The German Private Banks’ Ombudsman Scheme

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Section 10 Cost of the proceedings (1) The cost of dispute resolution proceedings shall be borne by the Association of German Banks. (2) Out-of-pocket expenses incurred by the parties, such as postage and telephone costs, shall not be reimbursed. If the bank has agreed a foreign contract language with the applicant and/or if foreign law is applicable, it shall reimburse to the Association the expenses incurred by the Association in obtaining translations and necessary legal opinions on the foreign jurisdiction. Before obtaining a translation or a legal opinion, the Association shall give the bank the opportunity to comment. (3) Where either of the parties arranges for a representative to act on their behalf, they shall bear the cost of such representation themselves. Section 11 Entry into force/final provision (1) The present Rules of Procedure shall apply to applications for dispute resolution that are received as of 1 February 2017. (2) The restriction on reappointment pursuant to Section 2 (1), sentence 2 shall not apply to the ombudspersons already in office on 1 February 2017. 14
ankenverband Publishing details | Publisher: Bundesverband deutscher Banken e. V., Postfach 040307, 10062 Berlin | Legally responsible: Oliver Santen Printing: PieReg Druckcenter Berlin |Design: doppel:punkt redaktionsbüro janet eicher, Bonn | As at: January 2018 15
Page 1 and 2: Rules of Procedure The German Priva
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Page 5 and 6: ankenverband Section 3 Jurisdiction
Page 7 and 8: ankenverband time at which the ombu
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Page 13: ankenverband (7) Withdrawal of an a

The German Private Banks’ Ombudsman Scheme

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