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Travel Trade<br />
OuTbOund<br />
<strong>February</strong> <strong>2017</strong> - ISSUE #<strong>16</strong><br />
TRAVEL SHOWS:<br />
rade<br />
Scandinavia<br />
und Pre-view Danish Travel Show<br />
Post-report MATKA<br />
How to design a booth<br />
Singapore Airlines takes over Stockholm<br />
Travel Trade<br />
OuTbOund<br />
Herning is the meeting place<br />
for the Danish Travel Trade<br />
Scandinavia<br />
It is all about Networking B2B<br />
Friday 24 <strong>February</strong> is Trade Day 60,000+ potential customers<br />
3,000+ Travel professionals +30 National Tourist Offices<br />
Get-2-gether for all exhibitors New: China, Iran, Nepal,<br />
and professionals at 18.00<br />
Philippines, Macedonia, Sri Lanka<br />
FREE<br />
admission for travel<br />
professionals<br />
contact<br />
danishtravelshow@<br />
mch.dk<br />
Preferred Holiday Fair of the Danish Travel Professionals. Danish Travel Show is Scandinavia’s<br />
largest consumer holiday fair and has been taking place every year since 1997.<br />
Danish Travel Show occupies no less than 14 exhibition halls. In 20<strong>16</strong> the fair had 61,885<br />
visitors, over 1,100 exhibitors, 186 trade journalists, more than 50 represented contries and<br />
over 3,000 trade-only visitors.<br />
Messecenter Herning | Vardevej 1 | DK-7400 Herning | +45 9926 9926 | mch.dk
Herning means<br />
business<br />
This year Thailand is opening more camping<br />
sites in the nation parks.<br />
“Friday has become the most important travel trade day in Denmark, and together with 20.000 costumers we have an atmosphere<br />
you don´t find at other fairs. It is the day where the agents and tour operators are able to meet with all the destinations and<br />
get updated and improved there network. We have doubled up the numbers of trade professionals the last couple of years”.<br />
Anders Ladefoged, CEO of the Danish Travel Show in Herning <strong>February</strong> 24-26, agree that there is a lack of travel trade shows<br />
in Scandinavia. This form of interaction is now done mostly through small workshops with only one destination as a theme.<br />
“But at the Danish Travel Show we present more than 100 destinations, 37 of them with their National Tourism Organization<br />
represented. This is where an agent or tour<br />
operation can update their knowledge or find<br />
inspiration and new ideas for their clients.”<br />
Among the new destinations this year is Iran<br />
and Macedonian. Montenegro was new last year<br />
and got a splendid result. This year there is a<br />
chance to be updated on the possibilities in Iran<br />
after the boycott has ended.<br />
There is no partner country this year. Instead<br />
Danish Travel Show has chosen “camping” as<br />
partner.<br />
Anders Ladefoged: “Remember, that even<br />
though half of the exhibition is camping, these<br />
clients also go on ordinary holidays and today<br />
it is possible to go camping all over the world,<br />
not only in Europe , but also long haul. This year<br />
Thailand for instance is opening more camping<br />
sites Travel in the country´s Trade national parks and everyone<br />
knows about the wonderful experiences in a<br />
OuTbOund<br />
Mobil home in North America or Down Under.”<br />
Scandinavia<br />
Friday is the trade day to be updated and get inspiration on more than<br />
100 destinations.<br />
Travel Trade<br />
OuTbOund<br />
Published by: Traveltrademedia.com, Copenhagen, Denmark. CVR DK29314055<br />
Managing editor:<br />
Carsten Elsted<br />
Travel editor:<br />
Carsten A. Andersen<br />
Contact:<br />
editor@ttoscandinavia.com<br />
Layout:<br />
Agnese Klavina
IRAN WORKS ON TOURISM<br />
Tourism is big business in Iran. Iran is a country<br />
of vast diversity, great natural beauty and<br />
numerous heritage sites from ancient times.<br />
Sitting on the Silk Road, the ancient connection gateway between<br />
west and east has resulted in the creation of a unique culture with a<br />
combination of western and eastern values. Iran is home to a dozen<br />
cultures, traditions, ethnicities, and languages with a high potential<br />
in tourism attractions.<br />
Seeing the significant rise of tourists booking Iran even before the<br />
nuclear deal was signed, shows Iran’s popularity.<br />
Ali Vaghefi, an expert of the Iran travel industry and Vice President<br />
and cofounder of the Iranian Tour Operators Association, believes<br />
the political decisions by President Hassan Rouhani which led into<br />
lifting sanctions, brought the golden age of the tourism industry to<br />
the Islamic Republic.<br />
With new moderate policies, the world has changed its view about<br />
Iran, and Iranian people have more support for their government.<br />
“Our friendly connection with the world will ease the ground for<br />
those that want to travel to Iran. Iran is one of the world’s biggest<br />
untapped tourist destinations having 19 UNESCO world heritage sites<br />
and fascinating natural attractions.<br />
Since the country has been out of the international investment list<br />
its market has a great potential for investors in many different fields<br />
including hospitality and aviation.<br />
Proper training is important to attract new technologies and<br />
educational methods to the country.<br />
All business investors and companies can obtain the most up to dated<br />
information about Iran’s economic situation and its future outlook<br />
from Iranian tour operator companies.” said Mr. Vaghefi.<br />
“Spring and fall season are the times that we have a rush in tourist<br />
arrivals. In order to handle this upsurge Iran needs to upgrade its<br />
infrastructures as fast as possible.<br />
We need to triple the number of our four and five stars hotels. Leading<br />
tour operators like us decided to create new products that will bring in<br />
use all the aspects of Iran’s unique attractions during the winter and<br />
also in summertime.”<br />
Iran has a large area representing a great variation of climate and<br />
biodiversity. In winter our travelers can drive to the north of Tehran<br />
for skiing in Shemshak or take a flight to the southern islands at the<br />
Persian Gulf. There they can enjoy jet skis and many other water<br />
activities.<br />
Also tourists have the option of safari tours in the desert and can njoy<br />
camel riding, off-roading, sand boarding, trekking in the desert, and<br />
star gazing at night.<br />
“Despite the warnings on travelling to Iran, all those who chose to<br />
experience this country have so many stories to tell about the warm<br />
and special welcomes they received by the Iranian people. This is a<br />
world away of what the media says about Iran.<br />
We are privileged by having a powerful national protection that<br />
