D. The most popular format for workplace letters is the left justified format. Question 35 of 40 2.5/ 2.5 Points A transmittal memo: • A. distributes bad news to the recipients. • B. distributes good news to the recipients. • C. accompanies long reports or proposals. • D. distributes both bad and good news to the recipients. Question 36 of 40 2.5/ 2.5 Points To show respect for your email correspondents: • A. check with them before sending a huge attachment. • B. read and answer your emails promptly. • C. check the distribution list to make sure you don’t leave out someone who should get the messages. • D. All of the above. Question 37 of 40 2.5/ 2.5 Points In the standard block letter format, the: • A. enclosure notation appears before the complimentary closing. • B. heading appears above the date. • C. sender’s address is omitted. • D. sender’s signature appears above the complimentary closing. Question 38 of 40 2.5/ 2.5 Points Which of the following statements about inquiry letters is LEAST accurate? • A. Address the letter to a specific person. • B. Provide all of your contact information so that you can be reached easily. • C. Do not enclose a self-addressed, stamped envelope, as doing so is presumptuous.
• D. Express thanks and offer to follow up.. Question 39 of 40 2.5/ 2.5 Points The standard term for sending angry, sarcastic, insulting emails is: • A. embellishment. • B. stalking. • C. flaming. • D. invective. Question 40 of 40 2.5/ 2.5 Points A memo should: • A. be grammatically correct. • B. always use the direct approach. • C. never adopt an informal tone. • D. always be sent on paper.