AviTrader_Monthly_MRO_e-Magazine_2017-06

More documents

Recommendations

Info

Cover story: Paris Air Show 30 Embraer has launched a new service and support solution across its product range. Photo: Keith Mwanalushi Bordais admits that like other manufacturers, it takes time to develop any aftersales services in the industry and that the previous strategy of putting service and support on different sides was a wrong decision. Service and support activities are now a $1billion dollar business, Bordais says it makes up 15% of what Embraer generates as revenue yearly. in addition to its 10 owned MRO facilities. “We audit those guys every year to make sure they have the quality standards for Embraer.” The 2017 Paris Air Show certainly proved that the growing importance of the service sector to the supply chain is gaining momentum. Commenting on why it has taken this long to enter the aftermarket Bordias acknowledges that it just wasn’t the time. “We knew that before you do this type of thing, you need to be number one in customer satisfaction and that’s what we have been doing for the last 15 years.” In terms of MRO, the OEM is developing its capacity with distribution centres around the world and Embraer owned service centres. Bordais recalls that 15 years ago MRO was not on the manufacture’s radar. “So this work would be done by the airlines, or the independents – the approved service centres. So now we decided, look, we are going to do this, and get into the business of MRO.” Embraer has since purchased OGMA, the Portuguese established and authorised maintenance centre and couple of other service centres in the U.S. “We know what we are talking about because we are doing it. We operate as an operator, we think like an operator and that’s good,” he says. Embraer has developed a significant authorised service network which total 77for the whole service and support MRO approved by Embraer Embraer gave an update to journalists on the E2 programme. Photo: Keith Mwanalushi AviTrader MRO - June 2017
Cover story: Paris Air Show 31 Paris in pictures All photos by Keith Mwanalushi AviTrader MRO - June 2017
Page 1 and 2: June 2017 - www.avitrader.com Paris
Page 3 and 4: Experience the Progress. Liebherr-A
Page 5 and 6: MRO and Production News 5 B e d e k
Page 7 and 8: MRO and Production News 7 to includ
Page 9 and 10: MRO and Production News 9 and E190/
Page 11 and 12: MRO and Production News 11 Pratt &
Page 13 and 14: MRO and Production News 13 Studio F
Page 15 and 16: MRO and Production News 15 IAI and
Page 17 and 18: WHEELS & BRAKES IT’S THAT SIMPLE
Page 19 and 20: MRO and Production News 19 for two
Page 21 and 22: Finance News 21 Waypoint Leasing ex
Page 23 and 24: Finance News 23 Finaero acquires Fr
Page 25 and 26: Other News 25 Airbus and China have
Page 27 and 28: Cover story: Paris Air Show 27 Pari
Page 29: Cover story: Paris Air Show 29 Rock
Page 33 and 34: Company Profile: Werner Aero Servic
Page 35 and 36: Industry events 35 Flybe from the U
Page 37 and 38: Lufthansa Consulting 37 Dissecting
Page 39 and 40: Lufthansa Consulting 39 Despite the

AviTrader_Monthly_MRO_e-Magazine_2017-06

Create successful ePaper yourself

Delete template?

Save as template?