has made Iran the safest country in the region and our tourists feel<br />
absolutely secure during their stay. After the nuclear deal I have seen<br />
news agencies or magazines that had never talked about Iran before<br />
and are promoting Iran as one of the top destinations.<br />
Iran became the number one destination for National Geographic<br />
Traveler’s cool list of 20<strong>16</strong>, best places to travel in 20<strong>16</strong> by Travel +<br />
Leisure, one of the top <strong>16</strong> destinations on CNN list, and many more.”<br />
Travel Trade OUTBOUND - Scandinavia
Every third Finnish traveler chooses their<br />
travel destination based on the cuisine.<br />
Food is an especially important aspect<br />
for younger travelers, students, business<br />
travelers, decision makers and people living<br />
in the Helsinki metropolitan area. 27 % of Finns also choose domestic travel<br />
destinations according to the food offered. The MATKA Nordic Travel Fair is<br />
held 20-22 January and in addition to presenting travel destinations from<br />
around the world, it showcases food travel especially on its Tasty Travel area.<br />
SPOT ON FOOD TRAVEL<br />
Finnish travelers recommend the cuisine<br />
of destinations abroad rather than the<br />
cuisine of domestic destinations.<br />
35 % of Finnish travelers have at<br />
least once or more recommended a<br />
destination abroad to others based on<br />
the destination’s cuisine. Some of the<br />
good food travel destinations mentioned<br />
in the survey were Barcelona, Berlin,<br />
Prague, Budapest, London, Tallinn and<br />
Beijing.<br />
35 % of Finnish travelers have at<br />
least once or more recommended a<br />
destination abroad to others based on the<br />
destination’s cuisine. Some of the good<br />
food travel destinations mentioned in the<br />
survey were Barcelona, Berlin, Prague,<br />
Budapest, London, Tallinn and Beijing.<br />
Nearly all respondents had travelled<br />
in 20<strong>16</strong>. 87 % had travelled in Finland<br />
and 68 % abroad. Even though one third<br />
thinks food is an important factor when<br />
choosing a destination, one third does<br />
not think about food when booking a<br />
trip, and one third doesn’t recommend<br />
travel destinations based on their<br />
cuisine.<br />
New branding of Phuket<br />
Phuket Hotels Association unveiled the new brand identity of Phuket as<br />
Thailand’s leading island destination. It was created by Bangkok-based<br />
global branding agency QUO. The new ID focuses on the island’s breadth<br />
of experiences, its majestic natural beauty and its culturally diverse<br />
communities.<br />
“Phuket is one of Asia’s, if not the world’s, greatest tropical destinations<br />
and it offers a remarkable panoply of attractions,” said David Keen, CEO<br />
of QUO. “It is critical that the island’s amazing attractions are harnessed<br />
under one umbrella. We have formed a memorable identity that will bring<br />
distinction, a better cultural understanding and, we hope, stronger desire for<br />
the destination.”<br />
The Phuket Hotels Association, a grouping of more than 61 hotel members at<br />
its launch, representing more than 9,000 rooms, is an initiative by a pioneering<br />
collection of Thai and expatriate hoteliers on the island. It is advised by Khun<br />
Wichit Na Ranong, former President of the Thailand Tourism Council and<br />
owner of The Slate Phuket resort.<br />
Despite Phuket’s prominent position in Thai tourism, this is the first concerted<br />
effort to clearly define and express the island’s identity as a tourist destination.<br />
When the Phuket Hotels Association approached tourism branding agency<br />
QUO to assess Phuket’s unique assets, the brief was to understand its target<br />
visitors, then develop a concise and consistent identity that will serve as the<br />
focus for ongoing promotional activities.<br />
Based on this core identity, a new logo has been crafted, featuring ‘Phuket’<br />
in letterform with a decorative motif within the ‘U’ which is inspired by<br />
elements in Thai handicrafts. These decorative swirls also evoke the curl of<br />
the surf, calling to mind Phuket’s sparkling waters. The combination of blues<br />
in the logo reflects the azure waters and brilliant skies of the Andaman Sea.<br />
The new director of Thai Airways for Sweden and<br />
Finland Sripornsri Chotiwt got new idears from<br />
director of Thailand Tourism in the Nordic and Baltic<br />
area Pakkanan Winijchai.<br />
4<br />
>> Travel Trade OUTBOUND - Scandinavia
Lithuania: Vilnius a weekend trip<br />
Olga Concarova, marketing manager Lithuania Tourism<br />
together with Agne Andriekute and Monika Pocikouskyte<br />
were together to sell the capital of Lithuania at Matka.<br />
Vilnius Tourism has planned a weekend trip for the other Nordic<br />
countries, now that there are easy flight connections with SAS, Finnair<br />
and Norwegian.<br />
The tourist are advised to pick up a Vilnius City Card at the airport<br />
for 3 days as this will give them free entrance to the museums and free<br />
transport.<br />
Then it is just to follow the plan, given them by the Tourist Information<br />
center with a timetable for the museum visits plus even suggestions to<br />
local restaurants for lunch and dinner with local food.<br />
The local places, that the tourists are directed to, are sure NOT to be<br />
tourist-traps.<br />
The plan will take the tourists to see the Cathedral Square, The Palace<br />
of the Great Dukes, The museum of Genocide Victims (KGB Museum),<br />
a trip to Trakai.<br />
Besides the plan it is also possible to get a great cultural experience,<br />
visit the Opera and Ballet House or the National Philharmonic in the<br />
evening.<br />
Finland begins courtship of China<br />
Already a hit with Chinese holiday makers, Finland will now<br />
court the Chinese business events segment, which has so far<br />
shown no interest due to the little awareness of the destination,<br />
according to Leena Sipila, convention director at Finland<br />
Convention Bureau,<br />
Chinese arrivals to Finland grow with 42 per cent last year.<br />
Lapland`s glass roof igloos, where guests sleep underneath<br />
starry skies and Northern Lights are examples of the exclusive<br />
offerings, that will promise unique experiences for the MICE<br />
travelers.<br />
To find the buyers in this segment, Finland will participate<br />
in more MICE-related tradeshows in China and run MICE<br />
workshops in Beijing and Shanghai.<br />
Finland Convention Bureau also knows that being a pricy<br />
destination; the country would be better suited for small-sized,<br />
high-end corporate groups of up to 300 pax, instead of massive<br />
conferences with thousands of delegates.<br />
The China delegation and booth at MATKA.<br />
Namibia –<br />
land of contrasts<br />
