Credit Management March 2018

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EDITOR’S COLUMN We never used to have that nonsense with carbon paper Sean Feast Managing Editor DOUGLAS Adams, he of Hitchhikers fame, once famously said ‘we are stuck with technology when what we really want is just stuff that works’. Ask anyone in my office about my view on technology and they will tell you I am not its biggest fan. Computer kit that is billed as an ‘enabler’ to make my life easier, appears to be constantly conspiring against me to make even the simplest of tasks difficult and painful. Whereas I am as happy as Larry writing about sophisticated weapons systems and sensing and control technologies (in a life outside of credit) that I have no right to understand, I still only use my Mac as a glorified typewriter and am continually irritated by the reluctance of our high-tech wireless HP printer to print when I command it to. We never had that nonsense with carbon paper. And as for the psychedelic ‘wheel of death’ that appears with alarming regulatory on my screen, what more can I say? But while I am not especially technology savvy, neither do I like to think of myself as a luddite. (Others may disagree. That is their right.) I can see how technology has benefited people and society in the past, and will continue to do so in the future. I look at how technology helps people to live in their homes for longer, with the advent of telecare; I think of how precision engineering has transformed our manufacturing capabilities; I marvel at the ability for surgeons to perform operations by watching a television screen. Within the credit industry too, technology is helping to make us better at what we do, driving greater efficiencies and supporting our decision making. In the world of consumer debt collection, it is helping a new generation of customer to ‘self-serve’, and better engage and interact with their creditor in ways that are familiar and productive (see article on page 14). Artificial Intelligence (AI) and Virtual Reality (VR) are now increasingly commonplace, and no longer just a future imagined by a Tomorrow’s World audience. But while we should celebrate and embrace new technology, and I include myself in that sentiment, we should never lose sight of just how remarkable we can be as individuals. For those who think robots will replace humans in virtually every walk of life, I’ll leave you with this thought from writer and philosopher Elbert Hubbard: ‘One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man’. The Recognised Standard / www.cicm.com / March 2018 / PAGE 4
For more information call 01206 322 575 info@safecomputing.co.uk www.safe-financials.co.uk The Recognised Standard / www.cicm.com / March 2018 / PAGE 5
Page 1 and 2: CREDIT MANAGEMENT THE CICM MAGAZINE
Page 3: MARCH 2018 www.cicm.com CONTENTS 32
Page 7 and 8: First supplier member joins CSA Sty
Page 9 and 10: BoE warns of new threat to SMEs SME
Page 11 and 12: INSOLVENCY The special manager The
Page 13 and 14: OPINION John Ricketts considers the
Page 15 and 16: MAKE YOUR CASE MODERN collection ag
Page 17 and 18: ADVERTORIAL Are you Risk Ready? Tom
Page 19 and 20: Continual improvement at the Credit
Page 21 and 22: LEGAL MATTERS AUTHOR - Peter Walker
Page 23 and 24: It became clear that Labour was goi
Page 25 and 26: The Real Alternative for High Court
Page 27 and 28: One MP has tabled a private members
Page 29 and 30: In uncertain times... it’sgood to
Page 31 and 32: www.portfoliocreditcontrol.com PROU
Page 33 and 34: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 35 and 36: Supplement special The CICM British
Page 37 and 38: Recognising the best in credit mana
Page 40 and 41: The CICM British Credit Awards 2018
Page 50 and 51: The Recognised Standard / www.cicm.
Page 52 and 53: CREDIT TO THE EXPERTS SHARING SUCCE
Page 54 and 55:
INTERNATIONAL TRADE Monthly round-u
Page 56 and 57:
Membership Benefits CICM membership
Page 58 and 59:
LET’S DO CREDIT WEEK! Here’s ho
Page 60 and 61:
PAYMENT TRENDS Spinning Around The
Page 62 and 63:
EDUCATION COMING SOON CICM qualific
Page 64 and 65:
How is Brexit likely to impact your
Page 66 and 67:
MEET THE PARTNERS THEY'RE WAITING T
Page 68 and 69:
HR MATTERS Take it or leave it Gare
Page 70 and 71:
New CICM members The Institute welc
Page 72 and 73:
OPINION Preparing for success The f
Page 74 and 75:
FORTHCOMING EVENTS Full list of eve
Page 76 and 77:
TAKE CONTROL OF YOUR CREDIT CAREER
Page 78 and 79:
Paladin Commercial would like to co
Page 80 and 81:
Cr£ditWho? CICM Directory of Servi
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Cr£ditWho? CICM Directory of Servi
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Winners Choose Rimilia! Rimilia at
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