simplying Trade Trade Process Process for Kenya’s for Kenya’s Competitiveness
9

KenTrade Unveil 5 Years Strategic Plan
( L to R) General Manager Support Services, Simon Kiplangat. CEO Amos
Wangora, National Treasury’s Director General/Budget, Fiscal & Economic
Affairs Dr.Geoffrey N. Mwau, PS for State Department of Trade in the Ministry
of Industry, Trade and Co-operatives. Dr Chris Kiptoo and KenTrade Chairman
Gen. J R Kibwana ( Ret) .
In May 2016 Kenya (KenTrade) launched an ambitious five year strategic plan to
guide the second phase of implementation of Kenya TradeNet System. Under the
new Strategic Plan the Agency intends to maintain at least 99.982% availability
of the Kenya TradeNet System and increase quality and timeliness of service delivery
to stakeholders by increasing customer satisfaction level by 3% annually from the
current baseline of 74%.
Since its roll out in 2013, usage of the Kenya TradeNet System has grown
tremendously with 30 Government Agencies on board the System. The latest
entrants on board the Kenya TradeNet include AFFA Fibre Crops Directorate, AFFA
Food Crops Directorate, AFFA Pyrethrum Board, AFFA Nuts and Oils Directorate and
the Department of Fisheries.
Importantly, the number of steps in processing client applications has reduced by
almost 50 percent with the average number of documents required for processing
applications going down by about 30-50 percent. The time taken to process clients’
requests has reduced by over 50 per cent in some instances with the number of
clients’ visits to government agencies involved in clearing goods reducing to zero in
a number of instances.
“
Usage of the Kenya TradeNet
System has grown tremendously
with 30 Government Agencies on
board the System
“
( L to R) PS for State Department of Trade in the Ministry of Industry, Trade
and Co-operatives. Dr Chris Kiptoo , KenTrade Chairman Gen. J R Kibwana
( Ret), CEO Amos Wangora and Corporation Secretary & Head of Legal Affairs
Beatrice Kosgei
Samwel Ochieng, Paul Musimba, Vincent Bwire, Evelyn Wamae
and Beatrice Kosgei
Staff celebrating the launch of the 2015/16 – 2019/20 Strategic Plan
10
Invited guests at the launch.
David Ngarama, Agayo Ogambi of Shippers Council of Eastern Africa
and Daniel Kiange
Simplifying Trade Process for Kenya’s Competitiveness

We are now ISO 9001:2008 Certified
ISO Certificate being awarded by BVQI representative to KenTrade’s
management representative, David Ngarama. Looking on is CEO Amos
Wangora and Chairman Gen. J.R Kibwana (Ret).
KenTrade Board of Directors
KenTrade has been awarded the ISO 9001:2008 Management
System Certificate. The certification awarded by the Bureau
Veritas Quality International (BVQI) on June 30, 2016 was
for the establishment, operationalization and management
of the Kenya National Electronic Single Window System
and Trade Facilitation. The ISO certification was as a result
of several months’ of hard work and a rigorous process of
documentation, reviews and audits.
L-R: KenTrade’s Manager Strategy & Planning David Ngarama, CEO Amos
Wangora, Chairman Gen. J.R Kibwana ( Ret) Jane Musyoki ( Right) and Kenya
Association of Manufactures representatives, Peter Biwott, Marianne Limo and
Sally Kahiu
Achieving high levels of customer satisfaction and
establishing processes for continuous improvement are
important components of the ISO 9001:2008 certification
process and is aligned with the Agency’s core values of
excellence and efficiency in the customer service delivery.
The Government of Kenya places great emphasis on quality
service delivery and as a trade facilitation institution
aimed at providing efficient services to the citizenry. The
ISO Certification indeed is a testimony which reflects
our commitment to quality and our commitment to our
customers. The ISO 9001; 2008 Certification sends out
a message that all members of the KenTrade team are
committed to high quality customer service and delivery.
Simplifying Simplying Trade Trade Process Process for Kenya’s for Kenya’s Competitiveness
CEO Amos Wangora and Chairman Gen. J.R Kibwana ( Ret) with our ISO
Champions
11

