WBI Quality Management System

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7.4 Communication WBI has established chains of communication relevant to the QMS and its components. Communication procedures have been defined including when to communicate, who communicates, with whom to communicate, means of communication, and what will be communicated. 7.5 Documented Information All required documents have been included as required by ISO 9001:2015. Additional documentation is created when necessary as determined by the Quality Manager and WBI management. 7.6 Document Control Active quality management documents shall follow a uniform naming system to aid in clarity without the need to open the document. File tree systems are to be intuitive to easily find and place documents. Documents that are classified as private will be locked to prevent unauthorized changes, improper use, or the loss of integrity. All active QMS and QM documents will be reviewed at least once annually in order to keep current. Edits will produce a newer version reflecting changes and improvements in the process and the QMS. Obsolete documents will be deleted. WBI will maintain operational/project documentation for any changes that deviate from the specified contract documents or distributed drawings. Formal RFIs, change orders, received verbal instructions, etc. will be transcribed and retained in writing to document and control changes to work. Clause 8: Operation 8.1 Operational Planning and Control WBI defines operational planning processes and control measures that are conducted as standard practice in conjunction with clauses 4-7. WBI management, supervision and the Quality Manager will determine when additional planning processes and control measures are necessary to ensure the desired quality is achieved. 8.2 Customer Communication Customer communication begins with knowledge of past experiences, if any. Notes should be retrieved which include any processes specific to the particular client, preferences, tendencies, and more. It is necessary to recognize any requirements stated in contract documents in order to prepare an estimate, site specific quality manual, etc. Ongoing communication should be natural during the course of the project. Communication also includes an as-built survey or feedback
elating to completed work and services. All created and received documentation is retained as applicable for review, referencing, comparison, etc. 8.3 Development of Products and Services WBI has established a QMS which includes maintained SOPs to ensure planning processes are consistent. WBI will follow applicable requirements, the project scope, applicable codes, regulatory requirements, and all other requirements considered necessary from relatable past experiences. WBI will make every effort to provide the most attentive and considerate proposal for its service. WBI also ensures that it has the ability to meet all stated requirements as well being able to adapt to changes in scope. It is the intent of WBI to adapt to changes in scope to provide resources necessary to perform the work accordingly. Methods and control measures are developed to ensure that services and work activities are: clearly defined; outputs and results are directly related to inputs and expectations; inspections of processes are conducted as needed; actions are taken; documentation retained. The final products delivered and services completed will meet the requirements stated in the contract documents. As mentioned in the previous section, WBI management will retain documentation created and/or submitted regarding methods, results, reviews, feedback, etc. Changes to established procedures will be implemented as necessary by the Quality Manager and WBI management. 8.4 Control of Externally Provided Processes, Products, and Services WBI will provide all external partners with appropriate project contract information including but not limited to schedules, volumes, weights, addresses, general scope and references to appropriate codes and standards. WBI will also provide external partners with company expectations upfront. Selection of subcontractors and vendors will be based on the merits of past working relationships, capacity versus job requirements, distributing location versus job location, price, etc. Supplier evaluation will be kept to update notes on each particular supplier. 8.5 Production and Service Controls WBI will apply SOPs and processes consistent with client/project requirements and expectations. Reviews and verification tools will be completed to verify work is proceeding according to the contract documents and the QMS. Non-conformance reports (NCRs) will be completed and logged. Appropriate action will be taken as a result of the verification activities. With regard to procurement of materials, vendors will be analyzed and rated based on their quality of materials and service, value as a team member, cost of materials, etc. Data should be continuously collected and retained for quick reference in order to identify performance indicators and trends for optimal decision making.
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WBI Quality Management System

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