June 2018

JUNE 2018
Insurance focus
Van complaints
Bats & roofing
FEATURES
• BACK TO THE FUTURE:
WE TALK HERITAGE ROOFING
• SOCIALLY AWKWARD?
DOS & DON’TS OF SOCIAL MEDIA
• WHAT’S IN A NAME?
IT’S A BIG CALL FOR YOUR BRAND
SAMPLE TAKEN, FIND
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Editor’s Comment
MATT DOWNS
EDITORIAL DIRECTOR
MATTDOWNS@MEDIA-NOW.CO.UK
The June issue is packed full of giveaways, the latest products,
opinions, advice and top tips for roofing and cladding
contractors – plus this month we give a nod to nature and a nod to
the past!
This might be a bit of a strange question, but would you know what to
do if you encountered bats on a project? Well, it’s actually a scenario
that’s quite common on roofing projects, but don’t worry as we’ve
spoken to Jo Ferguson, Built Environment Officer at the Bat
Conservation Trust, and you can read Jo’s important advice on (p.28).
The heritage roofing sector is one that always catches the imagination,
but as Nigel Dyer, Heritage Services Manager at Wienerberger explains,
the level of skill required to work on these projects means it might not be
for everyone. As Nigel says in our interview on p.32: “Heritage roofing is
very methodical and has to be completed to strict standards, which
means extensive planning is necessary. The roofers themselves also
have to be extremely skilled. The products they are working with are
sometimes very tricky to install, usually with no installation guidance.”
Elsewhere in this issue we get the dos and don’ts of social media
(p.20); the Inspector tackles combustible substrates (p.22); we hear
why the technical side of fasteners has never been more important
(p.50); and talk VIPs on p.64.
Plus, with the World Cup just around the corner, why not get the team
together and see who wins with our BMI Sweepstake Kit!
So, read on for all this and so much more!
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NIGEL DYER
Above: Nigel Dyer, Wienerberger’s Heritage Services Manager, undertaking an
inspection of an existing roof before replacement. Read our interview on p.32.
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JUNE 2018 TC 3

Contents
ON THE COVER
28 WHEN NATURE CALLS
Jo Ferguson explains what you need to do if
you encounter bats on your roofing project
30 SAFE IN THE SUN
Katie Prestidge offers ten top tips to ensure
you stay safe in the sun on site
32 BLAST FROM THE PAST
Total Contractor talks all things heritage
roofing with Nigel Dyer
FREE: BMI SWEEPSTAKE KIT!
Play along at this year’s World Cup with Total
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16
FEATURES
16 AND THE WINNER WAS...
We take a look at back at all the winners from the UK
Roofing Awards 2018
38
24 ENSURE YOU’RE INSURED
Our insurance expert says don’t fall victim to higher
fines for health & safety breaches
38 TIME IS OF THE ESSENCE
Dave Woolley offers his top tips to ensure your lead
installation stands the test of time
46 MARKET WATCH
Keith Taylor outlines the key findings and what to look
out for from the latest UK Roofing Market Report
58 WASTE NOT, WANT NOT
Ben Jayes explains how recycling can add real value to
any business
68 SOUNDS LIKE A GOOD IDEA
Duncan Voice talks acoustics and provides his top three
considerations for soundproofing party walls
4 TC JUNE 2018

REGULARS
20 NFRC MARKETING TALK
Amanda Brackey outlines the dos and don’ts of
social media
22 AN INSPECTOR CALLS
This month the Inspector tackles the issue of
working around combustible areas
26 CONTRACT TALK
How important is a company name? We find out
in our latest focus on establishing a business
INDUSTRY NEWS
06 CONTRACTOR’S DAY IS HERE!
A look at what visitors can expect at the new event for
contractors from the NFRC and Total Contractor
12 RIDICULOUS TERMS
FMB says Government must learn from Carillion’s
payment terms of 120+ days and enforce fair payment
06
71 TOTAL VEHICLES
Van complaints: What are the options to get
yours resolved quickly?
SECTIONS
WWW.TOTAL-CONTRACTOR.CO.UK
30
TOTAL
ROOFING
58 TOTAL
CLADDING
64 TOTAL
INSULATION
28
JUNE 2018 TC 5

Industry News
IMERYS OUTLINES
PLANS FOR FUTURE
Total Contractor joined a number of
suppliers and contractors on a visit to
Imerys Roof Tiles’ Phalempin production
site just outside Lille, France.
The site has a long history dating back to
1860 and currently employs a workforce of
30 people operating a single production line
with an annual output of 45,000 tonnes of
clay plain tiles, including the 17x27, 16x24
and Chartwell tiles, and 2,000 tonnes of
matching accessories.
Imerys’ Phalempin site is just one of 12 it
operates across France with 24 lines of
production producing 67 models of roof
tiles, but it is the clay plain tile produced at
Phalempin which is most popular in the UK,
with a large majority of those produced at
Phalempin ending up on the UK market.
Despite this success, as Carine Mereni,
Europe Export Director at Imerys explained,
the goal for Imerys is to be seen as a
complete solutions provider: “We’re willing
to listen to the customer and react. We
want to be a solution provider for
contractors and that’s why we’ve
diversified to offer a whole range of
products.”
This can be seen through last year’s
acquisition of Coveo underlays, Imerys’
new gutter offering through the acquisition
of Profimo, its integrated and interlocking
PV solutions and a potential move into the
insulation market in the coming months.
One thing’s for certain, despite its success
in the UK market, Imerys is not standing
still and it has big plans to diversify its
offering so it can meet contractors’ needs,
whatever their project requirements might
be.
CONTRACTOR’S DAY HAS ARRIVED!
November 30th, 2018, will see Twickenham
Stadium play host to Contractor’s Day, an
exciting, new one-day event for contractors
operating in the roofing and cladding sector.
The NFRC, who co-launched Contractor’s Day with
Total Contractor, will be hosting an informative and
entertaining seminar and speaker programme
shining a light on its latest guidance notes and
technical updates, plus debating the current issues
affecting contractors and the wider construction
market with key players in the supply chain.
In addition to this, visitors to Contractor’s Day will
be able to get up close to more than 50 key
suppliers and manufacturers and put their queries
direct to the right person.
As Amanda Brackey, Head of Marketing at the
NFRC, explained, the event is a great opportunity for
roofing and cladding contractors to hear the latest
updates and see the leading suppliers and
manufacturers of materials and products for their
market: “We are all well aware that the construction
landscape is changing faster than ever, and these
changes are having an impact on how contractors
work on site and operate as business owners. As
such, Contractor’s Day offers the perfect
opportunity for all roofing and cladding contractors
– whether they are members of the NFRC or not –
to hear first-hand what the NFRC is doing to support
A Cambridgeshire-based roofing company has
been recognised for inspiring a more diverse
and inclusive culture within the roofing industry.
Apex Roofing has been shortlisted for the Inspire
Awards 2018 in two categories – Most Inspiring
Contractor and Most Inspiring Role Model – and
is competing against some big names in the
construction industry.
The Inspire Awards celebrate the individuals and
teams that inspire a more diverse and inclusive
culture within construction, engineering and
Contractor’s Day is a new exhibition & conference for
contractors operating in the roofing and cladding sectors.
contractors and help them deal with the new
working practices, as well as make the most of the
new opportunities available to them.”
Andy Dunn, of Total Contractor magazine, echoed
these sentiments and believes this is exactly the
sort of event the sector needs: “Contractor’s Day is
a great opportunity for manufacturers, suppliers and
contractors to come together and interact in an
iconic venue. We all know time is precious, but in
just one day not only can contractors hear about the
latest developments and opportunities within the
sector, debate the key issues affecting them as
businesses, but they can also see the latest
offerings from more than 50 of the leading
manufacturers and suppliers, all under one roof.”
For further info or to exhibit at Contractor’s Day,
contact Andy Dunn or Jake Roxborough on:
01892 732047.
For sponsorship opportunities contact Jane Lenny
at janelenny@nfrc.co.uk or 020 7638 7663.
INCLUSIVE ROOFING TEAM RECOGNISED
housing in the UK.
Jackie Biswell, Director at Apex Roofing, said:
“We are delighted to have been shortlisted in not
one but two categories in the Inspire Awards.
“We are proud of this recognition because as a
company led by women we understand how hard it
can be to enter an industry that is mainly
dominated by men. With the skills shortage and
uncertainty of Brexit, making sure that we are
inclusive and diverse within our work and who we
employ will put us in better stead for the future.”
6 TC JUNE 2018

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Industry News
LEE MORAN WINS
LOCAL HERO AWARD
Dan Walker, Lee Moran, Andrew Wakelin & Laura Brewer
Charity-minded Surrey roofer Lee Moran
has been crowned the nation’s top ‘Local
Hero’ at the UK Roofing Awards, a new
award sponsored by SIG Roofing.
Lee, whose family-run business Moran
Roofing Specialists is based in Farnham, was
recognised for his years of fundraising for the
Phyllis Tuckwell Hospice, which cares for
terminally ill people, as well as other causes.
Lee has been raising funds since 2012. He
was inspired by his stepfather, who also
raises money for charity, along with the
deaths at a young age of a friend and an
uncle who each attended the Phyllis Tuckwell
Hospice for their end of life treatment. His
father Darryl also survived cancer and that
spurred him on even more.
Lee received an unprecedented number of
nominations for his many charity works. A
Facebook page he set up, ‘Farnham Rants’,
has so far raised more than £10,000 for the
hospice. He has also raised money for the
Shooting Star Chase children’s hospice and
the British Heart Foundation. Farnham Rants’
has attracted more than 19,500 members.
Lee said: “I set it up to encourage lighthearted
banter and build an online
community where I gently persuade people to
take out an advertisement with the money
donated to Phyllis Tuckwell.
“It was really pleasing to be nominated for
the Local Hero Award and a massive surprise
to actually win it,” he concluded.
More on the UK Roofing Awards: p.16
MIXED RESPONSE TO HACKITT FINDINGS
The conclusions from Dame Judith
expecting something
Hackitt’s long-awaited review into
stronger.
Building Regulations – Building a
“Independence and simplicity
Safer Future – have received a
are the antiseptics we need to
mixed response from industry.
guard against unsafe buildings –
Simon Storer, Chief Executive of the
this all feels too weak to effect
IMA explained: “The Hackitt
the major culture change that’s
review has identified failings in
needed in the construction
the construction industry that must
industry.”
be corrected if we are to deliver the safe and
Focussing on the recommendations around
secure environment we all demand and expect.
products and desktop studies, Nigel Morrey,
“With a great deal of thought and insight the technical director at Etex Building Performance,
report has identified that the only sensible way of explained: “We welcome the Hackitt Review’s
achieving this is to have a robust performance calls for more rigorous materials testing as well
driven testing regime with clear areas of
as the restriction of assessments in lieu of tests,
authority, responsibility and accountability. rather than an outright ban. Test data which
reflects real conditions should form the bedrock of
“We fully support this direction as it will provide
all construction product development but as the
the necessary framework based on actual not
Review concludes, desktop studies can provide a
assumed competencies and performance and
viable route to compliance if used in a responsible
encourage future investment in construction
and appropriate way by competent people.
material innovation and improvement.
“Crucially, the new British Standard for evaluating
“We encourage the government to adopt these
test data must clearly set out the type of evidence
recommendations and implement the necessary
required for assessments, using data that mirrors
changes speedily to ensure tragedies like Grenfell
on-site conditions as closely as possible. It also
never happen again.”
needs to establish clear parameters for ensuring
Elsewhere, Ben Jayes, Managing Director of the competence of individuals performing these
Vivalda Group, views the final report as an analyses. Both the government’s consultation on
opportunity missed to demonstrate clear
desktop studies and the Hackitt Review reference
leadership in the area of fire safety for high rise the importance of ‘competent staff working for an
buildings. He explained: “We were expecting a far organisation that is accredited’ but in our
clearer statement from Dame Judith, which would experience this is not enough. Working for an
include banning any combustible material on tall accredited organisation does not guarantee
buildings. We had also hoped to see sharper teeth capability of the individual.
when it came to independent building inspection,
“It is now critical that the assessment process
however this appeared to have been overlooked in
proposed for cladding materials is also applied to
favour of tighter regulations outlined in the report.
other building products. There is a real danger
“On a more positive note, while it is encouraging that the industry has one set of rules for cladding
to see that the role of ‘dutyholders’ within the systems and a different set for other materials
planning, design and construction phase of which will only create confusion and an
building projects is given weight, I can’t help unworkable two-tier system. We need to apply
feeling let down by the final review. We were this best practice across the board.”
8 TC JUNE 2018

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Industry News
ENSURE YOU’RE
INSURED
Clients are being warned to ensure roofers
are adequately insured amid warnings that
half the sector could be underinsured.
Representatives from
ConstructionInsure.co.uk have warned that
around half of all UK contracting firms,
including roofers, do not have adequate
insurance in place to cover their work.
This means they are putting themselves and
their clients at risk by inadvertently failing to
take out adequate insurance policies.
Inadequate cover puts contractors and the
homeowners or developers who have hired
them at risk of liability if things go wrong on
the project.
And with so many aspects to the construction
industry, it’s the responsibility of contractors
to inform insurers about every element of a
build for adequate cover.
Mark Herbert, of Construction Insure, said:
“Every week we see numerous cases of
contractors being severely underinsured and
this is down to them not properly informing
insurers about the nature of their work.
“From our enquiries we estimate around 50%
of all UK contractors do not have adequate
insurance in place. Many contractors take out
a basic policy and fail to check the small
print which often includes caveats about the
nature of the work they are covered for.
“They assume they are covered but the
reality is the policy may not be worth the
paper it is printed on if it doesn’t cover them
for the work they are actually undertaking.
“It is far better to buy the genuine peace of
mind of knowing your work is properly
insured than to throw away cash on a policy
which isn’t fit for purpose.”
TWO NEW DIRECTORS AT THE LRWA
The Liquid Roofing and Waterproofing
Association (LRWA) has expanded its board
with the appointment of two new directors.
Stuart Hicks and Gary Hemmings were selected
by members of the LRWA at the Association’s
AGM and will be responsible for providing
“strategic guidance to the management team.” Stuart Hicks, left, and Gary Hemmings.
Stuart Hicks is UK Marketing Manager at Kemper “We want to establish a diverse leadership team
System. Since 2011, he has been an integral that’s made up of people offering different but
member of the LRWA marketing committee, which complementary skills and represents our growing
he now chairs. Throughout this time, he has membership. Gary and Stuart tick all of these
helped to deliver the association’s corporate boxes, bringing specialist knowledge, experience
video, new website and digital members pack. and fresh thinking to the LRWA and its
members.”
With more than 20 years’ experience in the
roofing and waterproofing industry, Gary
Speaking about his appointment, Stuart
Hemmings has worked with some of the largest commented: “As someone that’s been heavily
names in the flat roofing industry. In 2013 he involved in the LRWA for several years, I’m
helped to launch WestWood Liquid Technologies, looking forward to building on this experience and
the UK subsidiary of WestWood Kunststofftechnik working more closely with the other directors.
GmbH in Germany, and is now its Managing
“The LRWA continues to evolve and grow, so it’s
Director.
an exciting time to be joining the board.”
Cliff Weston, chairman of the LRWA said: “We’re
Gary added: “Westwood Liquid Technologies has
delighted to welcome Gary and Stuart to the
been an LRWA member for the last five years, so I
board. Their appointments mean that for the first
have experienced first-hand the benefits of the
time, the LRWA has six directors instead of four,
Association. It’s a privilege to be invited onto the
reflecting the growth of the association within the
board and have the opportunity to play a part in
last eight years.
its future success.”
CAREER PROGRESSION AT RUSSELLS
Russell Roof Tiles says it is proud to have Dan Hancox said: “Russell Roof Tiles has always
promoted a former trainee to Manager, after been a company that promotes within and
he benefitted from a number of careerenhancing
opportunities over eight years. willing to learn and work hard, then you will be
provides excellent training initiatives. If you are
able to reap the awards and strive in your career.
Having been promoted to Business Support
Manager, 26-year-old Daniel Hancox, who lives in “I am really relishing this new opportunity so far.
Burton, began working at the roofing tile
Having worked across most departments from
manufacturer when he was 18-years-old. He had customer services to health and safety, the
wanted a role with an excellent career path and training and development has provided me with
training opportunities, and Russell Roof Tiles has the skills and knowledge to be successful in the
been able to offer this.
role.”
10 TC JUNE 2018

