Candidate Pack - B&Q Facilities Manager

Property Facilities
Manager

B&Q
Property Facilities Manager
Candidate Pack – August 2014
EXECUTIVE SUMMARY
B&Q is the leading home improvement and garden centre retailer in Europe and the third largest
globally. It operates more than 60 stores internationally, including B&Q Beijing, which is now the
largest B&Q store in the world. The business currently has 350 stores in the UK, and eight stores in
the Republic of Ireland. B&Q offers around 40,000 inspirational home improvement and garden
products across a multi-channel platform. Its customers include all manner of homemakers,
occasional to serious DIY'ers, and trade professionals.
B&Q is part of Kingfisher plc, a FTSE 100 company. Kingfisher is one of the UK’s most respected
retail groups. It has 1,130 stores across nine countries in Europe and Asia. Its main retail brands
are B&Q, Castorama, Brico Dépôt, and Screwfix.
B&Q is currently looking to appoint a Property Facilities Manager. This is a business critical role,
reporting to the company’s Director of Property. As Facilities Manager you will be tasked with
developing and implementing both a short and long term (five year) FM strategy. The appointed
candidate will be expected to understand the Retail trading environment and the needs of internal
customer, as well as being resilient and determined to deliver in a challenging environment.
B&Q is being assisted in this appointment process by their executive search partners, Society.
Applications can be sent by email to sara.fawcett@impact-society.com.

KINGFISHER
As a global company, Kingfisher serve six million customers in their stores and online every week.
Kingfisher was formed in 1982 and has grown to be one of Europe's biggest and broadest retail
conglomerates. They are now a FTSE 100 business with annual revenues of over £11 billion. They
have 79,000 employees, and are headquartered in Paddington, London.
Kingfisher is also included in two of the main socially responsible investment indexes – the
FTSE4Good and the Dow Jones Sustainability Index. They are also members of Business in the
Community, and in October 2012 they officially launched a new corporate responsibility plan
called ‘Kingfisher Net Positive’.
For more information please visit www.kingfisher.com
B&Q
B&Q sees its mission as more than simply selling products. The company helps their customers
improve their homes, which in turn improves their lives. That’s why their core purpose is: ‘Better
Homes, Better Lives’.
B&Q was founded in 1969 in Southampton by Richard Block and David Quayle, whose initials
gave the company its name. The company grew rapidly through a combination of mergers,
acquisitions and organic expansion, and today their annual revenue is £3.7 billion. They currently
operate 398 stores internationally, in several formats, and they have a total of 24,665 employees.
B&Q are increasingly investing in an omni-channel future. This investment has involved the
launch of a new Club loyalty app in 2013, and a fully-upgraded B&Q website in 2014. They already
have more than 690,000 customers signed up to their loyalty scheme.
For more information please visit www.diy.com
Their eco flagship store is located in New Malden and boasts innovative developments such as 108 underground
bore holes, 100 metres deep which heat and cool the store with energy from the earth, rainwater harvesting, solar
thermal water heating panels and a green roof planted with sedum.

ONE PLANET HOME
B&Q is committed to making a difference. They believe that being one of the biggest and most
successful retailers in the UK doesn’t mean that they have to compromise on their ethical and
environmental standards.
B&Q’s vision is to be the number one choice for sustainable home improvement. They are
committed to fully integrating the principles of corporate social responsibility into their business
practice. Working with sustainability experts, Bioregional, they have developed their One Planet
Home ® Sustainability Action Plan, which identifies their key impacts and influence, and sets out
their plans to continuously improve the sustainability of their business.
B&Q has a long heritage of social responsibility and environmental awareness. Its environmental
achievements include developing a timber policy in 1991, being a founding FSC member in 1993,
and developing a policy to reduce and eliminate the use of peat by 2015. B&Q was also the first
retailer to introduce a VOC labelling system on all paint in 1995, now an industry standard, and
the first to offer affordable, renewable energy micro generation systems to the domestic market in
2006.

