PPv2 021117 UnitStandards

NZQA registered unit standard 23385 version 3 

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Title 

Demonstrate knowledge of advocacy and self-advocacy in a health or 

wellbeing setting 

Level 3 Credits 4 

Purpose 

This unit standard is for people providing services in a health or 

wellbeing setting. 

People credited with this unit standard are able to: describe 

advocacy and self-advocacy; and apply strategies to advocate 

and/or support self-advocacy for a person being supported, in a 

health or wellbeing setting. 

Classification 

Health, Disability, and Aged Support > Community Support 

Services 

Available grade 

Achieved 

Explanatory notes 

1 Legislation and standards relevant to this unit standard include: 

Health and Disability Commissioner (Code of Health and Disability Services 

Consumers’ Rights) Regulations 1996 (the Code of Rights); 

Health and Disability Services (Safety) Act 2001; 

Health and Safety in Employment Act 1992; 

Human Rights Act 1993; 

Privacy Act 1993; 

NZS 8134.0:2008 Health and disability services Standards – Health and disability 

services (general) Standard; 


services (core) Standards; 


services (infection prevention and control) Standards; 

NZS 8158:2012 Home and community support sector Standard; available at 

http://www.standards.co.nz/. 

2 In the context of this unit standard, support should aim to maintain, improve, or 

restore a person’s independence and/or interdependence by utilising the person’s 

existing strengths and appropriate resources; but may include providing assistance to 

enable a client’s health and wellbeing needs to be met. 

3 Definition 

Health or wellbeing setting includes but is not limited to – the aged care, acute care 

community support, disability, mental health, and social services sectors. 

Organisational policies and procedures – policies, procedures and methodologies of 

an organisation. They include legislative and regulatory requirements which may 

Community Support Services ITO Limited 

SSB Code 101814 

© New Zealand Qualifications Authority 2017


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apply across a company, a specific site, or a workplace. Requirements are 

documented in the company’s health and safety plans, contract work programmes, 

quality assurance programmes, policies and procedural documents. 

Person – a person accessing services. Other terms used for the person may include 

client, consumer, customer, patient, individual, resident, service user, tūroro!or 

tangata whai ora. 

4 Evidence for the practical components of this unit standard must be gathered in the 

workplace. 

Outcomes and evidence requirements 

Outcome 1 

Describe advocacy and self-advocacy in a health or wellbeing setting. 

Evidence requirements 

1.1 Role of an advocate is described in terms of its key aspects. 

PP Question 3 

1.2 Self-advocacy is described in terms of its significance in any advocacy 

interaction. 

PP Question 4 

1.3 Advocacy and self-advocacy are described in terms of their differences. 

Range evidence is required of two differences. 

PP Question 4 

1.4 The concepts of empowerment and disempowerment are described in terms of 

their relationship to advocacy and self-advocacy. 

PP Question 3, 4 

1.5 The concept of respect for the person’s choices and decision-making is 

described in terms of advocacy and self-advocacy. 

PP Question 3, 4 

Outcome 2 

Apply strategies to advocate and/or support self-advocacy for a person being supported in 

a health or wellbeing setting. 


2.1 Strategies are selected and applied to advocate and/or support self-advocacy 

for the person being supported. 





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Range 

may include but is not limited to – listening, problem solving, 

responsiveness, assertion, challenging stigma and discrimination, 

negotiation, networking, accessing and assessing information and 

resources, conflict resolution, identifying and assessing risk; 

evidence is required of the application of three strategies to one 

advocacy and/or self-advocacy situation. 

2.2 Advocacy and support for self-advocacy process contributes to meeting the 

choices and/or decisions of the person being supported. 

2.3 Advocacy and/or support for self-advocacy process is in accordance with 

empowerment processes. 

2.4 Advocacy and/or support for self-advocacy ensures respect for the person 

being supported in accordance with organisational policies and procedures. 

PP Question 5 

Planned review date 31 December 2019 

Status information and last date for assessment for superseded versions 

Process Version Date Last Date for Assessment 

Registration 1 25 October 2007 31 December 2017 

Revision 2 21 January 2011 31 December 2017 

Review 3 16 April 2015 N/A 

Consent and Moderation Requirements (CMR) reference 0024 

This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do. 

Please note 

Providers must be granted consent to assess against standards (accredited) by NZQA, 

before they can report credits from assessment against unit standards or deliver courses 

of study leading to that assessment. 

Industry Training Organisations must be granted consent to assess against standards by 

NZQA before they can register credits from assessment against unit standards. 

Providers and Industry Training Organisations, which have been granted consent and 

which are assessing against unit standards must engage with the moderation system that 

applies to those standards. 





