Comcast Corporation
Comcast Corporation
Comcast Corporation
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Products<br />
and Services<br />
Content Networks<br />
and Investments<br />
Headquarters<br />
Web site<br />
Blog<br />
Stock Symbols<br />
Employees<br />
Customers<br />
<strong>Comcast</strong> <strong>Corporation</strong><br />
<strong>Comcast</strong> <strong>Corporation</strong> is one of the nation’s leading providers of<br />
entertainment, information and communication products and services<br />
with 23.8 million cable customers, 15.7 million high-speed Internet<br />
customers and 7.4 million <strong>Comcast</strong> Digital Voice® customers. <strong>Comcast</strong><br />
is principally involved in the development, management and operation of<br />
cable systems and in the delivery of programming content.*<br />
<strong>Comcast</strong> provides a wide variety of consumer products and services:<br />
Video: <strong>Comcast</strong> is the nation’s largest video provider, offering interactive services packed with the most<br />
high-definition, video on demand and best content.<br />
<strong>Comcast</strong> High-Speed Internet: <strong>Comcast</strong> is the nation’s largest residential Internet service provider with<br />
an advanced fiber-optic network that offers the best of speeds and reliability as well as exceptional online<br />
content.<br />
<strong>Comcast</strong> Digital Voice: <strong>Comcast</strong> delivers innovative and reliable IP-enabled home phone service that<br />
includes all of the functions of traditional phone service, plus enhanced features that are integrated with<br />
other <strong>Comcast</strong> services.<br />
<strong>Comcast</strong> High-Speed 2go: <strong>Comcast</strong>’s High-Speed 2go is a fourth-generation (4G), wireless data service<br />
that provides the fastest available wireless Internet in the nation via wireless data cards.<br />
<strong>Comcast</strong> Business Class: Backed by industry-leading, 24/7 business-class support, <strong>Comcast</strong> provides<br />
advanced communication solutions to small and mid-sized organizations to help them meet their business<br />
objectives.<br />
<strong>Comcast</strong> content networks, <strong>Comcast</strong> Interactive Media, and <strong>Comcast</strong> investments:<br />
<strong>Comcast</strong> Programming Group: E! Entertainment Television, Style Network, Golf Channel, VERSUS, G4,<br />
PBS KIDS Sprout, TV One, FEARnet and <strong>Comcast</strong> Sports Group.<br />
<strong>Comcast</strong> Interactive Media (CIM): CIM is dedicated to developing and operating online and crossplatform<br />
entertainment and media businesses, including <strong>Comcast</strong>.net, Fancast.com, DailyCandy, Fandango,<br />
Plaxo, and thePlatform.<br />
<strong>Comcast</strong>-Spectacor: Major holdings include the Philadelphia Flyers NHL hockey team, the Philadelphia<br />
76ers NBA basketball team and two large multipurpose arenas in Philadelphia.<br />
Philadelphia, PA<br />
http://www.comcast.com<br />
http://blog.comcast.com<br />
NASDAQ: CMCSA, CMCSK<br />
About 100,000 total nationwide<br />
23.8 million cable customers<br />
15.7 million high-speed Internet customers<br />
7.4 million voice customers<br />
*As of September 30, 2009, <strong>Comcast</strong> served customers in 39 states and the District of Columbia.
Digital Cable<br />
On Demand<br />
High-Definition (HD)<br />
Programming<br />
Digital Video Recorder<br />
(DVR)<br />
Interactive Program<br />
Guide *<br />
<strong>Comcast</strong> Video Services<br />
With 23.8 million customers, <strong>Comcast</strong> is the<br />
nation’s leading provider of cable television.<br />
<strong>Comcast</strong> offers more video on demand, more HD and more content choices than any other<br />
provider.<br />
<strong>Comcast</strong> Digital Cable features up to 250 or more channels, more than 17,000 On Demand choices,<br />
more than 2,600 HD choices, and an interactive program guide that makes it easy for customers to find<br />
what they want to watch, when they want to watch it.<br />
<strong>Comcast</strong>’s industry-leading On Demand service offers an ever-growing library of more than 17,000 choices<br />
and more than 2,600 HD choices over the course of a month, and will be growing in the future as On<br />
Demand continues to change the way we watch television. The vast majority of On Demand programs<br />
are available at no additional charge.<br />
<strong>Comcast</strong>’s On Demand lineup includes thousands of programs, including movies, primetime hits, TV<br />
shows, music videos, kids’ shows, news and educational shows, exercise programs and more.<br />
<strong>Comcast</strong> gives customers more HD choices, and has expanded its HD On Demand lineup with more than<br />
