Our Blue +Fixed Price March 2015 – domestic energy ... - EDF Energy

Our Blue +Fixed Price March 2015 – domestic energy prices Extra charges, discounts and notes
• Electricity prices are shown in the main body of the table. To find yours, look in the left-hand column and choose
your area. Then look along the top to see which meter applies to you (Standard or Economy 7).
• Gas prices are in the far right of the table. Again, choose your area from the left, and read across.
• If you’re ‘carbon offsetting’ your gas, your extra rates are in the smaller table at the bottom. Please see point C on
page 9 opposite for more information.
• Rates are shown with and without VAT. They’re made up of a daily standing charge and the relevant unit rate
(kWh). We explain the rates in more detail on page 9.
Supply area
East Midlands
Eastern
London
Midlands
North East
North Scotland
Merseyside and
North Wales
North West
South East
South Scotland
South Wales
South West
Southern
Yorkshire
without VAT
with VAT
without VAT
with VAT
without VAT
with VAT
without VAT
with VAT
without VAT
with VAT
without VAT
with VAT
without VAT
with VAT
without VAT
with VAT
without VAT
with VAT
without VAT
with VAT
without VAT
with VAT
without VAT
with VAT
without VAT
with VAT
without VAT
with VAT
Electricity prices
(see notes A,D,F,G,H)
Standard meter 1 Economy 7 meter 2 Daily
Daily standing
charge 3
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
Unit rate
(kWh)
13.20p
13.86p
13.23p
13.89p
13.55p
14.23p
13.51p
14.19p
13.41p
14.08p
14.57p
15.30p
14.30p
15.02p
13.64p
14.32p
13.68p
14.36p
13.41p
14.08p
14.10p
14.81p
14.46p
15.18p
13.59p
14.27p
13.30p
13.97p
Daily standing
charge 3
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
18.00p
18.90p
Day rate
(kWh)
15.97p
16.77p
15.05p
15.80p
16.46p
17.28p
16.42p
17.24p
16.48p
17.30p
18.46p
19.38p
17.82p
18.71p
16.49p
17.31p
16.76p
17.60p
16.17p
16.98p
17.08p
17.93p
17.17p
18.03p
16.28p
17.09p
16.28p
17.09p
Night rate
(kWh)
5.78p
6.07p
6.96p
7.31p
6.01p
6.31p
5.94p
6.24p
5.97p
6.27p
7.19p
7.55p
6.24p
6.55p
6.18p
6.49p
6.07p
6.37p
6.09p
6.39p
6.00p
6.30p
6.50p
6.83p
5.85p
6.14p
5.84p
6.13p
Optional gas carbon offset surcharge prices
Gas prices
(see notes B,C,E,F,H)
standing
charge 3
25.00p
26.25p
25.00p
26.25p
25.00p
26.25p
25.00p
26.25p
25.00p
26.25p
25.00p
26.25p
25.00p
26.25p
25.00p
26.25p
25.00p
26.25p
25.00p
26.25p
25.00p
26.25p
25.00p
26.25p
25.00p
26.25p
25.00p
26.25p
For every Gas kWh (see note C)
All regions No VAT applies 0.153p
Unit rate
(kWh)
4.042p
4.244p
4.042p
4.244p
4.042p
4.244p
4.042p
4.244p
4.042p
4.244p
4.042p
4.244p
4.042p
4.244p
4.042p
4.244p
4.042p
4.244p
4.042p
4.244p
4.042p
4.244p
4.042p
4.244p
4.042p
4.244p
4.042p
4.244p
All prices and supporting information are correct at the time of publication (November 2012). These prices will apply on
your account once we have successfully registered you (see rules 2 and 3 of the full tariff rules). For more details, call us
free on 0800 096 9000. We may monitor or record calls to this number as part of our customer-care programme. 0800
calls are free from UK landlines. Other operators may charge different amounts.
Extra charges and discounts
A As defined in the Blue +Fixed Price March 2015 full tariff rules, we may charge a £35 early-termination fee and take it from
your electricity account if you change your electricity supplier before 31 March 2013. Or, we may charge a £15
early-termination fee and take it from your electricity account if you change your supplier between 1 April 2013 and
31 March 2014. We will not charge an early-termination fee if you withdraw between 1 April 2014 and 31 March 2015.
B As defined in the Blue +Fixed Price March 2015 full tariff rules, we may charge a £35 early-termination fee and take it from
your gas account if you change your gas supplier before 31 March 2013. Or we may charge a £15 early-termination fee and
take it from your gas account if you change your supplier between 1 April 2013 and 31 March 2014. We will not charge an
early-termination fee if you withdraw between 1 April 2014 and 31 March 2015.