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Industry News
CARILLION’S PAYMENT TERMS FLAUNTED PROMPT PAYMENT CODE
The Government must learn from Carillion by
enforcing fair payment and opening up public
sector contracts to smaller firms, according to
the Federation of Master Builders (FMB).
Commenting on the joint report on Carillion from
the Work and Pensions and Business, Energy and
Industrial Strategy Select Committees, Brian
Berry, Chief Executive of the FMB, said: “It’s the
small firms in Carillion’s supply chain that bore
the brunt of the giant’s demise earlier this year.
The Government now has a unique opportunity to
completely change how it works with the private
sector. For too long, many large firms have reigned
supreme and walked all over their supply chains.
MPs are right to note that “measures that
Government has taken to improve the business
environment, such as the Prompt Payment Code,
have proved wholly ineffective.” As a signatory of
the Government’s Prompt Payment Code, Carillion
should have paid 95% of invoices within 60 days.
However, Carillion enforced standard payment
terms of 120 days to its suppliers and we know of
FMB members that have had to wait for more than
200 days to be paid by major contractors. A
company that was so flagrantly breaking the rules
should not have been rewarded by the Government
with juicy contract after juicy contract.”
Berry continued: “The collapse of Carillion created
a ‘domino effect’ among sub-contractors. We
know of firms that have lost more than £200,000
since the collapse and of others that were so
reliant on Carillion contracts, they’ve gone out of
business entirely. Once a company at the top of a
chain goes under it creates a ripple effect. In this
instance, however, the ripple has been more like a
tsunami because of the extent to which the
Government relied on this single company. At
present, there is nothing in place to ensure
another Carillion doesn’t happen again.”
Berry concluded: “This report is welcome but we
now want to see root-and-branch reform in terms
of how the Government procures from the private
sector. The Government should exclude suppliers
from major Government procurements if they do
not demonstrate fair, effective and responsible
payment practices. The Government should also
end retentions abuse by ensuring that retentions are
held in a deposit scheme. Finally, the Government
must also make greater efforts to work directly with
small firms by breaking larger contracts down into
smaller lots. That way, not only will the Government
spread its risk, it will also reap the benefits that
come from procuring a greater proportion of its work
from a broad range of small companies.”
GOLD ACCREDITATION FOR A. PROCTOR
The Structural Timber Association (STA) has product specialisms, technical services and
awarded the A. Proctor Group with its highest high-quality standards of STA members all in
accreditation level possible in its STA Assure one place, and will also benefit the greater
quality assurance scheme.
construction industry by offering instant
reassurance that STA members have met or
The Assure programme has three categories of
exceeded current legislation and regulatory
membership – bronze, silver and gold – with
requirements.
each highlighting
differing criteria
The STA Assure
and levels
Gold
attained relating
Accreditation is
to in-house
the latest
procedures,
accolade for the
management
A. Proctor Group.
systems, specific
Angela McIntyre,
product
Communications
performance, as A. Proctor Group has achieved the highest level in the STA’s Assure programme.
Director at the A.
well as external
Proctor Group, explained: “We’re delighted with
accreditations held. This is said to be designed
our new STA Gold Accreditation. We hope this,
to offer customers a greater level of confidence
along with our other certifications, will provide
when dealing with an STA member.
customers with complete reassurance and
The recently launched Assure programme is peace of mind when using our specialist
designed to benefit consumers by describing the products.”
KEY APPOINTMENTS
SPRA is pleased to announce that
Bauder’s Nigel Blacklock has been reelected
to the position of Technical Chair
until May 2020, and Stephen Duffy, of
Topek, has become the first SPRA Vice-
Technical Chair.
Nigel explained: “I am honoured to have
been re-elected to Chair of the Technical
Committee. I hope that this continuity
will also be helpful as SPRA welcomes
our new Technical Manager, Ronan
Brunton, later this summer.” (see
overleaf)
Stephen Duffy said of his appointment: “I
am delighted to be offered this
opportunity to support Nigel, the
Technical Committee and SPRA Council. I
am looking forward to being able to
support and promote the work of the
Technical Committee to all stakeholders
as its first Vice-Chair.”
12 TC JUNE 2018

YOU MAY NOT NOTICE ALL THE
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Industry News
NEW TECHNICAL
MANAGER AT SPRA
The Single Ply Roofing Association (SPRA)
has announced Ronan Brunton will join as
Technical Manager from August 2018.
Ronan has spent over 30 years working in the
single ply roofing industry with thermoplastic
and thermoset materials at manufacturer,
contractor, distributor and accessory
companies, most recently as Managing
Director of both SealEco Ltd (UK) and
SealEco Contracts Ltd (UK). Ronan already
has strong associations with SPRA, having
brought both organisations into SPRA
membership and has represented and
supported SPRA as a Council member since
June 2016.
In 2015, Ronan was a proactive member of
the newly formed SPRA Small Roof Group
which successfully developed membrane
membership so that SPRA now fully
represents both the PVC and EPDM sectors.
Ronan said: “The essence of SPRA is quality
and working to continually improve this in
conjunction with all members and the SPRA
Council. Along with my technical knowledge
and expertise, I have a track record of
continual quality improvement in all my work
to date and I look forward to continuing this
practice within SPRA.”
Ronan went on to explain: “In addition to
taking over and further developing the
excellent technical support provided by Jim
Hooker over many years, I am also looking
forward to promoting what is a very positive
message to external stakeholders, positioning
SPRA as a really focussed organisation with
a strong team, ethos and membership. The
extended construction industry always needs
reminding of the excellent work that this
organisation strives to deliver.”
FURTHER SUPPORT FROM MIDLAND LEAD
Midland Lead has been supplying thousands of
pounds of raw materials and tools to colleges
all for free as part of its drive to aid the
training and development of future roofers. On
account of its commitment to support
construction colleges, it has now added five
new institutions to the portfolio of colleges it
supports across the country.
tonne of rolled lead, the value of which is £2,200 at
After building a successful rapport with Leeds
current market value. On top of that, the company
College of Building (LCB), it was Marketing and
provides lead working tools, tool belts and other
Sales manager Lynn Street who saw the potential in
ancillary products such as sealant and patination
that relationship to create more. With the help of
oil, all free of charge.
Simon Dixon, Training Manager at the NFRC, Lynn
began to broaden the search to make more
Many colleges can’t afford to provide their roofing
connections with construction colleges.
students with these specialised tools and lead to
practise working with, as Chris Messenger, tutor at
Since March, Midland Lead has now committed to
LCB, explained: “Without the support we receive
supporting six colleges across the country. So far,
from Midland Lead our apprentice students
these are Leeds College of Building, Newcastle
wouldn’t be able to work with lead itself.” Colleges
College, South Devon College, Eastern Region Roof
tend to use plastic alternative-lead products to keep
Training Group, Dudley College and the South Coast
costs down but as Chris points out, this has it
Roof Training Group.
downsides: “It is only by using the actual material
Its commitment to these institutions means the that apprentices can learn best practise when it
company supplies colleges with up to a metric comes to working with lead itself.”
CMO MAKES MOVE AHEAD OF SCHEDULE
Construction Materials Online (CMO), the increased our range of products stocked and the
rapidly growing parent company of Roofing volume of stock due to customer demand, so it
Superstore, Drainage Superstore and Insulation became urgent to get into the new warehouse as
Superstore, currently based at Airport Business early as possible.
Centre in Estover, has brought forward a move
“Whilst there’s still work ongoing in preparation
into its prestigious new facilities at Burrington
for the complete office move, we were able to
Estates ahead of schedule.
accelerate things to get the distribution area ready
Having outgrown its current offices, plans were sooner. It’s no mean feat organising a commercial
made to re-locate to the new premises midsummer
2018. But with more customers came a it’s gone, and the dispatch team are excited and
move like this, but I’m pleased with how smoothly
need for more stock and a bigger warehouse. This raring to go in their gleaming new warehouse!”
led to part of the team moving into the new
Construction Materials Online collected the keys
location early.
to its new Burrington Estates premises in January.
Construction Materials Online’s Operations It will now benefit from 15,000ft² of warehouse –
Director, Callum Tasker, explained: “We have more than triple its original 4,500ft².
14 TC JUNE 2018

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UK Roofing Awards 2018
AND THE WINNER WAS...
The organisers of the UK Roofing Awards once again produced a stunning event to shine a
light on some of the great work that goes on in the industry...
The winners of the UK Roofing Awards 2018,
hosted by the NFRC, were announced at a
ceremony hosted by BBC’s Dan Walker at
the Park Plaza Westminster Bridge hotel on
Friday 11th May 2018.
Now in its eleventh year, the UK Roofing Awards
have become a firm fixture for the roofing sector
to come together and celebrate outstanding
standards of design, workmanship and safety
demonstrated throughout the year.
NFRC Chief Executive James Talman, who
introduced the awards, said: “These awards
stand as a reminder to us all of the important
contribution the roofing sector makes through
innovative products, design and workmanship to
the construction industry.”
The winners of each category were:
Roof of the Year 2018 (sponsored by SIG Roofing)
Full Metal Jacket
The Victoria Royal Pavilion
A striking example of seaside architecture, this
grade II listed building (the former dilapidated
pavilion) had been one of the most at-risk
Victorian / Edwardian buildings in the land.
The Victoria Royal Pavilion, Ramsgate
“These Awards stand
as a reminder to us all
of the important
contribution the
roofing sector makes”
Roof Slating:
Claude N Smith
Marshals Yard Development
Heritage Roofing
Rowlands Roofing
LLwyn Celyn
(sponsored by Klober)
Sheeting and Cladding/Rainscreen
Malone Roofing (Newbury)
Hungerford Fire Station
Roof Tiling (sponsored by ECIC)
Monier Redland / DM Roofing & Roughcasting
Shettlestone New Parish Church
Green Roofing
Bauder / EJ Roberts Roofing
Clapham Park
Fully Supported Metal (sponsored by Metal
Solutions)
Full Metal Jacket
The Victoria Royal Pavilion
16 TC JUNE 2018

Lead Roofing
Supplies)
Full Metal Jacket
British Museum – Islamic Galleries
(sponsored by Chandlers Roofing
Mastic Felt
IKO / Sussex Asphalte
St Paul’s Cathedral
Small Scale Project
Polyroof / Cure Roofing
Rose Cottage
Single Ply
Ithaca Roofing
Hawthorns Care Home
Reinforced Bitumen Membrane
Langley / Opus Waterproofing Solutions
Girdlestone Estate
Large Scale Project (Sponsored by Wienerberger)
Partnering Contractor’s Roofing
New Bracken House
Liquid Applied Roofing & Waterproofing & Hot Melt
Polyroof / Sarnian Roofing
St Paul’s Cathedral
“The Awards have
become a firm fixture
for the roofing sector”
Innovation Award (sponsored by EagleView)
Axter / Tilbury Contracts
Dylon Works
“Innovative products, design and workmanship”
Industry Choice Award
Longworth Building Services
The Bund
The Bund is an iconic new bar and restaurant
on the waterfront next to the world-famous
Lowry Centre for Living Ventures and the
company’s 11th Alchemist venue.
(Sponsored by Radmat Building
Products)
Individual Awards and thanks to sponsors:
The Bund won the Industry Choice Award
The UK Roofing Awards also reward the individuals and organisations that go above and beyond the call
of duty. As such the winners in these categories were:
NFRC Health & Safety Champion Award 2018 went to Sam Baldwin of Longworth Building Services.
The Local Hero Award (Sponsored by SIG Roofing) went to Lee Moran of Moran Roofing Specialists.
The organisers pointed out that the awards would not take place without the continued support of the
sponsors, in particular the Headline Sponsor SIG Roofing, who has continued to provide invaluable
assistance in the development of the event.
The organisers also thanked the other sponsors of the UK Roofing Awards 2018. They were: BMI Group
(Drinks Sponsor); Category Sponsors Chandlers Roofing Supplies, EagleView, ECIC, Klober UK, Metal
Solutions, Radmat Building Products and Wienerberger; and Supporting Sponsors ALM, Axter, Cromar,
Easy-trim, IKO, LCA, QANW, Recticel, Sika, Total and LSTA.
We look forward to next year’s UK Roofing Awards!
JUNE 2018 TC 17

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07/04/2017 10:04

NFRC Marketing Talk
BE SOCIALLY ADEPT: SOCIAL
MEDIA DOS & DON’TS
Social media platforms like Twitter and Instagram can be great tools for getting your name
out to customers, but they can also lead to trouble. Amanda Brackey, NFRC’s Head of
Marketing & Communications, gives her top tips on what to do and not to do...
There’s no escaping social media. Not only is it part of our everyday life, but it’s also a valuable
part of sales and marketing, allowing companies to spread the word and talk directly with their
customers. But we’ve all heard stories of celebrities and politicians getting into trouble for saying
the wrong thing on Twitter, or watched people getting into online arguments. That can be bad for your
business and at worst, you could end up in court.
So here are our
Do...
10
‘Dos & Don’ts’ of social media:
“Never respond in
anger to a negative
comment. Take time
out to think about your
response, or even
whether you want to
respond at all”
... be consistent. Whether
it’s Facebook, Twitter or
Instagram, one post, one
video or one Tweet won’t
help your business, no
matter how clever it is.
Success comes from
consistency.
... engage with customers. Let all your
customers know that you can be found on
social media. Add links to
your business cards,
brochures, website and
email signature. Follow
back and engage
positively with them.
... post images. They say pictures
tell a thousand words and they’re right.
Post pictures of completed jobs but ALWAYS
get permission from the customer first.
... drive traffic to your website. By
including links in your posts, you can
direct customers to specific pages on
your website where they can get further
valuable information.
... follow and engage with the leading
Associations. Following the NFRC, other
trade bodies and the media will help you
to keep ahead of news and
developments.
Don’t...
... post anything that might cause offense.
What might be funny to you, might not be
funny to a potential customer. If in doubt,
do not post.
... be rude. Basic manners apply as much
on social media as they do on the job.
Always be polite and positive.
... get into arguments. Never respond in
anger to a negative comment. Take time
out to think about your response, or even
whether you want to respond at all. Often
it is better not to.
... commit to anything. Social media is a
public place so don’t make a promise that
you or your company can’t keep.
... handle complex issues. Likewise, if
someone asks a technical question, ask
them to send you a private direct
message, where you can exchange
contact details.
You can follow the NFRC on Twitter (@The
NFRC) Instagram (nfrcltd) and the NFRC also
has a Facebook page.
Contact the NFRC
020 7638 7663
www.nfrc.co.uk
@TheNFRC
20 TC JUNE 2018