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Requirements for consent to assess and an outline of the moderation system that applies 

to this standard are outlined in the Consent and Moderation Requirements (CMRs). The 

CMR also includes useful information about special requirements for organisations wishing 

to develop education and training programmes, such as minimum qualifications for tutors 

and assessors, and special resource requirements. 

Comments on this unit standard 

Please contact the Community Support Services ITO Limited 

enquiries@careerforce.org.nz if you wish to suggest changes to the content of this unit 

standard. 





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Title 

Support, mentor, and facilitate a person to maximise independence 

in a health or wellbeing setting 


Purpose 



People credited with this unit standard are able to: describe 

independence and interdependence; support and mentor a 

person to maximise independence; and act as a facilitator to 

enable a person to maximise independence, in a health or 




Services 


Achieved 


















enable a person’s health and wellbeing needs to be met. 

3 Definitions 

Health or wellbeing setting includes but is not limited to – the aged care, acute care, 


Independence and interdependence – an integrated continuum of care that embodies 

the principles of people, their carers, families, and whānau participating in and 

receiving proactive, multi-disciplinary, flexible, coordinated, and responsive support. 





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Maximise independence – support consumers to utilise their existing strengths to 

achieve independent or interdependent living. 

Multi-disciplinary team – a range of personnel which may include general 

practitioners, medical specialists, nurses, team leaders, facility managers and 

support workers – whose collective expertise, skills, practice tasks, and 

competencies focus on supporting consumers in a health or disability setting. 




Personal plan – is a generic term that covers the individual or group plans (which 

may also be referred to by other names) that are developed with people receiving 

support (and may include their family/whānau as appropriate). 

Significant others within a residential care facility – residents, family/whānau, and 

staff. 

Significant others within a private home – family/whānau and other health 

professionals. 


workplace. 


Outcome 1 

Describe independence and interdependence in a health or wellbeing setting. 


1.1 Independence and interdependence are described in terms of their differences. 

1.2 A specific person’s situation is described in terms of how they are independent 

and interdependent. 

PP Question 2 

Outcome 2 

Support and mentor a person to maximise independence in a health or wellbeing setting. 


2.1 A person is supported to maximise independence in accordance with the 

personal plan and boundaries of the support worker’s role. 

Range supports may include but are not limited to – functional exercise, 

practical support, reporting/trending, task breakdown, teaching 

skills, outcomes/closure; 

evidence is required for three supports. 

PP Question 5 – pracitcal support, self advocacy exercise. 

PP Question 6 – taks breakdown, effective teaching exercise. 

PP Question 7 – teaching a skill. 





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2.2 A person is mentored to maximise independence in accordance with the 

personal plan and boundaries of the support worker’s role. 

Range mentoring may include but is not limited to the following actions – 

encourage, motivate, celebrate, inform, feedback; 

evidence of three actions is required. 

PP Question 17 – journal entries 

Outcome 3 

Act as a facilitator to enable a person to maximise independence in a health or wellbeing 

setting. 


3.1 A person is enabled, through facilitation, to maximise independence in 

accordance with the personal plan and boundaries of the support worker’s role. 

Range facilitation may include but is not limited to the following actions – 

planning, social interaction and community involvement, liaison 

with family/whānau and/or significant others, re-evaluation of 

goals, overcoming barriers, multi-disciplinary team communication; 

evidence of three actions is required. 

PP Question 15 – strengthening relationships 




Registration 1 20 May 2008 31 December 2017 





Please note 








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standard. 





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Title 

Support personal planning to enhance individual lifestyles with a 

person with a disability 


Purpose 



People credited with this unit standard are able to: participate in 

the planning process; participate in the implementation and 

evaluation of the plan, with a person with a disability, to 

enhance individual lifestyle, in a health or wellbeing setting. 


Health, Disability, and Aged Support > Supporting People with 

Disabilities 


Achieved 



















3 Definitions 










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workplace. 


Outcome 1 

Participate in the planning process with a person with a disability, to enhance individual 

lifestyle in a health or wellbeing setting. 

Range 

individual lifestyle may include but is not limited to the following areas – social, 

physical, educational, vocational, cultural, spiritual; 

evidence is required for three lifestyle areas. 

CatchUp notes must document that conversation occurred in the CatchUp around Social, 

Vocation and Physical areas of ambition and support. If this did not happen at 

the CatchUp then the learner must submit other document (probably support 

notes) that show this conversation has taken place. 

CatchUp notes are the verification for this. 


1.1 Preparation for personal planning is undertaken in accordance with organisational 

policies and procedures. 

