travelite Catalogue 2018

62
IMPORTANT ADVICE
IMPORTANT ADVICE
GUARANTEE
The manufacturing process of travelite goods is subject
to constant and tight quality control. Raw materials and
hardware are also checked before being declared fit for use.
However, in the unlikely event of a claim, please be aware of
the following:
Depending on the actual product, travelite goods are issued
with a 24 or 36 months guarantee. This guarantee is valid
subject to following standard regulations:
Only defects due to inferior workmanship or raw-material
quality are claimable.
Defects due to improper use, improper levels of induced
stress, accidents, acids/ chemical solvents, extreme
temperatures, water, regular wear and tear, or due to
improper handling/ transport through third parties (such as
e.g. airport handling staff), etc. can not be claimed.
On defective goods there exists a right to claim within the
rules and regulations provided by the law.
Every product hangtag carries an integrated guarantee card.
The completed card, stamped by the retailer, together with
the cashier’s receipt, act as proof of purchase and are to be
kept by the consumer. Should there be no guarantee card
hangtag attached to the product, also only the cashier’s
receipt can act as proof of purchase. However, it must clearly
show the product in question. The guarantee period begins
at the moment a good is purchased.
During the guarantee period, in case of a defect, your
retailer remains your first contact. He will be able to solve
your problems. Due to organizational reasons claims have
to be handled via the retailer. Based on our long years of
experience, we would like to give you the following advice:
After every trip carefully inspect your luggage the moment
you receive it back from your forwarder (airline, shipping
line, bus line, etc.). Should you find transport damage,
you must claim this immediately orally and in writing
at your forwarders information desk. Make sure to get
written confirmation of your claim having been correctly
registered. When filed immediately, transporters usually
compensate fast and generously. To validate your
claim of transport damage, if needed for e.g. insurance
matters, your retailer should also help by issuing a report
or repair cost estimate. To be extra safe, consider buying
additional luggage insurance.
CHECKED
BAGGAGE
Depending on the airline checked baggage will be forwarded
either based on a total weight or piece principle. Additionally,
many airlines have introduced a so-called “maximum size” for
checked baggage.
Weight Principle
This means that up to a certain total weight a passenger can
check in more than just one piece of baggage free of charge.
Individual weights will then be added up and the total must
not be above a maximum limit set by the airline. Once the
limit is exceeded excess baggage fees may apply.
Piece Principle
This means that a clearly defined maximum number of items
can be checked in free of charge. Usually, the maximum
weight of these items is also restricted. For example, current
regulations of Lufthansa allow Economy Class passengers to
check in one item at max. 23 kg. Business Class passengers
may check in two pieces at up to 32 kg each free of charge.
Maximum Size
On top of weight and quantity restrictions, many airlines do
nowadays also set maximum size restrictions. Once a piece
of luggage exceeds the restriction, oversize charges may
apply. Lufthansa, amongst many others, does apply the socalled
“158 cm rule”. Once the sum of total height, width and
depth of a piece of luggage exceeds 158 cm this luggage
may be subject to oversize charges. For example, if a trolley
measures 70 cm tall by 45 cm wide and 25 cm deep then its
added size is 140 cm, which means the limit is not exceeded.
Before buying new luggage or starting a journey we therefore
always recommend to check the terms and conditions of
the forwarder by contacting them directly or via the travel
agency. This will minimize the danger of purchasing or using
unsuitable luggage.