PCM vol. 3 Issue 9

PAYMENT COLLECTIVE
PCM: How will the introduction of these new changes in
legislation affect your opera-tions?
Andreas: There will be less chargebacks, less related costs and
likely, a lower loss of revenue due to a decreasing number of
credit card payments connected to a successful appliance of
SCA.
Payment costs will decrease, caused by an intense competition
between the PSPs/PISPs.
For us as a merchant, RFP processes for screening and
evaluating service and solution providers will get more
complex and time consuming.
In the beginning, we will face lower conversion rates, at least
until we figure out the right SCA option offering and/or an
effective appliance of SCA exemptions.
PCM: What can you advise other merchants to do to keep
up with the upcoming regulatory changes?
Andreas: SCA, make yourselves familiar with SCA and the
solutions offered by service providers, now and in the future.
Track any changes to PSD2 and RTS, especially if the SCA
exemption requirements change. If you do not have the
resources to do so, involve Consultants in the process.
Elaborate a strategy of how to deal with SCA, figure out which
SCA exemptions could be relevant for you and do not forget to
take your customers’ needs into consideration.
Speak with your current PSPs, which SCA options they
will offer and what will they offer to support achieving an
exemption from SCA. Evaluate if the offering meets your requirements
and what you would have to do to enable SCA or
the appliance of its exemp-tions. Define a strategy on how to
test different setups.
If necessary, i.e. you do not get what you need from your PSP(s),
you should screen the market for more appropriate service
providers which better meet your requirements.
It might be necessary to onboard new PSP´s/PISPs to test setups,
which are not possible with your current service providers.
The goal should be to identify the best setup for you and your
customers step-by-step.
Keep an eye on the market, especially, which PISPs cover a
significant share of your cus-tomer base. Take these PSIPs
into consideration when managing your payment partner and
method portfolio.
Gameforge
With more than 20 titles and over 450 million registered players,
Gameforge is the leading provider of free-to-play massively
multiplayer online games (MMOs) in the western hemisphere.
Headquartered in Karlsruhe, Germany, the group offers its online
games in more than 75 countries
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