Trad Net News

Issue No. 1 Deember PREMIER 2016 ISSUE 

Trad Net News 

www.kentrade.go.ke 

Newsletter 

An annual publication of the Kenya Trade Network Agency (KenTrade) 

rt 

Unlocking Kenya’s Potential 

Through Trade Facilitation 

Highlights 

Launch of Strategic Plan 

State of Single Window in Kenya 

2016 Customers Service Week 

Implementation of e-Trade Portal 

Stakeholders engagement 

Simplifying Trade Process for Kenya’s Competitiveness

Chairman 

Gen. Joseph R. Kibwana (Ret), EGH, CBS 

Kenya Trade Network Agency (KenTrade) is a State 

Corporation established in 2011 under the National 

Treasury to set-up, implement and manage the 

National Electronic Single Window System (Kenya 

TradeNet System) and to facilitate trade. 

Kenya TradeNet System is an online platform that 

serves as a single entry point for parties involved in 

Vision 

To be among the global leaders in trade 

facilitation through e-commerce 

About KenTrade 

international trade and transport logistics to lodge 

documents electronically, for processing, approvals 

and to make payments electronically for fees, levies, 

duties and taxes due to the Government, on goods 

imported or exported into and from the country. The 

Kenya TradeNet System is integrated and interfaced 

with Systems of stakeholders involved in international 

trade to provide an end to end electronic solution to 

trade logistics challenges. 

The Kenya TradeNet System is one of Kenya’s Vision 

2030 Flagship Projects under the Economic Pillar, 

which seeks to help the country achieve a sustainable 

economic growth of 10% per annum. 

Single Window System is recognized by United Nations 

(UN CEFACT recommendation Number 33) and the 

World Trade organization (WTO) Trade Facilitation 

Agreement (TFA) as one of the key concepts in trade 

facilitation. 

KenTrade’s functions; 

• Implement, in consultation with the Minister 

for Finance, policies relating to the National 

Electronic Single Window System; 

• Integrate electronic systems of public and private 

entities involved in receipting, processing and 

approving documents relating to international 

trade transactions; 

• Develop, manage, and promote interchange of 

electronic data for facilitation of trade; 

• Undertake and coordinate research and surveys in 

electronic commerce aimed at simplifying and 

harmonizing trade documentations; 

• Maintain an electronic database of all imported 

and exported goods and services and the levies, 

fees, duties and taxes charged on imported or 

exported goods and services; 

• Collect trade statistics; 

• Plan, develop, monitor and evaluate training 

programs for all stakeholders to ensure 

conformity with international best practices; 

• Perform such other functions related to trade 

facilitation and other such duties as the Minister 

may, from time to time, assign to the Agency. 

Mission 

To facilitate trade by simplifying and 

harmonizing business processes through 

effective management of the Kenya TradeNet 

System and provision of related services for 

Kenya’s global competitiveness 

Core Values 

Customer Focus, Integrity, Efficiency, Equity, 

Accountability, Team work, Creativity and 

Innovation 

2 

Editorial Team 

• David Ngarama 

• Ann Odero 

• Evelyn Wamae 

• George Muriithi 

• Hellen Guya 

• Furaha Wanjiru 

• Sam Rambaya 

• Sylvia Njeri 

Contact Editor: corporate@kentrae.go.ke 

TradeNet News is an annual newsletter published by Kenya Trade Network 

Agency (KenTrade) 

