Newcross News Issue 12
Winter edition
Winter edition
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The experts<br />
Nurse Advisor Team on call for clinical advice<br />
by Matt Woods, Chief Marketing Officer<br />
No matter how well qualified or experienced, occasionally we all need to<br />
call on others for support and advice. In a healthcare environment, this is<br />
especially important and the need for guidance and expertise can arise any<br />
time.<br />
As part of a company-wide investment, we now<br />
provide an additional specialist service for our<br />
office and healthcare teams; the Nurse Advisor<br />
Team.<br />
There are many essential components to<br />
<strong>Newcross</strong>. One that many are unaware of is<br />
our wonderful Central Support (“CS”) team.<br />
Based in Bristol, they’re literally ‘on call’ 24/7,<br />
responding to enquiries when branches are busy<br />
and out of office hours. It’s a seamless service,<br />
with calls being forwarded automatically, so the<br />
hardworking CS crew - who handle around 1,400<br />
calls every 24 hours - are often unsung heroes.<br />
Until recently, CS Healthcare Coordinators have<br />
referred queries of a clinical nature to Lead<br />
Nurses across the network of branches. As an<br />
experienced nurse herself, our MD and cofounder<br />
Michelle Gorringe saw an opportunity<br />
to raise our game. “I know that clinical support<br />
is one of the services that sets us apart. I believe<br />
we should always be striving to deliver more in<br />
this field.” So, under the leadership of Juliette<br />
Millard our Head of Clinical Governance, we now<br />
have a Clinical Nurse Advisor Team.<br />
“Giving our healthcare employees clinical advice<br />
and support when they have a concern is<br />
essential for us in order to provide the highest<br />
quality of care for our service users,” explained<br />
Juliette.<br />
Our new Clinical Nurse Advisor Team is founded<br />
on 3 experienced nurses, Shay, Charlotte and<br />
Josie, with vital help from Clinical Administrator,<br />
Leona. The team have been officially in their<br />
Bristol office taking calls since mid-November.<br />
Charlotte Baranowski, our first appointed Clinical<br />
Nurse Advisor has previously worked in a number<br />
of specialist fields including renal transplant and<br />
extensive experience as an agency nurse in acute<br />
and community hospitals, nursing homes and<br />
hospices.<br />
“Giving our healthcare<br />
employees clinical advice and<br />
support when they have a<br />
concern is essential for us in<br />
order to provide the highest<br />
quality of care for our service<br />
users”.<br />
Juliette Millard – Head of Clinical Governance<br />
“I worked as a recovery nurse at Bristol’s<br />
Southmead hospital and did a short stint as a<br />
renal transplant co-ordinator. It carries out more<br />
than 100 kidney transplants every year, so I was<br />
always kept busy!”<br />
“It also gives our employees the peace of mind.<br />
They can call for the support whenever they<br />
need it. Questions about medication, best<br />
practice or simply a request for an expert second<br />
opinion.”<br />
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