WBI Quality Management System

Clause 4: Context of the Organization
4.1 Understanding the Organization and its Context
WBI Executive Management identifies internal and external issues that impact WBI’s reputation,
productivity, financial success and strategic direction. Determining and identifying issues
directly affects the ability of the company and employees to achieve the intended results of the
QMS. Quality objectives are developed when quality issues are identified. Quality objectives
define the purpose of the QMS.
4.2 Understanding the Needs and Expectations of Interested Parties
Project specific Quality Manuals will be produced to support WBI activities specific to each
individual project. Each QM will be designed to address: the scope of the contracted work, the
known expectations of the client based on contract language and held conversations, and how the
QM relates to the overall system. Understanding the requirements of the client allows WBI to
form a proactive approach to operations and client relations. It is a tangible plan when delivered
to the client demonstrating transparency and clarifying expectations before the work commences.
Any issues the client raises can be addressed and resolved in a proactive fashion.
In addition to WBI clients, the Executive Management Team, Board of Directors, and WBI
Shareholders are also included as interested parties. The interest of these parties lies in the desire
for continuous improvement of the enterprise, increased efficiency of the operations and staff,
increased market share, enhanced reputation, and increased value of the company.
4.3 Determination of the Scope of the Quality Management System
The scope of the QMS was developed to support the strategic direction of WBI as an
organization. Internal and external issues, associated and interested parties, overall services
offered were also considered. Services range from expansive superflat concrete floors to cast-inplace
shored slabs and civil and infrastructure services to turnkey concrete projects. The QMS is
expected to become an essential tool that is available to all WBI employees. The scope also
should be recognized as being relevant to field operations and administrative/business
operations.
4.4 Quality Management System Associated Processes
WBI has established a number of standard operating procedures (SOPs) to aid employees in the
completion of tasks. Currently, the majority of the SOPs focus on field activities that are
performed by craft employees. Procedures include information regarding manpower allocation,
expected production rates, tools and material needed, best practice instructions, safety concerns,
and helpful tips for employees to pay special attention to. Procedures addressing other areas of
the business are being developed. All SOPs are reviewed by executive management prior to
inclusion into the Quality Manual for quality assurance purposes. Processes will be evaluated
during practice and any worthy changes will be implemented in order to achieve the best results.