Orientation Presentation Dieppe 2017

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Standard Operating Procedures Why have a standardized service package for St. Louis? 1. Consistency 2. Greatest opportunity to increase sales/profitability at the lowest cost 3. Required to compete with industry leaders
Standard Operating Procedures Who are our Guests? Sports Teams Families Younger Older Delivery Guys Each other Groups of Women Groups of Guys PEOPLE!!!
Page 1 and 2: WELCOME!
Page 3 and 4: ST. LOUIS VISION STATEMENT To be re
Page 5 and 6: Uniform Standard Continued Women: (
Page 7 and 8: Uniform Uniform Standard cont. Kitc
Page 9: Hiring, Selection & Retention Good!
Page 17 and 18: Info and policies Phone Procedure a
Page 19 and 20: Info and policies Requests for Time
Page 21 and 22: Orientation Handbook Top 10 Items o
Page 23: Orientation Handbook Promotions & E
Page 28 and 29: Standard Operating Procedures 1. Ta
Page 30 and 31: Standard Operating Procedures 6) Pr
Page 32 and 33: Standard Operating Procedures 13) G
Page 34: Standard Operating Procedures 15) C
Page 37 and 38: Standard Operating Procedures WELCO
Page 39 and 40: Standard Operating Procedures RECOG
Page 41 and 42: Standard Operating Procedures WOW!
Page 43 and 44: Standard Operating Procedures THANK
Page 45 and 46: Standard Operating Procedures Welco
Page 47 and 48: Standard Operating Procedures ‣ S
Page 49 and 50: Standard Operating Procedures ‣ A
Page 51 and 52: Customer Complaints & Resolution WH
Page 53 and 54: Customer Complaints & Resolution HE
Page 55 and 56: Customer Complaints & Resolution Em
Page 57 and 58: Customer Complaints & Resolution Ta
Page 59 and 60: A little bit about our signature wi
Page 61 and 62: What makes them special? ‣ A secr
Page 63 and 64: BEER!
Page 65 and 66: WINE!
Page 67 and 68: Wines Red Wines: ‣Peller Estates
Page 69: Caesars A guest asks for a Caesar,

Orientation Presentation Dieppe 2017

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