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An Inspector Calls
HAZARD AWARENESS:
COMBUSTIBLE SUBSTRATES
In our regular monthly column, ‘An Inspector Calls’, Total Contractor has teamed up with the
experts at Icopal to help you achieve roofing success and avoid the common pitfalls that can
often cost you both time and money.
This month, the Inspector tackles the
burning issue of combustible
substrates.
Unfortunately, fires on construction sites are still
a common occurrence in the industry and often
result in injury or even loss of life in some cases.
Property is also destroyed bringing disruption and
unexpected costs from which many roofing
businesses never recover.
It is therefore imperative that anyone involved in
a project reduces the number of hazards present
and consequently reduces the fire risk by
exercising control over ignition and combustible
risks on their sites. Whether it is a specification
writer or a contractor, a person has a duty of care
to assess the hazards and health and safety
issues associated with a product or the works,
and to design out, or greatly reduce so far as is
reasonably practicable, any risk involved in its
“Whether it is a
specification writer or
a contractor, a person
has a duty of care to
assess the hazards and
health and safety
issues”
implementation.
Potential risks should be identified at the survey
and specification stage; however, some risks
may not be fully known until work begins (e.g.
while uncovering an area on a refurbishment
project). The contractor must therefore be
diligent in its role and work closely with the
specifier to ensure any risk is identified and
managed appropriately. The roofing contractor is
in a unique position as they will be able to
“The roofing contractor is in a unique position as
they will be able to evaluate the risks and adapt
as work proceeds throughout the project”
Above: Diagram shows Combustible Risk Zone and
Safe2Torch Zone
evaluate the risks and adapt as work proceeds
throughout the project.
The contractor will install and encounter a
number of combustible materials in a typical
working week but they may not necessarily
know how combustible they actually are. A
roofer may have used a torch on a combustible
material for decades without any consequence,
but now the industry is keen to abolish any
such practice, as the risk is considered far too
great.
Hazard and risk
Fire risk can be defined as the product of the
probability of occurrence of a fire to be expected
in a given process or procedure, and the
consequence or extent of damage to be expected
on the occurrence of fire. Anyone familiar with
risk assessment should also know the difference
between a ‘hazard’ and a ‘risk’; in its simplest
terms the management of fire hazard is found in
the basic ‘Fire Triangle’ and this applies to the
fuel and ignition hazards that can be found on
construction sites. Eliminating one of the sides of
the triangle will prevent fire from starting and
22 TC JUNE 2018

eing sustained. Of course, we can only
practically act on the fuel and ignition risks on a
building site, therefore reducing the oxygen is not
considered. Controlling the hazards is therefore
fundamental to controlling the risk of fire and the
NFRC launched its Safe2Torch campaign to help
in this respect.
Safe2Torch is a National Federation of Roofing
Contractors (NFRC) campaign developed in
partnership with contractor and manufacturer
members of the NFRC – such as Icopal – which
seeks to significantly reduce the risk of roof fires
when using gas torches, either to dry out roofs or
when used to install torch-on membranes. The
campaign was launched in 2017 following a
number of high profile fires, such as the one at
Selsey Academy, which destroyed a large part of
a secondary school in West Sussex in August
2016.
Safe2Torch guidance recommends torch-free
exclusion zones should be created to minimise
and reduce such risks. A minimum 900mm from
“Within the exclusion
zone, detailing work
should be completed
using a combination of
thermically activated
membranes”
all areas considered at risk due to being
constructed from combustible materials, or
adjacent to details where there is a risk of fire
due to debris or other flammable hazards.
Within the exclusion zone, detailing work should
be completed using a combination of thermically
activated membranes. These allow combustible
and sensitive substrates and details to be
covered “cold” using hot-air welding techniques.
This keeps all surfaces free from fire risk during
application and enables risk-free application of
torch-on membranes. In situations where the risk
with a naked flame is still present, for example
adjacent to existing pitched tiled roof areas or
wall cladding, there are a number of proprietary
membranes available, such as our TorchSafe
flame-free products.
These membranes are suitable for new build or
refurbishment projects, offer the durability and
flexibility of traditional reinforced built-up
bitumen waterproofing with the benefit of safer
application and speed of installation. Utilising the
latest development in bitumen technology, they
combine the use of self-adhesive membranes,
hot air welding and solvent-free adhesives to
create flame-free application methods to satisfy
the most stringent site safety conditions.
If you are in any doubt regarding a combustible
material, call an expert for advice and further
information.
Contact Icopal’s Technical Team
0161 865 4444
www.icopal.co.uk
@Icopal_UK
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www.leadsheet.co.uk
JUNE 2018 TC 23

Insurance Focus
HEALTH & SAFETY BREACHES:
DON’T FALL VICTIM TO HIGHER FINES
By Ian Hollingworth, Head of Claims for ECIC.
Over the past couple of years, the number
of fines that are reaching six and seven
figures for Health and Safety at Work
offences have risen starkly in England and Wales.
Roofers need to be on their guard or risk facing
potentially crippling fines for Health and Safety
breaches.
The reason for the sharp rise in fines is due to
changes introduced by the UK Sentencing Council
in 2016.
Following concerns that the existing sanctions for
health and safety offences were too low and were
not doing enough to deter unsafe practices, the
Sentencing Council confirmed major
modifications to the penalties for health and
safety at work offences. In essence, they wanted
to ensure fines would have an ‘economic impact’
on the employer concerned.
As a consequence, under new guidelines set by
the Sentencing Council, fines would be set
relative to the size of the business and the
potential harm that could have been caused.
These changes have already had a significant
impact. In the year since the new guidelines were
introduced there were 19 fines of over £1million
compared to three in 2015 and none in 2014 .
Prior to the new guidelines, fines ranged between
£250,000 and £500,000 for the most serious
offences. Now, dependant on the company’s
annual turnover (as opposed to profitability), the
fine could be as much as £10million for exactly
the same incident.
To explain the scale of change, a large roofing
contractor with a turnover exceeding £50million
who is convicted of corporate manslaughter may
now face fines of up to £20million. In addition,
individuals such as company
managers or directors who are
found guilty of a breach in duty
of care to their employees could
face a custodial sentence of up to
two years.
Disproportional impact
At ECIC, as a specialist insurer for the contracting
sector, our main concern is the potentially
disproportional impact on our customers who are
mid-size roofing contractors with turnovers
between £10million and £50million.
Due to the wide bracket of fines under the new
guidelines, (ranging from £1,000 to £4million),
mid-sized roofing businesses could face a fine
similar to that of a much larger company with
much deeper pockets.
When it comes to the sentencing process, the
Courts are required to consider the level of
‘culpability’ ranging from low i.e. the company did
not fall far short of the appropriate standard, to
high i.e. a deliberate breach of, or flagrant
disregard for the law.
Factors such as whether there was cost-cutting at
the expense of safety or any existing health and
safety records are also considered at this point.
The level of harm is then categorised on a level of
1-4 and cases involving corporate manslaughter
are classed as either Category A – where
incidents are indicated to have had a high level of
harm or Category B – where a lower level of
culpability has been established. The fine
imposed is then determined based on the annual
business turnover.
The way to avoid facing such heavy penalties is
to have an effective and robust approach to
complying with health and
safety laws.
The risks at every site must be carefully
considered and site specific risk assessments
and method statements drawn up before works
commence rather than relying on generic
assessments.
“A signed, dated
document is the
crucial piece of
evidence a contractor
needs”
Every worker should sign site specific health and
safety assessment forms at the outset of each job
to ensure they are aware of any risks, the control
measures in place and personal protective
equipment needed.
A signed, dated document is the crucial piece of
evidence a contractor needs to demonstrate the
risks have been identified and reduced to the
lowest possible level in compliance with the
relevant statutory duties of care and Health and
Safety Regulations.
Without this evidence, the contractor could find
themselves exposed to claims for civil damages and
if serious enough, a prosecution by the HSE which
may ultimately lead to a significant fine or even
imprisonment. It’s really not worth the risk – to the
safety of staff and to the future of the business.
Contact ECIC
0330 221 0250
www.ecic.co.uk
Left: Ian Hollingworth, Head of Claims
for ECIC
24 TC JUNE 2018

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Contract Talk
WHAT’S IN A NAME?
Our ongoing series looking at the different aspects of setting up and running a business as a
roofing contractor continues, and this month Janine Brady, SIG Roofing’s Marketing
Manager, discusses the importance of your company name.
Choosing a name for a business is one of
the first big decisions that roofing
contractors have to make when setting up
their own business. Coming up with a name for a
company can also be a very exciting part, as it
can give contractors a real sense of pride in the
business and service offering they are creating.
Like any business, roofing contractors shouldn’t
underestimate the power that a company name
can have. How many people, for instance, have
heard of a business called BackRub? Not many
I’d imagine. However, if I said the name Google,
I’d be shocked if you hadn’t heard of it. BackRub
was in fact the original name for Google before
the founders changed the name in 1997, and this
brand is now so powerful that it’s in the Oxford
English Dictionary!
I know this is quite an extreme example, but it
does demonstrate that a business name is a
valuable asset that can help build your
reputation, not just with potential customers, but
also with suppliers and when you are trying to
attract new recruits for business growth.
So, when choosing your company name, there are
a few items that contractors should consider:
Make it memorable
A catchy and memorable business name can
benefit you massively in the long run. Word of
mouth is one of the most powerful forms of
marketing and attracting new business. You want
a name that sticks in the customer’s memory so
they recommend you to their friends and family,
or via social media recommendation sites.
Be careful to avoid business names that include
unusual spellings – make sure they are easy to
pronounce and remember; simple and
straightforward is the basic rule of thumb and the
shorter the better. It’s also best to avoid quirky
words; it may have worked for Apple and Google,
but for a roofing contractor, it’s a risk if people
don’t understand what you do or the service you
provide.
Once you have chosen the name, test it out and
get a few opinions. You might love it, but it’s
always better to get different perspectives on it.
Will your customers – and your staff – be able to
relate to it? Do they understand it? What does it
mean? These are all important questions to ask
friends, family and peers.
It’s also important to remember that Companies
House apply a number of rules and restrictions on
company names which you will need to adhere to,
like not having a name that is misleading or
offensive.
Is it available?
Once you’ve decided on your name, you need to
check it’s available. If the company name you
want is already being used, it’s best to avoid
copying so you are not forced, legally, to change
your business name in the future. Simply search
online for ‘company name checker’ to access a
number of sites that are authorised by Companies
House to allow you to check. It’s also good
practice to check the name or names you want
for your business using a search engine or looking
through the Yellow Pages.
Once you’ve checked the name is available, if you
are going to have a website it’s important your
domain name (i.e. URL) is available too. When
setting up a domain name it is best to keep it the
same as your business name, otherwise it can be
confusing. It may seem obvious, but setting up
Joe Bloggs Roofing Services Ltd and then
registering a website address as
www.joeroofing.co.uk will have consequences
with potential customers not being able to find
you online. In addition, if you are called Joe
Bloggs Roofing Services, register both
www.joebloggsroofingservices.co.uk and
www.joebloggsroofing.co.uk for example, it keeps
everything clear and easy to find for your
customers.
You’ll also have the option of co.uk, .com or .net.
For start-up roofing businesses you can choose
just one, although if it is not cost prohibitive you
have the option of purchasing multiple – this will
help when people are searching for you.
Once you’ve chosen your company name, you’ll
then need to register it. This can be done online or
by post via www.gov.uk and you will receive a
certification of incorporation when registration is
complete, usually within a few weeks.
Finally...
Whatever name you choose, remember that your
company name is an important part of your
business identity. This is a name that will appear
on the side of your vehicle, be on your business
cards, your letterhead and your website. More
than that though, your company name is also
something that identifies your business and the
service you provide. Having a name that you and
your staff believe in and your customers trust will
go a long way in building your reputation.
Next month: SIG Roofing offers advice and
guidance on your tax and VAT responsibilities.
Contact SIG Roofing
0845 612 4304
www.sigroofing.co.uk
@SIGRoofing
26 TC JUNE 2018

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TABLE OF CONTENTS
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Images .....................................................................1
Length Diagram .........................................................4
Pitch Diagram ............................................................5
Area Diagram ............................................................6
Notes Diagram...........................................................7
Penetrations Diagram.................................................8
Report Summary........................................................9
MEASUREMENTS
Total Roof Area =467.95 sq m
Total Roof Facets =24
Predominant Pitch =45°
Number of Storeys >1
Total Ridges/Hips =84.43 m
Total Valleys =17.07 m
Total Verges =14.63 m
s =111.86 m

Bats & roofing
BATS, ROOFING WORK & THE LAW
By Jo Ferguson, Built Environment Officer at the Bat Conservation Trust.
hen undertaking work to a roof or
accessing the roof structure for
assessment, it may be that bats are
encountered. These fascinating mammals are
heavily dependent on buildings as the majority of
UK species use them as roosts throughout the
year, now that many natural roosting sites have
been lost.
When they are present, bats are often concealed
in crevices, behind roofing felt, under lead
flashing or under ridge tiles and are not often
seen. Our most common bat species, the
common and soprano pipistrelles, weigh only 4-
5g and can fit in a gap as big as an adult thumb
in width – so they can access even the most
modern home! However, bats rarely cause any
problems when they roost in houses and as long
as bats aren’t handled, there are no known health
risks to the public associated with UK bats.
“Having bats in the roof
does not necessarily
preclude work from
being done”
There are 17 different species of bat breeding in
the UK, some very rare, others still quite
widespread, but all of which are fully protected
under international and domestic legislation. This
is due to loss of roosting and foraging habitat
which has caused the significant decline in bat
populations over the last century. The legislation
applies to protect all bats and their roosts in the
UK, whether they are present in the roost or not,
because bats move around and will use different
roosting sites depending on their specific needs
throughout the year.
A criminal offence may be committed if you:
1. Deliberately capture, injure or kill a bat;
2. Intentionally or recklessly disturb a bat in its
roost or deliberately disturb a group of bats;
3. Damage or destroy the breeding or resting
place (roost) of a bat;
4. Possess a bat (alive or dead), or any part of a
bat;
5. Intentionally or recklessly obstruct access to a
bat roost.
The potential fine for any bat related offence is
£5,000 and if more than one bat is involved, the
fine is potentially £5,000 per bat! In England and
Wales an offender can also be imprisoned for six
months, so there’s a lot for roofer to be aware of.
What to do if you find bats on a project
If bats are found when accessing or repairing a
roof or entering a roof void, leave the area
immediately and call the Bat Conservation Trust
National Bat Helpline for advice: 0345 1300 228.
The Helpline can send a volunteer round through
the local SNCO (Statutory Nature Conservation
Organisation) on a free of charge visit to a
domestic dwelling to check how the roof is used
by bats. They will then write and advise on how
best to go about any minor works, causing
minimal disturbance to the bats. If works will
cause major disturbance or involve the
destruction of a roost, then an ecological
consultant will need to be contacted by the roost
owner to provide further advice.
Having bats in the roof does not necessarily
preclude work from being done. What it does
mean is that the work will need careful
consideration, especially in terms of timing and
materials, so that the structure can continue to
be shared by bats and people. For example, there
are currently no breathable or non-breathable
non-woven spun-bond polypropylene /
polyethylene membranes that are safe for use
Brown long-eared roost in a roof void. pic: Hugh Clark
where bats roost. The filaments in these nonwoven
membranes entangle and kill bats.
Currently only type 1F bituminous felt may be
used in bat roosts.
Often work has to be carried out at a particular
time of year to minimise disturbance (bats are
usually only seasonal visitors to roofs). This is
especially relevant when bats have babies (May
– August) or if they are hibernating (generally
November to March). In some cases a license
may be required to carry out works.
Therefore, the earlier in the process the bats are
taken into account, the less disruption to roofing
and development works there will be. Ask the
occupier whether they are aware that they have
bats or if bats have ever been found in the house.
And be vigilant for droppings, concentrating on
the area beneath the ridge, the junction between
two ridges, down hips and over bays, around
chimneys and gables and all around the eaves.
Bats droppings are easy to tell apart from rodent
droppings because they crumble easily when
pressed in a gloved hand and can be seen to
sparkle in the light, due to the insects bats eat.
However, if you are in any doubt, contact the
National Bat Helpline for advice:
Contact The Bat Conservation Trust
0345 1300 228
www.bats.org.uk
@_BCT_
28 TC JUNE 2018