C If you have chosen the gas carbon offset option, we will add an extra surcharge of 0.153p/kWh (no VAT applies) to your
gas usage. This contribution will pay for a range of renewable energy and resource conservation projects across the world
that are essential to reducing carbon-dioxide emissions. We will do so by using the services of The CarbonNeutral Company.
See rules 9 and 10 of the full tariff rules for more details.
D An electricity customer paying by monthly fixed amount Direct Debit will receive a 6% discount on their electricity charges
which we will take off their electricity bill in line with how often we send bills. We work out this discount before any other
discounts and VAT are applied.
E A gas customer paying by monthly fixed amount Direct Debit will receive a 6% discount on their gas charges which we will
take off their gas bill in line with how often we send bills. This discount is based on daily standing charges and unit rates (but
not gas carbon offset charges) and is worked out before any other discounts and VAT are applied.
F A dual-fuel customer paying by monthly fixed amount Direct Debit will receive a 6% discount on their energy charges
which we will take off their energy bill in line with how often we send bills. We work out this discount before any other
discounts and VAT are applied. A dual-fuel customer will also receive a dual-fuel discount of £8.40 (£8 before VAT) each year,
no matter what payment method they use. We work this out each day and pay it to the customer’s gas bill as part of the
dual-fuel customer’s bill in line with how often we send bills.
G An electricity bill saver discount is available to customers supplied by us in the Seeboard, SWEB and London regions with no
mains gas supply and who have an active electricity account. You will receive a discount equivalent to £8.40 (£8 before VAT)
each year, which we will pay to your account in line with how often we send bills.
H If you choose to pay for your electricity or gas (or both) by making a fixed periodic Direct Debit payment, we will
review your payment amount from time to time to help make sure it is appropriate to your energy use. While we
may review your payment more frequently in some circumstances, we will only usually review it once a year. This
will be the case even if we receive meter readings or other relevant information more frequently. By choosing to pay
in this way, you agree to this.
Notes
• Some of these prices have been rounded. In some instances, more decimals may be shown on your bill. Where prices
are shown ‘including VAT’, the VAT will be charged at 5%.
• The prices shown in this booklet depend upon whether the existing metering at your premises is suitable.
• The prices shown in this booklet are only available for supplying gas and electricity to properties which are
continuously lived in and only or mainly for domestic purposes within the areas listed opposite.
• The dual-fuel and monthly fixed amount Direct Debit discounts only apply to tariffs shown in this leaflet. The dual-fuel
discount depends on you having both a supply of gas and electricity under an EDF Energy domestic supply contract.
• You will not receive the discount for any period where there is no concurrent supply (in other words, if the supply of
one fuel has not begun, or the supply of one fuel ends but the supply of the other fuel continues).
• Where there are any changes to these prices or tariff structures during a billing period, we will amend the charges or
tariff structures to take account of the number of days up to the date the price changes. The new charges will apply
for the rest of the bill period. We may use estimated data in line with rule 12 of your full tariff rules.
1 Standard meter - This is the most common type of meter for electricity and gas. These meters display your consumption either using a mechanical clock, digital display or dial.
2 Economy-7 meter - Also known as E7, this is a two-rate meter for electricity (day and night - providing a cheaper rate seven hours a night which can provide savings on your
account). These meters are often installed in properties without a gas connection and so the heating and hot-water supplies depend on electricity (for example, storage
heaters). Night kWh will be supplied for a total of seven hours between 10pm and 8am (actual times set by the local network operator) and these will be charged at the
night kWh rate. All other kWh will be charged at the day kWh rate. Please contact us if you need to find out your specific off-peak times.
3 The daily standing charges (where shown) are due per day and per meter whether or not you use any electricity or gas at your premises as supplied by EDF Energy.
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Important information
Blue +Fixed Price March 2015 is available to
dual-fuel, electricity-only and gas-only customers with
Standard and Economy-7 meters.
This tariff is available for a limited time only and we can
withdraw it from sale at any time.
The Blue +Fixed Price March 2015 tariff will come to an
end on 31 March 2015. While you are supplied on this
tariff, you will not receive any further price increases
until at least after 31 March 2015.
If you change supplier on or before 31 March 2013,
we may charge you an early-termination fee of £35
for electricity and £35 for gas (a total of £70 for
dual-fuel customers). If you change supplier between
1 April 2013 and 31 March 2014, we may charge you
an early-termination fee of £15 for electricity and £15
for gas (a total of £30 for dual-fuel customers). We will
not charge an early-termination fee if you leave
between 1 April 2014 and 31 March 2015.