In Namibia it is possible to come face to face with Cheetah.<br />
To experience Africa`s largest canyon Fish River Canyon.<br />
Etosha National Park with unparalleled game viewing.<br />
Namib Naukluft Park the world´s oldest desert with the highest dunes.<br />
In the national parks it is possible to see rare and endangered species such as<br />
the black rhino, cheetah and black-faced impala.<br />
It is a country of extremes, hot days and freezing nights, cold seas and hot<br />
deserts, harsh landscapes, wild animals and gentle people, thriving life in a<br />
barren rock and sand, and landscapes of infinite vastness.<br />
Ipaha Travels, largest Namibia incoming with director Katrina Luand and Justino Zimba from the Namibia embassy.<br />
Travel Trade OUTBOUND - Scandinavia
V.S. Mishra (third from left) is the new director from the India Tourism in Amsterdam, covering the<br />
Nordic area and Benelux, from left Philip Pereira, information officer from the office in Amsterdam,<br />
director of Truly India Saransh Gupta, the new director and a local helper Anna Heltula.<br />
Unapologetically India<br />
India has become a major destination for corporates & vent organizers.<br />
Director of Truly India Saransh Gupta: “What makes India different<br />
from any other destination is the myriad of experiences that it offers.<br />
Visitors are fascinated by its unique lifestyle, varied history, cultures and<br />
aura. From the hustle bustle of a<br />
cosmopolitan city to the serenity<br />
of the countryside, a hill station<br />
to the pristine beach. India has<br />
destinations, which offer unrivaled<br />
beauty for a business even.”<br />
And now from May Air India<br />
will fly nonstop from Delhi to<br />
Copenhagen.<br />
The same time, it is now possible to<br />
get an e-visa for the citizens of the<br />
Nordic countries before you leave<br />
home.<br />
Truly India MICE is a specialized<br />
company that brings Indian<br />
experience to the global business<br />
industry.<br />
Truly India had together with<br />
India Tourism a booth at MATKA<br />
at which the organization also<br />
Rainforest run in Langkawi<br />
One of the new activities for Langkawi Island in<br />
Malaysia is a rainforest run of 30 km.<br />
The Tuba Trail Run will be held on 8th April.<br />
The 30 km run on new pre-set trail goes through<br />
the pristine tropical wilderness of the islands of<br />
Pulau Tuba and neighbouring Pulau Dayang<br />
Bunting within the UNESCO Dayang Bunting<br />
Marble Geoforest Park, passing through some<br />
of Langkawi’s spectacular natural wonders and<br />
amazing landscapes gets you a close up experience<br />
of the nature and wildlife of the Langkawi<br />
Geopark.<br />
The organizer of the event Langkawi Tourism<br />
has limited the run to 450 participants only – to<br />
preserve the integrity of the natural environment.<br />
More information on Email:<br />
iskandar@eplusglobal.com<br />
There is a new CEO of the Langkawi Tourism as<br />
the former deputy of the Malaysian Tourism after<br />
his retirement has taken over Langkawi Tourism<br />
to continue the progress done already.<br />
Langkawi Tourism is in negotiations with Finnair<br />
to finalize a bulk charter agreement for the coming<br />
period.<br />
presented the new director of<br />
Tourism India, covering the<br />
Benelux and the Nordic area.<br />
The new director of Langkawi Tourism Dato Azazin Noordin together with senior<br />
tourism officer Azman Yussuf promoting Langkawi to Agnese Nicmane, who invited<br />
Langkawi to join the roadshow in May through the Baltic States.<br />
6<br />
>> Travel Trade OUTBOUND - Scandinavia
Korea to host<br />
the Olympics<br />
Korea will host the next Olympic and<br />
Paralympic Winter Games, which will take<br />
place <strong>February</strong> 9-25 2018 and March 9-18 2018.<br />
The venue is PyeongChang, where more<br />
than 26,000 participants from more than<br />
100 countries will compete in 7 sports<br />
and 15 disciplines among which are crosscountry<br />
skiing, ski-jumping, alpine skiing,<br />
biathlon, bobsleigh, skeleton, short track,<br />
curling, snowboarding, speed skating, Nordic<br />
combined, figure skating, luge, ice hockey and<br />
freestyle skiing.<br />
It is possible to stay in the country`s capital<br />
Seoul, and still go to watch the games as the<br />
capital is less than an hour by train.<br />
At the Paralympic games 1500 people from<br />
more than 50 countries will participate in<br />
alpine skiing, snowboard, biathlon, crosscountry<br />
skiing, wheelchair curling, and ice<br />
sledge hockey.<br />
Marcus Serunghyun Hwang is director of the Korea<br />
Tourism office in London, covering also the Nordic market<br />
and had the help of Taeyoung Kee in a wonderful classic<br />
Korean dress.<br />
Hotel with<br />
stable<br />
The Alexandrinum Palace hotel is situated 13<br />
km from Warsaw, which allows the clients to<br />
enjoy some peace and quiet, while taking in<br />
this picturesque landscape around the former<br />
palace.<br />
The former palace burned down in August<br />
1944 during the greatest armored battle on<br />
Polish land, but is now rebuild.<br />
It is surrounded by a 12 ha historic landscape<br />
park and there are only 30 rooms, so it will<br />
work great for a corporate meeting or board<br />
meeting.<br />
A horse riding center is situated in the park.<br />
Far away from the noise of the big cities<br />
and the hassle of daily life, both adults and<br />
children can spend their time.<br />
The area is perfect for horse riding – a large<br />
park, woodlands and lots of trails, which will<br />
help the clients to boost energy and perfect the<br />
horse-riding skills.<br />
Finland is one of the larger polish markets for holiday-takers. Nordic director<br />
Malgorzata Hudyma was on the spot with Danuta Bednarczyk from Polish incoming<br />
Holiday Travel.<br />
Travel Trade OUTBOUND - Scandinavia
Best location<br />
Tony`s Villas and Resort seems to have one<br />
of the best locations on the island of Bali.<br />
It is only 30 minutes from the airport,<br />
five minutes’ walk to the beach (if you are<br />
not satisfied with all the pools ) and one<br />
minute walk to the most popular bars and<br />
restaurants, 10 minutes’ walk to the popular<br />
shopping center and convenient distance<br />
to the most popular tourist destinations as<br />
Tanah Lot Temple.<br />
Angga Adiguna , general manager:<br />
“At the same time we can offer one bedroom<br />
pool villas, which is hidden in a tropical<br />
heaven, but we also have bungalows and<br />
rooms of different sizes, so also excellent for<br />
small meetings.”<br />
Travel2Bali from Denmark every year sends many Nordic travelers on their special trip<br />
to Bali. Here Angga Adiguna , general manager of Tony`s Villas & Resort gives the latest<br />
