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Lessons learned<br />
from “Pop”,<br />
a presentation by<br />
Cullen Richie<br />
Storytelling is always an engaging training<br />
technique, and attendees to this session were<br />
treated to a richly-detailed collection of tales<br />
and lessons-learned from guest speaker Cullen<br />
Richie of Tacoma Power. Tied to the story of<br />
his grandfather’s life in a small town in North<br />
Carolina, Cullen shared four lessons he learned<br />
from Pop that help him in his role of System<br />
Operator Trainer, to this day. We won’t attempt<br />
to re-create his stories here, but we’re happy to<br />
share the lessons he passed on to the audience,<br />
from Pop.<br />
Lesson 1: Adapt your skills and<br />
tools to meet your customer’s<br />
needs.<br />
Lesson 2: Enhance your skills<br />
and tools to grow with your<br />
customer’s needs.<br />
Lesson 3: Don’t be afraid of<br />
hard work.<br />
Lesson 4: Creativity may be<br />
required (and it might become<br />
your legacy).<br />
Tips and Tricks for Creating Great eLearning Courses<br />
eLearning remains a hot topic in the training world, at the 2017 <strong>User</strong> <strong>Conference</strong> was no exception.<br />
This year’s discussion revolved around the characteristics of an engaging eLearning course. Think<br />
for a moment, what’s the best e-learning course you’ve taken? What made it good? Often, we fall<br />
back on using humor or animation to make the eLearning course engaging – which is useful within<br />
reason.<br />
Some of the Lessons Learned in this discussion, which were shared by participants, included:<br />
• The online tool “Poll Everywhere” can be used<br />
as a good ice-breaker tool in group training.<br />
• Beware of acronyms! Be sure to write acronyms<br />
out the first time, and don’t assume the audience<br />
will know them.<br />
• Storyboarding: Always think about looping back<br />
into the process, if a step needs to be repeated.<br />
Staying flexible is key, because you’ll start<br />
big picture and then discover new details that<br />
you weren’t aware of, and you’ll have to insert<br />
them into the flow. Think early-on about the<br />
functionality you’ll want to use throughout the<br />
CBT, because you might be able to copy it again<br />
and again if you plan it right.<br />
www.QualityTrainingSystems.com Office: 443.755.0790<br />
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