Bali Brochure 2017

Terms & Conditions
Please read these booking conditions carefully
CONSUMER GUARANTEES ACT
The guarantees under the Consumer Guarantees Act 1993 will apply to
services supplied by us except where they are acquired, or held out as
being acquired for business purposes.
1. OUR SERVICES AND OBLIGATIONS
1.1 House of Travel Ltd ('we' or 'us' as the case may be) supply services
consisting of arranging and co-ordinating travel facilities and services,
and making bookings and issuing vouchers to be redeemed by suppliers
of travel, entertainment, and accommodation facilities or services
('Suppliers'). House of Travel Ltd is part of the House of Travel group.
1.2 We undertake to perform these services with reasonable care and
skill. We will not be liable for any loss or damage which results from the
act, default or omission of any person other than ourselves, our employees
or agents, or any cause independent of human control. This includes (but
is not limited to), loss or damage which arises directly or indirectly from
any act of God, weather disruptions, dangers incidental to the sea, fire,
breakdown in machinery or equipment, acts of Governments or other
authorities de jure or de facto, wars whether declared or not, hostilities,
civil disturbances, strikes, riots, deaths, pilferage, epidemics, quarantines
or medical or customs regulations.
1.3 We are not able to exercise control over services we do not supply
directly, therefore we will not be responsible for any loss or damage arising
from:
- Any booking made directly with a service Supplier by your travel agent, or
- Any services which are not directly provided by us and which are
additional to those recorded in clause 1.1 above.
1.4 We will endeavour to provide the most suitable travel arrangements to
meet the particular requirements you make known to us. However, travel is
an individual experience, and your preferences and opinions may vary from
our own. For this reason, we cannot take responsibility for your individual
satisfaction.
2. SUPPLY OF TRAVEL, ENTERTAINMENT AND
ACCOMMODATION SERVICES AND FACILITIES
2.1 When we make bookings with Suppliers, we are acting as a booking
agent for such Supplier.
2.2 All travel, entertainment, and accommodation facilities or services
are supplied directly to you by the Suppliers. We have no control over
the facilities or services themselves, or the manner in which they are
provided by the Suppliers. Therefore you should be aware of the following
conditions:
- We will not be liable for any loss or damage of any kind which may arise
from your use or consumption of, or inability to use or consume those
facilities or services.
- The provision of those facilities or services is subject to the terms and
conditions of your contract with each Supplier.
- Where for any reason, a Supplier is unable to provide particular facilities
or services, then that Supplier may be entitled, under its contract with
you, to substitute those services or facilities with comparable or equivalent
facilities or services without incurring any liability to you. You should check
your contract with each Supplier.
- All facilities or services described by us are subject to availability from
the Supplier.
- We will not be liable or responsible for any loss or damage relating to
your baggage, personal possessions, health or welfare, or delays or travel
disruptions unless these arise directly from the service we provide to you.
3. BUSINESS PURPOSES
You agree that where our services are acquired for business purposes,
or where you hold yourself out as acquiring our services for business
purposes, the Consumer Guarantees Act 1993 will not apply to any supply
of goods or services made under these conditions, and we will not be liable
or responsible for any loss or damage of any kind to you, including any
consequential loss or damage however it may be caused.
4. INFORMATION IN THIS BROCHURE
4.1 While we attempt to ensure that the contents of this brochure are
correct, accurate, and up to date at the time of printing, the contents of this
brochure are drawn from information supplied to us by Suppliers. We do
not have, and cannot be reasonably expected to have, personal knowledge
about all of the facilities or services provided by each Supplier.
4.2 Facilities or services may change after the date of printing. We
endeavour to keep travel agents informed of any changes to information in
this brochure which are brought to our attention. Prior to completing your
booking, you should ask your travel agent whether they are aware of any
changes to the published information. You should also make sure that if
your travel agent is advised of changes which occur after booking, your
travel agent is able to contact you.
4.3 Maps and Photographs: Maps are shown for general information and
may not necessarily reflect actual routings, locations or services provided.
Photographs may show places in the geographic area which are not
included in your booking. Hotel room photographs may not be the actual
room occupied.
4.4 Property Information: Descriptions featured in this brochure are
drawn from information provided by our Suppliers. Any facilities or services
shown are subject to change at any time. Please advise your travel agent
if you have any special requirements.
4.5 Room Bedding: Prices in this brochure are based on existing bedding
in the room. Requests for specific bedding arrangements must be made
at the time of booking but can not be guaranteed. For example, twin share
may consist of single beds or a shared double bed.