information to Tim Laugesen and Bente Nielsen from Travel2Bali.<br />
Exotic travel on Java<br />
Managing director Lonnie Gulliksen gets the news from Sadara Health Resort by Sulistiva<br />
Trihadianto and Incoming operator Daniels Nugraha from Exotic Trails in Indonesia.<br />
Java is one of the more special Indonesian<br />
islands – one of several thousands of<br />
islands.<br />
Exotic Trails in Indonesia makes<br />
package trips of different length, where<br />
it is possible to see all of Java. It is also<br />
Java, which has the two most populated<br />
cities of the country, the capital Jakarta<br />
and the second biggest city Surabaya.<br />
Exotic Trails make an 8 days tour to<br />
Citetuh Geopark, directly upon arrival<br />
at Jakarta Airport. It is also possible to<br />
take a two days longer trip and include<br />
one of Indonesia`s National parks.<br />
Sadara Boutique Beach Resort is on Bali<br />
in on Bali. Its family plan tells about<br />
that children up to 13 years stay free of<br />
charge. The check-out is at 12.00. The<br />
swimming pool is next to the beach. The<br />
resort also has both yoga and cooking<br />
classes.<br />
Surf point<br />
The Kirana is just minutes away from Batu<br />
Bolong Beach, which is a popular surf point<br />
in a semi-rural setting with a laid back<br />
summer vibe. It will appeal to travelers<br />
seeking modern home comforts and holiday<br />
experiences that continue to make Bali a<br />
quality destination.<br />
“It is a look that celebrates a new direction<br />
in a tropical design, 29 contemporary guest<br />
rooms and a club house. There is a glimpse of<br />
Balinese artistry in direct contrast to an edgier<br />
structure, surrounded by lush rice fields.<br />
It was the Indonesian<br />
ambassador<br />
to Denmark<br />
Muhammad Ibnu<br />
Said, which had<br />
taken the initiative<br />
to introduce 12<br />
resorts, hotels and<br />
incoming operators<br />
to the Danish travel<br />
industry. Here Henrik<br />
Kolte, sales Manager<br />
CCMG get the latest<br />
news from The Kirana<br />
by Lynda Purnama<br />
8<br />
>> Travel Trade OUTBOUND - Scandinavia
SIA faces<br />
challenges in <strong>2017</strong><br />
Singapore Airlines (SIA) faces challenging<br />
market conditions in <strong>2017</strong> as fierce<br />
competition and overcapacity continue<br />
to pressure yields. The parent airline’s<br />
capacity, which is now below 2008 levels,<br />
will again be relatively flat.<br />
SIA has responded to structural changes<br />
in the industry by growing its budget<br />
airline subsidiaries while reinforcing the<br />
premium position of its parent airline<br />
through a series of investments. In<br />
<strong>2017</strong> these investments will continue as<br />
premium economy is incorporated on<br />
more aircraft and new long haul business<br />
and first products are introduced.<br />
SIA’s position in the long haul market has<br />
been significantly impacted by ambitious<br />
expansion and aggressive pricing from<br />
Gulf and North Asian airlines. The<br />
short-term outlook is relatively bleak,<br />
with further yield declines impacting<br />
profitability.<br />
Yield<br />
SIA’s yields, which have been on a<br />
steady decline for several years, dropped<br />
further in 20<strong>16</strong>. Passenger yields are now<br />
approximately 10% below levels two year<br />
ago, and have fallen approximately 15%<br />
compared to four years ago.<br />
The pressure on yields particularly<br />
intensified in the second half of 20<strong>16</strong>. At<br />
the same time load factors started to fall,<br />
another indication of overcapacity in the<br />
market place. SIA reported a 1.9ppt drop in<br />
load factor in 3QCY20<strong>16</strong>, to 78.1%, and had<br />
similar declines in Oct-20<strong>16</strong> and Nov-20<strong>16</strong>.<br />
Lower profits for the parent airline and<br />
the group are likely for the remainder of<br />
FY<strong>2017</strong> as well as calendar <strong>2017</strong>. In its most<br />
recent outlook statement SIA warned of<br />
excess capacity and aggressive pricing by<br />
competitors continuing to pressure yields.<br />
SIA added frequencies to several existing<br />
destinations (mainly regional) in 20<strong>16</strong> and<br />
grew its network by two destinations.<br />
Duesseldorf, Canberra and Wellington<br />
were added, while São Paulo was<br />
suspended. Duesseldorf, Canberra and<br />
Wellington represented SIA’s first new<br />
destinations outside Asia since 2011.<br />
15 Europe destinations<br />
SIA ended 20<strong>16</strong> with a fleet of 109 aircraft<br />
compared to 104 aircraft at the beginning<br />
of the year. However, all the growth<br />
occurred in 4Q20<strong>16</strong> as Airbus caught up<br />
with A350 deliveries.<br />
SIA began 4Q20<strong>16</strong> with 104 aircraft. In the<br />
final quarter of the calendar year it added<br />
five A350s. SIA took its first five A350s in<br />
the first three quarters of 20<strong>16</strong> but these<br />
deliveries were offset by the phase out of<br />
four A330-300s and one 777.<br />
SIA plans to take three more A350s in<br />
1QCY<strong>2017</strong> – which is the fourth quarter of<br />
its fiscal year – and end its fiscal year with<br />
13 A350s. Two more A330 phase-outs are<br />
also planned by the end of the fiscal year.<br />
The addition of Duesseldorf and soon<br />
Stockholm, which were only possible<br />
with the A350, extends the SIA European<br />
network to 15 destinations - more than any<br />
other Southeast Asian airline.<br />
Australia, a key strategic market, has<br />
particularly been a focus for SIA. The parent<br />
airline will operate 133 weekly passenger<br />
flights from Singapore to Australia in the<br />
last week of Aug-<strong>2017</strong>, compared to 118 for<br />
the same period of 20<strong>16</strong>.<br />
No growth<br />
The general objective at SIA is not to grow<br />
its long haul operation but to improve<br />
profitability by changing the passenger mix<br />
and using more efficient new generation<br />
aircraft. With the passenger mix the idea is<br />
to try to carry fewer lower-yielding economy<br />
passengers while reinforcing its premium<br />
position with premium economy and new<br />
business class and first class products.<br />
SIA is essentially responding to the<br />
structural changes in the industry by trying<br />
to reduce its exposure to aggressive airlines<br />
in long haul markets. SIA cannot assume<br />
there will be a recovery in economy fares or<br />
yields as the changes that have taken place<br />
in its markets are structural and permanent<br />
in nature, rather than temporary. Given the<br />
huge order books of some of its aggressive<br />
competitors, the expectation is that yield<br />
