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CLINICIAN EXPERIENCE<br />
Physicians Thomas Bodenheimer and Christine Sinsky have proposed 12 that in<br />
order to meet the IHI Triple Aim goals of improved population health while<br />
simultaneously improving the patient’s experience of care and reducing costs, a<br />
fourth aim may be required. Attending to the work life of clinicians and the staff<br />
providing the nation’s healthcare is crucial. In essence, we must care for the<br />
people who care for us.<br />
At <strong>Decisio</strong> Health, we think this makes perfect sense. It’s why we have designed a<br />
visualization system that collects data passively and does not require clinicians to<br />
do extra documentation of any kind in order to generate a sepsis score. We create<br />
interfaces with the information systems we need to make the algorithms run<br />
undetected in the background. Here are some of the other ways we demonstrate<br />
care and respect for the clinicians we work with:<br />
• We bring the tools to our clinical partners and let them decide how to<br />
implement them. We do not tell them which sepsis bundle to use or what<br />
should be in it. Our clinical partners can use existing order sets or go<br />
through their existing governance councils to update whatever they wish,<br />
but we do not push anything on them.<br />
• Our clinical partners decide how the sepsis alerts should look and feel. We<br />
adapt to their needs. They can look the same in every unit within the<br />
organization or can be designed to meet the needs and preferences of<br />
different departments.<br />
• We adapt to the changing workflow requirements of clinical departments<br />
and program the software accordingly. Where should the sepsis alert go?<br />
To the bedside nurse? To the physician? To the chief resident? We can<br />
customize alerts based on our partner’s preferences.<br />
• We understand that dashboard reporting can make a big difference in the<br />
quality of care you are able to provide. We are available to help and make<br />
real-time changes as needed.<br />
We’re here to support your clinicians so they can do what it takes to keep your<br />
patients happy and healthy, as these stories demonstrate.<br />
<strong>Decisio</strong> Health supports their clinical partners with a 24/7 help line<br />
that is available to make immediate changes to the configuration of<br />
dashboards that clinicians rely on to provide care. One evening in<br />
the ICU the nursing director called because data known as the<br />
March 2018<br />
DECISIO | decisiohealth.com<br />
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