Tourism Tattler Issue 1 of 2018

ISSUE 01 | Quarter 1 2018 

IN THIS ISSUE: 

• Accolades • Business & Finance • Conservation • Destinations • Environment • Events • Hospitality • 

• Interviews • Legal • Marketing • Risk • Technology • Transport •

02 Tourism Tattler Trade Journal Quarter 1 2018 Jan/Feb/Mar

Jan/Feb/Mar 

Quarter 1 2018 

Tourism Tattler Trade Journal 03


EDITORIAL 

IN THIS ISSUE: 

ISSUE 01 2018 

PUBLISHER 

Tourism Tattler (Pty) Ltd. 

PO Box 891, Umhlanga Rocks, 4320 

KwaZulu-Natal, South Africa. 

Website: www.tourismtattler.com 

EXECUTIVE EDITOR Des Langkilde 

Cell: +27 (0)82 374 7260 

Fax: +27 (0)86 651 8080 

E-mail: editor@tourismtattler.com 

Skype: tourismtattler 

MAGAZINE ADVERTISING 

ADVERTISING DIRECTOR Bev Langkilde 

Cell: +27 (0)71 224 9971 

Fax: +27 (0)86 656 3860 

E-mail: bev@tourismtattler.com 

Skype: bevtourismtattler 

SUBSCRIPTIONS 

http://eepurl.com/bocldD 

BACK ISSUES (Click on covers to download). 

▼ OCT 2017 ▼ OCT 2017 ▼ SEP 2017 

▼ AUG 2017 

▼ MAY 2017 

▼ FEB 2017 

▼ JUL 2017 

▼ APR 2017 

▼ JAN 2017 

▼ JUN 2017 

▼ MAR 2017 

▼ DEC 2016 

CONTENTS 

ACCOLADES 

08 Grow your Business: Enter the 2018 Lilizela Tourism Awards 

BUSINESS & FINANCE 

10 South African Tourism Statistics: Jan-Dec 2017 

11 The Revenue Journey - Part 4: Choosing Infrastructure 

12 Africa’s Hotel Market: The 2017 Year in Review 

CONSERVATION 

14 African Elephants Signal Marula Harvest Time 

16 Rehabilitating Pendjari National Park 

DESTINATIONS 

18 Discover The Secret Season 

ENVIRONMENT 

20 Responsible and Guilt-Free Hydration in Cape Town 

EVENTS 

21 WTM Africa 2018 - Cape Town 19-20 April 

22 Africa’s Travel Indaba 2018 - Durban 8-10 May 

23 Africa Hospitality Week - Johannesburg 24-26 June 

HOSPITALITY 

24 Tourism Grading Council Introduces New Discounts 

INTERVIEWS 

26 Q&A with Sommelier Taryn Nortje 

LEGAL 

27 The CPA: Supply Chain & Liability 

MARKETING 

28 Unpacking the Solo Travel Trend 

RISK 

30 What every Risk Manager & Insurance Buyer Needs to Know 

TECHNOLOGY 

32 Chatbot Technology in Business Travel 

33 The Rise of QR code in the Travel Industry 

TRANSPORT 

34 Jaguar Charges Ahead With All-Electric I-Pace 

EDITORIAL CONTRIBUTORS 

Derek Martin 

Euan McNeil 

José Pliya 

Liezl Hayes 

Louis Nel 

MAGAZINE SPONSORS 

02 Kenya Tourism Board 

04 Africa Hospitality Week 

07 Aquila Private Game Reserve 

SUPPORTED CHARITIES 

36 Diabetes South Africa 

Martin Janse van Vuuren 

Neil Beaumont 

Samuel Nassimov 

Wayne Troughton 

08 YesPlease! Tours & Transfers 

09 Grootbos Private Nature Reserve 

25 South African Tourism / TGCSA 

Disclaimer: The Tourism Tattler is published by Tourism Tattler (Pty) Ltd and is the official trade journal of various trade ‘associations’ (see page 02). The Tourism Tattler digital e-zine, is distributed free of charge to bona fide tourism stakeholders. Letters to the 

Editor are assumed intended for publication in whole or part and may therefore be used for such purpose. The information provided and opinions expressed in this publication are provided in good faith and do not necessarily represent the opinions of Tourism 

Tattler (Pty) Ltd, its ‘Associations’, its staff and its production suppliers. Advice provided herein should not be soley relied upon as each set of circumstances may differ. Professional advice should be sought in each instance. Neither Tourism Tattler (Pty) Ltd, its 

‘Associations’, its staff and its production suppliers can be held legally liable in any way for damages of any kind whatsoever arising directly or indirectly from any facts or information provided or omitted in these pages or from any statements made or withheld 

or from supplied photographs or graphic images reproduced by the publication. 

Jan/Feb/Mar 


Tourism Tattler Trade Journal 

05

Official Trade Journal and Media Partner to: 

The Africa Travel Association 

+1.202.835.1115 • africatravelassociation.org 

ATA is a division of the Corporate Council 

on Africa (CCA) and a registered non-profit 

trade association in the USA. 

The African Travel & Tourism 

Association 

+44 20 7937 4408 • www.atta.travel 

Based in London, the Atta has members 

in 22 African countries and 37 worldwide. 

National Accommodation 

Association of South Africa 

+27 86 186 2272 • www.naa-sa.co.za 

The NAA-SA is a network of mainly 

smaller accommodation providers 

throughout South Africa. 

Regional Tourism Organisation of 

Southern Africa 

+27 11 315 2420/1 • www.retosa.co.za 

RETOSA is responsible for tourism growth 

and development in the Southern African 

Development Community (SADC) region. 

Southern African Vehicle Rental 

and Leasing Association 

manager@savrala.co.za • www.savrala.co.za 

SAVRALA is the representative voice of 

Southern Africa’s vehicle rental, leasing 

and fleet management sector. 

Seychelles Hospitality & Tourism 

Association 

+248 432 5560 • www.shta.sc 

The SHTA’s primary focus is to unite all 

Seychelles tourism industry stakeholders 

under one association. 

International Coalition of 

Tourism Partners (ICTP) 

www.tourismpartners.org 

ICTP is a travel and tourism coalition 

of global destinations committed to 

Quality Services and Green Growth. 

International Institute for Peace 

through Tourism 

www.iipt.org 

IIPT is dedicated to fostering tourism 

initiatives that contribute to international 

understanding and cooperation. 

The Hotel Show Africa 2018 

TheHotelShowAfrica.com 

Thousands of hospitality professionals 

from around the world will be at 

Gallagher Convention Centre in 

Johannesburg from 25-27 June. 

The Safari Awards 

www.safariawards.com 

Safari Award finalists are amongst the 

top 3% in Africa and the winners are 

unquestionably the best. 


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Jan/Feb/Mar Quarter 1 2018 Tourism Tattler Trade Journal 07

ACCOLADES 

Grow your Business: Enter the 

2018 Lilizela Tourism Awards 

“The Lilizela Tourism Awards give us the opportunity to celebrate trailblazers as well as service 

excellence in the South African tourism industry.” Sisa Ntshona, CEO South African Tourism. 

Entries for the esteemed Lilizela Tourism Awards for 

accommodation establishments and tourism-related products 

and services opened on 1 March 2018. The annual awards 

recognise and reward tourism players and businesses who work 

with tireless pride to deliver world-class products and services, 

growing South Africa’s global competitiveness as a destination in 

the process. 

The Lilizela Tourism Awards have been honouring the 

“best of the best” products, experiences and people in 

the South African tourism sector since 2012. An initiative 

of the National Department of Tourism and spearheaded 

by South African Tourism, the annual awards ceremony is 

always a star-studded and celebratory affair. 

“We are proud that through the Lilizela Tourism Awards, 

we have increased awareness of the important role 

that tourism plays in spurring on economic growth in 

the region. The prestige that is associated with this 

awards initiative is evidence that South African Tourism’s 

ongoing drive to promote service excellence and product 

grading through the Tourism Grading Council of South 

Africa (TGCSA) is yielding positive results for the tourism 

industry,” said South African Tourism’s Chief Executive 

Officer, Sisa Ntshona. 

In 2017, the awards attracted a record number of 1 649 

entries, up by about 40% from 2016’s figure. Tourism 

businesses across the nine provinces are encouraged to 

enter. Accommodation establishments are required to 

be graded with the TGCSA to enter and those yet to be 

graded are encouraged to do so on the website. 

08 Tourism Tattler Trade Journal Quarter 1 2018 Jan/Feb/Mar 

The TGCSA is the only recognised and globally benchmarked 

quality assurance body for tourism products in South Africa. 

Entry to the Lilizela Tourism Awards is free and tourism 

businesses of all sizes are encouraged to enter in a bid to help 

develop, grow and transform the industry. For more information, 

visit www.lilizela.co.za. Entries close on 31 May 2018. 

FREE WINNERS LISTING IN TOURISM TATTLER 

An added bonus for all provincial and national winners of the 2018 

Lilizela Tourism Awards is a free listing in the Q4 edition of the 

Tourism Tattler Trade Journal. 

Click on the image below to view the 2017 winners list.

The Natural Choice 

in 5-Star Luxury 

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Jan/Feb/Mar 




The information below was extracted from data available as at 23 February 2018. By Martin Jansen van Vuuren of Grant Thornton. 

