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GENERAL INFORMATION<br />
HOW TO ORDER<br />
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WEB ORDERS – www.showdowndisplays.com<br />
Orders placed via our website will receive a 2% discount, and setup fees will<br />
be waived. Submit art at time of order placement for faster order processing.<br />
EMAIL ORDERS – sdorders@signzoneinc.com<br />
Orders may be emailed.<br />
PHONE ORDERS – 888-376-7469<br />
Our Customer Care team is dedicated to helping you place an order. Please give<br />
us a call during our customer service hours:<br />
7:00 a.m. to 5:30 p.m. Central, Monday through Friday<br />
FAX ORDERS – 763-746-1133<br />
Faxed orders are accepted as original orders. Any written<br />
confirmation of a faxed order must be marked "CONFIRMATION<br />
OF FAX – DO NOT DUPLICATE" to avoid duplicate orders.<br />
HARDWARE-ONLY ORDERS<br />
Most hardware-only orders placed before 2:00 p.m. Central will ship<br />
the same day (subject to capacity and inventory levels). Customer Care<br />
will inform you of any shipment delays at the time of ordering.<br />
IMPRINTED PRODUCTS<br />
Refer to the product's production lead time. See<br />
the DEFINITIONS section for details.<br />
ALL ORDERS/APPROVALS RECEIVED AFTER NOON CENTRAL WILL<br />
BE PROCESSED ON THE NEXT BUSINESS DAY. OUR FACTORY IS<br />
NOT RESPONSIBLE FOR ANY OMITTED INFORMATION OR SERVER/<br />
FAX MALFUNCTIONS THAT AFFECT RECEIPT OF THE ORDER.<br />
ORDERING DETAILS<br />
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CREDIT/PAYMENT TERMS<br />
All orders must be prepaid until credit terms are established. We<br />
accept Visa, MasterCard, and American Express credit cards. All new<br />
customers are required to prepay their first order. Credit application<br />
is available on our website. www.showdowndisplays.com<br />
ORDER CHANGES & CANCELLATIONS<br />
No graphic or product manufacturing changes will be accepted after<br />
final proof approval. Customer is responsible for all labor and material<br />
costs incurred prior to cancellation and will be billed accordingly.<br />
SHIPPING<br />
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MULTIPLE DROP-SHIP ADDRESSES OR SPLIT SHIPMENTS<br />
A $5.00(G) fee will be added for each additional address, plus all applicable<br />
shipping and handling. Contact Customer Care for the formal drop-ship address<br />
document to complete. Additional fees may apply depending on the request.<br />
SHIPPING<br />
Visit our website for shipping information and packing dimensions. All printed<br />
products ship F.O.B. Ramsey, MN 55303. Special shipping and pricing guidelines<br />
apply to oversized products to ensure product is delivered intact and on time.<br />
RETURN POLICY<br />
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CLAIMS/RETURNS<br />
Any damages or discrepancies must be reported within five days of<br />
receipt of merchandise. We reserve the right to not honor any claims<br />
not reported within five days. Returns will not be accepted after 90<br />
days and cannot be returned without prior authorization from our factory.<br />
Returns may be subject to a 15% restocking fee. Contact Customer<br />
Care for additional processing information about claims or returns.<br />
SUBSTITUTIONS<br />
Due to unavoidable style modifications and enhancements to the<br />
products within this catalog, we may need to substitute a product<br />
with a similar item of comparable cost and style. We reserve the right<br />
to withdraw any product offering without prior notification.<br />
DEFINITIONS<br />
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SETUP FEE - $20.00(G)<br />
The setup fee represents all costs of preparing process-ready artwork for<br />
production, as well as email proofing and two years of archival storage. There<br />
is no setup fee when referencing a previous order within two years of<br />
order placement, for the same item using exact previous artwork.<br />
This setup fee will not be applied to orders placed via our website.<br />
PRODUCTION LEAD TIMES<br />
A production lead time is the amount of time it takes our factory to produce<br />
a finished product once final proof approval is received. Production lead<br />
times are listed for each product on their respective catalog pages and<br />
are subject to capacity and inventory levels. Your order will be scheduled<br />
within our production lead times or with rush service as requested to<br />
meet a required in-hands date. The factory reserves the right to adjust<br />
lead times. Customers will be contacted regarding affected orders.<br />
Production begins upon receipt of:<br />
• Complete purchase order<br />
• Payment/credit approval<br />
• Production-ready artwork<br />
• Final proof approval<br />
Your order will ship on or before the scheduled ship date via<br />
the freight method requested on the purchase order.<br />
QUICK SHIP – 24-HOUR OR 48-HOUR<br />
Completed purchase order, payment and productionready<br />
artwork must be received by 5:00 p.m.<br />
Central. Orders must be placed via our website. Established credit terms or<br />
credit card payment will be due at the time of order placement. Quick Ship<br />
item numbers must be used when placing orders for this program. Order<br />
drop ships from factory on the next business day (24-Hour Quick Ship) or<br />
within two business days (48-Hour Quick Ship) via UPS or FedEx only.<br />
• Proofs are not available; accuracy of the artwork<br />
is the customer's responsibility<br />
• Our factory will not be held responsible for any delays in the shipment<br />
due to discrepancies with the artwork and/or purchase order<br />
• Virtual samples and design services are not available<br />
• Quick Ship items cannot be combined with items that<br />
have regular lead times on any purchase order<br />
• Artwork setup fee is included in the price<br />
• Maximum quantity per order per day, indicated by end-column quantity<br />
• This program is subject to availability<br />
RUSH CHARGES/FEES<br />
For products not included in our Quick Ship program, rush service is<br />
available; this requires a prior approval by Customer Care. All documents<br />
received after 12:00 p.m. Central will be counted as received on<br />
the next business day. Same-day service is not available.<br />
Standard rush charges:<br />
Subtract one business day from product lead time = $75.00(G)<br />
Subtract two business days from product lead time = $125.00(G)<br />
WARRANTY<br />
All of our products are designed to be cost effective and durable. Unless<br />
otherwise stated on the product's catalog page, standard hardware warranty<br />
is a one-year parts and labor warranty, which warrants product against<br />
defects in material or workmanship. Warranties do not cover damage<br />
due to accidents, abuse, or normal wear and tear. Products found to be<br />
defective will be replaced or repaired at the discretion of our factory.<br />
TRADEMARKS<br />
By submitting artwork to our factory, the customer assumes full<br />
responsibility for its use. Our factory will not be held responsible for<br />
submitted artwork that violates applicable laws or restrictions.<br />
190<br />
www.showdowndisplays.com • asi 87188 • PPAI 254687 • SAGE 67383 • PPPC 20101202
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