ERVICE
2More than just technology integrated into furniture, YOKE works to develop a networked service focused on security, social connectivity and self-reliance. To enhance the connectivity between products, the YOKE system makes use of the contextualised network of the home, though the use of the home WIFI network; transforming the product family from a series of separate furniture pieces to a interconnected and dynamic product ecosystem. The products’ communicate, gather information and connect to services and social networks using the home network, further enhanced though our application interface design. By linking the collection through our digital platform, the individual products transition to a full customisable ecosystem, which can be tailored to meet the needs of the individual user. YOKE’s position in the progression of service design is highlighted though its ability to meet the three driving service based movements; digital democratisation, dematerialisation and disintermediation. Throughout its product lifecycle the system works to aid in the democratisation of interactive technologies by facilitating the collection of information surrounding user’s interactions, habits and lifestyle to improve performance, enhance use and customise interactions. The system contributes to the dematerialisation of technology, by seamlessly integrating technology into furniture in context the home and reducing the need for screen based interfaces during use. As a result of the connectivity embodied throughout the YOKE collection, user habits, trends and information can be gathered between the products, interpreted, and leveraged to provide valuable services to the user group. Though its daily use, YOKE can use the sensors embed into the pieces to gather information about the users habits within the home to provide a subtle, smart security system. The furniture works as both the input, gathering data and interpreting patterns, and the output, providing deterrents and contacting services, to develop a holistic, subtle home security system, without the need to ever touch a key pad or turn a deadbolt. Lastly, the YOKE product range works to promote digital disintermediation by providing an avenue to connect users to social mediums, services and individuals through the use of networked technologies and IoT protocols. At a social level, the YOKE ecosystem works to promote positive social interaction, community engagement and enhance self-reliance. By interpreting the habits and routines of the user, the ecosystem can work to connect users to family members, friends and community events, through subtle notifications and application interfaces. Furthermore, the system works to help the user optimise their digital lifestyle by helping them to reduce interaction with screen based interfaces and traditional interaction methods. By developing a holistic digital platform, a dynamic product range and customisable interactions, the YOKE system is positioned to meet the needs of a large emerging demographic, and be adapted to suit a wide range of user values and needs.