Safe in the Sun
CONTRACTORS, ARE YOU PLAYING
IT SAFE IN THE SUN?
Every year, 60 outdoor workers die from skin cancer and yet 86% of construction
workers admit they don’t wear adequate sun cream! Katie Prestidge, from Marley Eternit,
asks are you one of the ones putting yourself at risk? plus offers ten top tips to stay safe
in the sun on site.
Roofers may not think they are at risk because the weather in this country isn’t that hot, but skin
cancer rates are actually rising faster in the UK than in any other part of Europe. Yet, 90% of skin
cancer deaths are preventable by taking simple sun safety precautions.
As well as covering up, wearing suncream is very important but it is only effective when it is used
properly. That’s why, this year, we are focussing on safe sun cream use. As well as giving away free
mini bottles of suncream on carabiner clips, we’re issuing some important safety advice to make it
easier for site workers to keep themselves safe in the sun.
10top tips for staying safe in the sun on site:
“If you’ve got a bottle of
last year’s sun cream
lying around in your
van, check it hasn’t
expired”
1. Don’t let the British weather fool you; up to
80% of dangerous UV rays can get through a
cloudy sky. Make sure you apply sun cream, even
when it is cloudy.
2. If you’re unsure when you need to use sun
cream, check the UV index on the weather
forecast or on one of the free phone apps. This is
a good way to see whether you need sun
protection that day.
3. Where possible, cover up. Keep a shirt or
jacket on and consider following the Australian
example of using long sleeved, lightweight, UVprotective
PPE.
4. Wear a hard hat at all times, preferably with
a brim and flap that will cover your ears and the
back of your neck.
5. Don’t leave exposed skin unprotected. Use
sunscreen with an SPF of at least 25 and
remember to reapply regularly throughout the day.
6. If you’ve got a bottle of last year’s
suncream lying around in your van, check it
hasn’t expired. Sun cream generally has a shelf
life of two to three years and that’s only if it’s
stored properly.
If there isn’t an expiry date on the bottle, look out
for a small symbol of an open pot. This tells you
how long you can use the cream for once opened,
e.g. 18 months. When you open a new sun cream,
write the date on the bottle – that way you know
how old it is.
7. Apply sun cream liberally – as a rough guide
use around a teaspoon for the face and neck, six
teaspoons for the whole body. Admittedly you’re
unlikely to be measuring suncream out on site, but
you get the idea. Most people only use around half
the amount they need.
8. Don’t rely on a once-a-day sun cream –
they are unlikely to give adequate protection on
site due to sweating and face wiping. In fact,
consumer watchdog Which? tested four
sunscreens labelled ‘once-a-day’ and found that
after six to eight hours, their average SPF
decreased by 74%. So if you’re using a ‘once-aday’
cream, it is best to put it on in the morning
and reapply at lunchtime.
9. Drink plenty of water and stay hydrated. In
very hot, hard-working conditions, experts have
found that workers on site can lose up to 1.5
litres of water in sweat every hour! The Health
and Safety Executive recommends drinking 250ml
(or a cup) of water every 15 to 20 minutes in hot
weather to replace the fluids lost through sweat.
So, where it is safe to do so, keep individual
containers of cool, clean water within easy reach
at all times.
10. Make sure you take rest breaks in shaded
areas and take time to drink fluids, as well as
eating food to replace essential electrolytes
(sodium) that have been lost through sweat.
Get a free mini bottle of sun cream while stocks
last by sending your name and email address to
info@marleyeternit.co.uk. For more advice
about staying safe in the sun, visit:
Contact Marley Eternit
01283 722588
www.marleyeternit.co.uk
@MarleyEternit
30 TC JUNE 2018

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PITCHED ROOFING
FLAT ROOFING
INDUSTRIAL ROOFING

Heritage Roofing
“IT IS A FAIRLY LARGE LEAP TO
HERITAGE ROOFING”
Total Contractor puts the questions on all things heritage roofing to Nigel Dyer (pictured),
Heritage Services Manager at Wienerberger.
TC: Can you define what the word heritage
means in relation to roofing?
ND: Heritage, in relation to roofing, can be defined
as a style of roofing tile or fitting found on historic
structures that is no longer mass manufactured.
Heritage roofing projects deal with the bespoke
replication of historical profiles and features in
order to maintain the original beauty of a period
building.
If a roof needs replacing or repairing on a listed
building, an appropriate replacement is needed.
To ensure this is the case, roof tiles need to be
produced and installed that are as close as
possible to the original style, colour and profile;
essentially ‘like for like’.
TC: What sort of materials would a heritage
roofer be proficient in installing and dealing
with?
ND: There are four types of materials used for
heritage roofing: clay, natural slate, natural stone
and thatch. A large majority of heritage roofing is
dominated by clay. We supply appropriate clay
roof tiles, through our Keymer and Sandtoft
brands, that will have the correct profile, colour,
and texture to match the age and style of a
building, as well as its surrounding environment.
TC: How big a leap is it for a roofer operating
in the volume housing market to diversify into
the heritage sector?
ND: It is a fairly large leap from roofing in the
volume housing market to heritage roofing. For
one, heritage roofing is not done at speed, as the
housing market is. Heritage
roofing is very methodical and
has to be completed to strict
standards, which means
extensive planning is necessary.
Conservation boundaries also have
to be considered, with appropriate
analysis and documentation completed. It isn’t
simply a question of building or restoring a house,
then putting a roof on top.
The roofers themselves also have to be extremely
skilled. The products they are working with are
sometimes very tricky to install. Usually with no
installation guidance, apart from advice sought
from Heritage professionals. The additional fixing
materials are completely different. Where modern
house-building will use Dry Fix, clips, etc; a
heritage build will use lime mortar and will
therefore need a lot more preparation and
attention to detail.
It is extremely important that the job is done
right, because organisations like Historic
England, Historic Scotland, etc., can enforce that
the roof is reinstalled to the correct measures if
mistakes are made, which can be costly and
time consuming. When seeking roofers for these
jobs, historical bodies will often look for someone
who is classified as a heritage roofer on the
National Federation of Roofing Contractors list.
These are some of the best roofers in the
country, who crucially learnt their skills on
historic buildings.
TC: What are some of the key considerations
that need to be taken into account when
installing bespoke roof tiles and materials?
ND: When installing bespoke
roof tiles and materials it’s
vital to focus on using the
right product, the right
installation method and the
right finish.
Any material chosen needs to reflect the
original product and build, as well as the products
commonly used in the surrounding local area. The
product is usually handmade and will need to
meet a certain colour, profile, texture and finish. It
then needs to be installed correctly, with the right
finishes. For example, if lime mortar was used
originally, this needs to be maintained.
TC: How does the Heritage Service work with
roofing contractors?
ND: The Heritage Service Team at Wienerberger
deals with roofing contractors mainly on a face to
face basis. A roofing contractor may come to us if
they have a project they are planning and need to
use a certain tile specified by the architects or
authority. They often ask for our advice and
guidance on how to install the tiles, and also to
work out the coverage needed. Using our
experience, we also advise on fittings and other
supporting products to sit alongside the tiles.
Finally, we also provide specifications and training
if required, showing contractors how a roof should
correctly be installed, using case studies from
similar work we have carried out in the past.
TC: Bespoke tiles must come at a premium.
What are the cost implications for heritage
projects?
32 TC JUNE 2018

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This means that battens delivered to site should be graded and marked in accordance with the new
standard and have supporting documentation.
There’s no grey area on BS 5534, so take it as Red that roofing battens from Marley Eternit are
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Heritage Roofing
ND: It will come as no surprise that bespoke
products on a heritage build come at a much
higher cost than a similar sized new-build roof.
All bespoke products are handmade and therefore
take a lot of time, analysis and planning to create.
A lot of background work has gone into the
project, specifying and sourcing the correct tiles,
meaning that they come at a premium, which can
increase the cost of a roof up to tenfold.
TC: Are bespoke tiles ever used on modern or
contemporary projects? Can you give us
examples?
ND: Caring Wood (RIBA House of the Year 2017)
is a typical example of a modern project where
the architect wanted bespoke products on a new
build to fit in with the local environment. Some
modern building developments tend to look very
similar and architects seek individuality.
Architects are naturally very ambitious and
pushing the ‘edge’, in design and scope. This has
led to the increasing use of natural handmade
products on more bespoke and contemporary
projects. They want to create signature buildings
which add to their surroundings but have a nod to
the past.
TC: What are some of the more interesting,
unique and rare tiles and materials that could
be used on heritage projects? I saw you had
the Mathematical Tiles on show at the Listed
Property Show…
ND: Mathematical tiles are very old tiles dating
back to the medieval times, and were used as an
alternative to brickwork, which their appearance
closely resembled. From their initial appearance,
many cannot tell that the tiles are not brick. It is
not as popular a method as it once was, however
they are still used in restoration projects,
especially if they’re the style used on an original
building.
Other interesting tiles used in heritage projects
are peg tiles, a very traditional building product
which retained their popularity from earlier
periods until Victorian times. Before the invention
of nib tiles, tiles would have been Kent peg, with
many buildings around Kent and Sussex using
these. These are some of the oldest clay tiles in
the country.
Finally, we have Tegula and Imbex tiles –
overlapping roof tiles used in ancient Greek and
Roman architecture. They would have been made
during the Roman occupation originally and were
once a status symbol of the Roman Empire,
however these are now not frequently seen in the
UK. Though they did have a resurgence in the late
Victorian to 1930’s periods, and found their way
onto buildings of note in the UK; generally public
or private establishments.
TC: What sort of regulations and Standards do
heritage roofers and projects have to meet?
ND: Heritage projects often have to meet Listed
Building Regulations and may need approval from
Historic England or the National Trust in
conjunction with the local Conservation Officer.
This makes concise planning and skilled
workmanship vital to the whole process.
These regulations act as a guide to heritage and
restoration projects to ensure that the work is
undertaken and finished to an exceptional
standard. For example, plastic clips should not be
used as this is the incorrect style and method for
these types of projects. The methods used should
be in keeping with how the building was built
originally.
TC: If you are reusing tiles or sourcing used
tiles for a heritage project, what are the
potential risks and what should contractors
look out for?
ND: There are risks to reusing tiles as there is no
guarantee with them. Some reused tiles are fine,
but they need to be sorted and graded correctly to
ensure they are correct for the roof which can be
very time intensive. Even with this careful sorting,
it cannot be guaranteed the tile will be of a quality
Caring Wood is an excellent example of heritage products
being used on a contemporary project.
that will last a significant amount of time. It
should be kept in mind that these tiles have been
taken off a roof for a reason.
Furthermore, when dismantling these tiles there
are some factors that you cannot see – such as
hairline cracks – which will mean the roof will
start to fail sooner than a new tile. You are very
much working with the unknown with used tiles,
meaning there is much more of a risk. If you do
use them in conjunction with new tiles, then do
not mix them, place the older reclaimed tiles onto
a lower or separate elevation. This will ensure
they can be replaced easier in the future, when
they do start to fail.
New tiles provide much less of a risk and can be
made to the exact requirements necessary in
terms of colour and style. Clay is also a wonderful
material for aging beautifully, weathering very
well and blending in over the years. New tiles
offer a guarantee and peace of mind. They often
also work out a lot cheaper than reused tiles.
Reused tiles are often very scarce, and therefore
a more premium product.
Reroofing a house is expensive, so it is essential
it is done correctly. Heritage projects need a roof
to last for another 80-100 years, to be properly
installed and not to worry about the replacements
or repairs that reusing old tiles can incur.
Contact Wienerberger Heritage Services
0161 491 8200
www.wienerberger.co.uk
@wienerbergeruk
34 TC JUNE 2018

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Project Focus
“THE NEW ROOF HAS BROUGHT
THE BUILDING BACK TO LIFE”
Total Contractor hears how issues stemming from poor workmanship on a Surrey apartment
block were overcome to provide an attractive and weathertight roof.
Built by a major housebuilder in the mid-
1990s, the Kearton Place 30-apartment
block in Caterham, Surrey, is an
unfortunate example of how badly roofing can go
wrong. But it also shows how a roof can be
brought up to 21st century standards with a
detailed specification, good workmanship and the
comprehensive suite of products from Redland.
The shallow pitched roof – just 16°– had issues
from the start: it started to leak, mainly at the
bottoms of the valleys, soon after residents
moved in, and there were also condensation
problems.
“We’ve had continual problems with the roof and
leaks in six of the top floor flats despite constant
repairs over the past ten years”, said Richard
Mason, Head of Major Works at the Croydonbased
property consultancy HML, who manages
the building on behalf of the freeholders. He
commissioned The Tiled Roofing Consultancy to
advise and its report revealed a great list of
issues, any one of which would have caused
problems.
The roof tiles were laid on an
inappropriate rafter pitch
with the wrong head lap
and the detailing of both
the valleys and the side
abutments was also
incorrect.
Both the lead flashing laps and
the roof space ventilation were wrongly
installed, while the mortar bedded ridge was
loose, as were the roof tiles, which were not
properly clipped or nailed.
What lies beneath?
Consultant Chris Thomas recommended stripping
the roof back to the rafters so that the tiles could
be installed properly and the insulation could be
upgraded. But the stripped roof revealed even
more evidence of poor workmanship: the gutters
and fascia boards were set at the wrong level or
fixed to rotten timbers; the plywood soffit boards
were rotten and needed replacing
with fire resistant board; and,
at the base of the hips,
there were no jack rafters.
The hip rafters did not
reach the fascial board,
while the roof on one
section did not line up with
the roof next to it.
Chris drew up a detailed
specification for the replacement roof using
Redland products throughout because the
Redland Regent was said to be the only tile to
meet the main two criteria – the low pitch of the
roof, and visually matching the existing tiles.
“The Regent tile is one of the few products to do
both and I knew it from experience to be a good,
reliable product,” said Chris. “From there on it
was simply a case of using the appropriate
Redland systems and components.”
This choice pleased Darren Byard of Oakland
Roofing, the Sevenoaks-based contractor working
on the project, on several counts. “We use
Redland tiles on a regular basis and Regents on
many occasions,” he said. “But we hadn’t used
Regent Half Tiles before and they are very handy
for the lead valleys, because you don’t have to
make any small cuts to achieve the rake, so
there’s less wastage. In fact, I’d use them again.”
Images: Roofing materials from Redland helped overcome issues at Kearton Place, a 30-apartment block in Caterham, Surrey.
The details
The roofing details included replacing the mortar
bedding with the Dry Vent Ridge system, together
with the Redland Dry Hip system, with Kro-Clips
fixing the cut tiles. Installing Kro-Clips on the hips
simplified inspection, because they are fixed
before the dry hip system is put in place. At the
36 TC JUNE 2018

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“The Cloaked Verge System was
installed where the module sizes
provided a sensible fit. The system
provides high resistance to wind
uplift, is maintenance-free and
provides a neat finish to the verge”
eaves – with a traditional open loft space – 10mm Redland RedVent Eaves
Vent with Extension Trays into the loft space were used.
Lead was used at the top-edge abutments if it was not ventilated, yet if
ventilated, the Redland Top Edge Abutment Vent was installed. Ventilation
tiles were installed to terminate soil pipes and bathroom extract fans.
The Cloaked Verge System was installed where the module sizes provided a
sensible fit. The system provides high resistance to wind uplift, is maintenancefree
and provides a neat finish to the verge. It employs a one-piece concrete tile
to continue the tiling over the gable end and complies with the latest British
Standard requirement, eliminating the need for mortar bedding.
“I’m very pleased with the result and the way it has worked,” said Richard.
“The new roof has brought the building back to life, and now the roof has
been brought up to 2017 standards and should not need any major
maintenance for the next 50 plus years.
“Of course, the lead valleys and gutters will need to be cleaned every few
years, but apart from that it will be almost maintenance free.”
The client is pleased to report the project makes good economic sense too,
costing £212,000 including all the fascia, soffit and additional carpentry
repairs. That comes to about £7,000 per flat which, spread over the next 50
years, is roughly £140 per year.
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01285 863545
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@_Redland
JUNE 2018 TC 37

Lead Work
MAKE YOUR LEAD LAST: TOP TIPS
FOR LOOKING AFTER YOUR LEAD
By Dave Woolley, Midland Lead’s Technical Manager.
Lead is known for its durable and hardwearing qualities, when treated correctly it can face the
elements with ease and last over a hundred years while still presenting a beautiful finish. But lead
is also a soft and malleable metal and, like most natural occurring materials, it can deteriorate or
lose its visual appeal if not looked after properly. Below are a few tips to ensure this doesn’t happen:
“Lead is a simple and
undemanding product
to work with and – with
these tips on hand –
easy to maintain too”
1. Store your lead correctly
Before installing your lead rolls or sheets, make
sure you store them correctly. By doing so you
can be sure that they’ll be ready to use with
minimal preparation whenever you need them. If
improperly stored, lead sheet may become
discoloured. To keep your lead in perfect condition
follow these four simple rules:
• Store your lead in a clean, dry environment.
• Use a raised pallet so that the lead is not in
contact with the ground.
• Avoid stacking the pallets, this could bend the
lead beneath.
• Keep the original packaging
on until you’re ready to use it.
2. Treat your lead
When it comes to caring for
your lead the best piece of
advice is this: treat your lead with
patination oil first. Treating your lead with
patination oil before installing it means you won’t
have to worry about cleaning it after installation.
Simply apply a coat of patination oil over your
Left: Dave Woolley, Midland Lead’s
Technical Manager.
lead products before installing
them to prevent unsightly
white stains on tiles or
brickwork adjacent to new lead
work. The oil also seals the
surface from damp, so there’s never
any lead oxide run-off.
Patination oil gives lead a wonderful sheen and
lustre too. It’s quick to apply and works out at
pence per square metre.
38 TC JUNE 2018