ARRIVALS 

The latest available data from Statistics South Africa is for January to December 2017*: 

Current period 

Change over same period last year 

UK 447 901 0% 

Germany 349 211 12% 

USA 370 747 7.5% 

India 97 921 2.7% 

China (incl Hong Kong) 97 069 -17% 

Overseas Arrivals 2 713 133 7.2% 

African Arrivals 7 559 342 0.8% 

Total Foreign Arrivals 10 285 197 2.4% 

HOTEL STATS 

The latest available data from STR Global is for January to December 2017: 

Current period Average Room Average Room Revenue Per Available 

Occupancy (ARO) Rate (ARR) Room (RevPAR) 

All Hotels in SA 64.8% R 1 221 R 792 

All 5-star hotels in SA 65.2% R 2 275 R 1 482 

All 4-star hotels in SA 66.0% R 1 128 R 744 

All 3-star hotels in SA 65.1% R 940 R 612 


All Hotels in SA -0.4% 3.6% 3.1% 

All 5-star hotels in SA -0.9% 4.5% 3.5% 

All 4-star hotels in SA 1.4% 3.3% 4.7% 

All 3-star hotels in SA -0.2% 1.9% 1.6% 

ACSA DATA 

The latest available data from ACSA is for January to December 2017: 

Change over same period last year Passengers arriving on Passengers arriving on Passengers arriving on 

International Flights Regional Flights Domestic Flights 

OR Tambo International 2.6% -3.2% 2.0% 

Cape Town International 20.9% 5.4% 2.3% 

King Shaka International 2.6% N/A 6.7% 

CAR RENTAL DATA 

The latest available data from SAVRALA is for January to December 2016: 

Current period 


Industry Rental Days 16 936 276 7% 

Industry Utilisation 71.6% 1.5% 

Industry Revenue 5 294 680 207 12% 

For more information contact Martin at Grant Thornton on +27 (0)21 417 8838 or visit: http://www.gt.co.za 


WHAT THIS MEANS FOR MY BUSINESS 

At first glance the increase of 7.2% in overseas tourism seems good but is only on par with the global tourism arrivals average of 7%. Overseas tourism to South 

Africa also slowed down in the second half of 2017. Hotel occupancies remained subdued and growth in average room rates were either on par or below inflation 

i.e. no real growth. Cape Town International Airport continued to benefit from more direct international connections. Overall, the ACSA data shows an improvement 

in the number of passengers arriving on domestic flights in the second half of 2017. 

*Note that African Arrivals plus Overseas Arrivals do not add to Total Foreign Arrivals due to the exclusion of unspecified arrivals, which could not be allocated to 

either African or Overseas.


The 

REVENUE 

Journey 

Part 4 

Now that the revenue team is in place it is time to look at the distribution infrastructure of the property. Selling a 

product requires an infrastructure to put that product on a shelf so customers can buy it. This infrastructure can be 

made up of systems, manual processes or a combination of the two. 

In many cases infrastructure setup is not complicated. Typically it includes 

a system on property, linked to a Central Management System (CMS) 

that connects to different channels like Online Travel Agents (OTA), 

Global Distribution System (GDS) or Central Reservations Offices (CRO). 

Each of these channels puts the product in front of the buyer, thus 

creating an opportunity to ‘revenue manage’ the business. That is, if you 

have chosen the components of your infrastructure carefully! 

Revenue Management Levers 

Fully optimising revenues for a property with limited inventory and a 

perishable product consists of two key areas. Firstly, setting the price for 

the product, and secondly, managing the inventory. Both of these have 

further detailed elements that need to be considered. Pricing strategies 

can be implemented in different formats. For example, there is length 

of stay based pricing where a price is quoted based on the arrival day 

and the length of stay of the booking. If daily pricing is used then a 

different price is quoted for each day of the stay. Finally, if the property 

chooses continuous pricing then any price can be sold between a lower 

and upper rate boundary. 

Inventory management includes two key areas, one is length of stay and 

the second is overbooking. The chosen infrastructure needs to be able to 

handle both of these controls. Length of stay controls may be used at the 

total property level or the room type level. They may also be used at the 

rate level. Overbooking is typically implemented at the house level and 

room type levels, but for optimal revenue management it should also be 

applied at the rate level. 

Choosing Infrastructure Components 

The next step in setting up the infrastructure is to look at booking 

statistics and data. What percentage of bookings come in via OTA, GDS 

or CRO and what goes directly to the property? You want to optimise as 

much of your business as possible, so understanding how the business 

reaches your property is critical. 

For example if most of the business comes directly to your hotel via the 

reservations offices, then you want to have a Property Management 

System that can handle the revenue management levers mentioned 

earlier. If half of your business comes via OTAs, then you definitely want 

to make sure you can revenue manage that channel effectively and 

choose a channel manager that can handle the revenue controls that a 

revenue management system puts in place. 

By Derek Martin. 

Infrastructure components can be a significant investment and you 

should carefully evaluate the options available. 

Infrastructure Opportunity Cost 

After evaluating the functionality of the different infrastructure 

components, pricing has to be reviewed. Often when asking property 

GMs or corporate revenue managers why a certain component was 

chosen, the answer is that there was a budget limitation or the owner 

did not want to spend more money. The question that needs to be asked 

is whether opportunity cost was considered when making the decision 

to go with a certain system. 

What is this opportunity cost? Let’s look at an example. You run a hotel 

with 100 rooms running at 80% occupancy with an ADR of $100. 

OTAs bring 40% of your business. The revenue generated via OTAs is 

calculated as follows: 

• Rooms sold per day: 100 x 80% = 80 rooms 

• Rooms sold via OTA: 80 rooms x 40% = 32 rooms 

• Revenue sold via OTA: 32 x $100 = $ 3,200 

Typical revenue uplift when installing a revenue management system 

is between 5-15 percent. I will use 5% uplift to be conservative. This 

means that if the revenues via OTA cannot be revenue managed, this 

5% uplift on those revenues cannot be achieved. This additional revenue 

that cannot be achieved is called opportunity cost. In the example given 

here the opportunity cost is $3,200 x 5% = $ 160 per day. Per month this 

would be 30 x $160 = $ 4,800. 

To finish our example, the property is evaluating two channel managers, 

Option A which does not integrate with a revenue management system 

and Option B, which integrates fully with a revenue management system. 

Option A is quoted at $ 500 per month flat fee and option B is quoted 

at a transaction cost of $2 per booking. The price for option B, based on 

current booking volume is: 32 rooms x 30 days x $2 = $ 1,920. At first 

glance this makes option B much more costly than option A. After taking 

the opportunity cost into consideration of $ 4,800 it is clear that option 

B is by far the best choice. 

Going for cheap can be a very costly choice! 

About the Author: Derek Martin is the founder and CEO of TrevPAR 

World – a hospitality data analytics company that specialises in revenue 

management. For more information visit www.trevparworld.com 

Jan/Feb/Mar Quarter 1 2018 


11


Africa’s Hotel Market: 

The 2017 Year in Review 

The African hotel market experienced another eventful and evolutionary year in 2017. 

The continent continued to attract new regional and global investment, whilst economic 

and political events, currency shifts and fluctuating tourism demand brought both risks 

and rewards to hotel markets across the region. 

By Wayne Troughton. 

Both upward and downward trends were noticeable across the 

continent in 2017, with more positive conditions in West Africa 

as oil economies geared up in response to a recovering oil price. 

Political instability in several East African countries served to 

dampen those markets in the area, albeit on a temporary basis. 

Here, then, is a brief summary of the top and bottom five 

performers across 14 African cities for 2017, as indicated by STR 

Global. Occupancy rates, Average Daily Rates, rooms sold and 

future supply have all been taken into account. 

Occupancy Rates 

In terms of occupancy growth, Lagos and Accra led the 14 

African cities assessed (vs. Cape Town and Lusaka in 2016) 

as gradual economic recovery in the countries of Nigeria and 

Ghana saw both these cities benefit from increased business 

demand. Growth in Lagos came off a low base, however, and, 

in light of more positive economic projections, should see future 

occupancy rates boosted to former highs. 

Strong growth in Accra (Ghana) propelled occupancy rates to a 

healthy level just above 60%. Other markets showing moderate 

growth included the South African cities of Pretoria, Windhoek 

and Durban, whilst Namibia’s economy revealed signs of 

recovery after poor economic growth in 2016. 

Nairobi’s (Kenya) occupancy performance was the weakest 

of the cities assessed, with a decline in occupancy of 11.1%. 

Here, new supply (an additional 478 rooms, of which 334 

were internationally branded - Four Points by Sheraton, Park 


Inn) coupled with a decline in demand due to the violence 

surrounding the August 2017 elections substantially reduced 

accommodation demand. Dar es Salaam (Tanzania) followed 

Nairobi with a decline in occupancy of 9%. This was driven 

largely by investor uncertainty in new government policy, 

limiting business travel to the city. Additionally, direct flights 

to key tourism destinations reduced leisure demand in Dar es 

Salaam. 

Lower occupancies in Addis Ababa (Ethiopia) and Gaborone 

(Botswana) continued into 2017, following an occupancy 

decline of 10.% and 7.1% respectively in 2016. Although 

supply increased in these cities, demand declined due to political 

unrest (Addis Ababa) and economic challenges driven by mining 

(Botswana). 

Average Daily Rates 

Nine of the cities assessed achieved ADR growth in US Dollar 

terms in 2017, as opposed to only two of the 13 cities reviewed 

in 2016. Windhoek (Namibia) was the market leader followed by 

South Africa’s Cape Town, Pretoria, Sandton and Umhlanga. 

Strong growth in these cities was driven largely by the 

strengthening of the SA Rand against the US dollar (the 

Namibian dollar is pegged against the SA Rand). However, in 

local currency terms, only Windhoek (9.9% growth) and Cape 

Town (7.2% growth) were positioned in the top five growth 

markets. Local currency growth in the Pretoria, Sandton and 

Umhlanga markets was well below inflation (5.4% in 2017).