pressures will intensify rather than abate.<br />
<strong>2017</strong> will be a key year in SIA’s new long<br />
haul strategy as the airline will complete the<br />
introduction of premium economy across<br />
its long haul network while unveiling a new<br />
business and first class long haul product.<br />
The new business and first class products<br />
will debut on the first of the five new A380s<br />
the airline is receiving to replace its five<br />
oldest (leased) A380s.<br />
SIA also plans to retrofit its 14 younger<br />
(mostly owned) A380s with the new<br />
premium product. The 777-300ER fleet could<br />
also eventually be retrofitted with the new<br />
premium product, but this is less pressing as<br />
most of this fleet has the latest business and<br />
first class product, which was introduced in<br />
2013. The entire A380 fleet still currently has<br />
the business and first class product that was<br />
initially introduced at the end of 2006.<br />
Travel Trade OUTBOUND - Scandinavia
Air Iceland carrying the torch<br />
Guðmundur Óskarsson, director marketing & sales,<br />
will work to help tourism travel further<br />
our in the region.<br />
Air Iceland will carry the torch to make tourism bigger outside the capital<br />
region.<br />
Guðmundur Óskarsson, director marketing & sales:<br />
“We are the experts in air travel for the region in and around Iceland.<br />
Connecting north, east and west Iceland and too five gateways in Greenland<br />
from our hubs in Iceland. Our aim is to inspire our passengers to travel further<br />
in the region and see news and exciting things.”<br />
Air Iceland starts later in <strong>February</strong> the first domestic flight from Keflavik<br />
International Airport (not Reykjavik) and Akureyri (AEY), so that international<br />
visitors, brought in by Icelandair from Europe and North America, can transfer<br />
directly to the flight and do not have to change airports in Iceland.<br />
Flights will be operating all year round, up to six times a week during the<br />
winter season and three times a week during the summer. To begin with these<br />
flights are only intended for those tourists, who are either coming off or going<br />
on at international flight through Keflavik.<br />
RECORD IN<br />
TOURISM<br />
In 20<strong>16</strong> nearly 1.8 million<br />
tourists visited Iceland, a<br />
country which only has<br />
330,000 inhabitants. This<br />
is an increase of 40%<br />
compared to 2015, when<br />
1.26 million visited the<br />
country, according to new<br />
figures from the Icelandic<br />
Tourist Board.<br />
The increase applies to<br />
all months of the year, but<br />
especially December, the<br />
tourist boom by 76% more<br />
tourists in 20<strong>16</strong> than the<br />
year before.<br />
“We are doing six flights a week, because the demand for the product is higher<br />
in the winter. Tourists stay for a shorter time, which means they have less time<br />
to travel around Iceland. Transportation is much easier with flight rather than<br />
other options. There is also more availability of accommodation in the north<br />
during winter than summer.”<br />
Air Iceland will have a new route from June1st.<br />
This will go to Belfast and is the second one, which falls into the Icelandair<br />
Route Network. The first is Aberdeen that started last year.<br />
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IMAGINE WHAT ICELAND COULD<br />
DO FOR YOUR COMPANY<br />
The Nordic countries’ most exotic destination is ideal for teambuilding<br />
in a unique environment. Iceland is a fantastic playground for meetings and events,<br />
with an amazing combination of stunning nature and a modern city atmosphere.<br />
+ More info on how to get there on<br />
www.icelandair.com
History of beer in<br />
Iceland<br />
Beer has been in the storybooks of<br />
Iceland since the settlement in 874. But<br />
in 1915 alcohol was banned in Iceland. In<br />
1921 it was legalised to import rosé and<br />
red wine from Spain and Portugal due<br />
to business trading and other products<br />
followed later. Eventually in 1935 all<br />
alcohol except beer was legalised.<br />
During the prohibition years, there were<br />
two breweries in Iceland and they were<br />
only allowed to brew 2,25% beer which<br />
we normally call Pilsner.<br />
As beer was still prohibited, a pseudo-beer<br />
was invented, called „Bjórlíki” which in its<br />
essence was Vodka mixed with pilsner (2,<br />
25%). It supposedly tasted similar to beer<br />
and was about 5% alcohol level.<br />
Finally, 74 years after the prohibition,<br />
in March 1989 the final ban was lifted<br />
and beer was finally allowed again.<br />
Ever since then the evolution of beer in<br />
Iceland has been rapidly changing and<br />
small breweries opening up around the<br />
country. Every year on March 1st we<br />
celebrate the national beer day to honour<br />
the history and to be thankful that we<br />
can enjoy a cold beer, legally.<br />
Beer in Iceland -<br />
for internal and<br />
external use!<br />
If you are a beer enthusiast or simply<br />
like to get to know local Icelanders and<br />
fellow beer fans you can participate in a<br />
special beer walk around Reykjavík. In<br />
the tour you get the essence of the beer<br />
history along with a taste of some of<br />
our best micro crafted beers. You‘ll also<br />
get the chance to taste Iceland‘s famous<br />
Brennivín (Black death), a schnapps that<br />
is becoming famous around the world.<br />
And if that’s not enough beer? How about<br />
bathing in it?<br />
A Beer Spa Resort will<br />
be opening in <strong>2017</strong> in the<br />
North of Iceland. It will<br />
give people the chance<br />
to soak in a 38°C (100°F)<br />
bath filled with a special<br />
blend of beer containing<br />
yeast and hops which are<br />
said to be beneficial to<br />
the hair and skin. There<br />
will also be available an<br />
outdoor hot tub for larger<br />
groups. While soaking<br />
in the beer you can enjoy<br />
a cold refreshing glass of the Icelandic<br />
Kaldi beer from a tab next to the bath.<br />
Just be careful not to drink the bath<br />
„water”.<br />
Microbreweries<br />
around Iceland<br />
Regarding the beer history of Iceland<br />
it is quite unique and<br />
interesting and of course<br />
we want you to get to<br />
know it better. There are<br />
couple of breweries and<br />
microbars we recommend<br />
for every beer lover<br />
visiting Iceland.<br />
Bryggjan Brewery is the<br />
1st microbrewery and<br />
bistro in Iceland, serving<br />
a wide variety of highquality<br />
beers. What<br />
makes Bryggjan Brewery<br />
especially appealing is their own beer<br />
which they brew on site. Their brew<br />
master, Bergur Gunnarsson, keeps the<br />
diversity in the beer selection by brewing<br />
various styles of beer. Bryggjan Brewery<br />