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Lead Work
3. Tips for cleaning your lead
As mentioned above, if lead is stored correctly, or
properly treated with patination oil after it has
been laid, then most stains will be prevented. But
if you find that your lead has stained before,
during or after installation, this is what you need
to do:
• For light white stains on the surface of a newly
laid lead sheet use a nylon brush or very fine wire
wool with a mild acid solution, for example
vinegar or lemon juice.
• If the stains are heavier and the lead is newly
fitted, then remove the sealant and then clean the
lead sheet with the acid solution. Once done,
apply patination oil and use a non-acid-curing
sealant or traditional mortar on the joint that
needs to be sealed.
• Rusty or orange stains on the surface of the
lead sheet require our specially developed lead
cleaning gel. Remove the stains with a nylon
brush or scourer.
• For red stains on the surface of the lead sheet,
use a strong detergent and remove the stains with
a nylon brush or scourer. Then dry the lead sheet
“For red stains on the
surface of the lead
sheet, use a strong
detergent and remove
the stains with a nylon
brush or scourer”
with a soft cloth and apply a layer of patination oil.
Once you’ve dealt with the stain, treat the lead
with a coating of patination oil. First, wash the
lead thoroughly with clean water and allow to dry.
Then apply the patination oil with a soft, clean
cloth. This will prevent any further staining.
Before (left) and after (below) lead cleaning gel has been
applied.
Above: Lead tools, lead roll and marker.
Lead is a simple and undemanding product to work
with and – with these tips on hand – easy to
maintain too. If you do require any more information
on how to keep your lead in premium condition,
Midland Lead offers video guides on its YouTube
channel, including how to apply products with
patination oil correctly. Patination oil, cleaning gel
and a whole array of other lead ancillary products
can be found on the website below:
“If lead is stored
correctly, or properly
treated with patination
oil after it has been
laid, then most stains
will be prevented”
Contact Midland Lead
01283 224 555
www.midlandlead.co.uk
@MidlandLead
40 TC JUNE 2018

Successful Waterproofing begins
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Membranes
STEP BY STEP: A GUIDE TO
INSTALLING SARNAFIL HD
Sika Sarnafil’s Mark Hibberd (pictured) talks us through installing Sarnafil HD, the
manufacturer’s thickest ever membrane developed in response to the demands of modern
construction projects.
Launched last year, Sarnafil HD is a robust system that has been
designed to withstand heavy foot traffic and punctures. Rigorous
testing at the Sika research and development facility has shown that
this is without doubt the most durable system Sarnafil has ever offered.
Here is my guide for ensuring the perfect, weatherproof finish that will stand
the test of time:
“The important
factor for the
spray products is
to keep the spray
tip nozzle clean”
Step 1: Decking
First things first, make sure the structural deck is in
line with the recommended specification from the
manufacturer of the products to be installed – be
aware, as once installation has begun, you as the
roofing contractor could be liable.
Plywood/OSB: Should be a minimum of 18mm thick
or it will be too flimsy to act as a structure. Always
ensure that if the deck has been installed by others it has been fastened to
the substructure in line with requirements, with heads of nails or screws
punched or countersunk flush with the surface of the deck.
Concrete decks: Should have a smooth wood float finish, free of nibs and
Step 1: A coat of Sika Spray Primer 610 is applied
evenly onto the decking.
snots, otherwise these will potentially damage the air
vapour control layer and could also compromise the
adhesion if a bonded AVCL is to be installed.
Metal decks: The required thickness is normally
0.7mm but can be 1mm or 1.2mm.
The thicker the deck, the better the loading potential and
the greater the pull-out value achieved by the fasteners.
As aluminium is a softer metal, the fixings will have a
lower design value and will need to be aluminium peel rivets or stainless
steel to prevent contamination. Work with the manufacturer who will
calculate the wind uplift design and specify the correct fasteners and fixing
rate so you don’t need to worry.
Step 2: Sarnavap HD
use a product like our new Sarnavap HD, a 2mm thick
foil-lined self-adhered bituminous vapour barrier product.
Now we turn our attention to vapour control.
With most self-adhered products it is important that a
If an insulated warm roof build-up has been
coat of primer is installed to the decking.
specified then the first line of installation would be a
vapour control layer (or air vapour control layers as
We recommend our spray applied Primer 610, which
we should now refer to them). These normally fit into Step 2: Roll out the Sarnavap HD bituminous air cuts down installation time dramatically and is the
vapour barrier over the deck and remove the
two categories – loose laid polyethylene vapour release liner to engage the self-adhering obvious choice on larger projects.
control layers or adhered vapour barriers. The type is bituminous surface to the substrate.
Installing is a simple procedure, just roll out the
usually dictated by the humidity category of the building.
Sarnavap HD over the deck and remove the release liner to engage the selfadhering
bituminous surface to the substrate. Then use a water filled roller
On projects where it is important to weatherproof the building as quickly as
possible to allow other trades to carry out works inside the building in the dry, to expel any air bubbles or wrinkles.
42 TC JUNE 2018

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Membranes
Step 3: Insulation
same depth, and more importantly to stop the fixings being
over or under tightened.
Mechanical attachment or adhering are the two
routes available.
To adhere SarnaTherm G insulation to an adhered vapour
barrier Sarnacol 2162 is poured from a 5kg tin into beads
SarnaTherm G PIR insulation boards can be
which should be 10mm-20mm in width, alternatively the
installed by either method. When a polyethylene
VCL is installed, the insulation boards are then Step 3: SarnaTherm G insulation adhered to the air Sika C-250 spray applied insulation adhesive can be used
vapour barrier using Sika C-250 spray applied to speed up the installation.
loose laid and mechanically fixed by means of insulation adhesive.
Sarnafil fixings, insulation pressure plates and
The distance between each bead is in the Sarnafil
thermally broken tube fasteners. Using the nylon tubes - which prevent cold specification depending on the wind uplift calculations. After an hour the
bridging - means that the insulation boards can be kept as thin as possible adhesive should have cured enough to stop the board lifting but we advise
thus reducing the cost of the insulation.
that the boards are trafficked as little as possible.
The tubes are installed using a TP 19 fixing tool. This tooling acts as a
depth gauge or torque adjuster to ensure all fasteners are installed to the
If a board is tilted on an uneven deck, once it comes out of the semi cured
adhesive it will not adhere back in and so should be taken up and re-stuck.
Step 4: SarnaTherm HD
The Sarnafil HD system is made even tougher by
installing a high density PIR insulation board
underneath the Sarnafil membrane. This
SarnaTherm HD insulation can withstand impact and
high weight loadings. The boards should be adhered
to the surface of the preceding SarnaTherm G
The SarnaTherm HD boards are adhered to the
surface of the preceding SarnaTherm G insulation
using the C-250 insulation board adhesive.
insulation, bonded board to board by means of Sarnacol
2162 or adhered using the C-250 spray applied
insulation board adhesive.
If mechanically fixing the HD insulation, the first layer of
SarnaTherm G should be pinned into position and then
the fixation of the SarnaTherm HD carried out to the
Sarnafil specified fixing pattern and fastener density.
Step 5: Sarnafil HD Membrane
spray tip nozzle clean. If and when work is interrupted,
immerse the spray tip in cleaner and spray the end of
Now for the membrane itself. The installation of the
the applicator gun with a solvent flushing spray to
2mm thick G410-20EL Sarnafil HD membrane to the
remove excessive adhesive that could cure and block it.
SarnaTherm HD insulation is by method of adhering
the membrane using either Sarnacol 2170 roller
By keeping the canister turned fully on and controlling
applied contact adhesive, or by using the new Installation of the 2mm thick G410-20EL Sarnafil HD the adhesive by the control on the applicator gun,
membrane to the SarnaTherm HD insulation boards
Sarnacol 2172 spray applied contact adhesive. The using Sarnacol 2170 roller applied contact adhesive. pressure is kept throughout the hose and gun which will
spray applied version delivers quicker installation
keep the adhesive from curing inside it.
times, less stress on the applicator and less waste of product.
The application is a thin covering as a primer coat and then another
Sarnacol 2172 comes in an 18kg canister to which a hose and applicator adhering coat to the back of the membrane. The two are put together and
gun is connected. At the end of the applicator gun a small spray tip nozzle rolled over with a water filler roller to expel air bubbles and wrinkles and
is screwed on. This makes the adhesive spray out in what is called a ‘spray achieve an intimate contact. Finally, to seal the overlaps seams should be
fan’, which is a more controllable pattern than just delivering it like an heat welded either by a Sarnamatic automatic welding machine or hand
aerosol spray. The important factor for the spray products is to keep the welded using a Leister triac hot air gun.
“Attention to detail and following these
procedures will deliver a roof to be proud of and
one that withstands the pressures of modern
construction methods”
Contact Sika Sarnafil
01707 394444
gbr.sarnafil.sika.com
@SikaSarnafilUK
44 TC JUNE 2018

Market Overview
THE UK ROOFING MARKET: AN
UPDATE ON SECTORS AND SIZE
AMA Research’s Keith Taylor provides an overview of the UK roofing market.
The UK roofing market can be broadly split
into pitched roofing products, flat roofing
systems and industrial roofing systems. The
use of pitched roofing products, such as tiles and
slates, is largely dependent on demand from the
housebuilding and housing RMI sectors, although
commercial uses are not insignificant.
Conversely, demand for flat roofing membranes
and felts and metal roof panel systems is largely
driven by refurbishment or re-roofing
requirements on commercial, industrial buildings
and public sector buildings.
Demand and size
Demand for roof coverings has been supported by
the growth of housebuilding and domestic RMI,
along with increased output in a number of
commercial and industrial new build &
refurbishment markets. The size of the UK roofing
market is estimated to be over £1.3bn in 2018, at
manufacturers’ selling prices.
However, tendering for commercial and
housebuilding roofing projects has remained
highly competitive under challenging market
conditions, with some firms putting in low bids to
secure contracts. Additionally, an acceleration in
the shortage of skilled roofers has resulted in
higher wages, which has contributed towards an
overall reduction in margins.
Above: UK Roof Tiles – % Mix by End Use Sector by Value.
By product group, the largest two
sectors are metal roofing
systems and roof tiles and
slates, which together account
for the majority share. The other
major product sector within the
roofing market is for flat roof
membranes. Smaller sectors that are also
significant include rooflights and niche products
such as shingles, green roofing systems and fully
supported metal roofing.
Roof tiles and slates
The roof tiles and slates market is influenced by
housebuilding levels and has benefitted from
increasing volumes of housing starts since 2012.
Since then, demand for concrete tiles on
housebuilding developments has translated into
strong annual growth levels in this sector. To a
lesser extent, growth has also been stimulated by
improving demand for higher value clay roof tiles
and natural slates on domestic and commercial
re-roofing works, and also more prestigious,
lower volume housebuilding projects.
In the roof tiles and slates sector, housebuilding
is estimated to account for up to around 60% by
value. By volume, this is likely to be a little higher
as most products used are lower value concrete
tiles with higher value clay tiles and natural
slates largely used for re-roofing. There are strong
Source: AMA Research Ltd / Trade Estimates.
Left: Keith Taylor, Director at
AMA Research.
regional variations in the types
of material used, partly
because planning regulations
require the specification of new
roofs to blend in with the surrounding
properties. For example, slate and natural stone
are much more widely used in northern England,
Scotland and Wales than elsewhere, while clay
tends to be more widely used across the south
east.
Flat roofing sector
In the flat roofing sector, new housing accounts
for a relatively low level of demand, while RMI
works such as garage re-roofing and housing
extension projects represent a core area of
demand, particularly for bitumen, EPDM and GRP
membranes. The markets for EPDM and other
types of single ply membranes (SPMs) have
grown strongly over the last six years or so, also
taking some share from bitumen sheets within
the commercial sector.
Metal roofing
Metal roofing systems have experienced steady
recovery in terms of market value, something
which is in large part driven by growth in the
installed area, now estimated to be over 20
million m². A key driver has been the construction
of factories and distribution centres, out-of-town
retail & leisure buildings and agricultural units.
Warehousing and factories alone account for
almost half of the total area of metal roofing panel
systems installed. At present, there is an ongoing
requirement for additional warehouse space
connected to the growth in online retailing.
46 TC JUNE 2018

QUALITY
YOU CAN TRUST
The KeeGuard®rooftop edge protection is a free standing guardrail
system which does not penetrate the roof membrane. The system is
modular in design and features Kee Klamp®open style fittings which
allow quick installation of the horizontal rails and 100% recycled PVC
counter weights. The KeeGuard®range includes standard vertical,
raked, radiused and folding systems.
Features and Benefits:
• Minimum components for ease of installation
• Unique Kee Klamp®open style fittings for quick installation
• Proven counterbalance system
• Does not penetrate roof membrane
• Minimum components for ease of installation
• No welding, threading or bolting required on site
• For use on concrete, asphalt, PVC membrane and felt roof surfaces
• Compatible with most configurations of flat roofs up to 10° slope
www.safesite.co.uk
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Email: info@safesite.co.uk

Market Overview
Rooflights
With the increase in flat roof construction, the
rooflights market has also grown, driven by
Building Regulations and general energy
efficiency requirements for daylighting in
factories, schools and offices. Other sectors, such
as home extensions and commercial property
extensions, have also seen an increase in
demand for rooflights.
Distribution of materials
The distribution of roofing materials varies
significantly between different product sectors.
Builders’ merchants and roofing merchants are
the key routes to market for suppliers of concrete
and clay tiles.
As the majority of roofing slates are imported,
independent importers and distribution networks
are the main channels in this sector.
Since flat roofing systems are mainly used on
commercial buildings, the main distribution
channels in this sector are roofing merchants and
direct sales, while builders’ merchants typically
only supply bitumen felts for RMI and extension
projects.
Direct supply from the manufacturer is the main
route to market for profiled metal roofing projects,
which often require bespoke structures, requiring
the contractor to work closely with the
manufacturer.
The future – modest growth
Going forward, we forecast a stabilisation in
demand for roofing products through to 2021,
with more positive market growth towards the
latter part of the forecast period. Economic
uncertainty in the UK is currently impacting
demand for both public and private sector
construction, as falling levels of overseas
investment in major projects and the potential
loss of skilled tradespeople could lead to the
cancellation or abandonment of some
developments. Overall, the market is forecast to
grow by a very modest 1-2% between 2018 and
2021.
“Going forward, we forecast a stabilisation in
demand for roofing products through to 2021,
with more positive market growth towards the
latter part of the forecast period”
Positive factors: RMI sector
That said, there are a number of more positive
factors as far as the roofing sector is concerned.
In particular, a large part of the roofing market
depends on demand from the RMI sector. As such
the market remains supported even during
difficult economic times, since roof repair works
often cannot be easily delayed or postponed.
Housebuilding demand
A further positive factor is that demand in the
housebuilding market remains high and current
levels are positive. The private sector will
continue to take a pivotal role into the mediumterm,
public sector housing completions should
be underpinned by current housing policies. The
Government has recently indicated that it wants
to support the affordable sector and that should
provide some stimulus to the roofing sector.
Non-domestic
In addition, performance of the roof coverings
market, especially for metal panel and flat roofing
systems, is highly influenced by activity levels in
the non-domestic construction sectors, with
infrastructure, education and offices key subsectors.
More information is available in the report
‘Roofing Market Report – UK 2017-2021
Analysis’, which is published by AMA Research.
The report is available now and can be ordered
on the details below:
Contact AMA Research
01242 235724
www.amaresearch.co.uk
@AMAResearch
48 TC JUNE 2018