Design & Printed by Swift Ventures Ltd 

Copyright KenTrade 2017 

P.O. Box 36943 - 00200, Nairobi - Kenya 

Email: customercare@kentrade.go.ke 

For complaints: complaints@kentrade.go.ke 

+254 20 496 5000 / +254 709 950 000 / +254 730150000 

Regional offices: Mombasa, Malaba, Busia, Isebania & Namanga 



4 

Our Score Card 

5 

e- Trade Portal to boost 

trade facilitation in Kenya 

6 

Marking 2016 Customer 

Service Week in Style 

7 

ICF Closure in Africa 

8 

Corporate Pictures 

10 

KenTrade Unveil 5 

Years Strategic Plan 

11 

We are now ISO 

9001:2008 Certified 

12 

Board appoints Wangora 

as the CEO 

13 

Board Engagement 

14 

CSR and Environment 

Activities at KenTrade 

15 

Team Building 

Contents 

Message from the CEO 

The year 2016 has been a momentous 

year for KenTrade, one that evokes pride 

and a sense of excitement about what the 

future holds. I give special credit to our 

staff for their tremendous efforts towards 

fulfilling the Agency’s core mandate of 

trade facilitation. The Kenya TradeNet 

System which import and export traders 

and over 30 Government agencies now 

rely on for cargo clearance documentation 

is now in the completion phase, thanks to 

all stakeholders for the support. 

In the coming year, we will spotlight on 

the impact stories from Kenya; on how 

Single Window in Kenya is transforming 

trade businesses. We hope to showcase 

Kenya’s experiences and how we have 

outperformed many of other African 

economies by successfully implementing one of the most complex and cross cutting trade 

logistics solutions in Africa within a time frame of 3 years. 

With the able and strategic guidance of the Board under the Chairmanship of Gen. Joseph 

Kibwana (Ret), KenTrade achieved several milestones; we launched our 2015/16 – 2019/20 

Strategic Plan, we became ISO 9001: 2008 certified and also we reviewed our Customer 

Service Charter. We took services closers to Kenya TradeNet System users and now we have 

facilitation offices in Mombasa, Busia, Malaba and Isebania border posts. All these initiatives 

are geared towards enhancing service delivery. 

We have new projects that we have initiated. A significant project which will be a game 

changer is the Kenya Trade Information Portal. We also intend to implement several Value 

Added Services in the Trade Facilitation space geared towards improving overall user 

experience when carrying out cargo clearance. 

On the global scene we shaped the regional and global trade facilitation agenda through 

able representation and active participation in trade facilitation conferences and events 

organized by global bodies like UNCTAD, regional platforms like COMESA and also the 

continental umbrella body for single window systems African Alliance for Electronic 

Commerce (AACE)--- framework for exchange and sharing on the facilitation of trade--, of 

which we are a founding member and regional focal point and Vice- President. 

Finally to our customers and stakeholders: our primary goal is to ensure we provide you 

with and continue to invest in our people and technology, We will continue to listen to you 

to understand what you need to ensure we are a partner of choice as we strive towards our 

vision to be among the global leaders in trade facilitation through e-commerce. 

Once again, thank you for your support and we know that you will be walking with us on 

the long journey ahead, as we finalize the implementation of the Kenya TradeNet System. 

From the KenTrade fraternity, we wish you safe, happy holidays and best wishes for the 2017. 

Amos S. Wangora 

Chief Executive Officer 

17 

Stakeholders Engagement 

Government 

Agencies 

Trade Community 

Simplifying Simplying Trade Trade Process Process for for Kenya’s Kenyas Competitiveness 

3

Kenya has made remarkable strides 

since the official launch of the National 

Electronic Single Window System 

(Kenya TradeNet System) in May 2, 

2014, with cargo clearance across its 

borders now much easier, faster and 

convenient. The adoption of the System 

has enabled centralized lodgment of 

international trade documentations 

for both imports and exports including 

trans-shipments “It routes those 

documents to the various Government 

Agencies for necessary approvals,” says 

KenTrade’s Chief Executive Officer, Mr. 

Amos Wangora. 

The Agency also stepped up efforts 

to ensure the System Users and other 

stakeholders properly understand the 

Single Window System by organizing 

awareness and sensitization workshops 

countrywide. Among the gains to write 

home about are the uptake in system 

usage and notable innovations geared 

at improving international and cross 

trade facilitation in Kenya. 