offers a beer tour where individuals and/<br />
or groups get the opportunity to get a<br />
tutoring on all things related to beer,<br />
the brewing process and Iceland’s beer<br />
culture and history.<br />
Looking for a relaxed atmosphere and cosy<br />
surroundings, Skúli Craft bar is the right<br />
bar to visit. At Skúli Craft bar you will<br />
find up to 14 different beers on tap that are<br />
constantly rotating and you can always<br />
choose between some of the best beers<br />
available in Iceland. The great variety of<br />
beers served at Skúli are more often than<br />
not from local microbreweries like the<br />
high-quality beer from Borg Brewery.<br />
Microbar is one of the oldest craft beer<br />
bars in Iceland, opened in the summer<br />
of 2012. Like Skúli Craft bar, Microbar<br />
So, let‘s raise a glass (of beer) and say SKÁL –<br />
pronunciation: /skau:l/<br />
serves a great variety of high class beers.<br />
You can choose between up to 10 different<br />
beers on tap as well as among an excellent<br />
variety of bottled craft beers from all over<br />
the world. Most of the Icelandic beer<br />
served at Microbar is from the brewery<br />
Gæðingur, located in north of Iceland,<br />
that offers new and exciting tastes into<br />
the growing beer culture in Iceland.<br />
One of the largest breweries in Iceland,<br />
Viking, offers fun and interactive<br />
seminars and games on the beer history<br />
in one of their breweries in Reykjavík,<br />
Ægisgarður. The guests can try the<br />
famous „bjórlíki” and taste several<br />
different types of brewing. Ægisgarður<br />
welcomes you to the multi-purpose<br />
house of the Icelandic brewing heritage<br />
and beer history where you can learn<br />
about the brewing methods, Icelandic<br />
beer culture, enjoy some beer tasting<br />
and participate in all kinds of merry<br />
Viking games perfect for every true beer<br />
enthusiast.<br />
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>> Travel Trade OUTBOUND - Scandinavia
Greenland<br />
to be<br />
World<br />
Heritage<br />
Site<br />
Denmark has taken the final step in applying for World Heritage Site status for a<br />
4,000sqkm swathe of land just north of the Arctic Circle, from Greenland’s icecap<br />
to Baffin Bay.<br />
The area, known as Aasivissuit-Nipisat, was first used by Paleo-Eskimos in around<br />
2150 BC, only going out of use in the 1950s due modernisation bringing an end to<br />
seasonal migration.<br />
Apart from its natural beauty, the region should be recognised as it includes remains<br />
that “testify to the annual cycle and the conditions which were so special for the<br />
Greenland hunter culture”, the applicants say.<br />
The remains show that hunters spent winters along the coast, where they hunted<br />
marine mammals such as whale, walrus and seal, before moving in spring to inland<br />
fjords and streams for trout fishing.<br />
They moved further inland in late summer for reindeer hunts, using inussuk, or<br />
cairns, as a kind of scarecrow to steer reindeer into traps.<br />
Only <strong>16</strong> of the 1,052 World Heritage Sites are in the greater Arctic, which conservation<br />
groups argue is too few. But now it is up to the UN cultural agency UNESCO to<br />
evaluate whether Aasivissuit-Nipisat is significant enough to become one. A team<br />
of inspectors will visit the area this summer and their decision is expected in 2018.<br />
A decision on another site, the Kujataa Viking farming settlement in southern<br />
Greenland, is expected this summer.<br />
Remote<br />
Iceland<br />
There are few places on this planet<br />
left to explore. Iceland’s remote<br />
Eastfjords is where discerning<br />
travellers come to get away<br />
from the crowds and experience<br />
the real Iceland.<br />
Since 2011, at Travel East Iceland,<br />
has an expertise in off-the-beatenpath<br />
discovery and a passion for<br />
sharing our discoveries with likeminded<br />
travelers.<br />
The expeditions throughout East<br />
Iceland and beyond will lead the<br />
clients along seldom-traveled<br />
trails surrounded by glaciers,<br />
past roving herds of wooly sheep,<br />
around impossibly green moss,<br />
and through graceful waterfalls.<br />
The journeys include fascinating<br />
geological sites, thoughtprovoking<br />
renewable energy<br />
areas, colorful villages and<br />
bustling harbors showcasing<br />
the flavors of Iceland and the<br />
handicrafts of our skilled<br />
artisans. Most importantly,<br />
the clients will travel to hidden<br />
corners of untouched nature and<br />
experience up-close encounters<br />
with local Icelanders.<br />
Travel Trade OUTBOUND - Scandinavia
Eight Design Tips for Your Next Tradeshow Display<br />
We all know a good tradeshow display when we see one. It’s usually the booth with a lot of visitors, generating leads<br />
left and right. Your company’s success at a tradeshow depends on more than just the quality of the booth design, of<br />
course, but rising industry competition and attendees’ steadily declining attention spans have made design more<br />
important than ever. If your business hopes to make a significant first impression, the design of your tradeshow<br />
booth must be cohesive, appealing, and exceptional. The companies that are truly pushing the boundaries of exhibit<br />
design are developing huge amounts of awareness, and therefore leads, during each event. It’s easy to get lost in a<br />
sea of exhibitors, so consider the following eight tips when designing your next tradeshow display.<br />
1. MAKE IT INTERACTIVE<br />
Attendees spend most of their time at<br />
tradeshows observing and learning, so<br />
giving your visitors the chance to interact<br />
at your booth can be a great way to spark<br />
engagement. People love getting their<br />
hands on tradeshow technology, playing<br />
games, and winning prizes.<br />
Tradeshow booths that are interactive are<br />
more likely to generate leads and create<br />
buzz surrounding your brand. Creating<br />
a place for visitors to spend time in your<br />
booth gives your staff more time to<br />
approach them on a personal level. Try<br />
incorporating touchscreen technology,<br />
hosting giveaways, or featuring product<br />
demonstrations to increase participation<br />
at your booth.<br />
2. USE COHESIVE BRANDING<br />
From banners and overhead signs to<br />
standing podiums and the shirts that<br />
members of your staff are wearing, every<br />
surface of your tradeshow booth should<br />
cohesively display your branding.<br />
Especially if you are presenting a new<br />
marketing campaign at the event, you’ll<br />
want to be easily recognized by others in<br />
the industry. Establishing an attractive<br />
color scheme with complementary<br />
graphics can help break up solid shades<br />