PP Question 9 – signed consent 

PP Catch Up notes 

Personal plans are done in consultation with the person supported and their network (both 

paid and unpaid). They can be different visually, but all have the common 

purpose of considering the person’s whole life. Those involved in the plan are 

noted on the plan itself. Planning continues, and reflects the ‘living document’ 

aspect of the support plan, at each CatchUp. 

1.2 Support given enables the person with a disability to describe and prioritise their 

personal goals, wishes, aspirations, and abilities. 


PP Coordinator Verification Q8 – Coordinator informed of unplanned changes. 

CatchUps are the place where the supported person and their team (both paid and unpaid) 

discuss and agree on the nature of support. It is where time and goals are 

prioritised. These things can change from month to month. 





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1.3 Personal goals, wishes, aspirations, and abilities are established and 

documented in accordance with organisational policies and procedures. 


PP Question 12 

CatchUp notes reflect the changes in support plan, intentional safeguard plan, and in 

styles, times and content of support. All of this is based on the supported 

persons wishes and where they are at in their lives at any given time. 

1.4 Support networks are explored in terms of their availability and ability to support 

the person with a disability to meet their identified personal goals, wishes, aspirations, 

and abilities. 


CatchUps provide an opportunity for paid and unpaid networks to work together, taking 

advantage of strengths and roles to ‘wrap around’ support. 

1.5 Established plan is approved and controlled by the person with a disability, 

either directly or via their advocate in accordance with organisational policies 

and procedures. 



CatchUps are signed off by the person supported. The supported person is offered a copy 

of each CatchUp document. 

CatchUp’s are gatherings in a place of the supported person’s choice. They are 

attended by the person being supported, the support team and natural 

supports. They can be in different formats (over a coffee at MacDonalds, 

or a more formal setting – this is the person’s choice). 

The CatchUp focusses conversation on two documents – the person’s personal 

support plan, and their intentional safeguards plan. The Support Plan has 

been done in consultation with the person supported. It is that person’s 

expression of what a ‘good life’ looks like for them, and details the 

support they would like in order to achieve that ‘good life’. 

Outcome 2 

Participate in the implementation of the plan with a person with a disability, to enhance 

individual lifestyle in a health or wellbeing setting. 


2.1 Role and function of the support worker in the implementation of the plan is 

identified in terms of how it supports the personal goals, wishes, aspirations, 

and abilities of the person with the disability. 





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2.2 Involvement in the implementation of the plan is in accordance with the support 

worker’s role and function in the plan. 

PP Question 1 

Outcome 3 

Participate in the evaluation of the plan with a person with a disability, to enhance 

individual lifestyle. 


3.1 Involvement in the evaluation of the plan meets the personal goals, wishes, 

aspirations, and abilities of the person with the disability and the nature of the 

plan, and level of support required. 


3.2 Involvement in the evaluation of the plan is in accordance with the support 

worker’s role and function in the plan and organisational policies and 

procedures. 


3.3 Involvement in the evaluation of the plan is in accordance with principles of 

personal planning. 


3.4 Plan is evaluated, reviewed, and amended if appropriate with the person with a 

disability against the actual outcomes and identified desired outcomes of the 

plan. 


3.5 Reviewed plan is approved and controlled by the person with a disability, either 

directly or via their advocate in accordance with organisational policies and 

procedures. 





Registration 1 20 March 2008 31 December 2017 






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Please note 

















standard. 





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Title 

Support a person to participate as a member of the community in a 

health or wellbeing setting 


Purpose 



People credited with this unit standard are able to: support a 

person to identify aspirations, choices, and abilities for 

community participation; identify opportunities with a person for 

participation in the community; and contribute to establishing 

and maintaining supports for a person to participate in the 

community. 



Services 


Achieved 


















enable a client’s health and wellbeing needs to be met. 

3 Definitions 









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Personal plan – a generic term that covers the individual or group plans (which may 

also be referred to by other names) that are developed with people receiving support 

(and may include their family/whānau as appropriate). 


workplace. 


Outcome 1 

Support a person to identify aspirations, choices, and abilities for community participation. 


1.1 The person’s aspirations, choices, and abilities for community participation are 

identified in consultation with the person, relevant others, and/or the personal 

plan. 

Range relevant others may include but are not limited to – family/whānau, 

support workers, staff, friends. 

PP Coordinator Verification Q2 – 2 examples of involvement provided by 

Coordinator. 

PP Catch Up notes will be submitted to provide verification that these conditions 

have been met. 