The number of Partner Government 

Agencies (PGAs) processing permits 

through Kenya TradeNet System 

increased from 22 in 2015 to 30 in 2016 

while 5 are going through development 

and piloting phases. The average 

number of documents required for 

processing applications has reduced 

by about 50 per cent while time taken 

Our Score Card on Trade Facilitation 

“ 

Agency is in the final 

stages of rolling out the 

remaining modules i.e. 

the Declaration and Duty 

Remission modules 

“ 

to process clients’ requests has reduced 

by over 50 per cent. A point worth 

noting is that the Kenya Dairy Board 

and Port Health Services were among 

PGAs that were first to fully adopt the 

Kenya TradeNet System in processing of 

Permits Applications. 

New innovation that KenTrade hopes to 

leverage on to boost trade facilitation 

through the Kenya TradeNet System is 

the Integrated Customs Management 

System (iCMS) being implemented by 

a key partner agency, Kenya Revenue 

Authority. The new System is expected 

to replace the Simba System which 

has been in use in the country over 

the last 10 years. The Agency is also 

working with KRA to integrate the Real 

Time Monitoring System (RTMS) for the 

automation of the One Stop Border Post 

(OSBP) processes for efficient and faster 

clearance of cargo at Kenyan Borders. 

The project scheduled for completion 

by end of May 2016 will enable data 

sharing between RTMS and the Kenya 

TradeNet System, which will eventually 

eliminate the manual processes at 

Kenyan Borders and drastically reduce 

the time taken and cost to move goods 

across borders. 

Also in progress is the enhanced 

communication with stakeholders 

through Short Message Service and 

Unstructured Supplementary Service 

Data (USSD) Gateway integrated 

with the Kenya TradeNet System to 

proactively deliver required real-time 

updates on status to clients and will 

allow closer monitoring of documents 

lodged through the TradeNet System. 

The Agency is improving the traders 

experience in payment processes by 

working with the Digital Payment 

Taskforce to integrate the TradeNet 

System with the Digital Payment 

platform (e-citizen) as an alternative 

channel for collecting license and permit 

fee payments and remitting the same 

to the PGA accounts. With the support 

of Trade Mark East Africa and UNCTAD, 

KenTrade has also commenced the 

implementation of the E-Trade Portal 

project whose greatest beneficiary will 

be traders who intend to import or 

export cargo to and from Kenya. 

Most of the modules and their 

functionalities in the Kenya TradeNet 

System have been successfully 

implemented and the Agency is in the 

final stages of rolling out the remaining 

modules i.e. the Declaration and Duty 

Remission modules. 

4 


Kenya Implements e-Trade Portal to Boost Trade Facilitation 

The Kenya e-Trade Portal implement team from TEMEA & KenTrade 

The Government of Kenya through 

KenTrade is implementing a Trade 

Information Portal (TIP) that will serve 

as a one-stop website for trade-related 

regulatory information for import, export 

and transit trade. The Portal also known 

as the Kenya e – Trade portal will provide 

easy access to trade-related regulatory 

information in order to enhance 

transparency and accountability and 

reduce the time traders take to get 

proper documentation. 

The portal will improve ease of doing 

business resulting in reduced trading 

time and cost. Information that will 

“ 

Trade Facilitation (NTFC) and is 

being implemented by KenTrade, 

with financial support of Trade 

Mark East Africa (TMEA) 

“ 

be available on the portal include 

regulations on governing import, 

export and transit of commercial goods, 

procedures and requirements for 

processing licenses and various permits, 

and the samples of these application 

forms that can be downloaded. 

KenTrade will also make it possible 

for institutions involved in regulating 

international trade in Kenya to analyse 

and simplify trade processes with 

updated information on administrative 

formalities. The e - trade portal project is 

supervised by the National Committee 

on Trade Facilitation (NTFC). The project 

is being implemented by KenTrade with 

financial support of Trade Mark East 

Africa (TMEA) and technical support 

from United Nations Conference on 

Trade and Development (UNCTAD). The 

e–trade portal project will go live by 

June 2017. 