SNAPSHOT: 

Strongest Growth: 

Lagos 

Greatest Opportunity: 

Accra 

Keep Watching: 

Cape Town and Harare 

In USD terms Lagos showed the biggest decline in ADR of 

19%. The Naira depreciated against the dollar by approximately 

16.5% in July/August 2017 driving ADR in USD downwards. 

In local currency terms ADR increased by 5.4%. Nairobi 

followed Lagos with an ADR decline of 8.4%. Here, increased 

supply coupled with a decline in demand forced hoteliers to 

compromise on rate with a knock on effect for ADR. A similar 

situation was apparent in Dar es Salaam. The former leader in 

terms of ADR growth in 2016, Lusaka was one of the weakest 

performers with negative ADR growth (in USD) of -6.2%. In 

local currency Lusaka’s ADR declined by 13.4%. ADR in Accra 

reduced by 3.2% in terms of USD but grew by 7.6% in local 

currency. 

Rooms Sold 

The economic recovery in Nigeria saw the number of room 

nights sold in its capital city, Lagos, increase by 17.6%. This 

significant increase offset the 2.5% growth in supply . A 

similar situation was experienced in Accra, which saw a rise 

in roomnights sold to 13.7% as the economy emerged from 

a recent slump. Pretoria revealed positive demand increase as 

investment in casinos and commercial office 

space in new nodes drove growth. One of 

the growth leaders in roomnights sold in 

2016, Cape Town showed negative growth 

in 2017 (-0.2%). New supply in the market 

has not yet been included in STR data and 

demand accommodated at such properties 

would therefore not be reflected which has 

influenced a downward trend in demand 

growth. Demand is therefore widely believed 

to have increased. 

Dar es Salaam showed the biggest decline 

in terms of room nights sold in 2017. An 

uncertain investment environment, coupled 

with a ban on the export of unprocessed gold 

and copper ore, did much to deter investors 

over this period. Room nights sold declined by 

almost 6.0% in Addis Ababa, with the State 

of Emergency in Ethiopia (only lifted in August 

2017) limiting opportunities for a recovery in 

visitor demand. The slowdown in the mining 


sector in Gaborone negatively impacted demand in Botswana’s 

capital city, whilst the continued election violence in Nairobi led 

to a 3.3% reduction in total number of rooms sold. 

Future Supply 

The number of hotel projects under construction remains 

highest in Addis Ababa. Several projects expected to come 

online in 2017 experienced delays and should be realised during 

the course of 2018. 

These high levels of new supply (if all completed) are set to 

increase pressure on an already struggling market meaning that 

medium term outlook is therefore subdued. 

Planned supply in Lagos and Nairobi remains high and 

continues to place pressure on competitors. The nodal nature 

of competition in both cities is enabling quality developments, 

offering international standards and value for money, to 

continue to outperform market trends. 

Also nodal in nature, Accra is expected to experience an increase 

in supply of just fewer than 900 new rooms. A large proportion 

of this supply will be positioned in the expanding airport node. 

The pace of growth in the city, combined with new oil and gas 

related investment is expected to limit the impact of the new 

supply on occupancy rates. Competitive pressure is therefore 

expected to be short term. 

About the author: Wayne Troughton is CEO of African-based 

specialist hospitality, real estate and leisure consulting company, 

HTI Consulting. 

About HTI Consulting: In 2017 HTI conducted 40 studies 

across 20 cities in Africa, venturing into both new territories 

(including Senegal, Guinea, Niger and Benin) as well as 

established markets (Nairobi, Accra, Dar es Salaam, Kigali, 

Liberia and Addis Ababa). 

For information information visit www.hticonsulting.co.za 

Jan/Feb/Mar 



CONSERVATION 

African Elephants 

Signal Marula 

Harvest Time 

By Liezl Hayes. 

Once each year, when the elephants come, villagers 

in and around Phalaborwa in South Africa’s 

Limpopo province gather to harvest fruit for the 

production of 

Africa’s most 

awarded 

liqueur. 

During the months of February/March each year 

hundreds of African Elephants descend on the marula 

trees of the Valley of Olifants in the Lowveld of 

Limpopo. This serves as a signal to local villagers that 

it is time to harvest the ripened fruit for their biggest 

global export, Amarula liqueur. 

The marula fruit harvest is led mostly by the women of 

the region, which is rich in natural and cultural heritage 

and includes 25 local villages, as well as game farms, 

wildlife sanctuaries and tribal land, stretching into the 

Kruger National Park. 

This year, elephant families trekked here to repeat their 

annual feast of fruit-laden marula trees, some of which 

reach up to nine meters in height. 

It is a spectacular sight that will not endure if we fail 

to conserve these majestic creatures. Today only about 

350 000 African Elephants still survive in the wild. 

Their numbers are dwindling year on year due to illegal 

poaching that is claiming on average 96 elephant lives 

per day. But we are fighting back. 

When the elephants have had their fill, the locals collect 

the fallen marula fruit to sell to the Amarula plant in 

Phalaborwa, with the blessing of the local tribal chiefs. 

A select few also assist with the meticulous fruit 

sorting, which is normally accompanied by the singing 

of traditional songs. This process has been the practice 


CONSERVATION 

About the author: Liezl Hayes is the Regional Brand Manager 

at Amarula. 

since the inception of Africa’s prized liqueur in 1983, and 

provides financial benefit to 60 000 people annually. 

Apart from selling fruit to Distell, the locals also use every 

bit of the tree for various purposes. Fruit skins are used 

as crop fertilizer, whilst the bark is used in traditional 

medicine to treat stomach ailments. The oil derived from 

the fruit kernels is used extensively too, added to beauty 

products and used for cooking and food preservation. 

Once the sun-ripened yellow fruit is collected, it is destoned, 

crushed and fermented. After fermentation, the 

marula liquid is distilled and aged in French oak barrels 

for at least two years in the Western Cape. Dairy cream is 

added to provide a rich, velvety texture. It is then shipped 

off to 103 countries around the world. 

With elephants being so central to the marula ecosystem, 

the Amarula brand has since 2002 played a pivotal role 

in the conservation of the endangered African Elephant 

in South Africa. The Amarula Trust and its conservation 

partners Wildlife Direct have ramped up efforts to raise 

awareness about elephant poaching with several global 

campaigns, including the acclaimed “Name Them, Save 

Them” and “Don’t Let Them Disappear” campaigns. 

Amarula has received numerous international awards 

for its unique product, packaging and extensive work in 

elephant conservation. 

For more information visit www.amarula.com 

Jan/Feb/Mar 



15

CONSERVATION 

Rehabilitating 

Pendjari National Park 

Good news for conservation in Africa is that the Presidency of the Republic of Benin and the 

conservation NGO African Parks have signed a 10-year renewable partnership to revitalise, 

rehabilitate and develop Pendjari National Park, one of the largest remaining protected reserves in 

West and Central Africa. 

By José Pliya. 

A total investment of USD$26 million over 10 years will be 

used to protect and develop the Park spanning 4,800 km 2 . The 

revitalisation of Pendjari National Park is one of the 45 flagship 

projects of the ‘Revealing Benin’ investment programme, 

announced by the Presidency of the Republic of Benin in 

December 2016, and is the eleventh park under management by 

African Parks on the continent. 

Revitalising an Exceptional Wildlife Reserve 

Pendjari National Park, located in the north-west of Benin, is part 

of the WAP complex (W-Arly-Pendjari) spanning Benin, Burkina 

Faso and Niger. It is the largest remaining intact ecosystem in the 

whole of West Africa and the last vast refuge for West African 

wildlife. Pendjari is home to elephant, buffalo, lion, cheetah, 

antelope and many other species (hippo, tsessebe, Buffon’s kob 

and Defassa waterbuck to name a few). 

However, this exceptional reserve faces major threats including 

poaching, demographic pressure on surrounding land, as well 

as exponential resource erosion. As a result, the Presidency of 

the Republic of Benin has quickly put in place a plan to revitalise 

and protect the Park, as part of its investment programme 

‘Revealing Benin’. In a progressive step the Government of Benin 

is committing $5.9M over 10 years, and initial start-up funds are 

being provided by several donors including the Wyss Foundation 

who made a significant multi-year challenge grant to African 

Parks to bring new parks under management. 

A Long-term Partnership 

By signing a partnership agreement, the Presidency of Benin and 

African Parks set a goal of doubling the Park’s wildlife populations 

within the next 10 years. The action plan for the Park aims to 

develop responsible tourism, and to ensure the economic and 

social development of the region. Three main work streams have 

been identified: 

1. Security and Protection. Securing Pendjari is the main 

priority of the agreement. A special brigade will be set up, 

with the recruitment of 10 officers, non-commissioned 

officers and specialised technicians, along with the training of 

90 guards. A communications and geolocation network will 

cover the entire site, and all information will be centralised 

24 hours a day at the operations coordination centre. A 190 

km perimeter fence, 150 km of roads, an operational base, 

staff quarters, three guard posts and three small airfields will 

also be constructed. 

2. Conservation of Biodiversity. In order to ensure the 

success of this partnership, an inventory of all animal species 

will be carried out every two years. A telemetric or specific 

monitoring system of key species such as elephants, lions, 

leopards and cheetahs - the prize species of Pendjari - will be 

implemented. Scientific research will also be fostered through 

close collaboration with Beninese and foreign universities 

and research organisations. 


CONSERVATION 

BENIN 

FAST FACTS 

Benin, a French-speaking West African nation, 

is a birthplace of the vodun (or “voodoo”) 

religion and home to the former Dahomey 

Kingdom from circa 1600–1900. In Abomey, 

Dahomey’s former capital, the Historical 

Museum occupies two royal palaces with 

bas-reliefs recounting the kingdom’s past and 

a throne mounted on human skulls. Pendjari 

National Park lies to the north of Benin. 