The CatchUp upon which the practical project is based but have been documented. The 

documentation is required to show that the person being supported was present, that the 

learner was present, and that a member of the person’s natural support network was also 

present. Also required is the presence of one other support worker in the team – although 

this may not be possible if only one support worker is in the team. 

The CatchUp is a gathering where the person supported is able to say what is working for 

them, what is not working for them, and to make any changes to their personal plan that 

they wish. CatchUp’s occur monthly. 

Outcome 2 

Identify opportunities with a person for participation in the community. 


2.1 Opportunities are identified in accordance with the person’s aspirations, 

choices, and abilities. 






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2.2 Opportunities are identified in terms of both existing links and new opportunities. 


2.3 Identified opportunities match resources available in the community. 


Following the CatchUp, the learner works with their person to identify goals from the 

CatchUp and to persue them as possibilities in the community. At this point 

opportunities and resources are identified. 

Outcome 3 

Contribute to establishing and maintaining supports for a person to participate in the 

community. 


3.1 Contributions meet the personal goals, wishes, aspirations, and abilities of the 

person and the nature and level of support required. 

3.2 Contributions match identified opportunities. 

3.3 Contributions meet organisational policies and procedures. 

PP Coordinator Verification Q7 – Support has been provided according to 

Community Connections philosophy of support. 

3.4 Supports are reviewed in accordance with organisational policies and 

procedures. 

PP Coordinator Verification Q7 – Support has been provided according to 

Community Connections philosophy of support. 

PP Question 17 – journal entries 

Community Connections considers good support to have these factors: 

The support given and received is based on a shared understanding of what is expected 

and required. Attention is paid to ensure that there is not over or under 

supporting, a strong mutual understanding is required for this. 

The support encourages and motivates the supported person to achieve the goals they 

have set for themselves. Encouragement and motivation need to be given in a 

manner that is fitting for the unique relationship that exists between support 

worker and supported person. Styles will differ between relationships. 

Unpaid support or natural support networks are encouraged and developed. 

The support acknowledges and celebrates achievements made. Again, the way this 

happens needs to be based on the unique relationship between that particular 

support person and that particular person being supported. 

The Coordinator Verification for the Practical Project will provide examples of when 

these three factors of support have been observed. 





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When support is provided in this manner, support will be centered around what the person 

wants, it will be in line with identified opportunities and will be meeting 

Community Connections policies and procedures. 

Replacement information This unit standard replaced unit standard 1831. 




Registration 1 25 October 2007 31 December 2017 





Please note 

















standard. 





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Title 

Support a person to achieve goals in a health or wellbeing setting 


Purpose 



People credited with this unit standard are able to: describe the 

development of a personal plan for a person; and support a 

person to achieve goals, in a health or wellbeing setting. 



Services 


Achieved 













NZS 8158:2012 Home and community support sector Standard, available at 






3 Candidates’ practice must reflect appropriate values, processes, and protocols in 

relation to working with Māori and Pacific peoples and/or people from other cultures, 

in a range of settings and environments. 

4 Definitions 









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Personal plan – is a generic term that covers the individual or group plans (which 

may also be referred to by other names) that are developed with people receiving 

support (and may include their family/whānau as appropriate). 


workplace. 


Outcome 1 

Describe the development of a personal plan for a person in a health or wellbeing setting. 


1.1 The roles of people involved in the development of a person’s personal plan are 

described in terms of organisational policies and procedures. 

PPv2 Question 1a 

1.2 The process for developing a person’s personal plan is described in terms of 

organisational policies and procedures. 

PPv2 Question 1b 

Outcome 2 

Support a person to achieve goals in a health or wellbeing setting. 


2.1 Person is supported to achieve their goals in accordance with organisational 

policies and procedures. 

PP Question 16 – Active Involvement 

PP Coordinator Verification Q3,4 – Support is matched in general and to 

opportunities and resources. 

2.2 Feedback on achieving the goals is provided to people involved in supporting 

the person in accordance with organisational policies and procedures. 

Range feedback may include but is not limited to – progress towards 

achieving goals, any barriers to achieving goals, re-evaluation of 

goals, modification of goals. 

PP Coordinator Verification Q1 – the Coordinator knows what the goal is. 





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PP Coordinator Verification Q5 – the Coordinator explains how they have been 

kept in touch with what is happening through the project. 

PP Coordinator Verification Q6 – the Coordinator has received an email from 

learner that summarises the project including barrier and 

modification of goals etc. (from Learner Q18) 

PP Coordinator Verification Q8 – Coordinator informed of unplanned changes. 




Registration 1 17 June 2011 31 December 2017 




Please note 

















standard.

PPv2 021117 UnitStandards

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