2,600 choices in crystal-clear HD over the course of a month. Additionally, <strong>Comcast</strong> is offering upwards of<br />
100+ HD channels in its all-digital markets.<br />
<strong>Comcast</strong>’s HD On Demand choices include the most popular sports, TV shows with more than 100 series in<br />
HD, and more than 350 HD movies over the course of the month. <strong>Comcast</strong> HD On Demand also includes<br />
the music programming customers most want to watch in HD with unmatched flexibility to watch programs<br />
when it’s convenient for them.<br />
<strong>Comcast</strong>’s DVR service brings customers more control and convenience with the ability to digitally record<br />
up to 90 hours of standard-definition—or 20 hours of high-definition—programs and to pause and rewind<br />
live TV broadcasts. With dual-tuner DVRs, customers can record two programs at once or record one show<br />
while watching another.<br />
DVR service from <strong>Comcast</strong> is one of the best values on the market today, and is the only option that gives<br />
consumers dual-tuner HD DVR functionality and access to <strong>Comcast</strong>’s On Demand service all from one box.<br />
<strong>Comcast</strong>’s interactive program guide enables customers to:<br />
• Quickly find their favorite shows and discover new viewing choices<br />
• Record any television content with a DVR<br />
• Choose from thousands of On Demand programs and order at any time<br />
• Set favorite channels to quickly scan their most-watched networks<br />
• Use parental controls to determine appropriate programming<br />
• Choose from hundreds of HD programs<br />
• Jump from the SD channel to HD sister channel faster<br />
• Remotely schedule and adjust their recordings online using <strong>Comcast</strong> TV Listings<br />
• Search for a program by actor title, director and keyword<br />
*Features Vary By Market
Video On Demand and HD<br />
<strong>Comcast</strong> customers have the best On Demand,<br />
more HD and more choice<br />
<strong>Comcast</strong> offers its customers more than 17,000 On Demand programs and more than 2,600<br />
HD choices available over the course of a month – all available with the click of a remote.<br />
On Demand <strong>Comcast</strong>’s signature On Demand service fundamentally changed the way people watch TV. Since launching<br />
in 2003, On Demand has grown from a few hundred choices to more than 17,000 choices each month.<br />
Over that time, <strong>Comcast</strong> customers have watched more than 13 billion On Demand selections.<br />
More HD<br />
More Movies<br />
On Demand gives customers access to the most popular movies, music, TV shows, kids, sports, lifestyle<br />
and local programs available anytime, anywhere. On Demand offers more than 2,000 movies a month with<br />
many of the new releases like Gran Torino, Twilight, He’s Just Not That Into You and Bride Wars available<br />
the same day as DVD, entire seasons of popular television shows including Dexter, The Closer, Curb Your<br />
Enthusiasm, Sons of Anarchy, Entourage and Mad Men, the most popular kids’ shows such as Hannah<br />
Montana, Mickey Mouse Clubhouse and Dora the Explorer and an unprecedented HD collection including<br />
music videos and concerts.<br />
<strong>Comcast</strong>’s On Demand lineup includes a wide range of choices for all tastes and interests that are available<br />
24x7, any time customers want to watch.<br />
<strong>Comcast</strong> continues to add HD movies, TV shows, music videos and more to its On Demand service.<br />
<strong>Comcast</strong> has expanded its lineup to include more than 2,600 HD choices available over the course of a<br />
month. <strong>Comcast</strong> also has HD VOD content from many of the top content providers including NFL Network,<br />
MLB Network, VERSUS, Golf Channel, ESPN & ESPN2, TBS, TNT, CBS, HBO, Starz, Showtime, FX, MTV,<br />
VH1 and Discovery. This includes:<br />
• More than 350 HD movies over the course of the month such as Pelham 123, Angels & Demons, He’s<br />
Just Not That Into You, Inkheart and 17 Again.<br />
• More than 100 TV series in HD such as CSI, CSI: Miami, CSI: NY, The Good Wife, Accidentally on<br />
Purpose, Desperate Housewives, Mad Men, Medium, Nip/Tuck and It’s Always Sunny in Philadelphia.<br />
With more than 2,000 movie titles available each month, <strong>Comcast</strong> Digital Cable customers have access to<br />
more movies On Demand. Today, <strong>Comcast</strong> Digital Cable customers can choose from new releases – many<br />
the same day as DVD – as well as hundreds of free movies and movies from premium networks like Starz,<br />
HBO, Cinemax, Encore, Showtime and The Movie Channel.<br />
*Available HD signals vary by market.
