Learning Catalogue FINAL 17.12.17
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Meaningful Conversations<br />
Course I<br />
An introduction to how to give and receive feedback effectively.<br />
Consider how we structure our communications and the common errors<br />
we all make when we are trying to hold an important conversation.<br />
Look at the power of empathy to improve the outcomes of our<br />
conversations, and to build even more effective relationships.<br />
Who is it for?<br />
People who work as part of a team<br />
Course II<br />
An in depth look into developing your skills in giving and receiving<br />
feedback, including focussing on clear actions to take. Looking at<br />
specific situations where a meaningful conversation would be of an<br />
advantage these include: performance management, personal<br />
development, setting goals and objectives.<br />
Who is it for?<br />
People with direct line manager responsibility for, sites, depots and/or<br />
projects in their daily work. Those who provide specialist knowledge as<br />
part of a team.<br />
Course III<br />
An immersion into strategic level conversations around change,<br />
behaviours and performance. Managing stakeholders, including dealing<br />
with difficult situations and important conversations.<br />
Who is it for?<br />
People who are in a leadership position, leading a team of managers,<br />
heading up a department or leading a region or area.<br />
<strong>Learning</strong> <strong>Catalogue</strong> 2018 Page | 34
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