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JUNE 2018 TC 49

Fastener Tech
UNDERSTANDING THE FASTENERS &
UNDERSTANDING THE MATERIALS
In the first of a series of articles looking at the key issues concerning fixings for roofing and
cladding projects, Brian Mack, Technical Business Development Manager at EJOT UK,
explains why the technical attributes of the fastening connection have never been more
important and what this means for the contractor.
You would be forgiven for assuming that the
materials being fixed to structures and the
structures themselves have not altered in
20 or 30 years, but it comes as a surprise to most
people involved in the fastener specification
chain that this is far from the truth. In an ideal
world, a regular ‘knowledge upgrade’ is all that’s
required in order to be confident that today’s
product choice is going to meet tomorrow’s
performance criteria. But that takes time and
time is the enemy of us all.
This is where the knowledge and support of the
original fastener manufacturer is absolutely vital.
Understanding the known environment and
composition changes to building materials
requires an equal determination to evolve and
innovate. It also often comes as a surprise how
the level of fastening technology itself actually
shapes the modern building fastener.
At EJOT’s R & D facilities around the world,
advanced testing of all fastener performance,
from its atomic structure to the effects of
manufacturing processes over decades, is an
everyday function. And that’s for industries far
beyond building and construction; electronics,
automotive assembly and aerospace design are
just a few serviced by our fastening portfolio.
Many years of technical analysis as to the
reaction of dissimilar materials and the physical
performance of a fastener’s base material and
coating is essential in understanding just this one
part of fastener selection. It is not always
apparent that this level of technological expertise
is being used on the humble light section
Above: The knowledge and support of the original fastener
manufacturer is absolutely vital; Top, right: Understanding
composition changes to building materials requires a
determination to innovate; Right: advanced testing of
fastener performance, from its atomic structure to the
effects of manufacturing processes is an everyday
function.
fastener…but it is!
From roofing and cladding envelope systems, to
the fixing of mechanical and electrical ancillary
products, secondary steel work and structural
supports, the technical attributes of the fastening
connection have never been more important. Not
taking a serious look at the fastener specification
is simply not an option.
The demands on construction and the increasing
surveillance of our industry can be countered by
good specification and selection of fastener
components. Generally, fasteners are not
replaceable therefore long-term performance is a
critical part of the selection process.
Understanding their critical use and performance
requirements is paramount in ensuring that the
project’s design criteria is met during the
construction process and throughout the life cycle
of the building.
Technical support is key in this process. First
point of call is what is being fixed and what it’s
being fixed too; ultimately understanding the
fastener and understanding the materials and
systems involved. The interaction between the
fastener component with these materials to
effectively clamp them together, give long-term
mechanical performance, resist deterioration
from the environment, and the metallic and
material composition of the constituent parts of
the application is crucial.
The more information you have on an application
with to regards the physical attributes of the
connection, materials, atmosphere internally and
externally, the more informed advice the fastener
manufacturer can contribute to your specification.
Contact EJOT UK
01977 687 040
www.ejot.co.uk
@EJOTUK_Building
50 TC JUNE 2018

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Opinion
CONTRACTORS: TAKE NOTE OF
MANUFACTURERS’ GUIDELINES
By Jason Wood, Contracts Director at Fixing Point.
When it comes to roofing and cladding,
product specifications are an essential
part of the construction process.
Following specifications and guidelines can save
time, cost and the potential for a serious
headache later down the line.
A good specification provides clear details on the
type of materials that should be used, how they
should be installed, finished or tested and
ultimately, how to ensure the best possible quality
end product.
Yet, expectations and pressures on contractors to
deliver projects on time and to tight budgets are
always high.
It’s not surprising, therefore, that some
contractors might feel tempted to take measures
to save crucial project time by cutting corners or
opting for cheaper materials wherever possible.
Working under such high pressures could lead to
this sort of decision seeming like an easy solution
to a frustrating problem.
Early failure
But when it comes to fixings and fasteners, the
temptation to substitute products with cheaper,
more accessible or non-compliant alternatives
can risk early failure and costly remedial work.
A manufacturer’s guidelines are in place for a
reason, and that goes far beyond meeting
compliance for the sake of ticking a box.
Images show stainless steel fixings
suitable for rooflights
In the roofing and cladding industry,
understanding and following
these guidelines is perhaps
even more relevant and
important than any other
aspect of building
construction.
So what are the actual risks
associated with ignoring a
manufacturer’s advice?
Invalid guarantees
Deviation from installation specifications, for
example using carbon steel instead of stainless
steel as a more cost-effective alternative, will
actually render the product’s guarantee invalid.
This, of course, means that aspects of the
completed project will not be finished to the same
standard and can be very misleading for clients.
This is a particularly risky move to take when
opting for a fixing with a limited or shorter
guarantee than the panel it is being used to
secure.
What’s more, site inspectors are likely to pick up
on any product deviations during construction
visits or after completion, which can add
significant delays and the potential for more costs
if issues are raised.
One of the biggest problems comes when
contractors ignore specifications when installing
rooflights. This is the one area in
which everyone, without fail,
should refer to the
manufacturer’s guidelines.
Rooflights are there to
provide natural light in a
building. If you install them
with carbon steel fasteners
there’s a high chance of that fixing
corroding dramatically in bad weather.
At Fixing Point, we always recommend using a
stainless steel screw over carbon for fixing
polycarbonate rooflights in accordance with the
manufacturer’s specifications.
Ask questions
Communication is key throughout every phase of
the building envelope process, and it’s really
important to ask questions if you’re in doubt
about any of the quotations or drawings provided
in the specifications.
We would always advise caution when checking
the specifications of panels and fixings and
ensure that any like-for-like quote meets the
required standard, and decisions are not based
on price alone.
Architects and clients will expect their buildings
or installations to be guaranteed and to last. My
advice is to always do your research when it
comes to fixtures and fittings; even if you have
done similar jobs a hundred times before and
think you know what can be used.
Contact Fixing Point
01242 265100
www.fixingpoint.com
@FixingPoint
52 TC JUNE 2018

PROTAN BLUEPROOF – A ROOF FOR THE FUTURE
CAN YOU AFFORD TO LET
YOUR ROOF BE JUST A ROOF?
A roof represents exciting opportunities
for architects and property developers.
If you are on top of a tall building and looking out over the
urban landscape, you will see a lot of unutilised space.
Architects and property developers can no longer afford to
use the roof just to keep the rain and snow out and protect
your contents.
Using the roof for other functions creates additional values.
These values not only allow for increased profits, but also
add value to society at large and for the people living in
and around these buildings.
The roof can be a place where people can spend recreational
time, grow flowers and encourage wildlife. The roof can
also be utilised to solve other tasks that could be profitable
for the building project, such as generating electricity with
solar panels or taking control of heavy rainfall.
Protan has developed a unique BlueProof roofing solution
to avoid creating dead space on top of a building, enabling
use that space for water attenuation. That is both smart
and sustainable. The BlueProof system works equally well
for new buildings and refurbishment projects, and can be
combined with recreational areas, eco-friendly features
and energy production.
Protan BlueProof – coming to a roof near you soon.
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Space efficient
protan.co.uk

Alternatives to Gas Torches
WHEN TO MECHANICALLY FIX TO
AVOID FLAT ROOF FIRES
By Warwick Badams of Fixfast.
Gas torches are the traditional method for
fixing bituminous membranes to flat roofs.
But with 11 fires on UK construction sites
every single day, and hot works responsible for
15% of blazes on commercial and industrial
premises, there’s an increasing demand for
contractors to use alternative methods.
In fact, the NFRC’s excellent Safe2Torch campaign
estimates that alternatives are required for at
least 50% of all flat roof installations in the UK.
Safe2Torch identifies a long list of common rooftop
scenarios where the use of gas torches isn’t
appropriate. These are:
• On timber or fibreboard roof decks, upstands or
fillets, even if treated with bituminous primer.
• On old metal roof decks where troughs may
contain debris.
• On insulation that isn’t specifically designed
and tested for use with gas torches.
• Near expansion joints with voids or filled with
foam or fibreboard.
• Near open perpends or any cavities.
• Near cladding, hanging tiles, slates and
thatched roof sections.
• Under pitched sections where tiles overhang
the flat roof.
• Near plastic fascias and soffits.
• Near rooflights of any type.
• In confined spaces.
• At junctions with existing waterproofing where
flammable material may exist (e.g timber, sarking
membrane or DPC).
• Near recently-applied solvent-based coatings.
Above: Illustration shows areas where gas torch use may not
be appropriate.
• Near air vents, ducts, and window and door
sills and frames.
• Near kitchen plant which may be coated in oils.
• Near ducts and trunking which may have
flammable wrapping.
• Near metal or plastic copings and cappings.
• Near plastic pipes, curbs and domes.
Flame-free policies
In addition to this list, many main contractors and
building owners are now adopting flame-free
policies, which prevent the use of gas torches for
any construction process on site, even where
these scenarios are not present.
At Fixfast we want to build on the NFRC’s
valuable Safe2Torch guidance by sharing our view
on the best alternative method to use when gas
torches aren’t appropriate. In these
circumstances, there are two main options –
adhesives or mechanical fixing.
Of the two, mechanical fixing offers the greatest
flexibility for contractors. Many adhesives cannot
be used in temperatures below 5ºC. With the UK
climate, taking into account a rooftop wind chill
effect of -5ºC, this would have ruled out adhesive
roof work on 120 days in 2017 alone.
Mechanically-fixed bituminous membranes are
suitable for both cold and warm roof applications.
Unlike adhesives, there are no temperature
limitations on when the membrane can be installed,
and there is no need to allow for curing time.
They are easy to install, with no need for flames –
you simply use an electric screw gun to fasten the
membrane sheet on to the roof deck or the
insulation layer. Depending on the system chosen,
you can get fixings to suit insulation up to 500mm
thick.
With the right mechanical fixing system, the
energy efficiency of the roofs you install is
preserved using tube washers to prevent thermal
bridging. And some systems are even available
with a performance warranty of up to 40 years, to
ensure the longevity of the buildings you install,
provide peace of mind for your customers, and
protect your reputation.
For many flat roofing applications, use of gas
torches can still be appropriate, provided the
risks are properly assessed and managed. Where
alternatives are necessary, or where a project
requires the specific benefits of an engineered
solution, mechanical fixing offers the best
combination of ease of installation, performance
and cost to help you deliver safe, long-lasting
bituminous flat roofs.
Contact Fixfast
01732 882 387
www.fixfast.com
@fixfast_uk
54 TC JUNE 2018

Roofing Updates
ASSURANCES WITH REDLAND
On-site training, top quality workmanship and a 15-year guarantee led Trivallis, one of the
largest social landlords in Wales, to choose the free-of-charge roof specification service
offered by Redland when it needed to re-roof the Maerdy estate in Rhondda, South Wales.
Maerdy estate in Rhondda, South Wales
Lee Tapper, from Trivallis, explained: “The service ensures that we meet the current British
Standard, we get the technical advice that we need and we get the guarantee from Redland which
means we know we don't have a problem with the roof for 15 years. We know that our properties
are watertight and that our roofers know exactly what they're doing.” www.redland.co.uk
FASTER, SAFER, STRONGER FROM KLOBER
Tests at the BRE’s Garston laboratories have proved that Klober’s Permo extreme RS SK2 roofing underlay can
withstand the rigours of the UK’s weather without the need for support boards beneath it.
Klober says this means that roofing contractors can make significant savings in time and materials. Graham Copson,
Klober’s Technical Manager, estimates that removing the need for plywood or OSB boards and counter battens will save
at least £8 per m². It will also save on labour costs, and remove the safety risks associated with lifting and laying
boards. “The way Permo extreme RS SK2 performed in the tests underlines what a premium product this is,” said
Graham. “There was no leakage, even at the most extreme conditions.” www.klober.co.uk
Our mission:
“To provide standards and
guidance to our members,
businesses and householders,
skilled, professional sector
industry.”
Find out more at nfrc.co.uk
@TheNFRC
JUNE 2018 TC 55

Roofing Updates
PEEL & STICK WITH SIKA
Sika Sarnafil has launched what it describes as a completely unique ‘peel and stick’ self-adhered single ply
membrane that does not require a primer. Quick and easy to install, Sika Sarnafil says it also mitigates the potential
risks associated with adhesives and primers, making it a trusted choice for contractors and specifiers alike.
The G410-15 EL SA membrane combines Sika Sarnafil’s tried and tested BBA certified single ply membrane with new selfadhesive
technology researched and developed in Switzerland. The adhesive is factory installed, removing the need for on-site application.
Thanks to this new technology, the membrane does not require a primer and is free from volatile organic compounds (VOCs). Not only does this significantly
speed up the installation process, it is also beneficial from a health and safety and environmental perspective, alleviating the risks for the specifier, contractor
and client. The absence of VOCs means that the new system is especially well suited to sensitive environments such as hospitals, schools and other public
buildings that could be in use during roofing works.
For further info on all these roofing updates and more, visit www.total-contractor.co.uk
Sika Sarnafil’s new peel and stick selfadhered
single ply membrane
Dean Grady, Product Manager for Single Ply Membranes at Sika, said: “This new roofing system was born out of listening to our customers and finding out what
they really need. We’re not a company to rest on our laurels and the launch of our new self-adhered membrane proves just that.” gbr.sarnafil.sika.com
OLD CHARM AT NEW PROPERTIES
CUPA PIZARRAS’ Heavy 3 slate has been specified by housebuilder ZeroC to bring a
traditional look to houses being built in the new town of Tornagrain, near Inverness.
Tornagrain has been designed as a traditional market town and
will provide residents with a range of facilities. The town’s
houses and buildings will vary in appearance to reflect the look
of towns of the Inverness region.
The in-house design team at ZeroC selected CUPA PIZARRAS’ Heavy 3 slate as a suitable alternative
for the Ballachulish Scottish slate that was widely used until the quarries closed in the mid 1950s.
The dark-grey, 7-8mm Heavy 3 convincingly replicates the characteristically thick, Ballachulish slate.
The advantage of a heavy slate is the additional weather resistance that was vital for this project due
to the proximity of the development to the North Sea coast. www.cupapizarras.com/uk
WALLBARN GROWS WITH ONLINE
Since working with eCommerce provider Construction Materials Online (CMO) and its three
brands, Roofing Superstore, Insulation Superstore and Drainage Superstore, Wallbarn has
seen sales grow by 45% in the last year.
Julian Thurbin, Wallbarn Director, said: “We are constantly innovating and developing our product
range to meet the needs and evolving building practices of our customers – which includes
architects, designers, contractors and developers.” Wallbarn’s most recent innovation is its green
roofing system, the M-Tray (See left). www.constructionmaterialsonline.co.uk
TEAM EXPANSION AT AWMS
AWMS has expanded its specification team with the appointment of Michael Barnes.
Michael joins the business as National Account & Specification Manager for Rainwater and
Skyline. With 19 years’ experience in building product sales and specifically rainwater
management, he brings in-depth knowledge and experience to the business. His role will include
liaising with major building contractors and architects, and delivering CPDs for the two brands.
He will also be working on expanding AWMS’ approved installer scheme.
www.alumascwms.co.uk
56 TC JUNE 2018

TECHNICAL TALK
BLM British Lead has announced the launch of its own in-house technical support service with David Pounds
joining the company as Technical Advisor. David comes with a wealth of knowledge and experience in the
industry, having spent 13 years as Technical Advisor at the Lead Sheet Association.
The service aims to fulfil the requirements of architects, specifiers, surveyors, contractors and property owners working at
design, construction or post installation stages. Russ Taylor, Sales Development Manager at BLM British Lead, commented:
“We are really pleased to have David on board. He brings an extraordinary amount of expertise to our business, allowing us
to provide a first class technical service for the lead industry.”
David Pounds, Technical Advisor, BLM
British Lead
A wide range of services will be available including free basic advice through to five levels of paid service for more in depth or detailed responses, reports and site
visits, as well as bespoke support packages.
For more information on the level of support you require or for further advice on working with lead in construction, contact BLM’s technical team on 0330 333 3535 or
email: technical@britishlead.co.uk
INFINITE OPTIONS FROM INFINITY
Alumasc Rainwater has introduced Infinity – the new name for its high-performance
steel gutters and downpipes. The galvanised steel system is manufactured in Germany
using the latest in material and manufacturing technology. It comes with a 15-year
product warranty and is 100% recyclable.
Infinity from Alumasc Rainwater.
Pete Wainer of Alumasc Rainwater said: “Infinity steel rainwater represents innovation,
cutting-edge design and market-leading performance. It is the practical, reliable and stylish
choice for new and existing buildings.” www.alumascrainwater.co.uk
QUALITY AND ECONOMICAL
When building planning requested the use of natural slate for the roofing of Lansdowne
House, a large contemporary property in Cambridge, CUPA PIZARRAS’ H12 slate, which is
both cost-effective and met the required finish, proved the perfect product for the job.
A total of 8,000 CUPA H12 slates were used for the 300m² roof of
Lansdowne House, laid by Kieran McGinty of K. McGinty Roofing.
Homeowners Tim and Moira Ewbank had looked into using Welsh slate for this sophisticated
new-build in the grounds of their period farmhouse but were pleased to find, with the help of
their team on the site, that CUPA H12 proved to be a more economical option, while still
offering excellent quality. www.cupapizarras.com/uk
A BIG STEP IN THE RIGHT DIRECTION
Solid Gear continues to modernize safety footwear with the revolutionary ‘Infinity’ technology in this
new shoe.
For added protection, the shoe’s NANO toe cap is
40% stronger than fiberglass and has a more
athletic look than conventional metallic ones.
Combining a lightweight athletic look with maximum breathability and superb safety features, the new VENT
safety shoe is ideal for workers who are constantly on the move. VENT’s upper is made from lightweight mesh
combined with Cordura and a TPU reinforcement to ensure cool comfort, maximum breathability and enhanced
durability. While the shoe’s two midsoles deliver stability, flexibility and optimal energy return for enhanced
comfort on your feet, the rubber outsole provides anti-slip protection. www.solidgearfootwear.com
JUNE 2018 TC 57