Less Expensive<br />
Phone Services<br />
Features<br />
Applications<br />
<strong>Comcast</strong> Digital Voice<br />
is Superior<br />
<strong>Comcast</strong> Digital Voice ®<br />
Reinventing residential phone service for the 21st<br />
Century.<br />
<strong>Comcast</strong> Digital Voice is an innovative and reliable IP-enabled home phone service that<br />
delivers all of the functions of traditional phone service, plus enhanced features that are<br />
integrated with other <strong>Comcast</strong> services.<br />
According to a 2007 Microeconomic Consulting and Research Associates (MiCRA) study, consumers<br />
have already saved $23.5 billion, including $13 billion in 2007 alone, from increasing facilities-based<br />
phone competition mainly provided by cable companies.<br />
Residential, primary line replacement PLUS differentiation — Not your Plain Old<br />
Telephone Service<br />
<strong>Comcast</strong> Digital Voice Unlimited gives customers unlimited local and domestic long-distance calling,<br />
plus free calls to Canada and Puerto Rico and great international rates to more than 100 countries.<br />
Includes 12 popular calling features plus enhanced voice mail:<br />
3-way calling<br />
Anonymous call rejection<br />
Call forwarding selective<br />
Call forwarding variable<br />
Call return<br />
Call screening<br />
Call waiting<br />
Caller ID<br />
E911, Battery Back-Up, Directory Assistance, Operator Services and CALEA<br />
<strong>Comcast</strong> is introducing a number of new features that will further integrate the Triple Play of services,<br />
including:<br />
Universal Caller ID: across all services so customers can view caller information on their phone, TV<br />
and computer.<br />
SmartZone Communications Center: the place that customers can go to access their<br />
<strong>Comcast</strong>.net e-mail, view and listen to voice mail messages, universal address book and more from any<br />
Internet-connected computer. For more information about SmartZone Communications Center, visit:<br />
http://www.comcast.net/smartzonetour/.<br />
HomePoint: an enhanced home-based cordless phone, allows customers to check e-mail, listen<br />
to and view voice mail messages, access their universal address book and search local listings.<br />
HomePoint is part of a <strong>Comcast</strong> Digital Voice self-install kit.<br />
<strong>Comcast</strong> mobile application: The <strong>Comcast</strong> mobile app works on an iPhone or iPod touch® and<br />
enables access to voice features like visual voice mail, call logs, call forwarding, and access to the<br />
universal address book.<br />
“<strong>Comcast</strong> Digital Voice. Rated #1 in call clarity. So no word goes unheard.”<br />
- Keynote Competitive Research study, November 2008<br />
Caller ID blocking<br />
Caller ID with call waiting<br />
Repeat dialing<br />
Speed dial<br />
<strong>Comcast</strong> Digital Voice is unrivalled because calls travel over <strong>Comcast</strong>’s proprietary managed IP network<br />
(as opposed to the public Internet). The use of a managed IP network gives <strong>Comcast</strong> the ability to<br />
provide service quality that may not be available from non-facilities-based VoIP service providers.<br />
<strong>Comcast</strong> also provides E911 capability by routing calls directly to PSAPs along with Automatic Location<br />
Information (ALI), identifying the caller’s location.
<strong>Comcast</strong>.net<br />
Wideband<br />
Security<br />
<strong>Comcast</strong> High-Speed Internet<br />
The nation’s number one residential Internet<br />
service.<br />
<strong>Comcast</strong> is the nation’s largest residential Internet service provider with an advanced fiber-optic<br />
network that offers the best of speeds and reliability as well as exceptional online content.<br />
At www.comcast.net you can connect to your e-mail, <strong>Comcast</strong> voice mail and all the latest news,<br />
entertainment, and sports. The site provides what’s important to you, like your messages, music, photos,<br />
weather and more.<br />
• Access up to seven total e-mail accounts as well as your voice mail and address book from one<br />
convenient location.<br />
• Explore a world of information and entertainment choices on TV, On Demand and in HD. With a<br />
simple search you can find out what’s on TV now, later or On Demand. To experience all the benefits that<br />
<strong>Comcast</strong>.net has to offer go to: http://www.comcast.net/benefits.<br />
• Online Video – News, entertainment, sports, and more – choose from a collection of more than 150,000<br />
clips. With 1,000 plus HD choices – <strong>Comcast</strong>.net’s HD Gallery gives you more online video choices in<br />
stunning HD. Catch up – Get easy access to Fancast’s full length TV shows and movies to watch online,<br />
anytime, for free.<br />
• Games Channel – Play free online game favorites including puzzle, arcade, card and word games.<br />
• <strong>Comcast</strong> Photo Center – Transfer, store and print your favorite photos, get helpful tips from the pros on<br />
photography and create memorable gifts.<br />
• TV Listings – the easiest way online to find the best of what’s on – including On Demand and HD content<br />
– from the convenience of your computer.<br />
<strong>Comcast</strong> is making the leap from broadband to wideband with the launch of next-generation DOCSIS 3.0.<br />
With wideband, <strong>Comcast</strong> is introducing a brand new echelon of Internet speed tiers, which will redefine the<br />
customer experience online and create a platform for Internet innovation in the years ahead.<br />
As part of its initial deployment of wideband, <strong>Comcast</strong> has introduced two new speed tiers: Extreme 50,<br />
offering up to 50 Mbps of download speed, and Ultra, offering up to 22 Mbps of download speed, and it is<br />
increasing speeds for the majority of existing customers. With Extreme 50, <strong>Comcast</strong> customers will be able<br />
to download a high-def movie (6 GB) in about 16 minutes, a standard-def movie (2 GB) in about 5 minutes<br />
and a standard-def TV show (300 MB) in a matter of seconds. Customers with Extreme 50 also will be able<br />
to download digital photos, songs and games faster than ever. This is only a preview of what’s to come—<br />
wideband will provide the capability of delivering dramatically faster speeds in excess of 160 Mbps in the<br />
future.<br />
To find out when wideband will be available in their area, customers can visit www.comcast.com/fastestfast<br />
or call 1-800-<strong>Comcast</strong>.<br />
McAfee® Security Suite, a $120 value – While some other Internet service providers charge for online<br />
security, <strong>Comcast</strong> helps you keep your family safe from growing online threats with the highly-acclaimed<br />
McAfee Security Suite at no additional charge! It’s a $120 value – and it’s one of the most robust, highly<br />
acclaimed Internet security solutions offered. This comprehensive suite can be installed on up to seven PCs<br />
per customer and includes must-have software like Identity Theft and virus protection, firewall, parental<br />
controls and much more. The comprehensive set of McAfee® security tools is available in a single download<br />
on <strong>Comcast</strong>.net’s Security Channel.
