InterServe Newsletter A4 Lores

health and
safety GUIDE
Employers Liability Insurance Certificates
Are available to Line Managers should you wish toview them.
However Interserve is fully insured for Public and Employee
liability.
Work Safe, Go Home Safe
Interserve is committed to keeping you, our employee, safe
whilst carrying out your work activities. There are a set of
Policies and Procedures that are used throughout Interserve
to ensure that you Work Safe and Go Home Safe at the end of
your shift.
Core policies and procedures
Core policies set out the mandatory requirements with which
those working in Interserve Healthcare must comply. The
policies ensure our commitment to Health & Safety is made a
reality each day.
For all out Policies and Procedures please contact your Line
Manager or HSE Rep.
Accident Reporting
Your Line Manager must be informed as soon as possible if you
suffer personal injury or illness in the course of your work
where that injury or illness requires medical treatment.
You must still inform your Line Manager of any minor
injuries or illnesses not requiring such treatment or personal
conditions that may affect your work.
Reporting Hazards and Near Misses
Hazards are things that have the possibility of causing harm
or injury, for example a broken item
of equipment. Near misses are things
that happened that came very close to
causing harm or injury. You must report
any hazards or near misses that you see
whilst at work.
Reporting can help us prevent you or one of your colleagues
having an accident in the future! If in doubt contact your
HSE Rep immediately. Your Line Manager will act upon every
hazard and near miss reported.
Risk Assessments
A risk assessment is an
important step in protecting
you. It is simply a careful
examination of what, in your
work, could cause harm to
people, so that we can decide
whether you have taken enough
precautions or should do more
to prevent accidents and ill
health. It’s very important
that you undertake a Risk
Assessments for your job
activities and understand all your hazards and the things we
have asked you to do to control those hazards.
Always ensure you have access to your Risk
Assessments at work in case you need to read them
again. If this is not the case please inform your Line Manager.
Reporting can help us prevent you or one of your
colleagues having an accident in the future! Your Branch
Manager will act upon every hazard and near miss
reported.
First Aid
Make sure you know the first aid procedures where you are
working.
If you have an accident and
require first aid you should
attend the Medic, a Minor
Injuries unit/Walk-in Centre or,
if it is more serious, Accident &
Emergency. You should ask for
an ambulance to be called if
you are too injured or ill to look
after yourself.
Report all injuries in line with the incident reporting policy.
Control of Substances Hazardous to Health
(COSHH)
Sometimes you may need to use products for work that will
have warning labels on them and need to be used in a certain
way to avoid injury and ill health.
You should always follow the instructions on any COSHH
Assessments relevant to the clients you provide care to, to
make sure you use a substance safely.
So…Remember!
We need your help to improve the safety performance even
further:
Make sure your own behavior is correct
• Never walk past unsafe behavior, always challenge it
• Report Incidents, Accident, Near Misses and Hazards
• Read and follow Instructions and Guidelines
Lone Working
As an employee of Interserve you may be asked to work by
yourself without supervision. Follow local procedures or
contact your line manager if you are unsure.
Make sure you have read the fire evacuation plan
environment which feels unsafe.
NEVER engage in an argument or rising tempers, stay calm and
get out. for the place where you work. If you are under threat
you must protect yourself first.
NEVER stay in an environment which feels unsafe.
NEVER engage in an argument or rising tempers, stay calm and
get out.
Manual Handling
Never undertake a manual handling procedure unless you have
been properly trained to do so. Ensure you check all manual
handling equipment before you use it to ensure it is not
broken or work in any way Read and follow risk assessments in
relation to manual handling.
When lifting heavy objects :
Stop and think
Do not twist or stoop
place
load in
final
position
Feet position
Palma grip: Elbows in, eyes on horizon, straight
back,lift with your legs and move load slowly up
your body
Slips, Trips and Falls
Always keep your eyes open for anything
you could slip on or trip over. If there is
anything you can’t deal with report it
immediately to your Line Manager.
You should make sure your work area
is tidy. Clean up spillages and excess
water immediately and place wet floor
signs out where they can be seen.
If you need to use a step ladder make sure it has been
inspected is in good condition, and trained to use it.
Electrical Safety
You should ensure that electrical equipment is fit for purpose
and safe to use.
Electrical equipment supplied by your work place should be fit
for purpose, fit for used and always serviceable.
You should also check your electrical equipment before use to
make sure that it is in good working order. This is especially
the case in client’s homes when using their own personal
equipment such as kettles. If you think your equipment is not
safe or does not work inform your Line Manager. Report any
incidents involving electrical equipment to your Line Manager
and HSE Rep.
Environmental
There are some simple things that you can do to
minimize our impact upon the environment. Turn off lights
when they are not needed. Use as little water as possible, only
use what you need! Only use what paper you need and try not
to be wasteful Use any equipment supplied carefully to avoid
waste and the need for repairs.
Fire Safety
If you work in an establishment with any fire or smoke alarms/
detectors you must ensure you understand the fire policy and
follow those instructions. In College you must be aware of the
fire evacuation plan and follow it. If fire or smoke is detected
CALL THE CIVIL DEFENSE STRAIGHT AWAY using 998!
Report any such incidents to your Line Manager.
Confidentiality
Our clients have the legal right to confidentiality, so
remember:
Do not discuss the happenings of work with anyone outside of
work, this includes family and friends Keep any records safe
and secure and follow the policy about storage and transport.
If any records go missing report it immediately Do not allow
other people to see records without checking with your Line
Manager first.
Safeguarding
Remember the signs of abuse and report anything
unusual to your Line Manager.
Keeping people safe is our top priority so never ignore
something you see or are told.
Remember that it is a team effort it is everyone’s
responsibility to things safely and correctly.
Customer Care
As an employee of Interserve you will be playing a major
part in helping us to DELIGHT OUR CUSTOMERS! You will be
representing the company so remember: be courteous at all
times!
Do your best every day and show our customers that you are
passionate about what you do. If someone is unhappy, for
whatever reason, make sure you contact your line manager
immediately. - Act responsibly at all times.
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