CM206 Interpersonal Communication Questions for Response
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<strong>CM206</strong>: <strong>Interpersonal</strong> <strong>Communication</strong> <strong>Questions</strong> <strong>for</strong> <strong>Response</strong><br />
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Jan and Ken have been good friends <strong>for</strong> most of their lives, but because of what she said last<br />
week, Ken believes Jan has betrayed their friendship. Ken: Jan, we need to talk. Why did you<br />
tell Shannon about what happened between Katie and me? You know, [now] Shannon doesn’t<br />
want to talk to me. Jan: Ken, I’m sorry. I didn’t mean to tell her. I just kind of slipped out when<br />
we were talking. Ken: Sorry? Sorry is not enough. I told you that in private, and you promised<br />
that you would keep it just between you and me. Jan: Ken, I told her that long be<strong>for</strong>e the two of<br />
you even started dating. You know, Shannon and I, we have been friends <strong>for</strong> a long time. We<br />
were just talking about guys and cheating and stuff; it wasn’t you specifically. Ken: Wasn’t<br />
about me? It was totally about me. You had no right to tell anyone that under any circumstance.<br />
Now Shannon doesn’t trust me. She thinks I’m a low-life who sleeps around. Jan: Well, I’m<br />
sorry, but the two of you weren’t even dating yet. Ken: That’s irrelevant. It would be irrelevant<br />
even if Shannon and I weren’t dating. The point is I thought I could trust you and I could tell you<br />
anything and it would go no further. Jan: Yeah? Like the time I told you I was thinking about<br />
dropping out of school one semester and you just happened to tell my Dad? Ken: Oh, that’s not<br />
the same thing. Jan: You know what? It’s exactly the same. I trusted you and you squealed. My<br />
Dad lit in to me big time. He never should have known I was thinking about that. I trusted you<br />
and you betrayed me.<br />
Ken: Look, I was just trying to look out <strong>for</strong> you. I thought you were making a big mistake and I<br />
was just trying to stop you. And besides, you know I was right. Don’t change the subject here.<br />
Are you saying, that you telling Shannon, what is this, some sort of payback <strong>for</strong> me telling your<br />
Dad? Jan: No, I’m just trying to point out that you’ve got no right to throw stones. Ken: You<br />
know what? Then maybe neither one of us can trust the other. Maybe we shouldn’t tell each<br />
other anything that we don’t want broadcast to the world. Jan: Don’t be such a jerk. I’m sorry,<br />
ok? Ken: It’s not good enough. You ruined any chance I had with her.<br />
<br />
For this activity, you are answering the questions, not writing a traditional paper.<br />
<strong>Response</strong>s to each question must be logical, well-ordered, and insightful.<br />
o<br />
o<br />
o<br />
Write your answers after each question.<br />
Your answers should be composed in complete sentences and paragraphs. The<br />
entire document should be a total of 500 to 600 words, or about 2 pages.<br />
Use 1-inch margins on all sides of the document.
o<br />
o<br />
Use a 12-point font such as Times New Roman or Arial.<br />
If you cite references (such as the text), you need to provide the source<br />
in<strong>for</strong>mation in APA <strong>for</strong>matting and citation style.<br />
<br />
Your document should demonstrate careful proofreading and follow the conventions of<br />
Standard American English (correct spelling, grammar, and punctuation).<br />
<strong>Questions</strong> <strong>for</strong> response:<br />
1. Using the chapters on language and emotions to help frame your answer, suggest two<br />
ways that Ken could open this conversation more productively, beyond clearly expressing<br />
his emotions and using “I” language.<br />
2. How do you perceive Jan’s ef<strong>for</strong>t to convince Ken to <strong>for</strong>give her? Based on what you<br />
have learned in this chapter, suggest two ways she might more effectively seek Ken’s<br />
<strong>for</strong>giveness.<br />
3. What are two nonverbal cues used by Jan? What are two nonverbal cues used by Ken? In<br />
what ways did the nonverbal cues used by both Ken and Jan impact the message? What<br />
are the verbal messages used by each? What contradictions occurred between the<br />
nonverbal cues and the verbal message, and how did the contradictions impact the<br />
interaction?<br />
4. Reviewing the nonverbal and verbal cues identified in the last question, what are the roles<br />
that these play in the conflict? Do these cues lead to a more positive outcome or<br />
negative? How can nonverbal and verbal cues be used to lead to a more productive<br />
conflict resolution?<br />
5. The conversation seems to be framed in a win-lose orientation to conflict. Each person<br />
wants to be right, and to win at the expense of the other. How can Jan and Ken move<br />
their conflict discussion into a win-win orientation?<br />
6. Review the eight conflict-management skills discussed in the text. Identify three<br />
examples of these skills in the dialogue between Jan and Ken.<br />
7. Identify three places in the dialogue where Jan and Ken missed opportunities to manage<br />
conflict successfully. Give specific suggestions (supported by the text material) on how<br />
the conflict management strategies could have been incorporated to improve the<br />
interaction.