Overview<br />
Key Features<br />
Key Contributors<br />
SmartZone <br />
Communications Center<br />
The SmartZone Communications Center from <strong>Comcast</strong> is an innovative online application that<br />
brings simplicity and convenience to our customers’ lives by converging and integrating key<br />
features of our phone and high-speed Internet services.<br />
With the SmartZone Communications Center, <strong>Comcast</strong> customers can enjoy the convenience of<br />
going to one place to send and receive e-mail, check, manage and even forward voice mails via<br />
e-mail and manage a single address book.<br />
Customers have the convenience of being able to access and control a number of innovative and popular<br />
communications and entertainment features in one converged, central location including:<br />
• Integrated E-mail and Voice mail – view, send and manage e-mail and voice mail together online in one<br />
convenient location.<br />
• Visual Voice mail – review your call log online and select the voice mails you want to hear in the order you<br />
want to hear them.<br />
• Voice Mail Forwarding – forward voice mail messages through e-mail.<br />
• Universal Address Book – combines and syncs up with contact information from multiple sources in one<br />
online location and can be accessed from any device with an Internet connection.<br />
• New E-mail Options – drag and drop messages into folders, review e-mail messages in a preview pane<br />
and mouse-over to sneak-peak photo attachments.<br />
<strong>Comcast</strong> partnered with best-in-class innovative companies to create the SmartZone Communications<br />
Center feature including:<br />
• HP – selected as the primary implementer to design and build the SmartZone Communications<br />
Center platform.<br />
• Plaxo – delivering the universal address book component.<br />
• Zimbra – designing the SmartZone Communications Center user interface.<br />
For more information about SmartZone Communications Center, visit http://www.comcast.net/smartzonetour/.
Overview<br />
Availability<br />
Wideband<br />
<strong>Comcast</strong> is making the leap from broadband to wideband<br />
with the launch of next generation DOCSIS 3.0<br />
<strong>Comcast</strong> is introducing a brand new echelon of Internet speed tiers, redefining the customer<br />
experience online and creating a platform for Internet innovation in the years ahead.<br />
As part of its initial deployment of wideband, <strong>Comcast</strong> has introduced two new speed tiers and is<br />
increasing speeds for the majority of existing customers.<br />
Residential Wideband Speed Tiers<br />
New Tier—Extreme 50: up to 50 Mbps download speed / 10 Mbps of upload speed<br />
New Tier—Ultra: up to 22 Mbps download speeds / 5 Mbps of upload speed<br />
Blast!: up to 16 Mbps download speed / 2 Mbps upload speed<br />
Existing Performance Plus customers (8 Mbps) are upgraded to Blast! as wideband becomes available in<br />
their market.<br />
Performance: up to 12 Mbps download speed / 2 Mbps upload speed<br />
Speeds for existing Performance (6 Mbps) customers are doubled as wideband becomes available in their<br />
market.<br />
Plus with PowerBoost, speeds are even faster!<br />
DOCSIS 3.0 technology will be deployed to more than 65% of our national footprint by the end of 2009,<br />
passing more than 33 million homes and businesses.<br />
Wideband is currently available in Atlanta, Georgia; Baltimore, Maryland; Chattanooga; Tennessee; Chicago,<br />
Illinois; City of Philadelphia and Greater Philly Metropolitan area; City of San Francisco and the Bay Area;<br />
including San Jose-Silicon Valley and Monterey-Salinas; Denver, Colorado; Fort Wayne, Indiana; Greater<br />
Metropolitan Boston area and parts of Southern New Hampshire; Harrisburg, Pennsylvania; Hartford,<br />
Connecticut; New Jersey, South New Jersey, including Camden and Wilmington, DE; Pittsburgh; Portland;<br />
Seattle; Spokane and Eugene, Washington; Twin Cities: Minneapolis and St. Paul; Washington D.C. and the<br />
surrounding Metropolitan area.<br />
Additional markets will be announced throughout 2010.<br />
To find out more about wideband availability, visit www.comcast.com/fastestfast or call 1-800-<strong>Comcast</strong>.<br />
The Wideband Difference<br />
See how wideband speeds compare:<br />
Download<br />
Example<br />
1.5 Mbps DSL 3 Mbps DSL 12 Mbps 50 Mbps<br />
HD Movie Over 5 hours Over 3 hours About 50 minutes About 20 minutes<br />
Standard Definition Movie Over 2 hours About 1 hour Under 18 minutes Under 5 minutes<br />
PC Game (multi-player) About 45 minutes About 22 minutes About 6 minutes Under 2 minutes<br />
20 Picture photo album Almost 2 minutes About 1 minute About 12 seconds About 3 seconds
Overview<br />
Network Facts<br />
<strong>Comcast</strong>’s Network<br />
America’s Leading Network<br />
<strong>Comcast</strong> has America’s leading and most effective converged video, voice and data network.<br />
Its digital, high-capacity, fiber-optic network enables <strong>Comcast</strong> to provide an integrated—and<br />
unparalleled product experience to customers. The network is “carrier class,” which means that<br />
it is built with redundant systems that ensure availability, scalability and reliability and uses the<br />
industry’s most advanced optics/lasers and IP routing technologies.<br />
Interactive Video and Converged Applications<br />
