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a web based hypermarket supply chain management system

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ABSTRACT<br />

The current level of maturity of Web technology in application development has led to Hypermarkets<br />

exploiting it to solve some of their logistical problems like <strong>supply</strong> <strong>chain</strong> <strong>management</strong>.<br />

Web technology can be used to improve the efficiency of business processes through on-line<br />

means of communication within a distributed environment. This on-line means of communication<br />

enables coordination and collaboration between the different stakeholders within the<br />

<strong>supply</strong> <strong>chain</strong>, that is suppliers, third party providers, and customers.<br />

Through research we found out that most applications developed for use in retail business<br />

have focused on Point of Sale software, which mainly monitors sales, customers and inventory.<br />

However, the needs for <strong>hypermarket</strong>s go beyond sales, customers and inventory <strong>management</strong><br />

since these establishments deal with different suppliers hence a large <strong>chain</strong> of suppliers.<br />

Planning, coordination, collaboration, distribution are among the common problems these<br />

establishments face, needing a new <strong>system</strong> to put these into consideration.<br />

We focus on implementing a <strong>web</strong> <strong>based</strong> <strong>system</strong> to improve on the daily operations of Hypermarkets<br />

in order to satisfy customer requirements through establishing user and <strong>system</strong><br />

requirements for developing such applications. In addition, we designed a model that enables<br />

<strong>hypermarket</strong>s to keep track of their large and diverse stock as well as obtaining <strong>supply</strong> and<br />

demand forecasts.<br />

We present a methodology that follows already tested and commonly used approach for software<br />

engineering projects.This approach was chosen because of the nature of the study and<br />

the objectives we aimed to achieve. We focus on establishing user requirements through literature<br />

review, direct gathering of information and direct technology testing using currently<br />

installed POS <strong>system</strong>s.<br />

After a review of our findings, we developed a prototype that could be used by big retail<br />

establishments to do their day to day business and manage <strong>supply</strong> <strong>chain</strong>s. Notable in this research<br />

is the need to exploit new client/server architecture like service oriented architectures<br />

which allow different applications to exchange data and participate in business processes.<br />

Standardized data exchange formats like Extensible Markup Language(XML) could also<br />

be considered since these facilitate sharing of structured data across different information<br />

<strong>system</strong>s particularly via the Internet unlike the popular EDI.<br />

xi

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