BBInsurance-2017-Annual-Report
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6<br />
Brown & Brown, Inc.<br />
Empowering our teammates<br />
with world-class tools<br />
Investments in technology were a tremendous focus in <strong>2017</strong>. We initiated four<br />
major programs all focused on helping our teammates to better sell and service<br />
insurance. The programs included a systems refresh, process standardization,<br />
enhanced collaboration, and business intelligence, enabling our teammates to<br />
drive even better results. While Brown & Brown is known for our decentralized<br />
sales and service model, and the customer focus that comes with it, these<br />
initiatives allow our offices to concentrate on what they do best—sales and<br />
service. This makes the entire Company more productive and efficient, improves<br />
communication, and enhances our ability to provide outstanding customer<br />
service. We also implemented platforms that enable us to more quickly identify<br />
opportunities for the Company to acquire new customers. We are committed to<br />
using technology’s power to better serve our teammates and our customers.<br />
100<br />
offices upgrading<br />
to new single<br />
agency<br />
management<br />
system
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