Newcross News Issue 10
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
You Have Been Heard!<br />
Hearing what our workforce has to say about<br />
our organisation is essential to our growth and<br />
success. It’s why each year we roll out our staff<br />
survey to ask you what’s worked, what we need to do<br />
better and how can we improve.<br />
This year more of you than ever responded; 2,256<br />
people gave us your feedback on your roles, your<br />
managers and our organisation as a whole – this is<br />
great news.<br />
YOU HAVE BEEN HEARD! | STAFF SURVEY<br />
You’ll be pleased to hear our<br />
response rate has risen<br />
by 11.3% since we<br />
rolled out the 2015<br />
survey. Our 2016<br />
engagement score<br />
for healthcare staff is<br />
78.4% and our office<br />
staff engagement<br />
score is and 79%.<br />
Hearing what you think of us means we can make<br />
positive changes to become a company that you<br />
are proud to work for. Without your knowledge and<br />
input, we would not be able to be the best we can be<br />
and continue to provide the best possible service for<br />
all staff and clients.<br />
Everyone’s voice matters and across the country<br />
you all have different experiences and feedback that<br />
we can learn from. Here you can find out in detail<br />
which areas rated highly and which areas which we<br />
can improve on. This includes improving rewards and<br />
recognition, providing more career development and<br />
managers providing constructive feedback.<br />
£<br />
I am paid<br />
competitively<br />
76%<br />
I see myself at <strong>Newcross</strong><br />
for the next year<br />
83.8%<br />
I am kept informed<br />
with the latest news<br />
and developments<br />
about <strong>Newcross</strong><br />
79.6%<br />
I have honest and<br />
open communication<br />
with my manager<br />
82.6%<br />
my<strong>Newcross</strong><br />
is useful to me<br />
85.4%<br />
I am proud to be part<br />
of the <strong>Newcross</strong> team<br />
86%<br />
I would<br />
recommend<br />
<strong>Newcross</strong> to<br />
my family and<br />
friends if they<br />
needed care<br />
85.6%<br />
I receive useful and<br />
constructive feedback<br />
from my manager<br />
76.2%<br />
My manager encourages<br />
and supports my<br />
professional development<br />
75.8%<br />
<strong>Newcross</strong><br />
provides the<br />
training I need<br />
77.8%<br />
So what next?<br />
Over the next few months we’ll be using your<br />
responses to put together a detailed action plan:<br />
you’ll be able to see our next steps very soon.<br />
A huge thank you to all of you who completed<br />
the survey, and congratulations to the winners of<br />
our vouchers.<br />
www.newcrosshealthcare.com | newcrossnews | 17
Change language