<strong>Comcast</strong> has buillt the applications that will enable customers to consume more content when and<br />
where they want it – online, on television or on the go. The power of our network and our VOD service<br />
has changed the way people watch TV; now we will use it to change and improve the entire in-home<br />
entertainment and communications experience.<br />
From Broadband to Wideband<br />
<strong>Comcast</strong> is evolving its network from broadband to wideband with the deployment of DOCSIS 3.0. (Data<br />
Over Cable Service Interface Specifications), a new standard for delivering high-speed Internet service<br />
across cable networks. <strong>Comcast</strong> delivers download speeds of up to 100 Mbps, allowing our customers to<br />
operate more efficiently and productively than ever before. For example, downloading a large 2 GB file at<br />
100Mbps (such as a high-res X-ray or a graphic design) be completed in about 2 ½ minutes. To download<br />
the same sized file on a typical business class 1.5 Mbps T1 line would take more than 3 hours.<br />
Reinventing Residential Phone Service for the 21st Century<br />
<strong>Comcast</strong> Digital Voice is a true home phone replacement service that delivers an integrated communications<br />
experience across all of <strong>Comcast</strong>’s services (including cable and high-speed Internet) and customers’<br />
devices. <strong>Comcast</strong> continues to innovate and introduce major enhancements to <strong>Comcast</strong> Digital Voice,<br />
including Universal Caller ID and HomePoint (formerly known as Enhanced Cordless Telephone).<br />
• At the core of <strong>Comcast</strong>’s network is a fiber backbone that stretches across the country with 147,000 miles<br />
of fiber - enough to wrap around the earth six times<br />
• Everyday <strong>Comcast</strong> delivers more than 14.3 million On Demand views, over 1.5 PetaBytes of IP-sourced<br />
video, 59 million e-mails, over 21.7 million web page views, 95 million <strong>Comcast</strong> Digital Voice® calls and<br />
2.9 million voice mails.<br />
• <strong>Comcast</strong> delivers more than 1.5 Zettabytes of entertainment and information into our customers’ homes<br />
every week—that’s the equivalent of 20 Libraries of Congress and more than 900,000 times the amount of<br />
traffic on Youtube.
Overview<br />
Plans<br />
Pricing<br />
Speed<br />
<strong>Comcast</strong> High-Speed 2go<br />
<strong>Comcast</strong>’s High-Speed 2go is a fourth-generation (4G), wireless data service that provides<br />
the fastest available wireless Internet in the nation via wireless data cards. <strong>Comcast</strong> is rolling<br />
out this service bundled with one or more of its popular Internet, phone and video products,<br />
providing mobile broadband wherever and whenever customers need to be connected.<br />
<strong>Comcast</strong> is also selling High-Speed 2go to small-to-mid-sized businesses through <strong>Comcast</strong><br />
Business Services sales teams. As the nation’s largest video provider, largest residential<br />
ISP and the third-largest residential phone provider, <strong>Comcast</strong> now has the ability to provide<br />
wireless mobility to consumers in a combination that is both competitive and differentiated<br />
from any bundled services on the market today.<br />
TWO DIFFERENT DATA CARDS AND SERVICE PLANS<br />
<strong>Comcast</strong> High-Speed 2go Metro service uses a 4G-only data card giving customers the fastest wireless<br />
service within the 4G metro coverage area. The Metro device operates only in a 4G service footprint.<br />
<strong>Comcast</strong> High-Speed 2go Nationwide service delivers the fastest metro 4G service plus coast-to-coast<br />
access on Sprint’s national 3G network. The Nationwide device automatically switches between available<br />
4G and 3G networks.<br />
BUNDLED PRICING<br />
Fast Pack: Access to both the fastest wired and wireless Internet in the nation – sold together as a “Fast<br />
Pack.” Both new and existing <strong>Comcast</strong> customers will be eligible for special bundled pricing, with Triple<br />
Play customers receiving 4G wireless as an add-on. Visit www.comcast.com/highspeed2go for additional<br />
pricing plans and service packages.<br />
Fast Pack Metro: The $49.99 Fast Pack Metro service includes <strong>Comcast</strong>’s 12 Mbps home Internet<br />
service, a free WiFi router for mobility and extended coverage in the home, and 4G service that will provide<br />
up to 4 Mbps download speed when customers are on the go. Consumers can upgrade to the Fast Pack<br />
Nationwide service that includes the same services plus nationwide 3G mobile network access.<br />
INTERNET SPEEDS<br />
In The Home:<br />
• Extreme 50 – 50 Mbps / 10 Mbps<br />
• Ultra – 22 Mbps / 5 Mbps<br />
• Blast!® - 16 Mbps / 2 Mbps<br />
• Performance – 12 Mbps / 2 Mbps<br />
On The Go:<br />
<strong>Comcast</strong>’s 4G service will be provided via the Clearwire network, and its 3G service will be provided by<br />
Sprint’s nationwide 3G network. Clearwire’s network provides all of download speeds with an average of 3<br />
to 6 Mbps for mobile users. On average, today’s users of 3G networks experience speeds averaging 500-<br />
700 Kbps.<br />
For more information about <strong>Comcast</strong> High-Speed2go call 1-800-COMCAST<br />
or visit www.comcast.com/highspeed2go.
