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GLOBAL NETWORK OPERATIONS 28
A DAY IN OUR LIFE • Day to Day Operational Execution • Achieve KPI we committed to and meet clients’ expectations • Keep the Promises The Sales Team made • Expand Network coverage into new markets • GNOPS and the partner network − Are the Final Customer Experience − As good as our last Delivery − − The Face of Flash in the Field The Moment of Truth in our Asset Light Operational Model 29 29
Page 1 and 2: 1
Page 3 and 4: GLOBAL FOOTPRINT WITH LOCALIZED FOC
Page 5 and 6: GLOBAL COMMAND CENTER OPERATIONS 5
Page 7 and 8: If you are a Flash Global partner,
Page 9 and 10: WHAT ARE THE GCC’S WATCHING? Once
Page 11 and 12: AND, AFTER 30 MINUTES . . . 30 MINU
Page 13 and 14: PROOF OF DELIVERY Within 30 minutes
Page 15 and 16: ORDER PROCESSING The Order Processi
Page 17 and 18: WHY ARE THE GCC’S WATCHING? The F
Page 19 and 20: FRAMEWORK OF STANDARDIZATION The pr
Page 21 and 22: WHY STANDARDIZATION? √ 21 21
Page 23 and 24: WHAT VALUE DO WE CREATE NCI Classie
Page 25 and 26: CUSTOMER STEWARDSHIP NCI NEW Qualif
Page 27: ASK FOR HELP • Engage NCI Early
Page 31 and 32: QUALITY TODAY 5% 11% 4% 10% 10% 12%
Page 33 and 34: QUALITY PRODUCT FULFILLMENT SERVICE
Page 35 and 36: QUALITY: EVERYONE’S RESPONSIBILIT
Page 37 and 38: INFORMATION TECHNOLOGY 37 37
Page 39 and 40: GSC OVERVIEW Dec 2016 Chicago Union
Page 41 and 42: A FEW ASKS • Go Visit a GSC/DC or
Page 43 and 44: WHAT ARE WE STRIVING FOR? • Relen
Page 45 and 46: CLIENT OPERATIONS • Operations =
Page 47 and 48: WHO ARE OUR CUSTOMERS? • >90 clie
Page 49 and 50: What is a brand? Why is it importan
Page 51 and 52: BUILDING A BRAND . . . STAYING TOP
Page 53 and 54: PART SALES 53 53
Page 55 and 56: IT SERVICE PARTS • OEM - Tier 1 B
Page 57 and 58: REFURBISHED IT SERVICE PARTS • Wh
Page 59 and 60: REFURBISHED IT SERVICE PARTS Challe
Page 61 and 62: SOLUTIONS SELLING STRATEGY • Cust
Page 63 and 64: WILL THE REAL CLIENT PLEASE STAND U
Page 65 and 66: THE REVENUE MIX • Existing Client
Page 67 and 68: WHAT IS TRADE COMPLIANCE • In int
Page 69 and 70: GLOBAL DISTRIBUTION CENTERS 69 1) U
Page 71 and 72: MOUNTAIN LAKES, NEW JERSEY CITY LAN
Page 73 and 74: LOCKBOURNE, OHIO CITY LANGUAGE CULT
Page 75 and 76: EAGAN, MINNESOTA CITY LANGUAGE CULT
Page 77 and 78: FALL RIVER, MASSACHUSETTS CITY LANG
Page 79 and 80:
SAN JOSE, CALIFORNIA CITY LANGUAGE
Page 81 and 82:
LATIN AMERICA | LATAM 81 81
Page 83 and 84:
83 83
Page 85 and 86:
85 85
Page 87 and 88:
AMSTERDAM, NETHERLANDS CITY LANGUAG
Page 89 and 90:
FRANKFURT, GERMANY CITY LANGUAGE CU
Page 91 and 92:
ASIA PACIFIC | APAC 91 91
Page 93 and 94:
93 93
Page 95 and 96:
95 95
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