Capital: Porto-Novo 

Dialing code: +229 

President: Patrice Talon 

Currency: West African CFA franc 

Population: 10.88 million (2015) World Bank 

Source: Wikipedia 

3. Sustainable Economic Impact and Community 

Development. A unique tourist offering will be developed, 

with the objective of increasing visitors from 6,000 to more 

than 9,000. The challenge is to generate more direct revenue 

for the management of the Park, and to do so, African Parks 

will redevelop and manage the hotel and lodge in Pendjari. 

Due to growing demographic pressure (the human population 

surrounding Pendjari is expected to increase from 50,000 in 2017 

to more than 65,000 in the coming 10 years), the integration 

of local communities in the project is crucial for the long-term 

conservation of the Park. 

Almost 400 direct jobs will be created, with training given to 

the guards and to professionals of the tourist industry, including 

guides, reception staff and drivers. Outcomes are also expected to 

be positive for local crafts, local businesses and markets. 

Potential for a Major Tourist Destination 

Tourism is one of the strategic sectors targeted by the ‘Revealing 

Benin’ programme, the objective being to take advantage of 

the historical, cultural and natural heritage of Benin to develop 

a tourist industry that provides strong economic outcomes and 

jobs. Beyond the exceptional fauna and flora, the Afro-Portuguese 

architecture of Porto-Novo, or the memorials of the slavery trade 

in Ouidah, are prime examples. The preserved coastline is also a 

solid asset for a qualitative ecotourism offer. 

ABOUT THE REVEALING BENIN PROGRAMME 

With a budget of 9.039 trillion FCFA (€13.78 billion) over the 

next five years, this programme will raise investment to 34% of 

GDP (compared to 18.8% currently) through a collaboration with 

private sector partners, who will provide 61% of the programme’s 

total planned investment. Discover more on RevealingBenin. 

com. 

ABOUT AFRICAN PARKS 

African Parks is a non-profit conservation organisation that takes 

on the complete responsibility for the rehabilitation and long-term 

management of national parks and protected areas in partnership 

with governments and local communities. 

With the largest counter-poaching force and the most amount 

of area under protection for any one NGO in Africa, African 

Parks manages 11 national parks and protected areas covering 

6.5 million hectares in eight countries: Benin, Central African 

Republic, Chad, the Democratic Republic of Congo, the Republic 

of Congo, Malawi, Rwanda and Zambia. 

For more information visit african-parks.org. 

About the author: José Pliya is a Director of the National Agency 

for the Heritage and Tourism of Benin. www.revealingbenin.com 

Jan/Feb/Mar 



17

DESTINATIONS 

The Secret Season ~ a magical time of the year when the landscape surrounding South Africa’s Overberg 

region in the Western Cape bursts forth to showcase its rich flora and fauna. The season runs from May 

to July and the best place to experience natures’ temperate winter wonderland is located a mere 

2-hour drive from Cape Town. 

ERICA IRREGULARIS 

Find out more about the unique pink blossoms of 

the Erica irregularis found nowhere else in the world. 

Watch as the hills around the Reserve burst into a 

flurry of beautiful colour and form an intricate part 

of the Cape Floral Kingdom. 

CAVE TOURS & MUSSEL FORAGING 

Explore the hidden secrets of ancient coastal caves 

overlooking some of the most pristine beaches in 

the Western Cape. Forage for mussels with one of 

our knowledgeable guides and prepare them with 

one of our executive chefs. 


DESTINATIONS 

Be inspired. Watch this awesome 2-minute video clip. 

wakened by the glow of stunning Autumn 

sunsets, the fynbos fields come alive with 

vibrant colour to welcome the Southern Right 

Whales after their long journey to South 

Africa’s warmer shores. 

In the heart of this majestic floral kingdom 

along the Whale Coast Route lies a private 

nature reserve dedicated to sustaining this 

delicate world heritage site. 

Tucked away in the middle of this beautifully 

orchestrated symphony of nature lies 

Grootbos Private Nature Reserve - your 

gateway to the Secret Season. 

MARINE SAFARIS 

Experience the wonder of the Marine Big-5 as they 

gather in the abundant warm waters of Walker Bay. 

Be dazzled by the Cape Fur Seal, Great White Shark, 

Indo-Pacific Bottlenose Dolphin, African Penguin, 

and Southern Right Whale while on a Grootbos 

educational Marine Safari. 

HONEY EXPERIENCE 

Head out into the veld with the Reserves’ very own 

beekeeper to learn about the Grootbos hives, how 

the golden honey is made, and get the chance to 

harvest your own Single Blossom Erica irregularis 

honey amongst thousands of buzzing bees. 

Jan/Feb/Mar 



19

ENVIRONMENT 

Responsible & Guilt-Free Hydration 

Under 2 hour’s drive from Cape Town 

As a travel trade partner to South Africa’s Western Cape tourism industry, and one of the top-ten 

executive partners to Cape Town Tourism, Aquila Private Game Reserve and Spa take the water crisis 

in Cape Town very seriously. 

The Breede Valley municipal region – where the the 10,000 

hectare conservancy is situated between the dramatic Langeberg 

and Outeniqua Mountains in the Southern Karoo – has not been 

flagged as a water crisis zone as per the Cape Town Metropole 

situation. But, being a big-5 safari destination in Touws River, 

Aquila has remained true to its conservation ethos since inception, 

namely that as a Karoo-based property it has treated this precious 

commodity with respect and sustainability. 

As an internationally recognised Imvelo award winner for 

sustainable tourism measures implemented by a large tourism 

establishment, Aquila is recognised for its water and energy 

management. 

Water saving measures that have been undertaken at the reserve, 

include: 

• Clear messaging on all confirmed bookings prior to arrival to 

ensure guests use water sparingly during their Aquila visit. 

• The instalation of in-room ‘water crisis’ notifications to provide 

guests with tips on how to use less water during their stay. 

• Towels only replaced at the request of the guest during an 

overnight stay. 


• Bath plugs removed from rooms that have both a bath and 

shower option – with clear notices requesting that guests take 

a two minute shower rather than a luxurious bath. 

• Communal areas make use of non-potable water (only when 

absolutely needed), and key messages have been posted at 

communal areas to make visitors aware of water usage policies. 

• All communal gardens have been changed by removing 

vegetation that require excessive water, and replaced with 

succulents, which occur naturally in the Karoo. 

Further measures to reduce bulk water consumption are 

continually being investigated. For example, when Aquila had to 

do mandatory repairs and maintenance to the swimming pool, 

they made use of innovative water bladders, at a major cost, to 

ensure that not a single drop of water was wasted. The entire 

35m pool was emptied into large water bladders, and after 

repairs, refilled with the very same water. 

Karoo water supply management and infrastructure is complicated 

and fragile. Aquila uses a mix of municipal supplied potable 

water, its own limited supply of groundwater, rain water, and 

non-potable water. 

In conclusion, although Aquila treats the resource with utmost 

respect, the municipal boundaries of the Cape Town water crisis 

management zone do not apply to the Touws River region or to 

Aquila private game reserve. 

It is with this in mind that Aquila is inviting guests to enjoy a 

responsible and guilt-free shower, swim and spa treatment – 

under two hours’ drive from Cape Town. 

For more information visit www.aquilasafari.com

EVENTS 

Cape Town 19-20 April 

WTM Africa 2018: Bigger, Better & Bolder 

The Cape Town International Convention Centre will once again open its floor to over 600 exhibitors and a 

host of quality influential buyers from key source markets around the globe from 19 to 20 April 2018. 

WTM Africa 2018 will once again show growth across the number 

of exhibitors on its floor, the number of buyers in attendance, a 

large global media contingent and stakeholders from both the 

inbound and outbound travel trade. 

“Africa has long been identified as a continent bursting with 

potential within the the tourism and travel sectors. WTM Africa 

is further recognition of this potential and in 2018, we’re ready 

to welcome more exhibitors from Africa than ever before,” says 

Chardonnay Marchesi, South Africa Portfolio Director for Reed 

Exhibitions’ Travel, Tourism & Sports Portfolio. 

Global media too have confirmed their attendance at WTM Africa 

2018, including Tourism Tattler. 

“WTM Africa would like to thank its generous sponsors, including 

AKTV, the Mauritius Tourism Board, MaMere, The Westin Cape 

Town, OmniTech Solutions, Mother City Hikers, City Sightseeing 

and Go Turkey Tourism,” says Marchesi. 

Don’t miss out on all the latest details and the opportunity to 

attend this year’s show in Cape Town: Register free of charge 

online by visiting www.africa.wtm.com 

Thus far, we are on track to exceed our 2017 buyer registration 

applications, including hosted buyers and Buyer’s Club members. 

We have seen a significant increase in exhibitors and have as 

such, opted to expand the floor space used for stands at the 

Cape Town ICC for WTM Africa in April 2018. 

“We’re in for multiple new initiatives at WTM Africa 2018, 

including the ultimate opportunity, WTM Africa Festivals,” 

explains Marchesi. “WTM Africa Festivals will give everyone 

the opportunity to socialise after the traditional working hours 

in a fun and vibrant atmosphere. All attendees will experience 

the culture, hospitality and cuisine with each hosting exhibitor 

offering something unique.” 

WTM Africa Festivals will kick off from 4:30pm on Wednesday 18 

April. All destinations or exhibiting companies should celebrate 

festivals during WTM Africa. 

A wide range of prizes, valued at over R100 000, are also up for 

grabs, including those from Legend Lodges, Aquila Private Game 

Reserve, Cape Sidecar Adventures, Marine Dynamics, and Zulu 

Nyala. 