<strong>Comcast</strong> Business Class<br />
Backed by industry-leading, 24/7 business-class support, <strong>Comcast</strong> Business Class provides advanced<br />
communication solutions to small and mid-sized organizations to help them meet their business<br />
objectives. Through an advanced, hybrid-fiber coax network that provides high-quality customer<br />
experience, <strong>Comcast</strong> delivers Business Class services for cost-effective, simplified communications<br />
management.<br />
COMCAST BUSINESS CLASS VOICE provides a reliable alternative with better, more-integrated features for small<br />
businesses, such as Web access to voice mail (where available).<br />
• Unlimited direct-dialed local and domestic long-distance calling to the U.S., Canada, Puerto Rico and other U.S.<br />
territories<br />
• International calling<br />
• Popular features like Hunt Group, Call Forwarding, Call Waiting, Call Transfer, Caller ID, Three-way calling,<br />
Business Directory Listing, and more<br />
• Online access to monthly billing statements, call details and bill payment<br />
COMCAST BUSINESS CLASS INTERNET offers businesses a feature-rich, reliable and secure Internet solution.<br />
• Increased Internet speeds of up to 100 Mbps* for small and medium sized businesses nationwide to keep SMBs<br />
on the cutting edge of new technology. Business customers benefit from <strong>Comcast</strong>’s commitment to move from<br />
broadband to wideband technology with the launch of next-generation DOCSIS 3.0 (select market availability)<br />
• With our 50 Mbps service, <strong>Comcast</strong> business customers can download a 3GB presentation file in about 8<br />
minutes; that would take over an hour on a 6 Mbps DSL service. Uploading files is also faster. For example, a<br />
customer can e-mail a 60 MB graphics file in less than a minute with <strong>Comcast</strong> Business Services Deluxe speed<br />
• Microsoft Communication Services<br />
• Microsoft Outlook 2007 - share & synchronize e-mail, calendars, contacts and tasks<br />
• Windows SharePoint Service – share files and coordinate projects with back-up and version control<br />
• Web Hosting service including custom domain name, Web site with 10 MB storage, and site-builder tool<br />
• Advanced Security<br />
• McAfee® Security Suite - Helps protect up to 25 PCs against viruses and spyware<br />
• IP Gateway - on-site firewall protection installed and managed by <strong>Comcast</strong> and supports multiple<br />
computers and VPN connectors<br />
*Note: currently available in select markets.<br />
COMCAST BUSINESS CLASS TV provides reliable and cost-effective video content solutions to satisfy a variety of<br />
customers’ business needs at office locations, from conference rooms and break rooms to waiting areas.<br />
• Packages run from Basic TV to upgraded packages which include channels such as CNBC, Food Network,<br />
Discovery Kids, Golf Channel, The Weather Channel and more<br />
• With certain levels of service, the Sports Pack is available which includes Fox College Sports, NBATV, NHL<br />
Network and CSTV (where available)<br />
For more information about <strong>Comcast</strong> Business Class visit www.business.comcast.com
Improvements<br />
Commitment<br />
Facts<br />
<strong>Comcast</strong> Customer Care<br />
We hold our products, service and people to the highest standards because our goal is to<br />
provide a superior customer experience the first time, every time – and, if something goes wrong,<br />
acknowledge it and fix it quickly. Our new Customer Guarantee lets customers know what they<br />
can expect from us and outlines our promises if we don’t live up to their expectations.<br />
We’ve also been working on several fronts to improve the customer experience at <strong>Comcast</strong>,<br />
including:<br />
• Investing in our network operations centers with new technology and tools that proactively monitor our<br />
network and product performance 24x7 so we can find it and fix issues before they impact customers<br />
• Giving our 16,000 field technicians handheld devices or laptops that help improve communication and ontime<br />
reliability<br />
• Launching a new automated diagnostic/troubleshooting portal, called GrandSlam, that helps our customer<br />
care agents quickly and accurately resolve customer issues<br />
• Introducing the <strong>Comcast</strong> Whole Home Check to address customers’ feedback that they want us to<br />
eliminate the need for repeat or additional service calls - when our technicians are in customers’ homes<br />
for specific service issues, they will make sure all of their other <strong>Comcast</strong> services are operating at peak<br />
performance<br />
• Increasing training for new employees and providing ongoing training for current employees<br />
• Making it easier for customers to contact us and do business with us with new features like<br />