Recycling
TACKLING YOUR WASTE PROBLEM
Ben Jayes talks about his ‘light-bulb moment’ regarding recycling and explains what
contractors and other building products suppliers could learn from his recent experience.
Industry best practice tells us that up to 95%
of all construction site waste could be
recycled, as long as projects are meticulously
planned and surplus materials are sorted into
appropriate waste streams. It’s a positive
reflection on the construction sector that just
about every major contractor has embraced the
‘reduce, reuse, recycle’ mantra. Admittedly,
Vivalda came relatively late to the recycling party,
finding that most industry-backed initiatives had
closed up shop, given their success. However, the
positive uptake of recycling by all the big players
– who love to shout about sustainability in their
annual reports – has created an information
vacuum for smaller businesses keen to do the
right thing where waste is concerned.
Our initial research into waste recycling proved
less than fruitful at first. WRAP, the governmentbacked
initiative stopped actively promoting
construction waste recycling back in 2015. And
while the CIOB’s website suggested that it had
moved on to recruiting tomorrow’s construction
professionals, the CIC’s green construction panel
was looking at energy efficiency, not waste.
Clearly, all of the big contractors have been on the
recycling wagon for years, but there’s far less
information and support out there for companies
further down the food chain, and that includes the
long tail of smaller contractors and suppliers.
Encouragement for SME contractors
Despite this, our experience should bring
encouragement to SME contractors who cannot
afford the luxury of waste managers or
sustainability ambassadors.
Having embraced a new environmental policy in
early 2017, Hull operation has reduced its annual
waste bills by more than £10,000 or 75%.
Concerned about the increasing cost of landfill
charges and the volume of waste we were
producing, we were keen to explore ways we could
divert our four main waste streams – plastic, panel
board, insulation and metal – away from landfill.
Until January 2017, we simply threw all our
plastic wrapping, off-cuts of cladding and
insulation into skips. It was a huge waste that
was costing us around £1,400 per month in
collection and landfill charges. And those costs
were going to get bigger, not smaller.
Having installed a bailing machine, courtesy of a
local equipment provider, Vivalda Hull now has its
plastic waste collected and recycled free of
charge. Similarly, off-cuts of insulation panels are
now delivered to local building firms who can use
it as additional material for projects. Panel board
off-cuts, which are generally made from a variety
of materials such as fibre cement, HPL, ACM and
plastisol steel glass reinforced concrete, can be
used as a valuable resource. Finally, Vivalda has
installed an aluminium extraction unit, that turns
waste metal into a valuable commodity that goes
back into the manufacturing life cycle.
Support and interest
We have had a lot of support and interest from
the staff as well as local companies that are
interested in using the materials that we
previously threw away. In terms of capital cost,
the only kit we’ve needed to acquire is the plastic
bailer and the aluminium extractor.
Encouraged by the benefits of the recycling scheme,
at Vivalda we’re now looking to roll out a green
policy across all of its eight UK facilities, hoping to
reach out to local partners in the same way that has
proved so successful in the North East.
It’s been amazing what we’ve been able to
achieve with just a little bit of planning and
investment. To really make recycling work, we
“With a little
organisation and
planning you could be
reducing your waste
bills”
realised that it’s about good communication and
educating both staff, suppliers and local
businesses about the potential value that is
hidden within waste materials.
While the likes of WRAP and other waste
initiatives have moved on from the construction
industry, having done a good job of getting the
main contractors on board, it can be daunting for
those interested in adopting recycling strategies
in 2018. We have discovered that there is a lot of
good advice from the various equipment
producers in the market who helped us to
understand about sorting waste and getting us to
think about the ‘reuse’ element of the three Rs.
The biggest lesson we’ve learnt in the past year
though is the vital role good communication plays
in recycling. Getting the equipment on site was
one thing, but setting up agreements with other
local contractors, who would be willing to take our
waste for subsequent use was key to our
success. Without those ongoing dialogues, our
recycling policy would be gathering dust on a
shelf. Getting our own people to buy into the
scheme was another important consideration.
If you’re a medium sized that hasn’t yet looked
into recycling, it’s not too late. With a little
organisation and planning you could be reducing
your waste bills – and doing the right thing!
Contact Vivalda
0121 328 9381
www.vivalda.co.uk
@VivaldaLimited
58 TC JUNE 2018

Note : Plywood Stoped Short
To Ensure Linearlight Flex
Can Be Slotted Through
3mm Aluminium
18 Plywood
Wraped in Vasqueen DPC
T-Section
16mm Bar
M10 Round
Head Socket
Screw BZP
TITLE
DESCRIPTION
Is
Noteest
loaded weight = 1250kg (All loading weights and structural calculations to be checked by others)
est weight of planter = 150kg
Coordination With External Lighting
To Be Reviewed With Phoenix
Corners To Be Welded And Dressed
Farrin
Unless oth
specified dim
are in mill
angles
decimal dim
± 2m
Cappings - Copings - Fascias
Soffits – Flashings - Bullnose
Free Site Surveyed Measures
01223 440044 info@lasermetals.co.uk www.lasermetals.co.uk

Project Focus
STRAIGHT TO THE POINT
Six reasons why this cladding project stands out from the crowd.
Developed by TH Real Estate, one of the world’s largest property investment management firms,
The Point is a tier 3 data centre occupying a waterfront location at Millwall Inner Dock, Canary
Wharf. Delivered as a £21 million design and build project by North East contractor, Metnor
Construction, with a cladding installation by Dmitro Facades, the three-storey data centre was not only
designed to meet the secure data storage requirements of Canary Wharf occupiers, it also had to
complement the quality and aesthetics of other buildings in the vicinity.
The task of meeting the challenges of the project’s built environment context, the quality requirements
of the developer and the high-end aesthetics of the building design fell to ventilated cladding specialist,
Shackerley. The company provided its SureClad ventilated façade system, custom-fabricating large
format natural granite panels to deliver the complex and visually striking scheme.
Here are
6 reasons why the project stands out from the crowd:
1. All elements of the building fabric were
selected to meet a BREEAM Excellent design
requirement and the SureClad natural granite
ventilated façade system was precisionfabricated
by Shackerley to ensure the cladding
addressed the complexities of the building’s
design to provide a ‘prestige aesthetic’ and robust
finish.
2. The Point has been constructed adjacent to
a building that was constructed using natural
stone. Metnor Construction originally approached
Shackerley to discuss specification of the
SureClad ceramic granite ventilated façade
system to achieve a reduced weight but close
visual equivalent. However, when it became clear
that the specification requirement was for natural
granite, Shackerley proposed a product from its
SureClad Natural Stones range that offered an
excellent match with the legacy building.
3. The design for the building includes a series
of louvred panels that form an integral part of the
façade, fabricated from the same material as the
natural granite cladding. The louvre detailing is an
unusual and complicated element of the building
design with no margin for error in the fabrication
or installation of the panels as the louvres are all
positioned at ground floor level to obscure the
building’s ventilation system, so the louvres are
very visible when approaching the data centre on
foot or viewing it from the river.
4. Fabrication of these elements relied on
Shackerley’s experienced technical team and
advanced cutting, polishing and shaping
equipment to produce each section as
installation-ready details. Each of the individual
pieces of granite was shaped with a champfered
back edge at the top, requiring precision
horizontal cutting of the detail to create a 10mm
profile at the top edge and reduce the rear length
by 30mm. All end panels were also polished on
all exterior facing surfaces.
5. The SureClad Hang On system was
specified for the project to ensure a secure,
robust installation that can handle the weight of
the natural stone façade material. The Hang On
carrier support system has been designed to
provide an ideal installation methodology for
larger, heavier cladding panels. Two horizontal
rails per course of façade panels enable the
largest, thickest and heaviest façade panels in
Shackerley’s range to be installed in a safe and
secure manner. Installers can lift panels into
position onto the horizontal rails, which provide
full support while each panel is levelled using the
adjustment bolts built into the fixing brackets for
this purpose.
Shackerley sourced a white quarried granite with grey
speckling for the façade to contrast with the dark glazing and
complement surrounding properties.
6. The specification at The Point called for two
highly polished granite colourways; a white
granite with silver and dark grey speckling to
‘frame’ the dark-tinted glazing and create the
louvres, and a black granite with grey marbling to
create feature entrances. Amongst the
complexities of the project was the need for
precision cut outs on the feature entrance
canopies and Shackerley used special water-jet
cutting and shaping equipment to cut the black
marbled granite for these sections.
Above: The SureClad natural granite louvres were a
demanding installation detail at The Point.
Contact Shackerley
01257 273114
www.shackerley.com
60 TC JUNE 2018

Cladding Updates
For further info on all these cladding updates and more, visit www.total-contractor.co.uk
PRESTIGIOUS PROJECT
High performance fasteners and rivets supplied by the UK division of SFS are being used in the
construction of the Riyadh Metro, the world’s most extensive new rapid transit system currently being
built in Saudi Arabia's most populous city.
Crucial to the smooth operation of the network’s state-of-the art Siemens and Bombardier rolling stock are the
maintenance depots serving each of the six tram lines. Here, SFS UK has been commissioned to supply construction fasteners for three of the six maintenance
buildings in a contract totalling over £1 million in direct sales.
The building envelope contract for maintenance sheds to Lines 1 (North South Blue Line) and 2 (East-West Red Line) were secured by Arabian Profiles in Sharjah.
They installed their Aluminium Aluform standing seam with SFS SX3 A4 halter fasteners, and SXC sandwich panel fasteners for the Zamil panels on the walls.
Dark Globe from Saudi Arabia secured the contract for Line 3 (East West Orange Line) on the East Line Depot, with the main contractor Salini – a joint venture
from Italy – choosing to purchase the fasteners directly. Over 550,000 SFS AP14 painted rivets were specified by the architects for fixing the internal decking
and 100,000 TDB-S fasteners were used to fix the decking into the 25mm thick steel. Kalzip fasteners were supplied on both lines. www.sfsintec.co.uk.
VISIBLE BENEFITS WITH HI VIS RANGE
Snickers Workwear says it takes personal protection very seriously.
So with its extensive range of Jackets, Trousers, Shorts, Toolvests, Shirts and Fleeces from Snickers’ LITEWork, FLEXIWork
and ALLROUNDWORK families, there’s a host of different garments in the range to satisfy the specific requirements of
Classes 1, 2 and 3 protection levels.
These products combine Snickers’ unrivalled hallmarks of functionality and comfort with the requirements of the EN471
Standard for high visibility warning clothes. www.snickersworkwear.co.uk
RAPID RESULTS
Saint-Gobain Weber has launched weberend LAC rapid, a super-fast drying version of
the established and successful weberend LAC.
This basecoat render with meshcloth reinforcement, plays an essential role in a number of
Weber insulation systems including webertherm XM lightweight External Wall Insulation (EWI),
and weberend MT, a multi-coat render system. The substantially reduced drying time of this
new and improved formulation also makes weberend LAC rapid ideal for offsite construction.
www.netweber.co.uk
COLOUR IS KEY FOR CLADDING
Freefoam has responded to market demand and feedback from customers by launching
a new colour to its popular Weatherboard style cladding range - Sage Green.
Marketing Manager Louise Sanderson explained: “We’re seeing a high level of interest in our
cladding range for a huge variety of projects. Colour is an important factor and we find that
consumers are particularly attracted to more natural subtle shades. The new Sage Green gives
our trade customers more choice and the opportunity to open up new markets.”
www.freefoam.com
62 TC JUNE 2018

VIPs
MAKING THE MOST OF OUR ROOFS
By Adrian Pargeter, Head of Technical and Product Development at Kingspan Insulation.
It is becoming increasingly popular to make
more of flat roof spaces, whether by installing
a green roof, or creating a balcony or terrace
area. At the same time contractors still need to
make sure that surfaces will be properly drained,
fully waterproofed, insulated, and able to support
the additional weight and thickness that comes
with turning a roof into a green or recreational
space. Picking the right insulation can make a big
difference to both the thickness and the structural
loading, especially if you pick Vacuum Insulation
Panels, otherwise known as VIPs.
What is special about VIPs?
VIPs can match the thermal performance of other
commonly used insulation materials at a fraction
of the thickness. This makes them ideal for
applications where you need to save space or
weight.
VIPs are made by evacuating the air out of a
micro-porous core and sealing it in a thin, gastight
membrane, which maintains the vacuum
over time. This application of vacuum technology
allows the boards to achieve aged thermal
conductivities as low as 0.007 W/m.K, far
outperforming many other roof insulation
solutions.
The panels are usually supplied with rigid
thermoset insulation boards of the same
thickness. These boards can be cut as infill strips
to fit around the perimeter of the roof, fill
awkward spaces between the VIPs and to allow
penetrations through the insulation layer.
A typical VIPs system construction has several
elements. In a dense concrete deck application,
for example, vapour control and protective layers
are installed above 50mm screed (laid to the
necessary fall). The VIPs system, including infill
panels, is then installed followed by a rigid
insulation overlay. Finally, a waterproofing layer is
fitted above the insulation.
To simplify this installation process, systems are
now available which fully encapsulate the VIP
within a rigid insulation board. This new approach
provides a robust insulation board, eliminates the
need for a protection layer and can also remove
the requirement for a separate insulation overlay
to be installed above the VIPs layer, saving time.
Encapsulated VIPs can achieve an insulating
performance that is up to three times better than
other commonly used insulation materials. They are
suitable for most green roof systems and can
Below: Kingspan’s specialist OPTIM-R design team provided
a detailed layout to streamline the installation and to allow
the target U-value to be met with an 80mm product
thickness on the Tulloch Primary School project.
64 TC JUNE 2018

Energy efficient
Spacetherm ®
Spacetherm, an ultra-thin insulation with an outstanding thermal
conductivity of 0.015W/mK, is suitable for a wide range of
challenging applications where thermal performance is crucial.
The product offers low thermal conductivity, breathablility, is highly adaptable and can be supplied
on its own, cut to size or laminated to a number of facings to suit your individual requirements.
Its performance credentials qualify it as one of the best insulation materials available worldwide.
Moon Jellyfish - For its mass, the jellyfish spends less energy
to travel a given distance than any other swimming animal.
Get in touch to find out more about Spacetherm
☎ 01250 872 261 ✉ contact@proctorgroup.com
www.proctorgroup.com
Group