If you choose to pay for your electricity/gas by making a
fixed periodic Direct Debit payment then your payment
amount will be reviewed from time to time to help
ensure it is appropriate to your energy use. While we
may review your payment more frequently in some
circumstances, we will only usually review it once a
year. This will be the case even where we receive meter
readings or other relevant information more frequently.
By choosing to pay in this way you agree to this.
MyAccount - by signing up to Blue +Fixed Price March
2015 and giving us an email address, you agree to
place your account on paperless billing and
communications. You can update this choice at any
time by contacting us. If you do not have access to
online services or do not want to receive paperless
correspondence, this tariff is also available by contacting
our Customer Services team free on 0800 096 9000.
We may monitor or record calls to this number as part
of our customer-care programme. 0800 calls are free
from UK landlines. Other operators may charge
different amounts.
Low carbon - we will make sure that by the end of a
fuel-mix reporting year, we will have gained an amount
Full tariff rules for Blue +Fixed Price March 2015
1. All customers (you, your) of EDF Energy Customers
plc (we, us or our) who do not have any outstanding
debt and who receive electricity only, gas or dual fuel
via a Standard or Economy-7 credit meter are eligible
to apply to transfer from their existing tariff to our
Blue +Fixed Price March 2015 tariff. This tariff is
currently not available to prepayment customers.
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of low-carbon nuclear electricity that at least matches
the total volume of electricity we have estimated has
been supplied to all Blue +Fixed Price March 2015
customers in that period. We will use the same method
used to create our fuel label.
Gas carbon offset option - you can choose to offset
the CO2 emissions associated with your gas supply on
this tariff. If you take part in the scheme, you will pay
an extra charge of 0.153p/kWh (no VAT applies) extra,
applied to your gas bill. This contribution will be put
towards a range of renewable energy and resource
conservation projects across the world that are essential
to reducing carbon-dioxide emissions. We will do so by
using the services of The CarbonNeutral Company.
End of product - we will tell you at least 30 working
days before the end date of your tariff. You’ll be able to
choose a new tariff from our other available tariffs at
that time. If by 31 March 2015 you haven’t either
chosen a new tariff with us or told us that you will be
leaving, we’ll automatically transfer you to our Standard
(Variable) tariff.
By switching to Blue +Fixed Price March 2015, you are
agreeing to our Blue +Fixed Price March 2015 full tariff
rules, which will apply as well as our energy supply
terms and conditions (which continue to apply). These
are available online at edfenergy.com/terms or you
can ask us for a copy by contacting us free on
0800 096 9000. We may monitor or record calls to this
number as part of our customer-care programme.
0800 calls are free from UK landlines. Other operators
may charge different amounts.
While we have tried to summarise the terms that we
believe might reasonably have the most significant
effect, all the terms within our full tariff rules are
important and we appreciate that different customers
may have different views as to what is of most
significance to them. For this reason it is important that
you read these terms. If you have any questions about
them, please let us know so we can clarify these. You
can find full tariff rules for Blue +Fixed Price March
2015 on pages 12 to 15 of this booklet.
2. If you are one of our existing energy customers,
after we have received and checked your registration
confirming that you want to join our Blue +Fixed Price
March 2015 tariff, we will update each of your
accounts. We will write to you (by letter or email,
depending on your chosen communication method) to
confirm which accounts have successfully been
updated to reflect the Blue +Fixed Price March 2015
tariff and include your new tariff leaflet. You will not
be able to benefit from any tariff rates connected with
the Blue +Fixed Price March 2015 tariff on any account
until you receive our written confirmation.
3. If you are a new customer, once you have
completed our contract sign-up process (either online,
over the phone or through an in-store sales process),
we will send you a contract pack within five days
confirming the terms that will apply and your prices.
You can cancel this contract at no cost during the
12-day cooling-off period, which begins on the day
you complete our sign-up process. If you do not cancel
your contract during the cooling-off period, we will
start registering your energy accounts with us and let
you know when this has been completed.
4. The Blue +Fixed Price March 2015 tariff will come to
an end on 31 March 2015.
5. While you are supplied on the Blue +Fixed Price
March 2015 tariff, you will not receive any further
price increases until 31 March 2015.
6. If you change supplier at any time before
31 March 2014, you and we agree that we may
charge an early-termination tee for your energy supply
(or supplies). This will be £35 for the electricity supply
and £35 for the gas supply (a total of £70 for dual-fuel
customers) if you leave on or before 31 March 2013.