customerCentral that lets customers manage all of their accounts with a single log-in on <strong>Comcast</strong>.com or<br />
<strong>Comcast</strong>.net<br />
• Engaging and communicating with customers in new and different ways like on blogs, forums and Twitter<br />
Our commitment to improving is ongoing, and our efforts are starting to make a difference:<br />
• Call center contact rates are down 4%, service truck rolls are down 6%; and repeat truck rolls/service calls<br />
are down 6%<br />
• Since rolling out the Customer Guarantee in March 2009, we have:<br />
- reduced missed and late appointments by 10 percent<br />
- reduced repeat technician visits by 5 percent<br />
• We know we still have work to do, and our focus on improving the customer experience will continue in<br />
2010, and beyond, with many important technical projects and new service initiatives<br />
Customer Care Facts:<br />
• Nearly 30,000 technicians and 24,000 customer service representatives serving 23.8 million customers in<br />
39 states and the District of Columbia<br />
• Nearly 300 million customer interactions a year:<br />
~ 308M customer phone calls<br />
~ 40M truck rolls/technician visits<br />
• More than 50,000 customers helped by the <strong>Comcast</strong> Digital Care Team in the last year<br />
• More than 120,000 public tweets and 60,000 private direct messages on Twitter since April 2008
<strong>Comcast</strong> Networks<br />
The <strong>Comcast</strong> Networks are composed of nineteen national networks that draw upon <strong>Comcast</strong>’s<br />
unique multiplatform expertise to deliver cable television programming and non-linear content<br />
appealing to the passionate viewer who is looking for the best in entertainment, sports, lifestyle<br />
and children’s programming.<br />
E! – TV’s Top Destination For All Things Entertainment and Celebrity<br />
E! Is the ultimate global destination for entertainment fans and adult consumers who crave the latest on<br />
celebrities, entertainment and pop culture.<br />
• E!’s programming is anchored by celebrity talent: Ryan Seacrest, Chelsea Handler, Joe McHale and<br />
the Kardashian family.<br />
• The networks top rated shows include: Keeping Up with the Kardashians, Kendra, Kourtney and<br />
Khloè Take Miami, Live from the Red Carpet, Girls Next Door, The Soup, and Chelsea Lately.<br />
• Through the E! Everywhere initiative, E! is dedicated to making its content available on all media<br />
platforms – TV, online, broadband, wireless, VOD – so viewers can enjoy E!’s programming anytime,<br />
anywhere.<br />
• E! has had five consecutive years of record-setting growth, currently available to nearly 97 million<br />
cable and satellite subscribers in the U.S. and to 77 million subscribers internationally.<br />
Style – Before Meets After<br />
The Style Network is the television destination for women ages 18 – 49 with a passion for relatable, inspiring<br />
and transformational lifestyle programming.<br />
• As the home of makeovers, from fashion to beauty, to home to community, Style provides expertise and<br />
inspiration for women who aspire to look fabulous, live well, be daring and celebrate life in progress.<br />
• Top rated shows include: Clean House, Supernanny, Ruby, and Kimora: Life in the Fab Lane.<br />
• In the past five years Style has become the fastest growing women’s cable network in the United States<br />
and today is currently available to more than 64 million homes.<br />
• MyStyle.com is a connection to the worlds of fashion, beauty and home and offers practical makeover<br />
ideas and shopping tips.<br />
• Style programming is also available on demand, through podcasts and iTunes.<br />
PBS KIDS Sprout – All preschool. All the Time.<br />
PBS KIDS Sprout is the first 24-hour multiplatform preschool network created for children ages 2-5, their<br />
parents and caregivers.<br />
• Day or night, Sprout offers age-appropriate, learning based, trusted programming like Sesame Street,<br />
Barney, Bob the Builder, Dragon Tales, as well as original programming like the LIVE Sunny Side Up Show<br />
and the Good Night Show.<br />
• Sprout is the #1 Kids On Demand service for younger children with 60 hours of VOD programming<br />
available each month (including 10 hours of Spanish-language programming) and over half a billion VOD<br />
orders to date.<br />
• In 2009, Sprout earned the highest Cartoon Q Score (measuring popularity and familiarity among moms<br />
of kids ages 2 – 5). Other awards include: Mid-Atlantic Emmy® Award, Mom’s Choice Award, Parents’<br />
Choice Award®, and Telly Award.<br />
• Sprout is available on digital cable and satellite television to 48 million homes and is a partnership between<br />
<strong>Comcast</strong> <strong>Corporation</strong>, HIT Entertainment, PBS and Sesame Workshop.