VIPs
be installed above concrete, metal and timber
decks.
Some suppliers also provide tailored design
services for each application. The system
designers will provide a clear layout for each
application. This ensures the best possible ratio
of encapsulated VIPs to infill panels, provides the
most efficient installation plan and meets the
required thermal performance with the slimmest
possible construction.
Green roofs
The outstanding insulation provided by
encapsulated VIPs can be particularly beneficial
when it comes to green roofs, which are typically
thick and heavy. For example, take a dense
concrete deck with a suspended ceiling; a semiintensive
green roof on top of that would have:
The Kingspan OPTIM-R E Roofing System, featuring vacuum insulation panels encapsulated within rigid insulation boards, was
installed on a roof terrace at Tulloch Primary School.
• 50mm screed to falls
• Vapour control layer
• Insulation layer
• Single-ply membrane
• Roof barrier / protective layer
• Drainage layer
• Filtration layer
• Substrate
• Green roof covering
To achieve a U-value of 0.14 W/m².K – Kingspan
Insulation’s recommended best starting point for
new build non-domestic buildings in Britain – an
80mm thick encapsulated VIP system would be
needed. Compare this with the next highest
performing option, PIR insulation, which would
need to be 140mm. Other insulation materials
would need to be even thicker.
Roof terraces & balconies
Encapsulated VIPs also provide a useful solution
in roof terrace and balcony applications, as can
be seen in a recent installation on a primary
school in Scotland.
Tulloch Primary School has been constructed on
the site of its predecessor, offering high quality
learning facilities for 434 pupils along with a new
nursery with space for 50 children.
The new school building includes a large roof
terrace which adjoins the main staff room. To
maintain level access to this area, whilst also
meeting the project’s demanding U-value
requirements, the project team specified
Kingspan OPTIM-R E – an encapsulated VIP
system.
The product’s PIR envelope provided complete
protection for the vacuum insulation core
during the installation. This allowed the site
team to quickly fit the 80mm thick boards
following the tailored layout provided by
Kingspan Insulation’s specialist design team.
PIR infill strips of the same thickness were then
cut to size and fitted around the outer perimeter
The Kingspan OPTIM-R E Roofing System also incorporates
infill panels which can be cut to size to allow penetrations.
of the balcony and around a central drainage
penetration.
As well as benefiting new build constructions,
encapsulated VIPs are particularly useful when
converting existing flat roofs into roof terraces. In
these applications, keeping the insulation depth
to a minimum is crucial, as the existing internal
floor height is already set. By installing
encapsulated VIPs, it is possible to avoid either
having to reduce the ceiling height in the room
below or having to create an awkward step-up on
to the balcony.
Top notch solutions
VIPs are not an everyday product, but when
you’re looking for the highest performance with
the least weight and thickness, they offer a very
effective solution. Encapsulated VIPs are
durable and easy to install, helping roofing
contractors to meet the needs of customers
who want to make the most of those flat roof
spaces.
Contact Kingspan Insulation
01544 387 384
www.kingspaninsulation.co.uk/optim-r
@KingspanIns_UK
66 TC JUNE 2018

Go Further with SupaLite
SupaLite design &
manufacture more
than just roofs?
It’s true, we are the market leader in lightweight replacement
conservatory roofs, but we are experts in much more.
Our revolutionary FLAT ROOF ORANGERY is installed within
hours with amazing thermal properties. Our LANTERNS are the
most stylish available, and our VERANDAS are proving to be a
very popular and extremely flexible choice.
U-Value
as low as
0.15
W/m 2 K
SupaLite Tiled Roofs
Flat Roof Orangeries
Modular
Design
Lanterns
Elegant Verandas
Every SupaLite product
is precision made to
ensure a perfect fit for
any configuration.
BUILDING CONTROL
SupaLite will optionally facilitate building control on your behalf
ENERGY EFFICIENT
Designed for ultimate performance
TRIED & TESTED
10 year guarantee as standard
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Acoustics
SILENCE PLEASE: ACOUSTIC SESSION
Duncan Voice of Insulation Superstore outlines his top three considerations for
soundproofing party walls.
The UK population is on the increase and
recent ONS research predicts that by 2024,
some urban areas, such as London, expect
populations to increase by as much as 24%. With
more people looking to live and work in the
world’s largest cities, along with the UK
Government recently pledging to build 300,000
new homes to cope with rapidly expanding
populations, space will become more limited in
the coming years.
With commercial and residential space becoming
more compact to satisfy demand, developers are
now turning to innovative build solutions to make
the most of every square inch. This includes
creating more open-plan office areas, micro flats
or mixed-use developments.
With urban neighbours sometimes just a few feet
apart, acoustics is also a vital build consideration
to ensure a comfortable and quiet environment for
occupants. Noise coming through any party wall
can be a problem – this includes airborne noise
such as people talking, or the sound of a TV. The
introduction of Part E in the new Building
Regulations, which outlines a minimum
soundproofing standard for all new flats and
houses with shared walls, calls for more careful
consideration of the types and combination of
materials specified and applied in new build
developments.
To meet and exceed the minimum standards
required, developers need to ensure that
soundproof party walls are fit for purpose,
incorporating high performing acoustic materials
in design plans at the earliest stage. While
ensuring full compliance with UK building works,
effective soundproofing is not only an attractive
sales asset to potential buyers, but also
minimises the risk of costly and inconvenient
remedial work later down the line.
Below are my top 3 considerations for soundproofing party walls:
1. Improve surface mass
• To effectively soundproof a party wall, consider
how the mass of the surface can be improved.
This can be achieved through the application of
different high mass and high-density products,
which when used in combination, can provide
superior performance.
• Acoustic plasterboard products such as
Soundboard 3 Acoustic Wall Board are far denser
than normal plasterboard and can be combined
with a product such as SoundBarrier Mat, a 5mm
rubber mat designed to replace lead in soundproofing
– or Tecsound SY 100, a high density,
self-adhesive 5mm viscos elastic rubber that
adds mass as well as absorbing sound energy.
• Acoustic wall systems or false walls are
another alternative. Using a combination of
products, wall soundproofing systems both
increase the mass of the wall area and create an
air gap, reducing the level of noise passing
through the structure of the building – this
includes sounds generated by noisy neighbours,
loud music and TVs.
2. Understand surface performance
• The ability of the surface to absorb sound
energy and vibrations must also be considered,
and steps must be taken to maximise
performance with the addition of mass alone
likely to have very little impact. Each high mass
product offers a different performance level and
is effective in blocking different sound
frequencies, so using a combination of materials
rather than just one will offer greater overall
performance.
• To dampen sound energy and vibrations and
prevent them from travelling through a wall, a
6mm closed cell acoustic foam can be used to
seal edges in all direct-to-wall soundboards,
such as Soundboard 4. Providing a wall with a
built-in absorption layer will help to ensure a
soundproof seal following the installation of
panels.
• The use of this type of soundboard can
increase the dB levels of a single brick wall, both
by adding different types of mass and dampening
sound vibrations and resulting in just 40mm
space loss to the room, is a good option for small
spaces.
• Alternatively, an independent stud wall can be
built a minimum of 10mm away from the existing
wall, for a better performance against elevated
levels of impact noise.
3. Ensure surfaces are airtight
• Soundproofing, much like waterproofing, is only
as good as its weakest point, so making sure
gaps around the panels are as airtight as possible
will always give the best results.
• This can be achieved through the application of
an acoustic sealant to seal any small gaps
around the perimeter, ensuring long-term superior
soundproofing performance.
Contact Insulation Superstore
01752 692 206
www.insulationsuperstore.co.uk
@InsulationSS
68 TC JUNE 2018

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Insulation Updates
For further info on all these insulation updates and more, visit www.total-contractor.co.uk
MATILDA’S PLANET OPENS ABERDEEN FACTORY
Matilda’s Planet Scotland has announced the official opening of its Aberdeen factory by the Minister for Local Government and Housing, Kevin
Stewart, MSP. The factory will produce Matilda’s Blanket, an extraordinary innovation in internal wall insulation, for Aberdeenshire’s Housing
Improvement Programme, which will help meet Environmental Efficiency Standards for Social Housing 2020 targets.
Kevin Stewart, Minister for Local Government and Housing, said: “I am delighted to be here today to open this new facility. Earlier this week the Scottish
Government announced our new Energy Efficient Scotland programme, setting out our vision for all buildings in Scotland to be warmer, greener and more
energy efficient. Innovative solutions offered by Matilda’s Planet Scotland will help us achieve that goal and we are thrilled to welcome them to Aberdeen. I
applaud the work being done here, and the investment in local people.”
Energy Action Scotland, a charity whose sole remit is to end fuel poverty, states 649,000 households in Scotland are living in fuel poverty. Cold, damp homes
are an issue that cost the lives of thousands of people in Scotland every year. The human cost of fuel poverty is a national priority, which requires a range of
solutions, especially when set against the relentless rise in fuel costs. To meet this need, Matilda’s Planet has created Matilda’s Blanket, a practical and
tailored insulation product for homeowners and landlords, which can be retrofit and is said to reduce energy bills overnight by 40 to 50%.
Founded by philanthropist and social entrepreneur David Evans, MBE, Matilda’s Planet is a social enterprise committed to its values: social responsibility,
sustainability and providing practical solutions to make homes warmer and healthier. It is the part of a group of social enterprises Evans currently runs,
including Airtopia, which provides domestic indoor air quality testing, and Headway, which supports PSHE education.
Evans, who was first person to be awarded an MBE for the single citation of Services to Corporate Social Responsibility, said: “When my daughter Matilda was
five, she told me to save the planet. A small request, but a noble goal to which I have devoted my time and resources. People need warm, dry, healthy homes.
The planet needs us to be energy efficient and eco-friendly. Matilda’s Planet provides both. Working with government and social landlords, I will open
fabrication facilities wherever they can benefit the local community.”
Matilda’s Planet intends to open several more fabrication facilities in Scotland over the next eighteen months with projections for fifty throughout the U.K. over
the next five years. www.matildasplanet.org
DEVELOPMENT FOR DAVIES
Knauf Insulation has appointed a new product manager to lead the development of its
Rock Mineral Wool range.
Luke Davies brings extensive product marketing experience in sectors including construction, retail
and technology. Luke said: “As the only manufacturer of both Rock and Glass Mineral Wool
products, I believe Knauf Insulation is uniquely placed to provide the best solution for each
application, and I’m looking forward to working closely with our customers to develop Rock Mineral
Wool insulation solutions that meet their needs even further.” www.knaufinsulation.co.uk
BUILDING RENOVATION BENEFITS
ROCKWOOL Group and C40 Cities Climate Leadership Group have formed a 14-month joint
research effort to demonstrate the climate and other benefits that building renovations
can generate, and to assist cities in making cost-efficient investment decisions.
ROCKWOOL CEO Jens Birgersson said: “There’s a growing recognition that energy, acoustic, water
management, and aesthetic renovations can increase building values and generate additional
socio-economic benefits. The collaboration will help cities better understand these multiple and
mutually reinforcing benefits and to make cost-efficient investment decisions.” www.rockwool.co.uk
70 TC JUNE 2018

Van Complaints
THE RIGHT ROUTE TO RESOLVING
VAN COMPLAINTS
The van is a key tool in any contractor’s business; when they’re off the road at best it’s
frustrating, at worst it’s delaying projects and costing you work. So what are the options
available to ensure you get your complaints heard and resolved quickly?
It’s not very surprising that vehicles are one
of the most widely complained about things
that we buy. According to Citizens Advice, in
the first quarter of 2016/17, complaints about
second hand cars took the top spot – 15,314
complaints, 11% of the total. Statistics
concerning vans aren’t readily available, but
“Because the van is
being used for
business purposes the
Motor Ombudsman
cannot help”
the point is made.
The question for most is – how can they get a
problem dealt with? How do they push through a
complaint?
Warranties
The first step to getting not just satisfaction, but a
resolution of an issue, is to look at the warranty
that came with the vehicle.
A warranty is in essence an insurance policy
which generally covers the cost of parts and
labour for a finite period of time. They’re provided
by manufacturers, dealers or separately via third
parties. Each will have different benefits, clauses,
cover and importantly if an add-on, cost.
The most comprehensive will be that from the
manufacturer and it’ll cover pretty much
everything in or on the van apart from
consumable items. So, the engine, fuel and
ignition systems, cooling systems, electrics,
gearbox, clutch transmissions, steering and
suspension will be covered. But items that are
designed to wear out from use – consumables –
such as brake pads and disks, tyres and exhausts
are not.
Clearly, abuse of a vehicle will not be covered,
JUNE 2018 TC 71

Van Complaints
nor will damage that follows from modifications
such as engine remapping for performance or fuel
economy.
While similar in operation to cars, van
warranties tend to cover the same period of
time but for greater mileages. A Mercedes
Sprinter, for example, comes with three years
and unlimited mileage. Vauxhall offers three
years and 100,000 miles for heavy vans. In
comparison, Mercedes cars come with three
years and unlimited miles while Vauxhall offers
three years and just 60,000 miles for its cars.
Dealer warranties for used vehicles are normally
allied to those offered by the manufacturer. Vans
will either come with the balance of the
manufacturer’s warranty or a new one-year
warranty.
Alternatively, if the vehicle is older and not bought
from a dealer, it’s possible to opt for a third-party
warranty from a non-affiliated supplier. Clearly,
there are a number of suppliers here and so the
cover, cost, terms and conditions will vary wildly.
The key, as this will be paid for, is to check – that
means read and question – the terms and
conditions of what is being bought. Some may
cover parts, but not labour, others may be for key
components but not everything, and a number will
come with a high initial excess.
Also, be aware that while a warranty from a
manufacturer has no limit on the number or value
of the ‘claims’ that may be made, the same is not
true when a third-party warranty is bought –
there may be a limit on the claims that the
warranty will cover. In other words, it’s important
to check the terms and buy what suits.
And to increase resale value (or at least make the
job easier), ensure that the warranty is
transferable to a new owner.
Making a complaint
Having a warranty is one thing but being out of
warranty is another. So, what can be done if a
dealer or garage refuses to help with a problem
relating to a van bought from them?
“Finally, if there is still
no satisfaction, the last
option to consider is
going to law, but this
really should be the
last resort”
Initially, it’s important to try to sort the matter
out with the dealer directly, possibly asking to
speak to the dealer principle (also known as
the head of business). They are the one with
the absolute power in the dealership to get
things moving; they may also have more
traction with the manufacturer through the
contacts that they have. Polite conversations,
polite letters and common courtesy, together
with provable facts will get a complaint much
further than emotionally-charged rants. Make a
friend of the dealer and a resolution will be
more forthcoming.
If that approach doesn’t work, it’s possible to try
a direct approach to the head office management
of the dealership or even the manufacturer. Their
details won’t be easy to find and communication
will be filtered, but again, a well written email
with nothing but facts may work. Many of the
contact details can be found through
ceoemail.com. It’s free to use.
If there’s no satisfaction the complaint moves
into more uncharted waters. Because the van is
being used for business purposes the Motor
Ombudsman – which to be fair is a voluntary
regime that dealers have to want to join – is out
of bounds; it cannot help.
Another option open to those renting or leasing a
van is to try the British Vehicle Rental and
Leasing Association, BVRLA, a trade body for
companies in the leasing and rental of cars and
commercial vehicles. It has a free to use
conciliation service which has been approved
under the Alternative Dispute Resolution for
Consumer Disputes (Competent Authorities and
Information) Regulations 2015.
The process requires complainants to first fully
exhaust the dealer’s own complaint procedure.
But once initiated, the BVRLA will seek
information from both parties to the dispute,
together with any relevant evidence they wish to
be considered. The BVRLA aims to resolve
complaints within 30 days.
As to what it can look at, the BVRLA will
investigate potential breaches of the Codes of
Conduct, which sets out the standards the BVRLA
expects from its members. The conciliation
service can only look at matters that relate to
disputes arising from the activities of BVRLA
members. See
http://bvrla.co.uk/advice/guidance/using-bvrlasconciliation-service
for more detail.
There are other Alternative Dispute Resolution
(ADR) type conciliation services available
including one from the National Conciliation
Service. A Trading Standards Institute certified
automotive ADR provider, it specialises in
consumer and trader disputes within the
automotive retail sector. It commonly deals with
issues relating to sale contracts of vehicles,
service and repairs contracts of vehicles, used
vehicles and lost deposits. The method of
operation is similar to that from the BVLRA. More
detail can be read at
https://www.trusteddealers.co.uk/complaints/..
No satisfaction
Finally, if there is still no satisfaction, the last
option to consider is going to law, but this really
should be the last resort. The law is blunt,
confrontational and comes with cost. However,
those that are confident that they can prove their
case can take a look at the government’s online
court service at
https://www.moneyclaim.gov.uk/web/mcol/welco
me. Before proceeding, it’s critical to make sure
that the other side is likely to lose and, just as
importantly, have the financial resources to pay
any costs or awards made against them.
Previous Total Vehicles articles can be found in
Contractor’s Corner: www.total-contractor.co.uk
72 TC JUNE 2018

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