Jan/Feb/Mar 



EVENTS 

Durban 08-10 May 

Be Part of Africa’s Travel Indaba 

An impressive array of tourism destinations and products await visitors at the show for African 

travel fanatics. 

A treasure chest of small “gems” offering the modern 

traveller unforgettable African experiences, plus plush luxury 

establishments that redefine the meaning of five-star travel – 

that’s just a taste of the variety that’s on offer at this year’s Africa’s 

Travel Indaba, which will shine a spotlight on the continent’s finest 

tourism products and services from 8 to 10 May 2018. 

The 2018 edition of the continent’s largest and longest-running 

travel showcase, brought to you by South African Tourism, is 

expected to see about 7 000 exhibitors, travel buyers, journalists 

and tourism industry professionals converging on the Inkosi 

Albert Luthuli Convention Centre in Durban, KwaZulu-Natal. 

There, they will explore the vast array of opportunities being 

offered by the rapidly growing African tourism economy, which 

is riding high after recording 8% average growth in international 

arrivals in 2017. 

The three jam-packed tradeshow days will be preceded by a day 

of workshops and talks on 7 May 2018, known as the Business 

Opportunity Networking Day (BONDay). This year, there will also 

be a special focus on Nelson Mandela to mark the centenary of 

the global icon’s birth. 

With this year’s theme of Africa’s Stories, Your Success echoing 

South African President Cyril Ramaphosa’s inspiring “send me” 

call to action, Africa’s Travel Indaba is gearing up for another 

lively trade show with a refreshed look and feel and a renewed 

impetus, says South African Tourism’s Chief Executive Officer, Sisa 

Ntshona. 

“The modern traveller is looking for a travel experience that is 

distinctive and authentic, and travel in Africa offers exactly that: 

an unforgettable experience that leaves you with stories to tell. It 

is these real, incredible African stories that inspire our continent’s 

world-class tourism products and drive their business forward,” 

says Ntshona, elaborating on the theme. 

The exhibition has undergone a complete brand transformation, 

launched at last year’s show. Ntshona says that the new look 

for Africa’s Travel Indaba was not just about updating and 

modernising the brand; it was also designed to refresh the trade 

show and maximise business success for participants over the 

three days of the exhibition. 

“The Indaba was originally a typical exhibition show, with a few 

presentations and events scheduled in between, but we have 

now developed a more robust African conference, workshop and 

event schedule for this year’s event,” explains Ntshona. 

“This will provide the latest insights and intelligence to help 

businesses to not only buy and sell travel, but also to inspire them 

to innovate and take advantage of global trends and opportunities 

arising from the fourth industrial revolution.” 

According to Ntshona, participants have many enhancements 

to look forward to at Africa’s Travel Indaba 2018, including an 

impressive speaker line-up of African thought leaders, 45 new 

first-time exhibiting small businesses and a celebration of the 

centenary of Nelson Mandela’s birth. 

Africa’s Travel Indaba comes hot on the heels of South African 

Tourism’s Meetings Africa trade show. The exhibition recently 

concluded its 13th edition at the Sandon Convention Centre, 

attracting some 3 000 global and African delegates to explore 

Africa as a business events destination. 

Exhibitors, buyers and media are invited to register by visiting 

www.indaba-southafrica.co.za. 


EVENTS 

Jozi set to Attract Thousands of Africa’s 

Hospitality Professionals this June 

Johannesburg 24-26 June 

Africa Hospitality Week 2018 brings three 

exciting exhibitions and two conferences under 

one roof to serve sub-Saharan Africa’s growing 

hotel, restaurant and catering sectors 

This event is set to bring together the suppliers, 

buyers and thought leaders to Johannesburg, 

South Africa from June 24-26. 

With 63 million international arrivals in Africa last 

year, up 8 per cent year on year and larger than 

the world average, the hospitality sector is one 

of the continent’s biggest commercial successes 

– and it’s set to continue. 

Global brands are opening new hotels in 

unprecedented numbers and 2017’s big hitters were Hyatt Hotels 

and Resorts, Hilton Worldwide, Pearl of Africa Hotel, Dubai-based 

luxury resort company One&Only, and America’s luxury chain 

Marriot. And that investment and growth is continuing in 2018. 

African Hospitality Week 2018 brings together the world’s leading 

suppliers with more than 15,000 decision makers at Africa’s three 

key exhibitions: 

• The Hotel Show Africa brings global exhibitors showcasing 

products across interiors, lighting and design, technology, 

security, catering equipment and more. 

• Africa’s Big 7 is the continent’s leading food & beverage event 

since 2001 where visitors source new ingredients, finished 

products, processing, packaging and logistics solutions. 

• And new for 2018, iHost is the showcase for suppliers of 

the innovative technologies and equipment for foodservice, 

catering and back of house operations. 

Christine Davidson. 

“Hotel room numbers has been growing strongly 

thanks to increased investment, visitor numbers 

are up with a more than 70-percent occupancy 

across East, West and Southern Africa this year,” 

said Christine Davidson, Vice President of dmg 

events, organiser of Africa Hospitality Week 

2018. 

But the growth is not solely in the luxury sector, 

says Davidson: “Alongside new four and five-star 

hotels, investors are turning their attention to 

mid-scale market development opportunities.” 

Africa Hospitality Week 2018 includes two 

conferences which run over the three days 

bringing expert speakers and panelists from around the world 

to The Hospitality Leadership Forum and The Food Leadership 

Forum. 

Africa Hospitality Week is supported by host partner South African 

Tourism and leading tourism industry associations including: 

• Federated Hospitality Association of Southern Africa. 

• Restaurant Association of South Africa 

• World Association of Chefs’ Societies. 

• Guest House Accommodation of South Africa 

• National Accommodation Association of South Africa. 

For more information visit www.africahospitalityweek.com 

Jan/Feb/Mar 


Proud Media Partner to 

The Hotel Show Africa 2018 


23

HOSPITALITY 

Tourism Grading 

Council Introduces 

New Discounts 

South African tourism establishments can 

save up to 90% on the cost of grading 

from 1 February 2017 and receive all the 

benefits of being star-graded, thanks to 

changes to the Tourism Grading Support 

Programme. 

From February this year, the Tourism Grading Council of South Africa 

(TGCSA) will be administering this programme and introducing 

attractive new discounts to bring new players into the system while 

incentivising existing members to maintain their grading status. 

The programme was introduced by the National Department of Tourism 

(NDT) in 2015 to encourage more accommodation establishments and 

venues to become graded, while empowering emerging players and 

accelerating the transformation of the sector. 

“We welcome this important oversight role entrusted to us by the 

department, which will further help remove the barriers – chiefly, cost – 

that may be preventing particularly smaller businesses from becoming 

graded,” said Sisa Ntshona, CEO of South African Tourism. 

“We hope the attractive discounts will incentivise them to become a 

member of the TGCSA family and enjoy the many benefits of being 

graded, from enhanced visibility by being listed on the Grading 

Council’s website to its extensive Basket of Benefits. The public will 

benefit from having more star-graded options to choose from, and the 

tourism businesses themselves will now find it more affordable to be 

graded and become a formal part of the tourism ecosystem.” 

The TGCSA allocates star gradings to establishments based on their 

service offerings, providing local and international visitors with an 

internationally benchmarked assurance of quality. 

The pilot phase of the programme, which forms part of the 

department’s Tourism Incentive Programme, offered rebates on the 

grading assessment fees paid to the TGCSA. The rebate system will 

now be replaced by an upfront discount on assessment fees as part of 

the TGCSA’s improved online grading application process. 

The changes mean that graded establishments can save up to 90% 

of their membership fees for a period of three years if they meet 

programme criteria (such as tax and BBBEE compliance) and are Tourism 

Levy South Africa (TOMSA) members. The 1% TOMSA levy collected by 

accommodation and meetings establishments is used to augment South 

African Tourism’s annual budget allocation to market South Africa. 

For more information on the project, visit tourism.gov.za or contact: 

Nelisiwe Yengwa 

Mputle Seloane 

Operations Manager TGCSA Programme Director NDT 

011 895 3000 012 444 6429 

nelisiwe@tourismgrading.co.za mseloane@tourism.gov.za 


Frequently Asked Questions 

Q: Who will qualify for the discounted grading? 

A: All establishments who meet the qualifying criteria can access the discount either at point of initial application or upon renewal of membership. 

Q: Do I have to courier the tax clearance certificate to the TGCSA? 

A: The tax clearance certificate has to be uploaded online as part of a new application or renewal application for all establishments who want to 

access the discount. 

Q: Do I have to comply with all conditions of the discount in order to qualify? 

A: Yes, all conditions are mandatory to qualify for the discount. 

Q: When does the discount commence? 

A: All discounts will be applied effective 01 February 2018 for NEW and RENEWAL membership applications. 

Q: What happens if I have not yet paid my invoice, will you apply the discount before I make payment? 

A: All discounts will be applied effective 01 February 2018 for NEW and RENEWAL membership applications that meet the qualifying criteria. 

Q: What happens if I don’t meet some or all the conditions for the discount? 

A: Establishments must meet ALL the requirements in order to qualify for the discounted grading fee. Failure to meet any of these requirements 

will result in the standard membership fees being applicable.

Grow your business, 

earn your stars and 

get up to 90% off. 

Visit www.tourismgrading.co.za 

Jan/Feb/Mar 


Tourism Tattler Trade Journal 25 

10027388_TGCSA 2018_Q1 Trade_297x216_01.indd 1 

2018/03/28 3:11 PM

INTERVIEWS 

Q&A with 

Sommelier 

Taryn 

Nortje 

One of South Africa’s most aspiring female sommeliers, 28-year-old Taryn Nortje, recently joined the 

award-winning Restaurant Mosaic team headed up by award-winning Chef Chantel Dartnall. 