and give your booth more dimension.<br />
3. THINK VERTICALLY<br />
Banners and hanging displays can be a great<br />
way to take your logo to new heights. A<br />
hanging display will help bring your booth<br />
design up a notch, allowing attendees to see<br />
your branding from across the floor.<br />
If your company has a larger booth space to<br />
work with, double-decker truss displays can<br />
also provide you with some high ground<br />
against the competition. Expanding your<br />
booth toward the ceiling is a great way to<br />
create an immersive space for your visitors.<br />
4. WORK WITHIN YOUR BUDGET<br />
If you design too far outside your budget<br />
for your tradeshow booth, it may affect<br />
your perception of the value of the event<br />
for the growth of your business.<br />
It is easy for tradeshow budgets to get out<br />
of hand quickly; often, costs go unseen<br />
until crunch time. So, develop a specific,<br />
realistic budget months ahead of time.<br />
Also, working with an exhibit professional<br />
when designing your display can help you<br />
get the most out of your investment.<br />
5. KEEP IN MIND<br />
TRANSPORTATION AND SHIPPING<br />
Even if you have spent months designing<br />
the perfect tradeshow display, figuring out<br />
how to transport and ship your booth may<br />
end up being a headache.<br />
Before you invest in a huge, impressive<br />
display, you should take into account size,<br />
durability, and drayage costs. Relying<br />
on a display expert can help you get a<br />
better understanding of what these extra<br />
services involve.<br />
Portable tradeshow displays, like those<br />
provided by my company, are a great<br />
design option for businesses looking to<br />
create impressive display booths without<br />
the hassle of heavy equipment.If you<br />
choose to rent a tradeshow display kit,<br />
be sure to ask what it does and doesn’t<br />
include—to be sure all your bases are<br />
covered on the day of the event.<br />
6. PRINT HIGH-QUALITY<br />
GRAPHICS<br />
High-quality graphics have become an<br />
industry standard. Huge advancements<br />
have been made in photography and<br />
printing, so you need to keep up with your<br />
competitors at the next tradeshow.<br />
Working with a design professional to<br />
develop, format, and print your graphics<br />
properly will help you avoid disaster when<br />
the event date approaches. Create and<br />
use graphics and photos that will both<br />
complement your company branding and<br />
appeal to attendees passing by your display.<br />
Make sure the image resolution, banner<br />
size, and material of your printed graphics<br />
are all of high-enough quality—while<br />
you still have enough time to correct any<br />
potential errors.<br />
7. DISPLAY JUST ENOUGH<br />
INFORMATION<br />
We all know that the main purpose of a<br />
tradeshow booth is to display information<br />
about your company, product, or service.<br />
Yet, overloading your display space with<br />
too much information may overwhelm<br />
visitors at initial glance and prevent them<br />
from visiting your booth. You need to use<br />
tradeshow booth space wisely.<br />
A great way of providing a balanced<br />
amount of information is to allow your<br />
visitors to control their own flow of<br />
knowledge using company literature,<br />
touchscreens, or TV displays. Properly<br />
training your booth staff to provide<br />
14<br />
>> Travel Trade OUTBOUND - Scandinavia
essential information without being<br />
overbearing is also a valuable practice.<br />
8. CREATE SPACE FOR YOUR<br />
STAFF TO INTERACT<br />
Just as you should create space for your<br />
visitors to interact with you brand, you<br />
should also create comfortable space for<br />
your booth staff. Your staff members will<br />
be acting as your brand ambassadors, so<br />
making sure they are at ease and on their<br />
A-game should be a top priority.<br />
Standing podiums are a great way to create<br />
counter space and give your booth staff a<br />
“home base” for supplies and business<br />
materials. If you have a larger booth,<br />
consider a truss display that includes a<br />
separate conference area for closing deals<br />
and developing business relationships.<br />
How members of your staff interact and<br />
move around your booth space is hugely<br />
important to your success at an event, so<br />
be sure they are properly trained in how<br />
to present themselves and interact with<br />
potential clients.<br />
Wide-ranging exhibition puts<br />
Oceania on the map<br />
Tour Pacific in Helsingborg, southern Sweden, has been a specialised tour<br />
operator to the destinations of Australia, New Zealand and the South Pacific<br />
since 1993. Now it plans to open its doors, temporarily, in Malmö.<br />
For the first time, the operator will organise a public show to attract mores<br />
Swedes to explore these destinations. On <strong>February</strong> 25, doors open to Visit<br />
Pacific <strong>2017</strong> at Malmö Live Congress Centre.<br />
“As Sweden’s leading tour operator to this region, we want to give a sense of what<br />
these fabulous travel destinations can offer to our visitors,” Lars Jönsson, Tour<br />
Pacific’s managing director, explains.”<br />
Together with our partners we will offer inspirational presentations and<br />
lectures, personal meetings with representatives from tourist organisations and<br />
suppliers. There will also be opportunity to meet our own travel experts and<br />
plan a trip to our destinations.”<br />
Visit Pacific <strong>2017</strong> has so far attracted more than 30 exhibitors from eight<br />
countries. There will be cultural entertainment showing rituals form Fiji, song<br />
and music performances from Australia and food tastings. Pre-bookings are<br />
being accepted to 30 lectures in Swedish and English.<br />
Among the exhibitors are tourist organisations from Fiji, the Cook Islands,<br />
various Australian territories, Qantas and cruise companies like Regent Cruises.<br />
Myanmar workshop in Copenhagen and Stockholm<br />
During Myanmar´s first ever<br />
travel trade road show to<br />
Scandinavia where more than 10<br />
incoming agents will showcase<br />
their products, Kayah State will<br />
be launched as a new tourism<br />
destination in Myanmar.<br />
Tourism in Myanmar has so far been<br />
concentrated on traditional highlights: the<br />
bustling capital of Yangon, the colonial era<br />
charm of Mandalay, the temples of Bagan<br />
and tranquil beauty of Inle Lake.<br />
Recent political changes have stimulated<br />
tremendous interest from international<br />
visitors wishing to go beyond these<br />
highlights and discover new and authentic<br />
regions in Myanmar.<br />
Kayah State is a recently opened<br />
destination in the east of Myanmar for<br />