• AN ONLINE STEP-BY-STEP GUIDE TO TRADE - RELATED PROCEDURES 

• A TRADE FACILITATION TOOL FOR TRANSPERANCY AND SIMPLIFICATION 

• PROCEDURES, FORMS, REQUIREMENTS, CONTACTS AVAILABLE ONLINE 

IN ACCORDANCE WITH ARTICLE 1 OF THE BALI AGREEMENT ON TRADE FACILITATION THE 

TRADE PORTAL SHOWS ALL IMPORT, EXPORT AND TRANSIT PROCEDURES 

Simplifying Simplying Trade Trade Process Process for Kenya’s for Kenya’s Competitiveness 

5

Celebrating 2016 Customer Service Week in Style 

KenTrade was one of the many customer focused institutions 

that celebrated the annual global customer service week themed 

“Listening To Our Customers” that was celebrated from 3 - 7 

October, 2016. 

The week-long event provided the on customer service and the 

vital role it plays in successful business practice and overall growth 

of the institution. Different activities were lined up including raffles, 

goodies distributed to customers at random, job swaps, dressingdown 

with climax being a motivational speech and cake cutting. 

Customer Service Week is an international celebration of the 

importance of customer service and of the people who serve and 

support customers on a daily basis. 

Institutions that participate in Customer Service Week carry out 

special activities to highlight the importance of great customer 

experiences to the success of the organization and reinforce a 

customer-focused culture. 

In Kenya the climax event and award ceremony to celebrate 

participating companies was held on October 7th 2016 at Sarova 

Panafric Hotel, Nairobi 

6 


ICF Projects in Africa Come to a Close 

L-R Director Francis Parsimei, Director John Ngugi and Manager ICT Eugene Waluvengo 

Investment Climate Facility for Africa 

(ICF) completed its mandate in Africa 

after 9 years of solid presence with 73 

development projects that impacted 

on 36 economies including Kenya. The 

organization hosted a two day event 

in Dar-Es-Salaam, Tanzania dubbed ‘ICF 

Completion’ that officially marked the 

end of ICF activities in Africa and to 

celebrate ICF’s achievements since its 

founding in 2007. 

L-R: Head of Corporate Communications Ann Odero, ICF Chief Executive Officer William 

Asiko and Manager ICT Eugene Waluvengo in Dar-Es-Salaam 


The event was held from August 31, 

2016 to September 1, 2016 and was 

graced by the Prime Minister of Tanzania, 

Honourable Kassim Majaliwa and 

attended by the ICF Board of Trustees, 

various stakeholders, ICF donors, private 

sector representatives and government 

officials from 15 African countries. 

ICF was established on the back drop 

of increasing recognition that an 

improved African investment climate is 

fundamental for economic growth. 

It was set up to prove that investment 

climate reforms can be done quickly 

and using little resources while creating 

great impact for the private sector, 

governments and nations. Among the 

successfully implemented ICF funded 

projects is the Kenya National Electronic 

Single Window System ( Kenya TradeNet 

System) being implemented by 

KenTrade. ICF has been able to provide 

tangible results to businesses and 

economies across Africa. It is hoped that 

the countries will continue to experience 

the benefits of the ICF projects for many 

years to come. 

“ 

Among the successfully 

implemented ICF 

funded projects is the 

Kenya TradeNet System 

7 

“


L-R: Shippers Council of Eastern Africa CEO, Gilbert Langat Principal 

Secretary for the Ministry of ICT Sammy Iteemere, Kenya Revenue Authority 

Commissioner-General John Njiraini, KenTrade CEO Amos Wangora and 

CEO Trademark East Africa Frank Matsaert 

Visit by Kenya Bankers Association officials: KenTrade CEO Amos 

Wangora ( 3rd left ) and Kenya Banker Associations’ Director of 

Technical Services Fidelis Muya ( 4th left) with KenTrade officials 

KRA’s Reuben Walufu ( 3rd left) , KIFWA’s Wycliffe Wanda ( 4th left ) and 

KenTrade’s Ann Odero, Eric Lukoye, Simon Kiplangat, Evelyn Wamae 

Chrispus Mbogo during Nairobi stakeholders sensitization 

Kenya’s High Commissioner to the Republic of South Africa, Jean 

Kamau ( Centre) , KenTrade’s Furaha Wanjiru, Evelyn Wamae , 

Director Gilbert Langat and Simon Kiplangat during Trade and 

Investment Summit , Cape Town , South Africa 

8 

Board and Management Retreat in Naivasha. Event was sponsored by the World 

Bank Group, represented by Akinyi Gikonyo ( seated 4th right in red) 



KenTrade staff were among the participants at the UNCTAD 14 Conference from 17 to 22 July 2016. in Nairobi 

KenTrade and KIFWA officials together with World Bank representatives during engagement forum in Nairobi. 