Q: 

What’s your background? 

A: I was born in Carletonville and grew up in the North West 

Province. My family now lives in Hermanus. Growing up I loved 

going to the theatre, writing, directing and acting in school plays. 

My favourite subjects were Speech and Drama and Geography 

and I initially studied a Bachelor of Arts at Rhodes University. 

Q: How did your love affair with wine and your journey to 

becoming a sommelier begin? 

A: I was waitressing in the Hemel-en-Aarde Valley and loved 

the idea of being able to explain the wines a little better to the 

guests. I completely immersed myself into the world of wine. 

After I’d completed my first wine course I knew my life would be 

dedicated to wine. 

Q: What does the training involve and what are the 

attributes needed to become a sommelier? 

A: I’ve worked in restaurants a lot which built the foundation of 

my career as a sommelier. Sommeliers need to taste as much wine 

as possible, have an enquiring mind and must be prepared to 

learn all the time. It’s a profession we spend our lives attempting 

to master. I hope to inspire more woman to enter the field and 

urge more establishments to support the growth of female 

sommeliers. 

Q: What have you studied (wine wise)? 

A: I completed the Advanced Garagist winemaking course 

through the Faculty of Oenology and Viticulture at the 

Stellenbosch of University; the Front of House Course at the 

Cape Wine Academy; Certificate Course, Cape Wine Academy; 

Wine and Spirits Education Trust Level 3 with merit and Cape 

Wine Academy Diploma. I am also preparing to join the Court of 

Master Sommeliers. 

Q: What about wine trends? 

A: Firstly, I’m so excited that more and more people are drinking 

Chardonnay. Cab Franc is so in right now. There’s also the 

controversial natural wine “movement” which has no official 


guidelines. Trends will come and go, but a well-made wine will 

never go out of fashion. 

Q: What are some of the mistakes people make with wine? 

A: A common misconception many people have is that in order 

to enjoy wine you have to know a lot about it. My goal is make 

wine less intimidating and more accessible to people. 

Q: Why is matching wine and food important? 

A: If it grows together it generally goes together, these are the 

classic pairings we have all grown to know and love but something 

really interesting happens when we start using our senses. Taking 

the texture or temperature of the food/and various wine styles 

into consideration when building a harmonious pairing. I love 

vertical pairings, almost contrasting the elements between the 

food and wine will at the same time illuminate the nuances in 

each. That’s where you’ll stumble upon the most rewarding taste 

sensations. 

Q: Are more young people becoming involved in wine? 

A: Most definitely! Wine shows are now major events on social 

calendars and more and more wine clubs are starting up. Even 

boutique wine stores have started arranging pop-up wine tastings 

outside their stores on weekends. 

Q: What would you say to someone who wants to become 

a sommelier or become more familiar with wine? 

A: A sommelier’s main role is to provide a professional service; 

to advise/guide the guests through the wine list. Ultimately 

enhancing the guest’s experience at the restaurant. I like to ask 

my guests what they enjoy drinking and then I work around that, 

cultivars, styles of wines and price points. As a sommelier you 

have to be really good at reading people. It takes a lot of studying, 

emotional stamina and patience in order to be a great sommelier 

and great sommeliers teach their colleagues about wine. Humility 

is key! 

You can find Taryn on Instagram @taryn_thesomm and 

Restaurant Mosiac at www.restaurantmosaic.com

LEGAL 

SUPPLY CHAIN & LIABILITY 

What is this so-called ‘supply chain’ referred to in the Consumer 

Protection Act (CPA) and what are the liability implications? 

Should suppliers be worried? 

Supply chain is defined in the CPA as follows, so you can see that 

it is very broad and all encompassing: 

‘The collectivity of all suppliers who directly or indirectly contribute 

in turn to the ultimate supply of those goods or services to a 

consumer, whether as a producer, importer, distributor or retailer 

of goods, or as a service provide’ 

However liability is not ‘automatic’ – the claimant will still have to 

prove either breach of contract or negligence, the latter including 

the issue of duty of care. The exception is section 61 of the CPA 

in terms of which such negligence is not required and liability is 

absolute – your mere involvement/presence in the supply chain is 

enough! 

Here is a very brief summary thereof: 

• It applies to (1) the ‘supply of unsafe goods’; (2) ‘product failure, 

defect or hazard’; (3) ‘inadequate instructions or warnings 

provided to the consumer pertaining to any hazard arising 

from or associated with the use of any goods’ – Scary indeed 

and bear in mind that the latter will include not only verbal 

instructions but also stickers/labels on the goods in question 

and such stickers/labels may well be outdated or so warn away/ 

faded as to not be legible! 

• It must be borne in mind that such goods or product can include 

vehicles hired and many events that fall under the heading 

‘adventure tourism’ e.g. white water rafting, canoes, quad 

bikes (including e.g. defective helmets) and the instructions 

that accompany these/are issued by the supplier(s) i.e. parties 

engaged by the travel agent, tour operator or DMC - third 

party suppliers (‘TPS’) 

• Even though the travel agent, tour operator or DMC may not 

have ‘produced’ such goods or product, it can be deemed to 

fall in that category if, as part of the services they provide, they 

‘supply, install or provide access to any goods’ e.g. something 

as simple as chair in a conference room, food or parking. 

• The liability is extremely wide and pertains to ‘harm’ defined 

as including the following: (1) ‘death or injury’; (2) ‘illness’; (3) 

‘any loss of or damage to movable or immovable property’; 

(4) ‘economic loss’ – the latter will be inclusive of e.g. loss of 

income! 

• The liability is also joint and several and this means it can be 

apportioned between all the parties involved in the supply 

chain. 

• There are exceptions (Section 61 (4)) but it is better not to rely 

on that only and remember the defendant will still have to 

prove it. 

It is therefore imperative for the travel agent, tour operator or 

DMC to: 

1. Have proper up to date T&C; 

2. Indemnities; 

3. Contracts with TPS which MUST include indemnities and a 

proper vetting of the TPS reputation & risk management; 

4. Have insurance; 

5. Bring to the attention of all pax all risks pertaining to the trip 

of which they are aware, should be aware and in compliance 

with: 

• Section 41 (make sure your advertising, T&C, booking form 

etc is not misleading and clarify an ‘misapprehensions’ 

immediately); 

• Section 48 (make sure your advertising, T&C, booking form 

etc is not misleading or ‘deceptive’); 

• Section 49 (unusual risks; risks not reasonably expected or 

that may result in serious injury or death must be explained 

and drawn to the attention of the pax in plain language, 

conspicuously and acknowledged by the pax and as early 

as possible!!) and; 

• Section 51 (Restates the sections above BUT adds that 

liability may not exclude or be limited to gross negligence) 

– this is where the in depth and detailed customer briefing 

is a very important document. 

Disclaimer: This article is intended to provide a brief overview of legal matters pertaining 

to the tourism industry and is not intended as legal advice. © Adv Louis Nel, 'Louis The 

Lawyer', March 2018. 

Jan/Feb/Mar 



MARKETING 

All By Myself 

Unpacking the 

Solo Travel 

Trend 

By Samuel Nassimov. 

Solo travel is proving to be a popular 

pursuit amongst those over 50. 

Over 84 percent of solo travellers are 

between the ages of 51 and 70, while only 

4 percent are under 30. 

Image via Flickr by Roderick Eime 

Solo travel has been on the rise in recent years and is one of 

the hottest trends for 2018, with roughly one in four people 

saying they will travel alone this year. 

It’s not surprising when you consider the advantages of 

travelling alone which include: no disagreements over 

destinations, being able to explore a location at your own pace 

and, of course, that liberating sense of freedom. 

This trend is being driven by women, with a survey by Solitair 

Holidays showing that 72.4% of women are likely to travel 

alone, compared with just 27.6% of men. 

Solo Traveller - a website where people who share a passion for 

traveling alone exchange tips, suggestions and encouragement 

– recently asked its readers why more women travel alone 

than men. The responses ranged from women being more 

adventurous, to women being more comfortable with being 

on their own. Female readers were also asked why they travel 

on their own and 46% said freedom, independence and the 

chance to do what they want when they want; 22% said they 

weren’t willing to wait around for others; and 15% said to 

challenge themselves and gain confidence. 

Solo travel is also proving to be a popular pursuit amongst 

those over 50, with the Solitair Holidays survey revealing that 

more than 84% of people who go solo on holiday are between 

the ages of 51 and 70, with only 4% being under 30. 


In terms of where solo travellers like to go, 53% prefer 

international trips versus only 2% being interested in domestic 

travel. 

Furthermore, according to online booking and management 

software provider, Trekksoft, the most popular destination to 

visit is Europe, followed by Mexico, the Caribbean and America. 

However, inbound tour operators in Africa are beginning to 

notice an uptake in solo requests coming through from the 

North American market. 

This may be due to 82% of solo travellers saying they like 

exploring the off-beaten path when travelling. Other activities 

enjoyed include seeing top sights (71%), visiting museums 

(59%), meeting locals (55%) and meeting other travellers 

(51%). 

According to an Australian survey, the biggest concerns for solo 

travellers are safety (60%), followed by fear of feeling lonely or 

homesick (14%) and cost of the trip (12%). 

With South Africa having a favourable exchange rate, coupled 

with a reputation for the friendliness of its people, it is an ideal 

solo vacation destination. While safety concerns are valid, being 

vigilant can go a long way towards helping travellers stay safe. 

By better understanding solo travellers, we can provide them 

with a more personalised experience. 

MARKETING 

About the author: Samuel Nassimov is the Founder and 

Managing Director of Premier Hotels & Resorts. 