ROLE DESCRIPTION
B&Q is currently looking to appoint a Property Facilities Manager. This is a business critical role,
reporting to the company’s Director of Property. As Facilities Manager you will be tasked with
developing and implementing both a short and long term (five year) FM strategy. You will inherit
a team of approximately 25, engaging and leading them to deliver a customer focused Property
FM service to stores and SSO (Store Support Office) that meets customer requirements, delivers
best value and protects the future value of the estate.
Specific responsibilities will include:
inspiring, coaching, supporting and leading team members to encourage their personal development,
nurturing their aspirations and demonstrating continuous improvement. Ensuring the right people are in
the right role and creating an environment where people are fully engaged and committed to producing
outstanding results for the business;
understanding the internal customer requirements and developing key relationships to deliver a
comprehensive FM service;
developing and maintaining a long term FM strategy for the maintenance and replacement of property
assets recognising whole life costs, ROI, CSR and cost reduction across stores and SSO;
delivering a programme of major FM capital works programme in line with strategy and managing time,
cost, quality outputs;
providing a reactive service for property related incidents and issues, managing and providing solutions for
repair or replacement to ensure H&S, Security, light and heat, Brand and continuity of trade are protected;
managing the external FM helpdesk, ensuring high standards are met and maintained;
accountability for SSO contracts through the team to ensure that SSO contracts (e.g. catering, cleaning,
security) are deliveredto a high standard and to drive change where needed
managing and reporting on financial metrics to include revenue and capital budgets to maximise impact
and delivery;
ensuring the safety of the B&Q estate from Property related activities to include contractor safety, statutory
testing and maintenance requirements and functional safety systems such as fire, roofs and sprinklers;
producing MI in relation to energy/water consumption reporting and awareness.
PERSON SPECIFICATION
The appointed candidate will be expected to demonstrate evidence of the following skills,
capabilities and experience:
understand the Retail trading environment and needs of internal customer;
resilience and determination to deliver in a challenging environment;
clear leadership skills with an ability to vary style to engage others, creating loyalty within own function and
build credibility and respect with other functions;
clear relationship building skills - demonstrating ability to work closely with others, engage with them and
develop joint plans;
experience of providing high levels of internal customer service to support the delivery of store and SSO
operations responding promptly to address customer needs;
commercially astute, able to formulate clear business plans demonstrating ROI and best value;
experienced in managing and reporting large revenue and capex budgets including providing analytical
and trend data;
able to formulate plans and organise multiple activities with competing priorities to deliver the functional
plans and reactive activities;

drives change and continuous improvement to FM delivery through introduction of new processes and
innovation;
management of supplier contracts;
provision of first class FM delivery with a 'blue chip' retailer.
Key communication and working relationships include:
Internal Relationships
retail operations;
divisional, regional and store management teams;
internal Property team;
SSO Main board and their PAs.
External Relationships
local authorities;
health and Safety consultants;
contractors and suppliers.
SOUTHAMPTON AND THE SURROUNDING AREA
Southampton is an attractive University town, and a place of enormous historical, cultural,
commercial and geographical significance. As the largest city in the county of Hampshire, it is
arguably the most important town on Britain’s south coast. It lies within easy reach of Winchester,
Salisbury, Portsmouth, Bournemouth and the Isle of Wight, and is situated only 75 miles (121 km)
from London. Southampton International Airport is just three miles from B&Q’s Head Offices in
Eastleigh. It operates flights to several major European destinations.
Within the city itself, you will encounter the West Quay Centre, a vast, appealingly-designed
shopping complex, and Ocean Village, a smaller, more intimate development built around the
marina, with shops, restaurants and modern residences. There are two top-flight professional
theatres, The Nuffield and The Mayflower, which stage plays, opera, ballet, musicals, and rock
concerts, as well as two multiplex cinemas and several other single-screen venues. On the sporting
scene, there is an indoor swimming centre, tennis courts all over the town, a public golf course,
and, of course, a Premiership football team and the Hampshire Cricket team at the Ageas Bowl.
For those that like the outdoors, you have picturesque beaches, which are all in close proximity,
and the New Forest, just a short drive away.
There are a variety of excellent schools in and around the Southampton area. B&Q’s head office is
based in Chandler’s Ford, in Eastleigh. You can find a list of schools in and around this area here
www.rightmove.co.uk/schools/Chandlers-Ford.html?radius=3.0&index=10 .
For more information on schooling please visit
www.southampton.gov.uk/learning/schools/list_map.aspx.

APPOINTMENT DETAILS AND HOW TO APPLY
B&Q is being assisted in this appointment process by their executive search partners, Society.
Applications should consist of a CV, ideally accompanied by a covering letter addressing the
criteria in the Person Specification. These can be sent to sara.fawcett@impact-society.com