DB Openhand Magazine_June2017
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Did You Know About…<br />
Our Information and Advice Line?<br />
We’re always keen to provide our members with as<br />
much free information as possible, which is why we run<br />
a professionally-manned information and advice line to<br />
answer your queries.<br />
0800 132 320<br />
07950 008870<br />
info@deafblind.org.uk<br />
Get in<br />
touch<br />
This free phone line is available<br />
for all Deafblind UK members<br />
by telephone or text and can<br />
be accessed from 9am to<br />
5pm Monday to Thursday<br />
and 9am to 4pm on Fridays.<br />
We’ve received fantastic<br />
feedback on our advice line,<br />
particularly from our older<br />
members who may not have<br />
access to the internet.<br />
What information can I get?<br />
To make the most of<br />
this free service, simply<br />
call 0800 132320 or text<br />
07950 008870 during<br />
our working hours.<br />
Whether it’s furthering<br />
your independence in the<br />
community or meeting new<br />
people, our friendly team is<br />
happy to help!<br />
Our trained team is<br />
available to answer any<br />
questions about sight and<br />
hearing loss with 100%<br />
confidentiality. We can<br />
also advise you on:<br />
• nContact details for helpful<br />
organisations<br />
• nHobbies and activities that<br />
can be enjoyed with sight<br />
and hearing loss<br />
• nHousing and benefits<br />
• nArranging tele-befrienders<br />
• nAssistance in the community<br />
• nHolidays (we have two<br />
residential caravans but can<br />
also provide advice outside<br />
of this)<br />
• nInformation about Deafblind<br />
UK and other organisation’s<br />
social groups<br />
• nAssistance with shopping<br />
and cleaning<br />
• nCommunication methods<br />
• nA general chit chat!<br />
Deafblind UK staff answering<br />
the Information and Advice Line<br />
Of course, outside of our<br />
core information and advice,<br />
we’re also happy to lend an<br />
ear even if you don’t have<br />
anything specific to talk about.<br />
Often our members are simply<br />
looking for somebody to listen<br />
and to talk them through any<br />
personal issues. All of our staff<br />
are trained to deal with any<br />
problems sensitively and will be<br />
happy to talk to you, whatever<br />
the nature of your call.<br />
Ready to make a phone call<br />
24 Open Hand<br />
Open Hand 25
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