Third Left ; KIFWA Chairman Auni 

Bhaiji exchanging document with 

KenTrade CEO Amos Wangora 

after signing memorundum of 

understanding between the state 

agency and the umbrella body of 

clearing and forwarding agents in 

Kenya. 


9

KenTrade Unveil 5 Years Strategic Plan 

( L to R) General Manager Support Services, Simon Kiplangat. CEO Amos 

Wangora, National Treasury’s Director General/Budget, Fiscal & Economic 

Affairs Dr.Geoffrey N. Mwau, PS for State Department of Trade in the Ministry 

of Industry, Trade and Co-operatives. Dr Chris Kiptoo and KenTrade Chairman 

Gen. J R Kibwana ( Ret) . 

In May 2016 Kenya (KenTrade) launched an ambitious five year strategic plan to 

guide the second phase of implementation of Kenya TradeNet System. Under the 

new Strategic Plan the Agency intends to maintain at least 99.982% availability 

of the Kenya TradeNet System and increase quality and timeliness of service delivery 

to stakeholders by increasing customer satisfaction level by 3% annually from the 

current baseline of 74%. 

Since its roll out in 2013, usage of the Kenya TradeNet System has grown 

tremendously with 30 Government Agencies on board the System. The latest 

entrants on board the Kenya TradeNet include AFFA Fibre Crops Directorate, AFFA 

Food Crops Directorate, AFFA Pyrethrum Board, AFFA Nuts and Oils Directorate and 

the Department of Fisheries. 

Importantly, the number of steps in processing client applications has reduced by 

almost 50 percent with the average number of documents required for processing 

applications going down by about 30-50 percent. The time taken to process clients’ 

requests has reduced by over 50 per cent in some instances with the number of 

clients’ visits to government agencies involved in clearing goods reducing to zero in 

a number of instances. 

“ 

Usage of the Kenya TradeNet 

System has grown tremendously 

with 30 Government Agencies on 

board the System 

“ 

( L to R) PS for State Department of Trade in the Ministry of Industry, Trade 

and Co-operatives. Dr Chris Kiptoo , KenTrade Chairman Gen. J R Kibwana 

( Ret), CEO Amos Wangora and Corporation Secretary & Head of Legal Affairs 

Beatrice Kosgei 

Samwel Ochieng, Paul Musimba, Vincent Bwire, Evelyn Wamae 

and Beatrice Kosgei 

Staff celebrating the launch of the 2015/16 – 2019/20 Strategic Plan 

10 

Invited guests at the launch. 

David Ngarama, Agayo Ogambi of Shippers Council of Eastern Africa 

and Daniel Kiange 


We are now ISO 9001:2008 Certified 

ISO Certificate being awarded by BVQI representative to KenTrade’s 

management representative, David Ngarama. Looking on is CEO Amos 

Wangora and Chairman Gen. J.R Kibwana (Ret). 

KenTrade Board of Directors 

KenTrade has been awarded the ISO 9001:2008 Management 

System Certificate. The certification awarded by the Bureau 

Veritas Quality International (BVQI) on June 30, 2016 was 

for the establishment, operationalization and management 

of the Kenya National Electronic Single Window System 

and Trade Facilitation. The ISO certification was as a result 

of several months’ of hard work and a rigorous process of 

documentation, reviews and audits. 