Board appoints Wangora as the CEO
KenTrade Board of Directors
appointed Mr. Amos S. Wangora
as the KenTrade’s Chief Executive
Officer with effect from October
1, 2016 for a period of 3 years.
Mr. Wangora, had acted as Chief
Executive Officer at KenTrade since
March 30, 2015 following the exit
of the late Mr. Alex Kabuga who
was the founding CEO of KenTrade.
CEO Amos Wangora (seated right) signs his contract upon being appointed as CEO. Looking on is Chairperson of Human
Resource Committee Director Prof. Esther Gicheru and Chairman Gen. J.R Kibwana (Ret). Standing (l to r) Corporation Secretary
and Head of Legal Affairs Beatrice Kosgei, Directors: Gilbert Langat, Francis Parsimei, George Wanjau , John Ngugu and Wambui
Namu
Prior to this, he was the General
Manager Operations and also
Project Director at the Agency
where he spearheaded the
implementation and the roll out
of the Kenya National Electronic
Single Window System (Kenya
TradeNet System).
Management staff congratulate the new CEO
President Kenyatta Showcase Kenya’s Success with the TradeNet System
Mr. Wangora holds a Masters
degree in Maritime Affairs
specializing in Port and Shipping
Management from the World
Maritime University (Sweden). He
is also a Fellow of the Institute of
Chartered Shipbrokers (UK). He
previously worked at the Kenya
Ports Authority (KPA).
President Kenyatta says operationalization
of electronic Single Window System in
Kenya has led to drastic reduction of time
and cost of doing business across East
Africa. He said the Kenya TradeNet System
was among the Port reforms that has
reduced average transit cargo clearance
time by two days down from five.
It also takes three days for good to transit
from Mombasa to Kampala in Uganda,
and four days to Kigali in Rwanda, down
from 18 days and 20 days respectively.
The President’s remarks were contained
in a speech read on his behalf by the
National Treasury Cabinet Secretary Mr.
Henry Rotich who represented him at
the official opening of Africa’s 2016 Ease
of Doing Business Index (EDBI 2016)
Conference held in May 2016 in Nairobi
“Operationalization of the Single Window
System in Kenya has led to significant
reduction on time taken to process trade
documents from an average of 21 days to
1 day and further reduction of the number
of processes from an average of 10 steps.
We expect further reductions in time and
cost of clearance at the Ports and at the
Borders as we complete roll out of the
Single Window platform,” he said.
CEO Amos Wangora ( r) welcomes Cabinet Secretary The National Treasury Henry Rotich and Cabinet Secretary
Ministry of Industry, Trade and Co-operatives Adan Mohammed to KenTrade exhibition booth during the Ease of
Doing Business Conference in Nairobi
12
‘
Simplifying Trade Process for Kenya’s Competitiveness
Single Window System in
Kenya has led to drastic
reduction of time and cost
of doing business across
East Africa
‘

Board Engagements
BUSIA:
gi se iv us t ire
Regional representation in Busia Vincent Bwire (left) guides the Board of
Directors to tour of KenTrade offices in Busia
NAIVASHA: Board and Management Retreat in Naivasha
UGANDA:
Visit to one top boarder post (OSBP)Uganda side of Busia border
MALAYSIA:
Beanch making visit
and integrat
MOMBASA:
During curtesy call at emirates line
NAIROBI: Sensitization on the new Public Procurement and Disposal Act in
Simplifying Simplying Trade Trade Process Process for Kenya’s for Kenya’s Competitiveness
13

CSR and Environment Activities at KenTrade
KenTrade considers it important to recognise the social and environmental impacts of its business in order to develop the business
in a sustainable way. Our aim is to meet the expectations of our stakeholders through contributions towards to a better, more
sustainable society by undertaking initiatives in the areas of our CSR agenda - enhancing corporate value and strengthening the
communities in which we operate by helping to shape a better and more sustainable society as enshrined in our Corporate Social
Responsibility Policy.
Participation in the 2016 Standard Chartered Marathon. The Marathon was first held in 2003, and is a global initiative whose aim is to tackle
avoidable blindness and visual impairment among children below 15 years of age.
Tree planting at the Nairobi National Park
Survival rate of 500 trees that staff planted in 2014 in Naivasha is at 95%
KenTrade partnered with Nairobi Greenline Project ( A 30km long and
50m wide forest of indigenous trees that will shield the Nairobi National
Park from our growing metropolis) to plant 250 Acacia Tree Seedlings at
Nairobi National Park. The Nairobi Greenline project is an initiative of
the Kenya Association of Manufacturers (KAM) in partnership with the
Kenya Wildlife Service (KWS) and other corporate organisations.
14
Participation in the 2016 Beyond Zero Campaign Half Marathon.
and aims at zero maternal and child mortality through provision of
quality health services in all 47 counties in Kenya.
Simplifying Trade Process for Kenya’s Competitiveness

KenTrade staff members participated
in a 2 day team building exercise
held at the Kenya School of Monetary
Studies in May 2016.
The annual activity put emphasis
on the importance of teamwork,
especially in cohesion, problem
solving, and decision making.
Its aim is to make the Agency’s
operations a combined effort in
enhancing performance and morale.
Team Building
At the end of the exercise, the staff
came up with a roadmap to fostering
teamwork, understanding their
responsibilities and overall objectives,
and how teamwork impacts on the
Agency’s vision, mission and core
values. CEO Amos Wangora in his
address, promised to ensure that the
Agency continues to organize teambuilding
activities for staff. “We are
dedicated to nurturing, empowering
an energetic office atmosphere in
which every member of our team
can thrive both professionally and
personally,” he said.
Simplifying Simplying Trade Trade Process Process for for Kenya’s Kenya’s Competitiveness
15

Staff Pictures
KenTrade staff members
Monitoring and Evaluation capacity building session
Stakeholders Engagement
Some of the Senior Management Staff
16
Simplifying Trade Process for Kenya’s Competitiveness