For more information visit www.premierhotels.co.za 

Image via Flickr by Roderick Eime 

Jan/Feb/Mar 


Image via Flickr by The Hamster Factor. 


RISK & INSURANCE 

Global Programmes 

What Risk Managers & Insurance Buyers Need to Know. 

By Neil Beaumont . 

Despite commodity market instability, Africa remains one 

of the fastest growing regions in the world with South 

African organisations focusing their growth strategies 

beyond borders. Yet these new growth strategies are 

creating complex new risks for organisations which 

demand sophisticated cross-border insurance solutions. 

Structuring an efficient, cost-effective insurance programme for cross 

border risks requires a solid understanding of the local market and 

evolving regulatory environment. Traditionally, risk managers and 

insurance buyers have largely focused on whether a local jurisdiction 

permits insurance from unlicensed insurers to insure local risks – 

known as non-admitted insurance. As a result of increased capacity 

and expertise in the local African insurance market, regulators are 

fast changing their stance on non-admitted insurance coverage as 

well as exportability of premium and risk out of their respective 

countries. Many multinational companies are potentially unaware 

that their global insurance programmes may be subject to regulatory 

and tax scrutiny in certain jurisdictions, which have the potential 

to lead to unanticipated reputational and financial repercussions at 

claims stage. 

The primary purpose of a global insurance programme is to maximise 

global insurance capacity and minimise cost, whilst maintaining 

centralised control over risk management and risk transfer practices. 

Global insurance programmes offer organisations a consistent 

global approach to coverage terms, conditions and financial limits 

while augmenting the ability to consolidate loss information, thus 

enhancing loss control practices and procedures. They also help 

to ensure that insurance arrangements meet all necessary local 

regulatory requirements. 

Structuring a global insurance programme requires an in-depth 

understanding of the transactional elements of cross-border 

insurance, particularly as this relates to local tax and insurance 

regulatory requirements. The structure should carefully consider the 

relevant regulatory regime of each jurisdiction. The reality is that the 

world is not as interconnected and homogenised from an insurance 

regulatory perspective as we might wish it to be. With no global 

standard for insurance regulation or a consistent application of insurance 

law worldwide, a compliance analysis of local regulations governing 

insurance is critical. 

Risk managers and insurance buyers also need to consider that global 

programmes have evolved beyond the standard compliance question of 

whether insurance is “admitted or non-admitted” in a given territory. 

Risk managers and insurance buyers need to be thinking about their 

multinational risks and where they can best access available, dynamic 

capacity not only for core lines such as property, general liability, marine 

or directors and officers but increasingly also specialty lines such as 

business travel, group personal accident, cyber, environmental liability 

and stand-alone terrorism protection. 

Typically, multinational organisations have pursued three different routes 

when it comes to insuring their multinational risks: 

1. The first is to make insurance and risk management the responsibility 

of each subsidiary in the form of separate, unrelated insurance 

policies. However, this means that the multinational parent has no 

control over the process and the quality of cover. It is difficult to 

administer and inevitably presents unintended coverage gaps which 

can have significant negative ramifications for both the subsidiary 

and parent company. In addition, there is a lack of claims service 

consistency across all subsidiaries and increased premium charges and 

cost inefficiencies from a global perspective. 

2. The second approach is for the multinational company to adopt a 

single insurance policy worldwide that covers both parent company 

and all subsidiaries. This approach has many flaws, most significantly 

compliance with in-country regulations and tax laws. In some 


RISK & INSURANCE 

instances, claims settlements received from another jurisdiction may be 

subject to tax as this money is treated as income in the profit and loss 

account. It is not simply a question of whether a claim will be paid but 

rather also where a claim will be paid and what the legal implications 

are. In some country jurisdictions, an insurance settlement from an 

insurer that is unlicensed to operate in the subsidiary country may not 

be allowed at all, leading to a complete inability to handle and settle 

an insurance claim. This is a highly ineffective approach that is fraught 

with financial and reputational risks. 

3. The third option, and the most practical and effective solution, is the 

structuring of a global insurance programme or a controlled master 

programme that comprises a global network of local policies that are 

integrated through reinsurance. The programme starts with a global 

insurer and broker that can reinsure and provide a local insurance 

policy for the parent company, its subsidiaries and affiliates in each 

of its operational regions. A global insurance programme provides 

for compliance with complex regulatory and tax regimes, the ability 

to pay claims locally and efficiently; control over risk management 

practices; cost efficiency; consistency of coverage and claims service 

and enhanced customer outcomes. 

When considering a global insurance programme, it is crucial to align the 

capabilities of the insurer and local broker, relative to the insured’s global 

exposure. It is of great importance to investigate whether the capabilities 

of the insurer and broker will meet expectations, at acceptable service 

standards and that the people who will be servicing the multinational 

insurance programme are accessible. Insurance brokers, risk managers 

and all other buyers of global insurance should work with an insurer 

and consider whether they also need assistance from an independent 

financial or tax advisor. 

In this regard, risk managers and insurance buyers must keep in mind a 

few key considerations when structuring a global insurance programme: 

• Know your corporate structure: how is the business organised 

globally— is it a partnership, subsidiary, wholly/partially owned 

etc? 

• Location of claim and payment: where is the claim for the 

parent/subsidiary best paid and not paid? 

• Breadth of local policy coverage: are there coverage gaps in 

local policies even when local policies are deemed compliant and 

how can the gaps be best addressed? 

• Ancillary agreements: are there non-insurance contracts that 

may influence what is or is not covered in the insurance contract? 

• Transparent service: can the client/referring broker view/ 

download local policies, view/download claims and access local 

contacts, including local brokers, for specialty lines such as cyber, 

business travel, terrorism, environmental liability, in addition to 

multinational core lines of business such as property, general 

liability, marine and directors and officers? 

Structuring an effective global insurance programme is a task 

that needs to be undertaken with great care and consideration, 

in partnership with an experienced insurer that is able to deliver a 

coordinated approach to managing your risk. 

The threshold question for any risk manager and insurance buyer to 

ask is this: “Is your insurer making it easy for you to manage your 

programme?” Ultimately, it’s people, presence and technology, all 

together in one seamlessly integrated, transparent package, that 

make global programmes successful. 

About the author: Neil Beaumont is the Business Development & Global 

Accounts Manager at Chubb Insurance South Africa. Chubb is the world’s 

largest publicly traded property and casualty insurance company with 

operations in 54 countries. 

For more information visit www.chubb.com/za 

Jan/Feb/Mar 



31

TECHNOLOGY 

The Rise of QR Code in the 

Travel Industry 

In China, QR codes are a well-established tool for enabling payments, website discovery or driving app downloads - a 

rising trend which is largely due to the rapid adoption of WeChat. However, in Europe and specifically in Africa, QR 

codes are rarely seen at scale outside of B2B environments, except on a concert ticket or an airline boarding pass. 

The QR (Quick Response) code is a type of matrix barcode (or twodimensional 

barcode) that consists of black squares arranged in a square 

grid on a white background, which can be read by an imaging device 

such as a camera. The QR code contains information about the item to 

which it is attached. It has fast readability when compared to standard 

UPC barcodes, is often used in product tracking, item identification, and 

document management. 

In Asia — particularly in China — QR codes are a well-established tool 

for enabling payments, website discovery or driving app downloads for 

example. It’s the same story in India, Japan and other countries were QR 

code usage is notable. However, nobody is on the same level as China, 

since they are a means to an end for established services due to three 

elements: the Chinese love of smartphones, the exponential growth of 

WeChat and the matching growth of mobile payment apps. 

Chinese consumers are on smartphones at least two hours a day. Internet 

users in China reached 772 million in 2018* and 752 million of those 

users (97.5%), access the internet using a mobile device. In other words, 

the number of internet users in China is more than twice the population 

of the US (323m) and exceeds the total population of Europe (741m), 

and most of those individuals are walking around with a smartphone. 

But, this has barely started: the total number of internet users represents 

just over half of China’s population of over 1.4 billion. 

China is becoming the largest source market for international travel, 

overtaking the US in 2014. The income growth and expansion of China’s 

middle class makes long-haul travel more achievable. The rapid expansion 

of airlines on the international stage makes the Chinese traveller a more 

accessible consumer. 

Already, Chinese travellers are ranked among the top spenders on a 

per-trip basis. Their preferences are rapidly shifting towards long-haul 

travel, higher-cost accommodation and up-scale shopping. Cities are the 

primary attraction for Chinese outbound travellers: nearly 92% of total 

Chinese outbound travel spending is received by major global cities. 

Apart from QR codes appearing on boarding passes worldwide, the 

broader use of QR codes within the travel industry continues to be China 

centric. Nearly all Chinese travel brands, and indeed Western travel 

brands with services to China, enable their customers to transact through 

WeChat; the user simply scans the brand’s QR code and then follows the 

brand. 

If you have not heard of WeChat, download it immediately. WeChat 

has 889 million active monthly users, with 10 million official accounts. 

Users spend an average of 66 minutes per day in WeChat, while 83% 

use WeChat for work and 93% use WhChat Pay for offline purchases**. 

What is WeChat? Think of WhatsApp, mixed with Facebook and Twitter. 

And throw in Skype and Facetime. WeChat’s roots extend back to its 

original hit, the QQ instant-messaging program launched by Tencent. 

Every time the WeChat App is downloaded onto a mobile phone, so 

too is an embedded QR code reader which can facilitate a whole range 

of O2O (Offline to Online) services from scanning posters in subway 

stations, to joining social networks and for making payments. When a 

consumer uses WeChat to scan a QR code offline, the business identified 

by the QR code can continue the conversation with the consumer online. 

This has ramifications for hotels and retailers welcoming Chinese tourists: 

nearly all Chinese travel brands – and indeed Western travel brands with 

services to China – already enable their customers to transact through 

WeChat. The user simply scans the brand’s QR code and then follows 

the brand. 

