11.04.2017 Views

Beginner’s Guide To App Localization For The Chinese Market (Part 2)

Are you thinking about taking on the world's second largest economy? Check out our two part beginner's guide to app localization for the Chinese market. Part 2.

Are you thinking about taking on the world's second largest economy? Check out our two part beginner's guide to app localization for the Chinese market. Part 2.

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

<strong>Beginner’s</strong> <strong>Guide</strong> <strong>To</strong> <strong>App</strong> <strong>Localization</strong><br />

<strong>For</strong> <strong>The</strong> <strong>Chinese</strong> <strong>Market</strong> (<strong>Part</strong> II)<br />

phraseapp.com | sales@phraseapp.com | +49-40-357-187-76 | twitter.com/phraseapp | facebook.com/phraseapp | linkedin.com/company/phraseapp


<strong>Beginner’s</strong> <strong>Guide</strong> <strong>To</strong> <strong>App</strong> <strong>Localization</strong> <strong>For</strong> <strong>The</strong> <strong>Chinese</strong> <strong>Market</strong>tion (<strong>Part</strong> II)<br />

Table of Content<br />

6. Implement Local Payment Methods 4<br />

7. Crossing <strong>The</strong> Language Barrier: Find A New <strong>App</strong> Name 4<br />

8. A Picture Paints A Thousand Words: Adapt Photos And Videos 5<br />

9. Launching Your <strong>App</strong> In China: Exclusive Launch Vs. Joint Launch 5<br />

10. Promote Your <strong>App</strong>: How <strong>To</strong> Do <strong>Market</strong>ing <strong>Localization</strong> Without Facebook 6<br />

11. Respect All Laws And Regulations 6<br />

12. Having Local <strong>Part</strong>ners Is Essential 7<br />

No Time <strong>For</strong> Second Thoughts: China Is An Evolving <strong>Market</strong> 8<br />

phraseapp.com | sales@phraseapp.com | +49-40-357-187-76 | twitter.com/phraseapp | facebook.com/phraseapp | linkedin.com/company/phraseapp


<strong>Beginner’s</strong> <strong>Guide</strong> <strong>To</strong> <strong>App</strong> <strong>Localization</strong> <strong>For</strong> <strong>The</strong> <strong>Chinese</strong> <strong>Market</strong>tion (<strong>Part</strong> II)<br />

Are you thinking about taking on the world's second largest economy? Check out our two part<br />

beginner's guide to app localization for the <strong>Chinese</strong> market. <strong>Part</strong> 2.<br />

Welcome to our second part of our beginner’s guide to app localization for the <strong>Chinese</strong> market.<br />

In case you missed the first part ​you can catch up easily here​. Now let’s dive right into it:<br />

6. Implement Local Payment Methods<br />

Western payment methods, such as credit cards, are rarely used in China, so you need to adapt<br />

to local tools. <strong>The</strong> mobile carriers (China Telecom, China Unicom and China Mobile), allow<br />

in-app payment, and direct carrier billing makes up about 75% of app payment.<br />

Another popular tool is ​Alipay​, the largest billing service in the local market. Alipay works with<br />

several app stores and can easily be integrated in your app.<br />

However, Alipay isn’t the universal solution in terms of payment methods, especially if you<br />

localize a game. With hundreds of app stores on the market, you may find yourself in the<br />

position of integrating different payment solutions, to match store requirements. In this case,<br />

you’ll have to integrate different billing SDK every time you list your app in a new store that<br />

doesn’t accept Alipay.<br />

7. Crossing <strong>The</strong> Language Barrier: Find A New <strong>App</strong><br />

Name<br />

Flexibility is key when entering the <strong>Chinese</strong> market. Changing your app’s name to a local<br />

version is usually wiser than using your English name. In many cases, your original name will<br />

have different connotations in <strong>Chinese</strong>. You can have a marketing disaster on your hands<br />

before you even realize it, if you don’t pay close attention to sounds.<br />

<strong>App</strong> publishers usually advise developers to keep original names for branding purposes, but<br />

China is a special case. Finding a local name for <strong>Chinese</strong> app stores will make your product<br />

more appealing. Even important international brands that keep their original names in all<br />

countries have reinvented themselves to conquer <strong>Chinese</strong> buyers. So, there’s no doubt the<br />

phraseapp.com | sales@phraseapp.com | +49-40-357-187-76 | twitter.com/phraseapp | facebook.com/phraseapp | linkedin.com/company/phraseapp