pioneers seeking inspiring travel and an<br />
encounter with local ethnic communities.<br />
Since 2014 ITC has worked with the<br />
government of Myanmar to develop<br />
suitable cultural and ecotourism products,<br />
preparing local communities for the<br />
arrival of international visitors.<br />
The new tours, community visits and<br />
cultural experiences will be presented<br />
during a road show event in Copenhagen<br />
and Stockholm. Travel media and trade<br />
participants are invited to join and meet<br />
with representatives from Myanmar and<br />
Kayah State.<br />
Myanmar is viewed by many industry<br />
observers as among the world’s most<br />
promising emerging travel destinations.<br />
As a consequence of political and<br />
economic changes it is experiencing<br />
rapid growth in tourism arrivals. In 2015<br />
Myanmar attracted more than 5 million<br />
international visitors.<br />
Myanmar’s recent Responsible Tourism<br />
Policy has paved the way for the<br />
development of community tourism. One<br />
of the aims of the policy is to ensure an<br />
equitable distribution of the benefits from<br />
tourism into new regions, encourage<br />
local entrepreneurship and involve local<br />
communities in innovative product<br />
development.<br />
Closed for over half a century, recently<br />
opened to visitors, and finally accessible<br />
by air and road, Kayah is one of Southeast<br />
Asia´s last frontiers for inspiring, authentic<br />
travel. With pristine nature, ethnic<br />
diversity and a location close to famous<br />
Inle Lake and the Thai border, Kayah<br />
holds great potential for community based<br />
tourism in the small local villages and<br />
offers a privileged insight into traditional<br />
ways of life.<br />
Since 2014 the International Trade Centre<br />
(the joint agency of the World Trade<br />
Organization and the United Nations), in<br />
partnership with the Myanmar Ministry of<br />
Hotels and Tourism (MoHT) and Ministry<br />
of Commerce (MOC) has supported the<br />
development of new cultural and nature<br />
tourism products in Kayah State. Local<br />
government and communities in Kayah<br />
have been supported in their preparations<br />
for the arrival of international tourists<br />
and in doing so with respect to the local<br />
culture and environment.<br />
During their stay visitors have several<br />
alternatives for enjoying Kayah’s beautiful<br />
nature, participating in cultural exchange<br />
and experiencing village life. Guests can<br />
follow the “trail of the ancestors” with<br />
local villages as guides and sample local<br />
cuisine at a “jungle picnic”.<br />
The tours are targeted towards guests<br />
who wish to leave the “beaten path” and<br />
experience the true local culture that<br />
exists outside traditional tourist routes.<br />
The objective is to establish a new tourism<br />
destination in Kayah with minimal<br />
disruption to the local environment and<br />
existing way of life, opening the potential<br />
for sustainable, community driven<br />
economic development with benefits that<br />
are widely and equitably shared.<br />
Road show and Launch event in<br />
Copenhagen and Stockholm The Kayah<br />
destination will be launched during a<br />
Myanmar road show event: - March<br />
14th, in Copenhagen and March <strong>16</strong>th, in<br />
Stockholm.<br />
Travel Trade OUTBOUND - Scandinavia
SIA takes on Sweden<br />
Singapore Airlines is looking<br />
forward to get more of the<br />
Swedish business and corporate<br />
travel and also the Swedish<br />
leisure travel as the airline<br />
group flies to five destinations in<br />
Thailand, when the airline starts<br />
the route Stockholm-Moscow-<br />
Singapore in May. There will be a<br />
short stop in Moscow.<br />
It will be a joint venture with SAS<br />
like the present Copenhagen-<br />
Singapore non-stop.<br />
Erwin Widjaja, general manager Nordics for SIA:<br />
“Flights to Stockholm will be launched on 30 May and will be<br />
operated with Airbus A350-900 aircraft – the latest addition<br />
to the SIA fleet. The new flights will complement SIA’s existing<br />
flights to Copenhagen in Denmark, boosting connectivity<br />
between Southeast Asia and Northern Europe. Frequency will<br />
be five per week.<br />
Customers will be able to enjoy SIA’s latest-generation cabin<br />
products on the new A350-900 aircraft. This includes all-new<br />
Business, Premium Economy and Economy class seats of our<br />
newest plane.”<br />
B2C<br />
Singapore Airline’s digital strategy, is based on the fact that<br />
SIA are flying to a huge number of destinations in SEA as well<br />
as SWP saying, that the consumer will find SIA, when looking<br />
for travels to the airline´s destinations.<br />
“We have also started working with a new platform<br />
“yourtraveldestination.com “ A lot of our clients are often<br />
going to the same destinations, because they have none or<br />
little knowledge to alternatives. On the new platform, you can<br />
ask for holiday format, when, what to emphasize etc. and then<br />
you are giving the possibilities of where to go and when it is<br />
best and cheapest.”<br />
SIA normally has 4-5 media FAM trips a year. It is to one of the<br />
airline´s destinations, combined with an angle on Singapore.<br />
It could be Singapore as a cruise-hub, Singapore as a gourmet-<br />
Erwin Widjaja, new General Manager of Singapore Airlines in<br />
the Nordics (right) together with sales and marketing manager<br />
Nordics Alan Hoffery.<br />
destination, the new route to Wellington and Christchurch<br />
and the delivery of the new AB-350 planes.<br />
B2B<br />
Erwin Widjaja: “When we work together with a NTO –<br />
National Tourism Organization – we will help them find the<br />
right agents and tour operators to develop a country or part of<br />
a country as a destination and together with the NTO, we will<br />
share the marketing funds.<br />
We also go have a lot of personal meetings with the agent and<br />
tour operator to assist them with finding the right focus group<br />
and in the other end helping them finds the best DMC´s to<br />
work with to push the destination.”<br />
SIA is also making fam-trips for agents and tour operators. If<br />
an agent wants to market a new destination, the agent can do it<br />
by himself and SIA will help him with some special prices. Or<br />
SIA has an idea – has been done with cruise and Queensland<br />
– and organize a group of agents from the Nordic countries,<br />
which will go and investigate the destination.<br />
SIA will not change the strategy for travel marts and<br />
workshops. In Norway the airline participate in travel shows,<br />
but in Denmark and Sweden, they assist agents, who want to<br />
participate.<br />
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