L-R: KenTrade’s Manager Strategy & Planning David Ngarama, CEO Amos 

Wangora, Chairman Gen. J.R Kibwana ( Ret) Jane Musyoki ( Right) and Kenya 

Association of Manufactures representatives, Peter Biwott, Marianne Limo and 

Sally Kahiu 

Achieving high levels of customer satisfaction and 

establishing processes for continuous improvement are 

important components of the ISO 9001:2008 certification 

process and is aligned with the Agency’s core values of 

excellence and efficiency in the customer service delivery. 

The Government of Kenya places great emphasis on quality 

service delivery and as a trade facilitation institution 

aimed at providing efficient services to the citizenry. The 

ISO Certification indeed is a testimony which reflects 

our commitment to quality and our commitment to our 

customers. The ISO 9001; 2008 Certification sends out 

a message that all members of the KenTrade team are 

committed to high quality customer service and delivery. 


CEO Amos Wangora and Chairman Gen. J.R Kibwana ( Ret) with our ISO 

Champions 

11

Board appoints Wangora as the CEO 

KenTrade Board of Directors 

appointed Mr. Amos S. Wangora 

as the KenTrade’s Chief Executive 

Officer with effect from October 

1, 2016 for a period of 3 years. 

Mr. Wangora, had acted as Chief 

Executive Officer at KenTrade since 

March 30, 2015 following the exit 

of the late Mr. Alex Kabuga who 

was the founding CEO of KenTrade. 

CEO Amos Wangora (seated right) signs his contract upon being appointed as CEO. Looking on is Chairperson of Human 

Resource Committee Director Prof. Esther Gicheru and Chairman Gen. J.R Kibwana (Ret). Standing (l to r) Corporation Secretary 

and Head of Legal Affairs Beatrice Kosgei, Directors: Gilbert Langat, Francis Parsimei, George Wanjau , John Ngugu and Wambui 

Namu 

Prior to this, he was the General 

Manager Operations and also 

Project Director at the Agency 

where he spearheaded the 

implementation and the roll out 

of the Kenya National Electronic 

Single Window System (Kenya 

TradeNet System). 

Management staff congratulate the new CEO 

President Kenyatta Showcase Kenya’s Success with the TradeNet System 

Mr. Wangora holds a Masters 

degree in Maritime Affairs 

specializing in Port and Shipping 

Management from the World 

Maritime University (Sweden). He 

is also a Fellow of the Institute of 

Chartered Shipbrokers (UK). He 

previously worked at the Kenya 

Ports Authority (KPA). 

President Kenyatta says operationalization 

of electronic Single Window System in 

Kenya has led to drastic reduction of time 

and cost of doing business across East 

Africa. He said the Kenya TradeNet System 

was among the Port reforms that has 

reduced average transit cargo clearance 

time by two days down from five. 

It also takes three days for good to transit 

from Mombasa to Kampala in Uganda, 

and four days to Kigali in Rwanda, down 

from 18 days and 20 days respectively. 

The President’s remarks were contained 

in a speech read on his behalf by the 

National Treasury Cabinet Secretary Mr. 

Henry Rotich who represented him at 

the official opening of Africa’s 2016 Ease 

of Doing Business Index (EDBI 2016) 

Conference held in May 2016 in Nairobi 

“Operationalization of the Single Window 

System in Kenya has led to significant 

reduction on time taken to process trade 

documents from an average of 21 days to 

1 day and further reduction of the number 

of processes from an average of 10 steps. 

We expect further reductions in time and 

cost of clearance at the Ports and at the 

Borders as we complete roll out of the 

Single Window platform,” he said. 