<strong>Beginner’s</strong> <strong>Guide</strong> <strong>To</strong> <strong>App</strong> <strong>Localization</strong> <strong>For</strong> <strong>The</strong> <strong>Chinese</strong> <strong>Market</strong>tion (<strong>Part</strong> II)<br />

strategy works. Coca Cola means ​Delicious Happiness in <strong>Chinese</strong> (Ke Kou Ke Le), while BMW<br />

transliterated its name to “Bao ma,” which means Precious Horse.<br />

<strong>The</strong>re are many inspired translations on the <strong>Chinese</strong> market, but not all brands have managed<br />

to translate successfully. Work with a local marketing company to make sure you choose the<br />

right name. Stay close enough to your brand’s image, while sending a positive message to your<br />

potential users.<br />

8. A Picture Paints A Thousand Words: Adapt Photos<br />

And Videos<br />

Translating your app description and title for local app stores is essential. But, having all photos<br />

and screenshots localized is what really makes the difference. People tend to choose which app<br />

to download based on what they see easily. Many of them don’t have the time or patience to<br />

read texts.<br />

With that in mind, introducing <strong>Chinese</strong> photos instead of universal images in your app page will<br />

attract a higher number of users. Take screenshots of the localized version of your app, instead<br />

of translating the original ones. Translate all maps, if your app includes any.<br />

Pay attention to your images​. Traditional American families or blond girls smiling will have no<br />

impact on the <strong>Chinese</strong>, as they can’t identify themselves with your product. Specific locations<br />

from other countries may have no meaning either, so think about the images you use.<br />

phraseapp.com | sales@phraseapp.com | +49-40-357-187-76 | twitter.com/phraseapp | facebook.com/phraseapp | linkedin.com/company/phraseapp


<strong>Beginner’s</strong> <strong>Guide</strong> <strong>To</strong> <strong>App</strong> <strong>Localization</strong> <strong>For</strong> <strong>The</strong> <strong>Chinese</strong> <strong>Market</strong>tion (<strong>Part</strong> II)<br />

9. Launching Your <strong>App</strong> In China: Exclusive Launch Vs.<br />

Joint Launch<br />

If you’re planning to run a launch campaign, there are two different ways to do it. An exclusive<br />

launch or a joint launch. Exclusive launches can work well for Android apps, where the market<br />

is so fragmented, as you can negotiate advantages with individual app stores.<br />

An exclusive launch means giving exclusivity to only one store for 48-72 hours before having<br />

your app listed in other stores. <strong>The</strong> app store promotes your app during these first hours, which<br />

can significantly increase your downloads. But, you have access to a smaller market and risk<br />

missing opportunities with other app stores.<br />

A joint launch means listing your app on several app stores at the same time. <strong>The</strong> main<br />

disadvantage is that you don’t get special spots in any store. But you get immediate access to a<br />

larger number of users by being present in more app stores from day one.<br />

10. Promote Your <strong>App</strong>: How <strong>To</strong> Do <strong>Market</strong>ing -<br />

<strong>Localization</strong> Without Facebook<br />

No matter how good your app is, you don’t stand a chance unless you’re ready to invest in ​app<br />

localization of your marketing materials. But can you imagine promoting your app online<br />

without Google, Facebook or Twitter? You should, because none of these tools are available in<br />

the <strong>Chinese</strong> market.<br />

You need to start working on building a community on local social networks, especially on<br />

WeChat and ​Weibo​. WeChat has more than 800 million users, so make sure your app has an<br />

account here. Human to human communication is highly appreciated in China. So, give users<br />

instant access to your company using social media to consolidate your position in the app<br />

market.<br />

Give discounts and special promotions as part of your marketing strategy. ​Saving cash is<br />

important to the <strong>Chinese</strong>, so most people use coupons to promote their business. This includes<br />

phraseapp.com | sales@phraseapp.com | +49-40-357-187-76 | twitter.com/phraseapp | facebook.com/phraseapp | linkedin.com/company/phraseapp