Stakeholders Engagement
Nairobi based stakeholders with KenTrade, KRA and KIFWA representatives during a recent forum at Panari Hotel Nairobi
Sensitization
organised
stakeholders of
Kenya TradeNet
System based in
Busia
AFA Nuts & Oil Directorate stakeholders with KenTrade officials
Namanga Stakeholders and KenTrade staff
Lunga Lunga Stakeholders and KenTrade staff
Simplifying Simplying Trade Trade Process Process for Kenya’s for Kenya’s Competitiveness
17

Quality Policy
KenTrade is committed to provide high quality and sustainable trade facilitation services through
the National Electronic Single Window System (Kenya TradeNet) to meet customers’ requirements.
To achieve this we shall:
1. Ensure continual Improvement of the QMS processes and capabilities to meet Customer
requirements.
2. Comply with statutory and regulatory requirements.
3. Build and sustain our core values.
4. Ensure that the policy is communicated within the organization.
KenTrade’s Top Management shall annually review the established quality policy and objectives
for continuing suitability.
Amos Wangora
Chief Executive Officer
JOURNEY
2011
Legal Notice
establishing
KenTrade
2012
Implementation
of Kenya TradeNet
Commence
2013
Kenya
TradeNet Go
Live
2014
Kenya TradeNet
Official Launch
2015
KenTrade opens
Mombasa
Office
KenTrade awarded
ISO 9001 : 2008
Certification
2016
2016
KenTrade Launches
2015 – 2020
Strategic Plan
18
Simplifying Trade Process for Kenya’s Competitiveness

OR
Kenya Trade Network Agency
(KenTrade)
OUR SERVICE CHARTER
SERVICES REQUIREMENTS TIMELINESS
Attending to Walk-In Customers Avail Self at KenTrade Offices Within 5 Minutes
Telephone Inquiry A Phone Call to the Agency Within the First 3 Rings
Responding to Email and Social
media
Email: contactcentre@kentrade.go.ke
Twitter: @Kentrade_G2B
Within 8 Working
Hours
Facebook: https://www.facebook.com/
KenTradeG2B
Stakeholders Systems
Integration with the Kenya
TradeNet System
Internal Processes Automated /Readiness 6 Months
Training of Stakeholders on the
Kenya TradeNet System
Request for Training
Nairobi & Mombasa Kshs. 10,000 Per Person
Other Regions Kshs 18,000 Per Person
KenTrade will hold Quarterly Sensitization
Workshops
Compliance with Statutory Regulations
3 Days
Sensitization of Stakeholders on
2-3 Hours Per Session
the Kenya TradeNet System
Submission of Impending Arrival
Within 10 Minutes
Report (IAR), Manifest, Baplie,
Delivery Orders, Declaration and
other Documents
Facilitate Submission of Cargo Compliance with Statutory Regulations Within 10 Minutes
Manifests and Declarations
Distribute Approved Manifests Compliance with Statutory Regulations Within 10 Minutes
Generation of e-slip
Registration of Vessel Particulars
Facilitate Submission of Delivery
Orders
Respond to System Support
Issues
Kenya TradeNet System User
Creation; Password Reset and
Deregistration
Kenya TradeNet System
Availability
Scheduled Maintenance on the
Kenya TradeNet System
Generate e-slip for Import Declaration Forms
( IDF), Permits
Register Vessel particulars in Kenya TradeNet
System
Compliance with Statutory Regulations
Respond to all Issues raised by Stakeholders
A dully filled Form from our Website
Request for Password Reset or Deregistration
Be a Registered User of the Kenya TradeNet
System
Be a Registered User of the Kenya TradeNet
System
10 Minutes after
Application
Within 20 Minutes after
receipt of Vessel
Details
Within 20 Minutes
Within 30 Minutes
Within 24 Hours
24 Hours,
7 Days A Week
48 Hours before the
start of Maintenance
OUR CONTACTS
Head Office: 1st Floor, Embankment Plaza, Longonot Rd – Upperhill, Nairobi
P. O. Box 36943 – 00200, Nairobi - Kenya
customercare@kentrade.go.ke; For complaints email complaints@kentrade.go.ke
+254 20 496 5000 / +254 709 950 000 /+254 730150000
Regional Offices: Mombasa, Malaba, Busia, Isebania & Namanga
www.kentrade.go.ke
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Simplifying Trade Processes for Kenya s Competitiveness
Simplying Simplifying Trade Process Trade Process for Kenya’s for Kenya’s Competitiveness Competitiveness
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Welcome to Our Contact Centre
KENYA TRADE NETWORK AGENCY
Opening Hours
Embankment Plaza, Ground Floor, Longonot Rd - Upper Hill
Mombasa: Jubilee Arcade Building 3rd Floor, Moi Avenue
Busia, Malaba, Isebania, Namanga
Opening Hours
Embankment Plaza, Ground Floor, Longonot Rd - Upper Hill
e Arcade Building 3rd Floor, Moi Avenue
Busia, Malaba, Isebania, Namanga
Opening Hours
Embankment Plaza, Ground Floor, Longonot Rd - Upper Hill
Mombasa: Jubilee Arcade Building 3rd Floor, Moi Avenue
Busia, Malaba, Isebania, Namanga
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Simplying Trade Process for Kenyas Competitiveness