CEO Amos Wangora ( r) welcomes Cabinet Secretary The National Treasury Henry Rotich and Cabinet Secretary 

Ministry of Industry, Trade and Co-operatives Adan Mohammed to KenTrade exhibition booth during the Ease of 

Doing Business Conference in Nairobi 

12 

‘ 

Simplifying Trade Process for Kenya’s Competitiveness 

Single Window System in 

Kenya has led to drastic 

reduction of time and cost 

of doing business across 

East Africa 

‘

Board Engagements 

BUSIA: 

gi se iv us t ire 

Regional representation in Busia Vincent Bwire (left) guides the Board of 

Directors to tour of KenTrade offices in Busia 

NAIVASHA: Board and Management Retreat in Naivasha 

UGANDA: 

Visit to one top boarder post (OSBP)Uganda side of Busia border 

MALAYSIA: 

Beanch making visit 

and integrat 

MOMBASA: 

During curtesy call at emirates line 

NAIROBI: Sensitization on the new Public Procurement and Disposal Act in 


13

CSR and Environment Activities at KenTrade 

KenTrade considers it important to recognise the social and environmental impacts of its business in order to develop the business 

in a sustainable way. Our aim is to meet the expectations of our stakeholders through contributions towards to a better, more 

sustainable society by undertaking initiatives in the areas of our CSR agenda - enhancing corporate value and strengthening the 

communities in which we operate by helping to shape a better and more sustainable society as enshrined in our Corporate Social 

Responsibility Policy. 

Participation in the 2016 Standard Chartered Marathon. The Marathon was first held in 2003, and is a global initiative whose aim is to tackle 

avoidable blindness and visual impairment among children below 15 years of age. 

Tree planting at the Nairobi National Park 

Survival rate of 500 trees that staff planted in 2014 in Naivasha is at 95% 

KenTrade partnered with Nairobi Greenline Project ( A 30km long and 

50m wide forest of indigenous trees that will shield the Nairobi National 

Park from our growing metropolis) to plant 250 Acacia Tree Seedlings at 

Nairobi National Park. The Nairobi Greenline project is an initiative of 

the Kenya Association of Manufacturers (KAM) in partnership with the 

Kenya Wildlife Service (KWS) and other corporate organisations. 

14 

Participation in the 2016 Beyond Zero Campaign Half Marathon. 

and aims at zero maternal and child mortality through provision of 

quality health services in all 47 counties in Kenya. 


KenTrade staff members participated 

in a 2 day team building exercise 

held at the Kenya School of Monetary 

Studies in May 2016. 

The annual activity put emphasis 

on the importance of teamwork, 

especially in cohesion, problem 

solving, and decision making. 

Its aim is to make the Agency’s 

operations a combined effort in 

enhancing performance and morale. 

Team Building 

At the end of the exercise, the staff 

came up with a roadmap to fostering 

teamwork, understanding their 

responsibilities and overall objectives, 

and how teamwork impacts on the 

Agency’s vision, mission and core 

values. CEO Amos Wangora in his 

address, promised to ensure that the 

Agency continues to organize teambuilding 

activities for staff. “We are 

dedicated to nurturing, empowering 

an energetic office atmosphere in 

which every member of our team 

can thrive both professionally and 

personally,” he said. 

Simplifying Simplying Trade Trade Process Process for for Kenya’s Kenya’s Competitiveness 

15

Staff Pictures 

KenTrade staff members 

Monitoring and Evaluation capacity building session 


Some of the Senior Management Staff 

16 



Nairobi based stakeholders with KenTrade, KRA and KIFWA representatives during a recent forum at Panari Hotel Nairobi 

Sensitization 

organised 

stakeholders of 

Kenya TradeNet 

System based in 

Busia 

AFA Nuts & Oil Directorate stakeholders with KenTrade officials 

Namanga Stakeholders and KenTrade staff 

Lunga Lunga Stakeholders and KenTrade staff 


17

Quality Policy 

KenTrade is committed to provide high quality and sustainable trade facilitation services through 

the National Electronic Single Window System (Kenya TradeNet) to meet customers’ requirements. 

To achieve this we shall: 

1. Ensure continual Improvement of the QMS processes and capabilities to meet Customer 

requirements. 

2. Comply with statutory and regulatory requirements. 

3. Build and sustain our core values. 

4. Ensure that the policy is communicated within the organization. 

KenTrade’s Top Management shall annually review the established quality policy and objectives 

for continuing suitability. 