<strong>Beginner’s</strong> <strong>Guide</strong> <strong>To</strong> <strong>App</strong> <strong>Localization</strong> <strong>For</strong> <strong>The</strong> <strong>Chinese</strong> <strong>Market</strong>tion (<strong>Part</strong> II)<br />

big companies like ​McDonalds or KFC. You can attract a large number of users if you can find<br />

local business partners for cross-promotions.<br />

Customized support is also important in China, so get ready to hire a local team to provide<br />

excellent service, especially if your users have paid for the app. You only need a small team, as<br />

long as you can listen and solve your customers’ problems and concerns.<br />

11. Respect All Laws And Regulations<br />

Despite the rumors, China is rigid when it comes to internet rules. What can seem like a small<br />

mistake to you can have you banned from China. So, don’t take any risks after investing<br />

significant resources in the app localization process.<br />

In August 2016, <strong>The</strong> Cyberspace Administration of China implemented ​a new set of rules for app<br />

developers and app stores, regarding data privacy, cybersecurity and censorship.<br />

You need to be permanently updated about changes in the <strong>Chinese</strong> app market and keep your<br />

products in line with all regulations. As most of these laws are published exclusively in <strong>Chinese</strong>,<br />

make sure you work with local experts on this issue.<br />

12. Having Local <strong>Part</strong>ners Is Essential<br />

You’ve probably realized by now, working with local partners will make things way easier in<br />

China. From translators, to legal experts, you need to be in contact with people who<br />

understand <strong>Chinese</strong> rules and customs. Religion, humor, family, food — everything is different<br />

and you need to know how to use these differences to your advantage.<br />

If you’re not sure about how useful these partners can be, just think about the following:<br />

● Political issues ​– Censorship or the absence of specific words from your app are not just<br />

a myth about China. Pay attention to what you write and how you write it. Consider<br />

political issues between China and Taiwan, for example. Taiwan considers itself a<br />

separate country, but China strongly denies it. So, having Taiwan’s flag somewhere inside<br />

your app would be offensive for most <strong>Chinese</strong>.<br />

phraseapp.com | sales@phraseapp.com | +49-40-357-187-76 | twitter.com/phraseapp | facebook.com/phraseapp | linkedin.com/company/phraseapp


<strong>Beginner’s</strong> <strong>Guide</strong> <strong>To</strong> <strong>App</strong> <strong>Localization</strong> <strong>For</strong> <strong>The</strong> <strong>Chinese</strong> <strong>Market</strong>tion (<strong>Part</strong> II)<br />

● Store revenue shares – <strong>The</strong>se vary from 30% to 90%, depending on the way you<br />

negotiate contracts and the type of app you’re selling. <strong>For</strong> example, phone carriers<br />

(companies owned by the government) charge 30% of the transaction. But some app<br />

stores will ask for 50% and, if you want them to push your app in their store, they can ask<br />

for as much as 90%! Not knowing how the market works, it’s more likely you’ll pay more<br />

than you would if you had a local partner.<br />

● Testing for regions – Beta testing is an important part of app localization. In China, you<br />

should perform various tests, as there are significant cultural differences between<br />

regions. <strong>For</strong> example, users in Beijing and Shanghai respond to different stimulus than<br />

people living in smaller cities. Knowing general culture is not enough if you can’t manage<br />

to pin down your target audience.<br />

● Local content – Everything you write to promote your app should be fresh, casual and<br />

written by native <strong>Chinese</strong> writers. You need locals to come up with localized, original<br />

content that keeps your users connected to your app as much as possible.<br />

No Time <strong>For</strong> Second Thoughts: China Is An Evolving<br />

<strong>Market</strong><br />

85% of <strong>Chinese</strong> internet users access the web from their ​mobile phones​. Almost every website<br />

has an app to suit these mobile preferences. But, apps don’t live long in this country. You’ll<br />

need to move fast if you want to transform your <strong>Chinese</strong> dream into a reality. Plan your app<br />

localization accurately, but don’t take too much time to analyze. What’s popular today can be<br />

forgotten before you manage to translate your app description.<br />

phraseapp.com | sales@phraseapp.com | +49-40-357-187-76 | twitter.com/phraseapp | facebook.com/phraseapp | linkedin.com/company/phraseapp


<strong>Beginner’s</strong> <strong>Guide</strong> <strong>To</strong> <strong>App</strong> <strong>Localization</strong> <strong>For</strong> <strong>The</strong> <strong>Chinese</strong> <strong>Market</strong>tion (<strong>Part</strong> II)<br />

phraseapp.com<br />

sales@phraseapp.com<br />

+49-40-357-187-76<br />

ABC-Straße 4<br />

Hamburg, Germany<br />

phraseapp.com | sales@phraseapp.com | +49-40-357-187-76 | twitter.com/phraseapp | facebook.com/phraseapp | linkedin.com/company/phraseapp

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!