Or, we can charge an early-termination fee of £15 for
electricity and £15 for gas (a total of £30 for dual-fuel
customers) if you leave between 1 April 2013 and
31 March 2014. This fee will become a debt on your
energy account and we will recover it using our
normal billing processes. We will not charge an
early-termination fee if you withdraw between
1 April 2014 and 31 March 2015 or if the reason you
are being withdrawn from our Blue +Fixed Price March
2015 tariff is because you are moving home.
7. By signing up to Blue +Fixed Price March 2015, and
giving us an email address, you agree for your account
to be placed on paperless billing and communications,
and for us to create a user account for you on
MyAccount (our web-based energy account
management system). You will then need to log in to
confirm your password and validate (confirm) your
email address before logging in to MyAccount. We will
not send your bills and other communications by post,
but will make them available online at
edfenergy.com/myaccount (or any other website we
may tell you about). Each time your bill is ready to view
online or there is other important information about
your accounts to view, we will send you an email to
the latest email address you have given us. Even if you
are a MyAccount user, we may still need to send
certain information to you by post. If at any time you
want to go back to paper-based billing and
communications, please contact our Customer
Services team on 0800 096 9000. We may monitor or
record calls to this number as part of our
customer-care programme. 0800 calls are free from
UK landlines. Other operators may charge different
amounts.
If you call us to choose paper-based billing and
communications, and you then register or re-register
for the MyAccount online account management
service, we will place your account on paperless billing
and communications. This means that we will no
longer send your bills and other communications to
you by post. However, we will make them available to
you online at edfenergy.com/myaccount (or any other
website we may tell you about).
Low-carbon nuclear matching
8. We will make sure that by the end of the fuel-mix
reporting year we will purchase an amount of
low-carbon nuclear electricity that at least matches the
total volume of electricity we have estimated that we
have supplied to all Blue +Fixed Price March 2015
customers in that period. We will calculate this on the
same basis as we have calculated our fuel label which
we are required to publish under the Electricity (Fuel
Mix Disclosure) Regulations 2005. However, we will
not be legally responsible if events beyond our
reasonable control prevent us from achieving this
matching in any single fuel-mix reporting year. A
fuel-mix reporting year begins on 1 April and ends on
31 March the following year.
Carbon offsetting your gas consumption
If you have applied to offset the carbon-dioxide
emissions associated with your gas consumption as
part of being supplied on our Blue +Fixed Price March
2015 tariff, you will take part in the Blue +Fixed Price
March 2015 offset scheme and rules 9 and 10 apply
to you.
13

9. This rule applies only if you are taking part in the
Blue +Fixed Price March 2015 tariff gas offset scheme.
For the purposes of the scheme, all calculations in
relation to volumes in carbon-dioxide emissions will be
based on the principle that 0.205kg of carbon dioxide
is emitted for every kWh of gas you use. This is based
on the estimate published by the Department for
Environment, Food and Rural Affairs (Defra), as at
September 2012. We may review and amend this and
we will let you know if we do. If you take part in the
scheme, you will pay 0.153p/kWh (no VAT applies)
extra for the gas supplied as part of your supply
contract (offset contributions).
10. This rule applies only if you are taking part in the
Blue +Fixed Price March 2015 tariff gas offset scheme.
We will put all the offset contributions per kWh from
all scheme customers into a central fund. We will
invest this money into a range of projects aimed at
reducing or absorbing carbon-dioxide worldwide. We
will do so by using the services of The CarbonNeutral
Company (or another carbon-offset service provider
we choose). This contribution will pay for a range of
renewable-energy and resource-conservation projects
across the world that are essential to reducing
carbon-dioxide emissions. Each year we will make sure
that the level of investment is enough to support
projects that will, as a minimum, reduce or absorb a
volume of carbon dioxide that is no less than the yearly
volume of carbon-dioxide emissions associated with
the gas supplied to all scheme customers during the
relevant calendar year. We will renew the total gas
consumption of all scheme customers regularly in line
with actual or estimated data from our billing systems.
We will then make investment decisions as a result.
General terms
11. If you sign up to be supplied on Blue +Fixed Price
March 2015 tariff, unless you tell us otherwise, we will
transfer all your qualifying fuel accounts onto the Blue
+Fixed Price March 2015 tariff rates. We have included
details of the unit rates for this tariff in this leaflet or we
will have given them to you with the Blue +Fixed Price
March 2015 tariff supply contract. You can also get a
copy by contacting us free on 0800 096 9000 quoting
Blue +Fixed Price March 2015. We may monitor or
record calls to this number as part of our customer-care
programme. 0800 calls are free from UK landlines.