4.6 Rental Cars: We cannot guarantee to provide a particular model or
colour within the car category. Availability of car categories is subject to
confirmation at the time of booking. We reserve the right to substitute
different models. If a vehicle is returned prior to the end of the reserved
rental period or if the vehicle is picked up later than the reserved date, NO
REFUND will be made for unused rental days
5. PRICES
5.1 The price indicator is provided as a guide only. It is based on low season,
per adult share twin pricing and is correct at the time of printing. The actual
price may differ to that indicated due to currency fluctuations, special events,
trade shows or peak periods. Price indicators for hotels are per person per
night for share twin in a standard room (except for villas or if specified). Price
indicators for packages are based on per adult for share twin based on low
season travel. Pricing is based in New Zealand dollars.
5.2 We will guarantee the price of the portion of the booking as
processed by us, against currency fluctuation for a period of seven (7) days
from the time of confirmation of the booking; note: special conditions apply
for cruise bookings. It is the responsibility of your travel agent to advise you
of the date of confirmation. If your booking remains unpaid after the seven
(7) day guarantee period it will be subject to currency fluctuation, up to the
time full payment is received by us.
5.3 Events beyond our control, such as changes to the prices of aviation
fuel or changes to the cost of services or facilities may result in the prices
charged to you being different from those shown in the brochure. You
should check all prices with your travel agent before making reservations,
and before ticketing.
5.4 Prices may also be liable to variation between the time of booking
and the date of departure due to events beyond our control. Due to
unforeseen events we reserve the right to vary the price up to the time of
your departure.
6. HOUSE OF TRAVEL ACCOMMODATION RATINGS
To assist you with the selection of your accommodation, we have created
our own rating system allowing you to compare each property. Please
note that these gradings are to be used as a guide only and may alter
throughout the year due to a change of circumstances. Please check with
your House of Travel consultant to ensure you get the property that best
suits your needs.
7. PAYMENT
7.1 A non-refundable deposit will be required by your travel agent and
must be paid at the time of booking. This is in addition to any deposits
imposed by Suppliers.
7.2 A communication charge may be made for bookings requested less
than 72 hours prior to departure.
7.3 Final payment must be made in full before we can release travel
documents (including tickets).
8. CANCELLATION
8.1 If you wish to cancel your booking for any reason, you must advise us
in writing through your travel agent as soon as possible.
8.2 If you cancel your booking or any part of your booking, we will
impose a cancellation fee in respect of each person travelling under that
booking. You must also pay all cancellation fees imposed by Suppliers and
your travel agent. These cancellation fees are required to offset booking,
communication, and administrative charges which have already been
incurred by us, Suppliers and your travel agent. Cancellation fees imposed
by Suppliers and travel agents are beyond our control and you should
check with your travel agent regarding what cancellation fees may be
applicable.
8.3 We strongly recommend that you insure yourself fully against
cancellation due to unforeseen circumstances. See Section 10.
9. RESERVATION AMENDMENTS
We are happy to incorporate any reasonable amendments you request. An
amendment constitutes a change to an existing booking and will attract a
$25 fee per amendment prior to final payment and the issuing of the travel
documents, and a $50 fee per amendment after travel documents have
been issued. These fees are to cover administration and communication
costs. You may also be required to pay any Supplier imposed fees.
10. INSURANCE
We strongly recommend that you insure yourself fully against cancellation,
loss of luggage and personal property, and medical expenses. Your travel
agent will be able to provide you with further information.
11. ITEMS NOT COVERED
Unless otherwise specified, the cost of airfares, meals, drinks, laundry,
insurance, sightseeing, transfers, local taxes, airport departure taxes,
Airline imposed insurance levies, passenger service charges and Passport
or Visa application fees are not included.
12. VISAS/PASSPORTS
For all holidays in this brochure you will require a valid passport. You are
responsible for arranging your own passport, visa and health requirements
including inoculation. You should check with your travel agent who will be
able to provide you with the necessary information.
13. NON-USE OF SERVICES OR FACILITIES
If, of your own choice, you decide not to use part or parts of the arranged
services or facilities, you will not be entitled to a refund from us (provided
we have carried out our service with reasonable skill and care and to your
requirements) and you may not be entitled to a refund from any Supplier.
14. HEALTH OR DISABILITY
Some Suppliers may reserve the right to refuse to carry or accommodate
people who because of a health condition or disability may require services
or facilities to be provided in a special manner. You should check this with
your travel agent.
15. SERVICE SATISFACTION
During your holiday, if you encounter any situation where the service
supplied to you does not meet your satisfaction, please take the matter
up with the Supplier immediately. Your contract for each service is with the
Supplier. If this is not possible immediately, or if you are still dissatisfied,
please contact your travel agent. Both we and your travel agent will
endeavour to investigate on your behalf and to negotiate with the Supplier
to resolve the matter as soon as possible, so that you continue to enjoy
your journey.
16. LEGAL CLAIMS
Any claims or legal action in connection with the provision of our services
to you will be governed by the laws of New Zealand. Any claim or legal
action against the Suppliers is likely to be subject to the terms of your
contract with them, and may be governed by the laws of other countries.