handbook design 14 feb pdf

Welcome
to your Estates & Facilities
6
Energy & Sustainability
Contractors
11
Who we are
The Directorate of Estates & Facilities
16
Request a Service
Building a sustainable King's
Find out more about our energy and sustainability policies.
The Directorate of Estates & Facilities is here to provide the
foundations for one of the world's greatest universities.
We are responsible for the day-to-day running of your campus
and have a large team on the ground who can help you if you
need to request a service or report a maintenance fault. Turn
to page 16 for more information about the services we provide
and what we can do for you.
Contents
New to King's?
Take a look at our contractors' induction
information on page 28 or check out our
campus operations guides from page 12.
We work closely with our partners for security, cleaning and
associated services as well as delivering major planned and
critical reactive maintenace.
Sustainability / page 4
Strand & Waterloo / page 6
Guy's & St Thomas' / page 10
News
24
If you would like to request one of our services, call us on 020
7848 3456 or email ask@kcl.ac.uk. Turn to page 16 to find out
more about how we handle your requests and how we make
sure that you are listened to.
Squeaky doors or dripping taps?
Head to page 16 to find out about requesting maintenance services.
We can also help you if your department needs a little TLC with a
refurbishment project.
Denmark Hill / page 12
Real Estate Management Teams / page 13
Request a Service / page 14
Asbestos & Legionella / page 16
Porter Service / page 19
Waste & Recycling / page 20
Events & Catering / page 22
Book a Room / page 26
Information for Contractors / page 28
Keep up with King's / page 29
Estates & Facilities news
Keep up-to-date with the latest Estates &
Facilities news by following our news pages.
Follow @estateskings for more information.
We are committed to ensuring that we are as environmentally
friendly as possible on campus and frequently invest in energy,
water and carbon reduction projects. Turn to page 4 to find
out more information about what our Sustainability Team do
and how you can get involved in building a sustainable King's.
We are continually striving to provide a world-class service fit
for a world-class university and rely on your feedback to identify
areas that we can improve on. Turn to ___ for information
about our communications channels and how you can get in
touch with us.
Best regards,
Nick O'Donnell
Director of Real Estate Management
2 E & F Handbook
E & F Handbook 3