Other operators may charge different amounts.
14
12. Our Blue +Fixed Price March 2015 tariff rates will
apply to all energy you have used from the date we
apply the Blue +Fixed Price March 2015 tariff (or
tariffs) to your account and until your accounts are
withdrawn from the Blue +Fixed Price March 2015
tariff in line with these rules or your supply terms, for
whatever reason. In these circumstances, the following
bill you receive will show the charges for the period up
to the withdrawal date (based on our Blue +Fixed Price
March 2015 tariff rates) and the period after the
withdrawal date (based on the new tariff you are
placed on). If we do not have an accurate meter
reading, we will rely on an estimated meter reading to
work out the charges. If after signing up to our Blue
+Fixed Price March 2015 tariff, you change energy
supplier or (for whatever reason) take a supply on any
tariff other than our Blue +Fixed Price March 2015
tariff, we will immediately and permanently withdraw
you from the Blue +Fixed Price March 2015 tariff.
13. We will write to you at least 30 working days
before 31 March 2015 to remind you that the
Blue +Fixed Price tariff is coming to an end. You can
then switch to one of our other tariffs that are
available at that time. If you do not choose to
switch to another tariff during this 30-day period,
we will arrange for your energy accounts to be
automatically transferred onto our Standard
(Variable) tariff on 1 April 2015 (or if unavailable, a
product that we consider to be comparable). We
cannot guarantee that when this transfer takes
place our Standard (Variable) tariff will be the same
price as Blue +Fixed Price March 2015.
14. To avoid any doubt, we will not increase your
price until 31 March 2015. However, we will be
allowed to change any other part of Blue +Fixed
Price March 2015 full tariff rules at any time by
publishing the amendments on our website. All
these changes will apply from the date we publish
the change on our website. If, by law, we have to
make any significant changes to the full tariff rules,
we will let you know about the changes in writing
and in line with the conditions of our supply licence.
We can withdraw the Blue +Fixed Price March 2015
tariff from sale at any time by telling our customers
about this on our website. We will not accept any
applications we receive after this date.
15. Registering for the Blue +Fixed Price March 2015
tariff depends on you accepting these full tariff rules.
Please do not try to register for the Blue +Fixed Price
March 2015 tariff if you cannot accept the conditions.
16. If you are on the Blue +Fixed Price March 2015, it
will not affect our ongoing rights under
the terms & conditions of your relevant gas and
electricity supply contracts. You can find these at
www.edfenergy.com/tariff-info. These will always
take priority over these rules if there is any difference
between the two.
17. If you choose to pay for your electricity or gas (or
both) by making a fixed periodic Direct Debit payment,
we may review your payment amount from time to
time to help make sure it is appropriate for the amount
of energy you use. While we may review your payment
more frequently in some circumstances, we will only
usually review it once a year. This will be the case even
if we receive meter readings or other relevant
information more frequently. By choosing to pay in this
way, you agree to this.
Making a complaint
If we’ve let you down in any way, we’re here to help
you find a solution. If you’d like to make a complaint,
you can call our complaints team (8am to 5pm,
Monday to Friday) on 0800 051 1643 or, if calling
from a mobile, 0113 820 7292. Or, you can email us
at complaintresolutionmanager@edfenergy.com or
write to Freepost RRYZ-BRTT-CBJS Complaint
Resolution Manager, Osprey House, Sowton Industrial
Estate, Exeter, EX2 7WN.
If you’re still unhappy, you can email our Customer
Services Director Executive team at
CSDirector@edfenergy.com or write to
Customer Services Director, Freepost RRYZ-BRTT-CBJS,
Osprey House, Sowton Industrial Estate, Exeter,
EX2 7WN.
If you’re still unhappy, you can contact the
Ombudsman Services: Energy on 0330 440 1624
(9am to 5pm Monday to Friday) Or visit
www.os-energy.org.uk for a free and independent
review of your concerns.
If the Ombudsman finds that we have not acted
correctly, they will make recommendations on how we
can put this right.
This might include the following.
• An apology or explanation
• Compensation
• Any other relevant action
To see our full procedure for handling complaints
or to find out information on visiting one of
our business premises, go to
www.edfenergy.com/makingacomplaint.
We may monitor or record calls to this number as part
of our customer-care programme. 0800 calls are free
from UK landlines.
Other operators may charge different amounts.
15