Amos Wangora 

Chief Executive Officer 

JOURNEY 

2011 

Legal Notice 

establishing 

KenTrade 

2012 

Implementation 

of Kenya TradeNet 

Commence 

2013 

Kenya 

TradeNet Go 

Live 

2014 

Kenya TradeNet 

Official Launch 

2015 

KenTrade opens 

Mombasa 

Office 

KenTrade awarded 

ISO 9001 : 2008 

Certification 

2016 

2016 

KenTrade Launches 

2015 – 2020 

Strategic Plan 

18 


OR 

Kenya Trade Network Agency 

(KenTrade) 

OUR SERVICE CHARTER 

SERVICES REQUIREMENTS TIMELINESS 

Attending to Walk-In Customers Avail Self at KenTrade Offices Within 5 Minutes 

Telephone Inquiry A Phone Call to the Agency Within the First 3 Rings 

Responding to Email and Social 

media 

Email: contactcentre@kentrade.go.ke 

Twitter: @Kentrade_G2B 

Within 8 Working 

Hours 

Facebook: https://www.facebook.com/ 

KenTradeG2B 

Stakeholders Systems 

Integration with the Kenya 

TradeNet System 

Internal Processes Automated /Readiness 6 Months 

Training of Stakeholders on the 


Request for Training 

Nairobi & Mombasa Kshs. 10,000 Per Person 

Other Regions Kshs 18,000 Per Person 

KenTrade will hold Quarterly Sensitization 

Workshops 

Compliance with Statutory Regulations 

3 Days 

Sensitization of Stakeholders on 

2-3 Hours Per Session 

the Kenya TradeNet System 

Submission of Impending Arrival 

Within 10 Minutes 

Report (IAR), Manifest, Baplie, 

Delivery Orders, Declaration and 

other Documents 

Facilitate Submission of Cargo Compliance with Statutory Regulations Within 10 Minutes 

Manifests and Declarations 

Distribute Approved Manifests Compliance with Statutory Regulations Within 10 Minutes 

Generation of e-slip 

Registration of Vessel Particulars 

Facilitate Submission of Delivery 

Orders 

Respond to System Support 

Issues 

Kenya TradeNet System User 

Creation; Password Reset and 

Deregistration 


Availability 

Scheduled Maintenance on the 


Generate e-slip for Import Declaration Forms 

( IDF), Permits 

Register Vessel particulars in Kenya TradeNet 

System 

Compliance with Statutory Regulations 

Respond to all Issues raised by Stakeholders 

A dully filled Form from our Website 

Request for Password Reset or Deregistration 

Be a Registered User of the Kenya TradeNet 

System 

Be a Registered User of the Kenya TradeNet 

System 

10 Minutes after 

Application 

Within 20 Minutes after 

receipt of Vessel 

Details 



Within 24 Hours 

24 Hours, 

7 Days A Week 

48 Hours before the 

start of Maintenance 

OUR CONTACTS 

Head Office: 1st Floor, Embankment Plaza, Longonot Rd – Upperhill, Nairobi 

P. O. Box 36943 – 00200, Nairobi - Kenya 

customercare@kentrade.go.ke; For complaints email complaints@kentrade.go.ke 

+254 20 496 5000 / +254 709 950 000 /+254 730150000 

Regional Offices: Mombasa, Malaba, Busia, Isebania & Namanga 


’ 

Simplifying Trade Processes for Kenya s Competitiveness 

Simplying Simplifying Trade Process Trade Process for Kenya’s for Kenya’s Competitiveness Competitiveness 

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Welcome to Our Contact Centre 

KENYA TRADE NETWORK AGENCY 

Opening Hours 

Embankment Plaza, Ground Floor, Longonot Rd - Upper Hill 

Mombasa: Jubilee Arcade Building 3rd Floor, Moi Avenue 

Busia, Malaba, Isebania, Namanga 

Opening Hours 


e Arcade Building 3rd Floor, Moi Avenue 


Opening Hours 


Mombasa: Jubilee Arcade Building 3rd Floor, Moi Avenue 


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Simplying Trade Process for Kenyas Competitiveness

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