WBI Quality Management System

WBI will be responsible and accountable for all rental equipment while being used by WBI
employees or during the entire rental term. Measures will be taken to safeguard the
material/equipment from damage or theft. If the material/equipment is lost, damaged or found to
be unsuitable for use, notification will be given to the provider and to WBI asset management.
8.6 Release of Products and Service
At appropriate stages (foundation ready for concrete, turn-over process, etc.), responsible WBI
employees will verify that the latest requirements have been met and will communicate progress
to the client or supervisor. WBI will release possession and responsibility for areas of work as
necessary to allow activities by other trades to proceed. This release will transpire with approval
from the client or supervising entity. Documentation of release and approval shall be retained.
8.7 Control of Non-conforming Products and Services
Non-conforming products will be identified, documented, and corrected if possible to prevent the
introduction of any unsatisfactory elements into the work. This also applies to external services
such as delivery of materials and equipment to a job site. A root cause analysis should be
executed when errors are made in the field that result in repairs or rework.
Clause 9: Performance Evaluation
9.1 Monitoring, Measurement, Analysis, and Evaluation
WBI Quality Manager will determine the circumstances and frequency that monitoring and
measurements should take place for various activities. The observations taken may affect the
frequency of future monitoring. For instance, when poor performance is observed, the frequency
of the future monitoring should be increased. Conversely, if excellent performance is observed,
the frequency may be decreased. WBI will retain documentation of the observations for future
reference. Observations of poor performance in any area are unacceptable and must be addressed
by the project team. An evaluation shall be conducted to determine the cause of poor
performance when necessary and corrective measures shall be taken to improve the results.
In keeping with the quality policy and scope of the QMS, the satisfaction of WBI customers is
paramount to the success of the company. WBI will constantly monitor customer satisfaction
ensuring needs are fulfilled and all reasonable expectations are met. WBI will determine
customer satisfaction levels through communication, surveys, reviewing past information, and
more.
9.2 Internal Audits
Internal audits will be planned and conducted at intervals as needed to provide insight on the
targeted sections of the QMS. Audits will conform to ISO 9001:2015 standards while following
the QMS and SOPs. The conclusions drawn from the internal audit may result in changes to the