To book a flight, simply go to the airline app within WeChat. To receive 

customer service, again use WeChat to send a voice or text message 

to an agent in a call centre detailing your request. What about when 

you arrive into your hotel room? Simply scan the unique QR code in the 

room and use the in-room app on your mobile phone to control the 

temperature, the lighting or room service, payable through WeChat Pay. 

In summary, although the Chinese market appears to be so different to 

the West, it is just further along. China really gives us a glimpse into the 

future of travel with its mobile centricity and payment mechanisms built 

around the QR code. 

This article is an edited excerpt from an original article titled ‘The Rise of 

QR Code in China and its Effect on the Travel Industry‘ as published on 

OpenJawTech.com 

*According to the China Internet Network Information Center (CNNIC). **Source: ‘2017 WeChat User Behaviour Report’ via ChinaChannel.co 


TECHNOLOGY 

Chatbot Technology 

in Business Travel 

By Euan McNeil. 

The next-generation of technology in the business 

travel sector is set to be launched in the second half 

of 2018 – a chatbot that blends artificial intelligence 

with the expertise of travel consultants to deliver 

personalised, relevant information to business 

travellers’ mobile devices. 

Known as Sam, this ‘chatbot’ is much more than a mobile app. It is 

a highly interactive, travel-savvy and anticipatory ‘Smart Assistant for 

Mobile’ that supports users with all aspects of travel via a conversational 

interface to answer questions, make recommendations, and perform 

actions. Sam assists business travellers pre-, during and post trip with 

everything from itinerary management, air and hotel bookings, flight 

updates, local city and country information, local weather and restaurant 

suggestions, to security notifications, ground transportation, driving 

directions, immigration advice and vaccination status. 

The more a traveller uses Sam, the more intelligent the chatbot becomes, 

so that information delivered to the user is even more personalised. 

The pace of evolution in mobile and smartphone technology is relentless 

and tech-savvy business travellers are already feeling the urge to use 

other consumer apps for booking flights and hotels, instead of their 

TMC. At the same time, the smartphone era is transitioning towards 

the conversation era, meaning the way consumers communicate with 

apps is moving to a message-based approach. In fact, by 2020 I predict 

that consumers will start feeling app fatigue and text or voice-based 

interfaces will be the new norm for communicating with the web. 

Sam aggregates all the information a traveller needs in one place at the 

point when the user needs it. It is fully integrated with booking and 

expense management systems so that all bookings made via the travel 

consultants automatically appear in the traveller’s itinerary. 

The conversational interface and relevance of the messages or questions 

that Sam exchanges with the user, gives travellers their own ‘personal 

assistant’ on the move. Sam is also configured in line with the corporate’s 

travel guidelines and will prompt the user to take actions that are within 

policy, thus improving compliance, controlling costs and supporting duty 

of care. Users of Sam can also call or message their travel consultant at 

any time for live assistance on the go. 

How does Sam work? Here’s an example of a message exchange with a 

business traveller: 

• On the night before the traveller’s flight to Paris, Sam sends the 

weather forecast for the destination, which helps the user know what 

to pack. 

• On the day of travel, a few hours before the flight, Sam asks if the 

traveller needs transport to the airport. 

• Having noted the traveller’s home and work locations, Sam asks where 

the user will be leaving from and calculates the estimated time to the 

airport, and cost of travel options. 

• The user decides that a taxi is the best option and Sam connects him/ 

her with a company that serves the area – one that is approved by the 

traveller’s company. 

• As soon as the traveller lands in Paris, Sam automatically says: “If you 

have baggage to collect, it will be on carousel number 3.” 

• Sam offers the user a car to the hotel – the user can opt to accept or 

decline. 

• Sam knows that Paris isn’t the user’s home town, so provides a useful 

city guide with information on getting from the airport, local transport, 

currency, restaurants, as well as hints on typical prices in Paris, tipping 

customs and etiquette. 

• At the end of the following day, the traveller needs to head back to the 

airport but Sam notices that the traffic is extremely heavy. Sam alerts 

the traveller to leave for the airport within 30 minutes and offers to 

call a car straightaway. Alternatively, Sam offers to rearrange the user’s 

travel plans. 

• The traveller doesn’t want to leave while the meeting is going well, so 

asks Sam to discretely search for alternative options. 

About the author: Euan McNeil is the General Manager at FCM Travel 

Solutions South Africa, a division of the Flight Centre Travel Group. 

For more information visit www.za.fcm.travel 

Jan/Feb/Mar 



33

TRANSPORT 

Jaguar Charges Ahead With All-Electric 

I-Pace 

When one thinks of electric powered vehicles, sports car 

performance does not spring to mind. Well, that’s about 

to change with the Jaguar I-PACE – an electric vehicle 

that delivers sustainable sports car performance, nextgeneration 

artificial intelligence (AI) technology and 

five-seat SUV practicality to place Jaguar at the forefront 

of the EV revolution. 

ELECTRIC 

With a state-of-the-art 90kWh Lithium-ion battery using 432 pouch 

cells, the I-PACE delivers a range of 480km (WLTP cycle). Owners will 

be able to achieve a 0-80 per cent battery charge in just 45-minutes 

using DC rapid charging (100kW fast-charger). Home charging with 

an AC wall box (7kW) will achieve the same state of charge in just 

over ten hours – ideal for overnight charging. 

A suite of smart range-optimising technologies includes a battery preconditioning 

system: when plugged in the I-PACE will automatically 

raise (or lower) the temperature of its battery to maximise range 

ahead of driving away. 

PERFORMANCE 

Two Jaguar-designed electric motors – which feature driveshafts 

passing through the motors themselves for compactness – are 

placed at each axle, producing exceptional combined performance 

of 294kW and 696Nm, and all-wheel-drive, all-surface traction. 

The high torque density and high-energy efficiency characteristics 

of the motors deliver sports car performance, launching the I-PACE 

from a standing start 

to 100 km/h in just 4.8 

seconds. The instantaneous 

performance is matched 

with exceptional ride 

comfort and engaging 

driving dynamics. 

The bespoke EV aluminium 

architecture uses advanced 

riveting and bonding 

technology to deliver a 

light, stiff body structure. 

Together with the structural 

battery pack, it has a torsional rigidity of 36kNm/degree – the highest of 

any Jaguar. 

The battery is placed centrally between the two axles, and as low down 

as possible with a seal between the housing and the underfloor. This 

location enables perfect 50:50 weight distribution and a low centre of 

gravity: together with the advanced double wishbone front and Integral 

Link rear axle with (optional) air suspension and configurable Adaptive 

Dynamics, this delivers agile handling and outstanding ride comfort. 

DESIGN 

There will be nothing else on the road that looks or drives like the Jaguar 

I-PACE. It is designed and engineered to take full advantage of its smart 

electric powertrain and maximise the potential of the packaging benefits 

it brings. 

Its sleek, coupe-like silhouette is influenced by the Jaguar C-X75 supercar 


TRANSPORT 

concept, with a short, low 

bonnet, aero-enhanced 

roof design and curved rear 

screen. This cab-forward 

design contrasts with its 

squared-off rear, which 

helps reduce the drag coefficient 

to just 0.29Cd. 

To optimise the balance 

between cooling and 

aerodynamics, Active Vanes 

in the grille open when 

cooling is required, but 

close when not needed to redirect air through the integral bonnet scoop, 

smoothing airflow. 

Inside, the layout optimises space for passengers while sophisticated 

materials – including the option of a premium textile Kvadrat interior – 

and exquisite attention to detail identify this as a true Jaguar. 

While a mid-sized SUV, I-PACE’s cab forward design and EV powertrain 

means interior space comparable to large SUVs. 

In the rear, legroom is 890mm while, with no transmission tunnel, there’s 

a useful 10.5-litre central storage compartment. In the rear, tablet and 

laptop stowage is found beneath the seats, while the rear luggage 

compartment offers a 656-litre capacity – and 1,453-litres with seats 

folded flat. 

Utilising an innovative combination of touchscreens, capacitive 

sensors and tactile physical controls, Touch Pro Duo is intuitive to use. 

A new EV navigation system assesses the topography of the route 

to destination and insights from previous journeys, including driving 

style, to calculate personalised range and charging status with 

exceptional accuracy for maximum driver confidence. 

The advanced system uses ‘Smart Settings’ technology – driven by AI 

algorithms – to identify individual driver preferences, and then tailors 

the I-PACE’s driving and interior settings accordingly. 

To ensure owners always have access to the latest infotainment, 

telematics and battery energy control software, I-PACE will be the 

first Jaguar to provide software over-the-air – providing seamless 

updates. 

The all-electric Jaguar I-PACE will be available in South Africa from 

2019. Pricing and specifications will be announced closer to launch. 

For more information visit www.jaguar.co.za 

CONNECTED-CAR TECHNOLOGY 

I-PACE introduces the Touch Pro Duo infotainment system to Jaguar. 

Jan/Feb/Mar 



35

Common Symptoms of 

DIABETES 

Frequent 

Urination 

Increased 

Thirst 

Abnormal 

Weight Loss 

Excessive 

Fatigue 

Weight Gain 

Slow Healing 

Excessive Sleep 

Z Z Z 

Blurred 

Vision 

If you experience any of these symptoms, 

you may be diabetic. 

422MILLION 

adults have diabetes 

That’s 1 person in 11 

Prevention is better than cure. 

Don’t wait until it’s too late. Get self-care advice today. 

Tel: +27 (0)21 425 4440 

national@diabetessa.org.za 

Facebook.com/Diabetes.South.Africa 

www.diabetessa.org.za 

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