Golf Channel – More Live Golf Coverage Than All Networks Combined<br />
Golf Channel has grown from being the first truly niche sports network to a full-service, multiplatform<br />
business. The network features news, instruction and original productions.<br />
• In 2009 the Golf Channel will air more than 2,100 hours of high definition programming, including<br />
tournaments and all-new original series, highlighted by marquee events like The Presidents Cup and<br />
The Solheim Cup.<br />
• Original programming includes top rated The Haney Project (with Charles Barkley), Golf in America,<br />
Uneven Fairways, and The Golf Fix.<br />
• Beginning in 2010, Golf Channel will be the exclusive television cable home for all the world’s<br />
professional golf tours, including: PGA Tour, Champions Tour, Nationwide Tour, LPGA Tour, European<br />
Tour and Canadian Tour.<br />
• Golf Channel is available in more than 82 million U.S. homes through cable, satellite and wireless<br />
companies.<br />
VERSUS – The Fastest Growing Cable Sports Network in the Country<br />
VERSUS’ mission is to superserve passionate sports fans by taking a sport that has been historically<br />
underserved on television and surrounding it with more in-depth coverage than it has ever had before.<br />
• VERSUS is the national cable home of the National Hockey League (NHL), the Stanley Cup Playoffs and<br />
the IndyCar® Series as well as best-in-class events such as The Tour de France, the Professional Bull<br />
Riders (PBR), World Extreme Cagefighting (WEC) and Professional Boxing.<br />
• VERSUS offers collegiate sports featuring nationally-ranked teams from top conferences such as the Pac-<br />
10, Big 12, Mountain West and Ivy League.<br />
• Versus is currently in more than 64 million US homes.<br />
<strong>Comcast</strong> Sports Group –Televising Over 2,400 Live Sporting Events Annually<br />
<strong>Comcast</strong> Sports Group operates ten sports networks delivering local and national sports news, analysis<br />
and commentary to more than 40 million cable and satellite homes, concentrated in seven of the ten largest<br />
television markets.<br />
<strong>Comcast</strong> Sports Group’s networks:<br />
<strong>Comcast</strong> SportsNet Philadelphia<br />
<strong>Comcast</strong> SportsNet Chicago<br />
<strong>Comcast</strong> SportsNet Mid-Atlantic<br />
<strong>Comcast</strong> SportsNet California<br />
SportsNet New York<br />
<strong>Comcast</strong> SportsNet Northwest<br />
<strong>Comcast</strong> SportsNet New England<br />
<strong>Comcast</strong> SportsNet Bay Area<br />
The Mtn. (MountainWest Sports<br />
Network)<br />
CSS<br />
• <strong>Comcast</strong>’s sports networks provide live game coverage of the NHL’s Philadelphia Flyers, Washington<br />
Capitals, Chicago Blackhawks and San Jose Sharks; the NBA’s Philadelphia 76ers, Washington Wizards,<br />
Chicago Bulls, Sacramento Kings, Boston Celtics, Golden State Warriors and Portland Trail Blazers; and<br />
MLB’s Philadelphia Phillies, Chicago Cubs, Chicago White Sox, San Francisco Giants, Oakland A’s and<br />
New York Mets; as well as a comprehensive mix of college and minor league sports events.<br />
• <strong>Comcast</strong> Sports Group also manages New England Cable News (NECN), the nation’s largest regional<br />
news network, and The <strong>Comcast</strong> Network, based in Philadelphia and Washington, which delivers<br />
community-oriented programming.
G4 – TV That’s Plugged In<br />
G4 is the multiplatform network dedicted to the lives of today’s tech-savvy, web inspired Young Guys<br />
(Men 18-34). G4 is the only network that fully celebrates the true interests of the gamer lifestyle.<br />
• Popular programming includes Attack of the Show, X-Play, Web Soup, Ninja Warrior and Human<br />
Wrecking Balls. G4’s live event coverage includes CES, Comic-Con, E3, and Tokoyo Game Show.<br />
• Through key acquisitions, G4 has become the cable home to top shows such as LOST and Heroes.<br />
• G4’s Multiplex features content on all possible digital platforms, including G4tv.com, G4 Mobile, G4<br />
Podcasts, G4 On Demand, G4 Video Player, G4 Wii Portal and G4 PS3 Portal.<br />
• G4 is available in 66 million cable and satellite homes nationwide and is the #1 podcasted cable<br />
network and a leader in VOD.<br />
TV One – The Premiere Television Destination for African American Adults<br />
TV One offers a broad range of real-life and entertainment-oriented original programming, classic series,<br />
movies, fashion and music designed to entertain, inform and inspire a diverse audience of adult African<br />
American viewers.<br />
• TV One’s programming includes a combination of popular classic and recent comedy series like Martin,<br />
Good Times, Eve and All of Us; top-notch recent and classic movies; and original entertainment and reallife<br />
programming designed to showcase a broad range of the African American experience.<br />
• TV One is available in more than 48.4 million households.<br />
• TV One is managed by Radio One – the largest African American managed media company in the United<br />
States and investors include <strong>Comcast</strong> <strong>Corporation</strong>, Radio One and DirecTV Group.<br />
ExerciseTV – Features Today’s Hottest Workouts, Fitness Trends and Sports<br />
ExerciseTV is a leading digital nework that provides fitness videos, workout plans and healthy lifestyle and<br />
exercise tips to more than 36 million customers.<br />
• ETV offers over 200 free workouts on demand on television, downloadable and free videos online at www.<br />
exercisetv.tv, DVDs and an iPhone app.<br />
• With ExerciseTV users can workout on their schedule to hundreds of fat burning workouts like cardio, abs,<br />
yoga and dance.<br />
• ExerciseTV, launched in 2006 is a joint venture between <strong>Comcast</strong>, Time Warner Cable, New Balance and<br />
Jake of Body by Jake.<br />
FEARnet – The First Video On Demand Only Network<br />
FEARnet is the premiere site for horror, thriller and suspense video online and on demand. FEARnet also<br />
features exclusive original series, movie trailers, and exclusive scenes from soon-to-be released films.<br />
• The first video on demand only network, FEARnet launched in 2006 and is a joint venture between<br />
<strong>Comcast</strong>, Sony Pictures Entertainment and Lionsgate Entertainment.